Generated from real user reviews
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Aishwerya N.
Mid-Market (51-1000 emp.)
5.0/5
"Revelation Helpdesk Support Review"
What do you like about Revelation helpdesk?
Easy and straightforward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of
Jean R.
Small-Business (50 or fewer emp.)
5.0/5
"Insightful Perspectives"
What do you like about Revelation helpdesk?
It requires minimal documentation or training, making it accessible even for those with limited technical expertise.
See Related User Reviews
Aishwerya N.
Mid-Market (51-1000 emp.)
5.0/5
"Revelation Helpdesk Support Review"
What do you dislike about Revelation helpdesk?
The reporting and data export features are limited which I feel should be improved to further enhance generating of feature-rich datasets. However, I
Jean R.
Small-Business (50 or fewer emp.)
5.0/5
"Insightful Perspectives"
What do you dislike about Revelation helpdesk?
Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficien
See Related User Reviews
Jean R.
Small-Business (50 or fewer emp.)
5.0/5
"Insightful Perspectives"
What do you dislike about Revelation helpdesk?
Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficien
See Related User Reviews
Jean R.
Small-Business (50 or fewer emp.)
5.0/5
"Insightful Perspectives"
What do you dislike about Revelation helpdesk?
Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficien
Having used the platform daily, this reviewer finds it easy to use and well-integrated with Outlook. The reporting and data export features are limited and could be improved for better dataset generation.
View Full ReviewIncorporating Revelation Helpdesk has provided significant improvement in the provision of virtual customer support. The ticketing system provides the ability to organize requests in the queue and has various reminders to remember to answer them. Review collected by and hosted on G2.com.
Revelation helpdesk is somewhat limited on the side of reporting options, especially in terms of providing agent statistics, rating customer satisfaction or tracking ticket resolution patterns. Review collected by and hosted on G2.com.
It requires minimal documentation or training, making it accessible even for those with limited technical expertise. Review collected by and hosted on G2.com.
Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficient if they were. Review collected by and hosted on G2.com.
We used to have live agents on site and this enabled us to be significantly more efficient. Review collected by and hosted on G2.com.
The ramp up was a little more difficult that i am used to. Review collected by and hosted on G2.com.
Revelation is a very flexible solution that provides us with real-time project tracking and beautiful visual insights, which help in customer resolution. Review collected by and hosted on G2.com.
Some features like chat and self-search options in the basic package would also make it much more efficient. All other things are up to the mark. Review collected by and hosted on G2.com.
It's a good ticketing and user-friendly application with good reminder settings and moreover does not require any manual or documents to use this application. Review collected by and hosted on G2.com.
Still yet to find, as we use one specific function not overall feature of the application. Review collected by and hosted on G2.com.
What I like in revelation helpdesk is helping user to find what is the appropriate customer satisfaction, Review collected by and hosted on G2.com.
Really I need sometime to find inappropriate points in it Review collected by and hosted on G2.com.
Revelation is a very flexible solution that starts with a free plan and can go up to $59 per license a month, and in this case you will get real-time project tracking, handy and powerful visual insights, and even phone support. A paid license can also bring in a self service interface, chat, dashboard, and much more. Review collected by and hosted on G2.com.
It would be nice to have the chat and self service features in the free version — or at least one of these two. I also had some problems while uploading a profile image - bumped into it twice and then I just forgot about it. However, this should not have happened. Review collected by and hosted on G2.com.
