Fernand is one of the few SAAS products I really feel it's innovating in this field full of dinosaurs :) We have used many different tools over the years and it's such a breath of fresh air to stumble upon Fernand. First - the founders actually respond to support inquiries, second - it's a European team (great for security), third - it has lots of AI features without branding itself as an AI-first tool, and fourth - it does everything else other tools are doing, but in a much calmer environment. It was super easy to integrate in our existing workflows and the entire team loves it!

It's very fast to set up and the UI is very easy to use and satisfying. The team is very responsive and helpful throughout the set up but also post sales process.

You treat each ticket one by one, in a focus minimalist view.