--- title: Revelation helpdesk Reviews meta\_title: 'Revelation helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Revelation helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 8 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Revelation helpdesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Revelation Helpdesk **easy to use** , benefiting from simple onboarding and seamless integration with Outlook. [(3 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383773&qs=pros-and-cons#reviews) Users value the **excellent customer support** provided by Revelation Helpdesk, enhancing their virtual support experience significantly. [(2 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383938&qs=pros-and-cons#reviews) Users value the **efficiency** of Revelation helpdesk, thanks to its easy onboarding and integration with Outlook. [(2 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383834&qs=pros-and-cons#reviews) Users find Revelation helpdesk to be **easy and straightforward** , ensuring a smooth onboarding and daily usage experience. [(2 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383890&qs=pros-and-cons#reviews) Users value the **efficient case management** of Revelation Helpdesk, enhancing their virtual customer support experience significantly. [(1 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383786&qs=pros-and-cons#reviews) Users find the **limited features** in the basic package restrict helpful functionalities like chat and self-search options. [(2 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383905&qs=pros-and-cons#reviews) Users find the **limited features in the basic package** hinder chat and self-search efficiency in Revelation helpdesk. [(1 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383865&qs=pros-and-cons#reviews) Users find the **limited chat functionality** in the basic package hinders efficiency and flexibility in support. [(1 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383827&qs=pros-and-cons#reviews) Users find the **reporting and data export features limited** , suggesting improvements for richer datasets would be beneficial. [(1 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1947374&qs=pros-and-cons#reviews) Users find the **inadequate reporting** options in Revelation helpdesk limit their ability to track performance effectively. [(1 mentions)](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383821&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Revelation helpdesk ##### 1. Ease of Use Users find Revelation Helpdesk **easy to use** , benefiting from simple onboarding and seamless integration with Outlook. [ See 3 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383773&qs=pros-and-cons#reviews) See Related User Reviews AN Aishwerya N. Mid-Market (51-1000 emp.) 5.0/5 "Revelation Helpdesk Support Review" What do you like about Revelation helpdesk? Easy and straignfoward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of th OG Ofertare G. Mid-Market (51-1000 emp.) 4.5/5 "Increased our first contact resolution ratios." What do you like about Revelation helpdesk? Incorporating Revelation Helpdesk has provided significant improvement in the provision of virtual customer support. The ticketing system provides the ##### 2. Customer Support Users value the **excellent customer support** provided by Revelation Helpdesk, enhancing their virtual support experience significantly. [ See 2 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383938&qs=pros-and-cons#reviews) See Related User Reviews AN Aishwerya N. Mid-Market (51-1000 emp.) 5.0/5 "Revelation Helpdesk Support Review" What do you like about Revelation helpdesk? Easy and straignfoward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of th OG Ofertare G. Mid-Market (51-1000 emp.) 4.5/5 "Increased our first contact resolution ratios." What do you like about Revelation helpdesk? Incorporating Revelation Helpdesk has provided significant improvement in the provision of virtual customer support. The ticketing system provides the ##### 3. Efficiency Users value the **efficiency** of Revelation helpdesk, thanks to its easy onboarding and integration with Outlook. [ See 2 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383834&qs=pros-and-cons#reviews) See Related User Reviews AN Aishwerya N. Mid-Market (51-1000 emp.) 5.0/5 "Revelation Helpdesk Support Review" What do you like about Revelation helpdesk? Easy and straignfoward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of th AH aaron h. Small-Business (50 or fewer emp.) 4.0/5 "Good Option for remote teledesk" What do you like about Revelation helpdesk? We used to have live agents on site and this enabled us to be significantly more efficient. ##### 4. Simple Users find Revelation helpdesk to be **easy and straightforward** , ensuring a smooth onboarding and daily usage experience. [ See 2 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383890&qs=pros-and-cons#reviews) See Related User Reviews AN Aishwerya N. Mid-Market (51-1000 emp.) 5.0/5 "Revelation Helpdesk Support Review" What do you like about Revelation helpdesk? Easy and straignfoward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of th ![Jean R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean R.") JR Jean R. Small-Business (50 or fewer emp.) 5.0/5 "Insightful Perspectives" What do you like about Revelation helpdesk? It requires minimal documentation or training, making it accessible even for those with limited technical expertise. ##### 5. Case Management Users value the **efficient case management** of Revelation Helpdesk, enhancing their virtual customer support experience significantly. [ See 1 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383786&qs=pros-and-cons#reviews) See Related User Reviews OG Ofertare G. Mid-Market (51-1000 emp.) 4.5/5 "Increased our first contact resolution ratios." What do you like about Revelation helpdesk? Incorporating Revelation Helpdesk has provided significant improvement in the provision of virtual customer support. The ticketing system provides the ### 5 Cons or Disadvantages of Revelation helpdesk ##### 1. Limited Features Users find the **limited features** in the basic package restrict helpful functionalities like chat and self-search options. [ See 2 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383905&qs=pros-and-cons#reviews) See Related User Reviews AN Aishwerya N. Mid-Market (51-1000 emp.) 5.0/5 "Revelation Helpdesk Support Review" What do you dislike about Revelation helpdesk? The reporting and data export features are limited whcuh I feel should be improved to further enhance generating of feature-rich datasets. However, I ![Jean R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean R.") JR Jean R. Small-Business (50 or fewer emp.) 5.0/5 "Insightful Perspectives" What do you dislike about Revelation helpdesk? Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficien ##### 2. Chatbot Issues Users find the **limited features in the basic package** hinder chat and self-search efficiency in Revelation helpdesk. [ See 1 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383865&qs=pros-and-cons#reviews) See Related User Reviews ![Jean R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean R.") JR Jean R. Small-Business (50 or fewer emp.) 5.0/5 "Insightful Perspectives" What do you dislike about Revelation helpdesk? Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficien ##### 3. Chat Functionality Users find the **limited chat functionality** in the basic package hinders efficiency and flexibility in support. [ See 1 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383827&qs=pros-and-cons#reviews) See Related User Reviews ![Jean R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean R.") JR Jean R. Small-Business (50 or fewer emp.) 5.0/5 "Insightful Perspectives" What do you dislike about Revelation helpdesk? Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficien ##### 4. Data Management Users find the **reporting and data export features limited** , suggesting improvements for richer datasets would be beneficial. [ See 1 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1947374&qs=pros-and-cons#reviews) See Related User Reviews AN Aishwerya N. Mid-Market (51-1000 emp.) 5.0/5 "Revelation Helpdesk Support Review" What do you dislike about Revelation helpdesk? The reporting and data export features are limited whcuh I feel should be improved to further enhance generating of feature-rich datasets. However, I ##### 5. Inadequate Reporting Users find the **inadequate reporting** options in Revelation helpdesk limit their ability to track performance effectively. [ See 1 mentions ](https://www.g2.com/products/revelation-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1383821&qs=pros-and-cons#reviews) See Related User Reviews OG Ofertare G. Mid-Market (51-1000 emp.) 4.5/5 "Increased our first contact resolution ratios." What do you dislike about Revelation helpdesk? Revelation helpdesk is somewhat limited on the side of reporting options, especially in terms of providing agent statistics, rating customer satisfact ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/revelation-helpdesk/competitors/alternatives) AN Aishwerya N. Help Desk Support Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 11/11/2024 "Revelation Helpdesk Support Review" 5/5 What do you like best about Revelation helpdesk? Easy and straignfoward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of the ticketing system, I find it easy to use since it integrates with outlook. The customer support is also great readily available via support email, and sometimes a call away if needed. easy tracking of the tickets helps me remain organized, with intuitive reporting on the tickets and issues raised. Review collected by and hosted on G2.com. What do you dislike about Revelation helpdesk? The reporting and data export features are limited whcuh I feel should be improved to further enhance generating of feature-rich datasets. However, I am satisfied with the working of the product. Review collected by and hosted on G2.com. What problems is Revelation helpdesk solving and how is that benefiting you? Our company deals with transport services. The various stakeholders raise tickets for other inhouse products which we use. I have to log them in the ticketing system to ensure our developers work on them. Users raise the tickets, which in return are created on revelation helpdesk. Once an issue is resolved, we mark it as completed. This has improved the overall satisfaction of all employees in our company. Saves time and keeps tracking easy. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic OG Ofertare G. Chief Information Officer Retail Mid-Market (51-1000 emp.) 10/14/2024 "Increased our first contact resolution ratios." 4.5/5 What do you like best about Revelation helpdesk? Incorporating Revelation Helpdesk has provided significant improvement in the provision of virtual customer support. The ticketing system provides the ability to organize requests in the queue and has various reminders to remember to answer them. Review collected by and hosted on G2.com. What do you dislike about Revelation helpdesk? Revelation helpdesk is somewhat limited on the side of reporting options, especially in terms of providing agent statistics, rating customer satisfaction or tracking ticket resolution patterns. Review collected by and hosted on G2.com. What problems is Revelation helpdesk solving and how is that benefiting you? Revelation Helpdesk can solve the need for an independent on-premise help desk solution. Access is made possible wherever there is the internet connection, which improves our team’s versatility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jean R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean R.") JR Jean R. Director Small-Business (50 or fewer emp.) 10/1/2024 "Insightful Perspectives" 5/5 What do you like best about Revelation helpdesk? It requires minimal documentation or training, making it accessible even for those with limited technical expertise. Review collected by and hosted on G2.com. What do you dislike about Revelation helpdesk? Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficient if they were. Review collected by and hosted on G2.com. What problems is Revelation helpdesk solving and how is that benefiting you? Respond to customer issues more quickly Ensure no support requests fall through the cracks Provide more consistent and higher quality support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AH aaron h. Acquisions Small-Business (50 or fewer emp.) 10/1/2024 "Good Option for remote teledesk" 4/5 What do you like best about Revelation helpdesk? We used to have live agents on site and this enabled us to be significantly more efficient. Review collected by and hosted on G2.com. What do you dislike about Revelation helpdesk? The ramp up was a little more difficult that i am used to. Review collected by and hosted on G2.com. What problems is Revelation helpdesk solving and how is that benefiting you? The crazy expense associated with keeping someone on site full time for customer service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RS Rahul S. welcome call executive Enterprise (\> 1000 emp.) 8/26/2021 "Efficient and making life easy" 5/5 What do you like best about Revelation helpdesk? Revelation is very flexible solution that is giving us real time project tracking also beautiful visual insights which help in customer resolution Review collected by and hosted on G2.com. What do you dislike about Revelation helpdesk? some features like chat and self search options in basic package which will also make it much more efficient. rest all the other things are up to the mark Review collected by and hosted on G2.com. Recommendations to others considering Revelation helpdesk: Have a try on this to make all your requests / tickets work on easy manner Review collected by and hosted on G2.com. What problems is Revelation helpdesk solving and how is that benefiting you? all of customer service is handled by revelation helpdekh it is a very helpful hand it clearly gives us the benefit of choosing and creating life easy for working employees in customer service starting off by managing and merging and tracking issues and also giving us relevant solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Atit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atit P.") AP Atit P. Concierge Executive Enterprise (\> 1000 emp.) 8/26/2021 "Management ticketing tool with customized features designed for Windows" 4/5 What do you like best about Revelation helpdesk? Its a good ticketing and user-friendly application with good reminder settings and moreover do not require any manual or documents to use this application. Review collected by and hosted on G2.com. What do you dislike about Revelation helpdesk? Still yet to find, As we use one specific function not overall feature of the application. Review collected by and hosted on G2.com. Recommendations to others considering Revelation helpdesk: Good Ticketing tool with the customized documenting, management and networking functions. Review collected by and hosted on G2.com. What problems is Revelation helpdesk solving and how is that benefiting you? In our organization, we handled customer concerns, quality checks, and if new changes needs to be implemented. Enhance Customer Requirement, Improve Visibility Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![NABIH B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NABIH B.") NB NABIH B. Civil Engineer Mid-Market (51-1000 emp.) 7/9/2021 "Review revelation helpdesk" 4.5/5 What do you like best about Revelation helpdesk? What I like in revelation helpdesk is helping user to find what is the appropriate customer satisfaction, Review collected by and hosted on G2.com. What do you dislike about Revelation helpdesk? Really I need sometime to find inappropriate points in it Review collected by and hosted on G2.com. Recommendations to others considering Revelation helpdesk: I advise professionals also colleagues who working with costumers to use it because it facilitates everything they need Review collected by and hosted on G2.com. What problems is Revelation helpdesk solving and how is that benefiting you? Several problems like helping and tracking customers Review collected by and hosted on G2.com. Show More 7/15/2021 Validated ReviewerIncentivizedSource: G2 invite ![Codrut N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Codrut N.") CN Codrut N. Business Owner Small-Business (50 or fewer emp.) 9/24/2019 "Revelation Help Desk is indeed a revelation!" 4.5/5 What do you like best about Revelation helpdesk? Revelation is a very flexible solution that starts with a free plan and can go up to $59 per license a month, and in this case you will get real-time project tracking, handy and powerful visual insights, and even phone support. A paid license can also bring in a self service interface, chat, dashboard, and much more. Review collected by and hosted on G2.com. What do you dislike about Revelation helpdesk? It would be nice to have the chat and self service features in the free version — or at least one of these two. I also had some problems while uploading a profile image - bumped into it twice and then I just forgot about it. However, this should not have happened. Review collected by and hosted on G2.com. Recommendations to others considering Revelation helpdesk: Try the Core edition before deciding to purchase - it might be your perfect choice or not. Review collected by and hosted on G2.com. What problems is Revelation helpdesk solving and how is that benefiting you? I am planning to use Revelation to provide assistance to various clients. Now I am only trying the Core free edition, but I might switch to a paid plan in the future. Review collected by and hosted on G2.com. 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