Having used the software extensively, this reviewer finds the integration of tools like ticketing and live chat to be highly effective. There are no noted limitations with the software's performance.
View Full ReviewThe fact it is flexible and gives ease of use with outstanding customer support available. Review collected by and hosted on G2.com.
The ease of implementation was tricky but once I contacted the relevant department it was all good. Review collected by and hosted on G2.com.
I Like the Kapdesk because this software is reliable, easy to set up and implements multiple channel support software that lets them provide high-quality customer service to the clients. In lew of that, you get wonderful value. Review collected by and hosted on G2.com.
This software is a complete solution for customer support, it has almost all the features which a customer care executive required to fulfil his client's requirements. Review collected by and hosted on G2.com.
Plain and simple, this software allows us to connect with the people who are trying to connect with us or those who we want to connect with. Things I like about this software include the omnichannel setup which lets us connect with people using phone, live chat, email, Facebook, Twitter, and a handful of other ways. Chances are if you want to connect with someone via Kapdesk in a specific way, there is an integration set up for it already. I was able to get most everything I needed set up within a matter of hours spread out over a few days. The UI is easy to learn and intuitive for just about every customer service related task I have run into while using this program. Review collected by and hosted on G2.com.
I haven't used the software long enough to be able to say that there are any issues with it. So far everything has been either super easy to figure out by myself or I have been able to have a friend or colleague help me with. I haven't needed to contact support yet, so I'm not sure how those interactions would go. If it's anything like the rest of the software I'm positive I will be happy with it. Review collected by and hosted on G2.com.
It is great with accomplishing work and helps consume time Review collected by and hosted on G2.com.
There are minor bugs in the software but this is still very beneficial Review collected by and hosted on G2.com.
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What is Customer Service Software - Kapdesk used for?
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