--- title: Think Help Desk Reviews meta\_title: 'Think Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Think Help Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 7 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Think Help Desk Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficient case management** in Think Help Desk, which keeps support teams well organized and effective. [(1 mentions)](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=2499194&qs=pros-and-cons#reviews) Users value the **effective contact management** that keeps support teams organized and enhances customer interaction. [(1 mentions)](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=2499193&qs=pros-and-cons#reviews) Users praise the **ease of use** of Think Help Desk, valuing its straightforward, intuitive interface from the start. [(1 mentions)](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=1948321&qs=pros-and-cons#reviews) Users enjoy the **simple usability** of Think Help Desk, enabling swift and hassle-free onboarding without extra tutorials. [(1 mentions)](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=1948322&qs=pros-and-cons#reviews) Users love the **simple use** of Think Help Desk, appreciating the effortless setup without complicated tutorials. [(1 mentions)](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=1948319&qs=pros-and-cons#reviews) Users feel that Think Help Desk has **limited customization** options, making it less flexible than other support platforms. [(1 mentions)](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=2499196&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Think Help Desk ##### 1. Case Management Users value the **efficient case management** in Think Help Desk, which keeps support teams well organized and effective. [ See 1 mentions ](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=2499194&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Think Help desk:" What do you like about Think Help Desk? The point of contact for customers is well managed, and it is easy to identify employees. The core help-desk features, such as converting inquiries in ##### 2. Contact Management Users value the **effective contact management** that keeps support teams organized and enhances customer interaction. [ See 1 mentions ](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=2499193&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Think Help desk:" What do you like about Think Help Desk? The point of contact for customers is well managed, and it is easy to identify employees. The core help-desk features, such as converting inquiries in ##### 3. Ease of Use Users praise the **ease of use** of Think Help Desk, valuing its straightforward, intuitive interface from the start. [ See 1 mentions ](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=1948321&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Makes it easy to create tickets" What do you like about Think Help Desk? I like how easy it is to use from the get go; no complicated tutorials or having to google instructions. ##### 4. Simple Users enjoy the **simple usability** of Think Help Desk, enabling swift and hassle-free onboarding without extra tutorials. [ See 1 mentions ](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=1948322&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Makes it easy to create tickets" What do you like about Think Help Desk? I like how easy it is to use from the get go; no complicated tutorials or having to google instructions. ##### 5. Simple Use Users love the **simple use** of Think Help Desk, appreciating the effortless setup without complicated tutorials. [ See 1 mentions ](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=1948319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Makes it easy to create tickets" What do you like about Think Help Desk? I like how easy it is to use from the get go; no complicated tutorials or having to google instructions. ### Top Cons or Disadvantages of Think Help Desk ##### 1. Limited Customization Users feel that Think Help Desk has **limited customization** options, making it less flexible than other support platforms. [ See 1 mentions ](https://www.g2.com/products/think-help-desk/reviews?filters%5Bsentiment_snippet%5D=2499196&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Think Help desk:" What do you dislike about Think Help Desk? I find that Think Help Desk sometimes feels somewhat restricted when it comes to customization options, especially when compared to other support plat ## Top-Rated Alternatives [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/think-help-desk/competitors/alternatives) ![Amulya T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amulya T.") AT Amulya T. Tos admin Enterprise (\> 1000 emp.) 8/26/2024 "Think Help dek" 4/5 What do you like best about Think Help Desk? Think Help Desk is an all in one Ticketing solution software developed for department workflow.As as It issue Review collected by and hosted on G2.com. What do you dislike about Think Help Desk? as of now mothing seels to be provlematic Review collected by and hosted on G2.com. What problems is Think Help Desk solving and how is that benefiting you? good for tracking all the tickets at one place Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/4/2024 "Makes it easy to create tickets" 4/5 What do you like best about Think Help Desk? I like how easy it is to use from the get go; no complicated tutorials or having to google instructions. Review collected by and hosted on G2.com. What do you dislike about Think Help Desk? Nothing to note yet, but will keep updating this if needed. Review collected by and hosted on G2.com. What problems is Think Help Desk solving and how is that benefiting you? Easily logging and addressing tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![lingeswaran p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "lingeswaran p.") LP lingeswaran p. Network Engineer Mid-Market (51-1000 emp.) 4/20/2023 "More reliable, much faster" 4/5 What do you like best about Think Help Desk? Cloud-based access, which provides seamless support for the company's requirements. Review collected by and hosted on G2.com. What do you dislike about Think Help Desk? cloud-based application and solution provide an issue if the internet when unavailable Review collected by and hosted on G2.com. What problems is Think Help Desk solving and how is that benefiting you? The ticket doesn't update when the computer returns from hibernate or sleep. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Diwakar k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diwakar k.") DK Diwakar k. Web Designer Enterprise (\> 1000 emp.) 7/16/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Think help desk is a best Cloud-based tech support tickets and data tracking." 5/5 What do you like best about Think Help Desk? Think help desk is the best Cloud-based tech support tickets and data tracking. And if we can talk about performances it's fantastic I haven't used this type of great platform in my life. Actually, my friend referred me to this platform and after using it I was surprised I liked this very much My all work can be done in a magical way. I recommend to all my friends us it Review collected by and hosted on G2.com. What do you dislike about Think Help Desk? I have one problem with this help desk is version update and the people who know their name can easily take their tickets. Review collected by and hosted on G2.com. What problems is Think Help Desk solving and how is that benefiting you? Problem is that the people who know their name can easily take their tickets. and the benefit is that its the best Cloud-based tech support tickets and data tracking and its very easy to handle Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Veeral O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veeral O.") VO Veeral O. Principal Solutions Architect Mid-Market (51-1000 emp.) 9/17/2021 "A fantastic user-friendly affordable help desk tool!" 4.5/5 What do you like best about Think Help Desk? Customer support is great, it is very affordable suited for small businesses. One can customize it as per the needs. Review collected by and hosted on G2.com. What do you dislike about Think Help Desk? Reports can be improved. Also there should be a mobile application for the users. Review collected by and hosted on G2.com. What problems is Think Help Desk solving and how is that benefiting you? It is SAAS based so lots of benefits. The subscription cost is affordable. It helps for an organized way of dealing with helpdesk tickets for small organizations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![akhil s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "akhil s.") AS akhil s. Digital Marketing Specialist Small-Business (50 or fewer emp.) 7/20/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Think Help Desk is Useful?" 5/5 What do you like best about Think Help Desk? Think help desk is far better according to others, it is very easy to use and reliable. Easy to create tickets, also easy to customize the records when I needed. Don't have any trouble submitting any data. Review collected by and hosted on G2.com. What do you dislike about Think Help Desk? Not yet but love to add more features in the future!!!! Review collected by and hosted on G2.com. Recommendations to others considering Think Help Desk: Cost-effective Easy to use Easy to customize Review collected by and hosted on G2.com. What problems is Think Help Desk solving and how is that benefiting you? Records, maintaining the data with the help of this tool. Easy to use for staff and user-friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/25/2021 "Very interesting discovery" 5/5 What do you like best about Think Help Desk? Highly useful during these times. A very easy to use ticketing tool system. What I like the most about this application is that it offers training documentations and live webinars. Review collected by and hosted on G2.com. What do you dislike about Think Help Desk? No issues at this time.Would continue to use. Review collected by and hosted on G2.com. What problems is Think Help Desk solving and how is that benefiting you? Helped me with incident management, knowledge base solutions and escalations. Review collected by and hosted on G2.com. 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