Generated from real user reviews
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Think Help desk:"
What do you like about Think Help Desk?
The point of contact for customers is well managed, and it is easy to identify employees. The core help-desk features, such as converting inquiries in
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Think Help desk:"
What do you like about Think Help Desk?
The point of contact for customers is well managed, and it is easy to identify employees. The core help-desk features, such as converting inquiries in
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Makes it easy to create tickets"
What do you like about Think Help Desk?
I like how easy it is to use from the get go; no complicated tutorials or having to google instructions.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Makes it easy to create tickets"
What do you like about Think Help Desk?
I like how easy it is to use from the get go; no complicated tutorials or having to google instructions.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Makes it easy to create tickets"
What do you like about Think Help Desk?
I like how easy it is to use from the get go; no complicated tutorials or having to google instructions.
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Think Help desk:"
What do you dislike about Think Help Desk?
I find that Think Help Desk sometimes feels somewhat restricted when it comes to customization options, especially when compared to other support plat
Having used the software for department workflows, this reviewer finds it to be an effective all-in-one ticketing solution. There are currently no notable issues reported with the software.
View Full ReviewI like how easy it is to use from the get go; no complicated tutorials or having to google instructions. Review collected by and hosted on G2.com.
Nothing to note yet, but will keep updating this if needed. Review collected by and hosted on G2.com.
Cloud-based access, which provides seamless support for the company's requirements. Review collected by and hosted on G2.com.
cloud-based application and solution provide an issue if the internet when unavailable Review collected by and hosted on G2.com.
Think help desk is the best Cloud-based tech support tickets and data tracking. And if we can talk about performances it's fantastic I haven't used this type of great platform in my life. Actually, my friend referred me to this platform and after using it I was surprised I liked this very much My all work can be done in a magical way. I recommend to all my friends us it Review collected by and hosted on G2.com.
I have one problem with this help desk is version update and the people who know their name can easily take their tickets. Review collected by and hosted on G2.com.
Customer support is great, it is very affordable suited for small businesses. One can customize it as per the needs. Review collected by and hosted on G2.com.
Reports can be improved. Also there should be a mobile application for the users. Review collected by and hosted on G2.com.
Think help desk is far better according to others, it is very easy to use and reliable. Easy to create tickets, also easy to customize the records when I needed. Don't have any trouble submitting any data. Review collected by and hosted on G2.com.
Not yet but love to add more features in the future!!!! Review collected by and hosted on G2.com.
Highly useful during these times. A very easy to use ticketing tool system. What I like the most about this application is that it offers training documentations and live webinars. Review collected by and hosted on G2.com.
No issues at this time. Would continue to use. Review collected by and hosted on G2.com.
