--- title: Giva Reviews meta\_title: 'Giva Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how Giva works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 10 scale: '5' date\_modified: '2026-08-05' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Giva Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Giva, appreciating its intuitive design and efficient ticket management. [(4 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381254&qs=pros-and-cons#reviews) Users appreciate the **enhanced customer satisfaction** provided by Giva's empathetic and efficient communication capabilities. [(3 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2422678&qs=pros-and-cons#reviews) Users commend Giva for its **workflow efficiency** , streamlining communication and enhancing issue resolution across multiple applications. [(3 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2422669&qs=pros-and-cons#reviews) Users value Giva for its **business efficiency** , streamlining issue tracking and enhancing accountability across multiple applications. [(2 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2422716&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Giva, enabling quick tracking and resolution of issues across various applications. [(2 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2422709&qs=pros-and-cons#reviews) Users experience **ticketing issues** with Giva as email ticket creation fails, necessitating the use of additional software. [(2 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381274&qs=pros-and-cons#reviews) Users find Giva lacking in **efficiency** due to the need for external tools for round robin ticketing management. [(1 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381233&qs=pros-and-cons#reviews) Users feel the lack of a **round robin ticketing component** in Giva hinders workflow efficiency and integration. [(1 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381201&qs=pros-and-cons#reviews) Users express a need for a **round robin ticketing feature** in Giva to streamline their workflow effectively. [(1 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381237&qs=pros-and-cons#reviews) Users desire a **round robin ticketing feature** in Giva eHelpDesk, preferring to manage everything in one application. [(1 mentions)](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381227&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Giva ##### 1. Ease of Use Users value the **ease of use** of Giva, appreciating its intuitive design and efficient ticket management. [ See 4 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381254&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph D.") JD Joseph D. Enterprise (\> 1000 emp.) 5.0/5 "Giva AI Rewriting: Elevating Customer Service with Empathy and Efficiency" What do you like about Giva? PACE Review of Giva AI capability Using Giva's AI text rewriting capability has significantly improved our help desk communication by making intera KW Kristin W. Mid-Market (51-1000 emp.) 5.0/5 "Giva as a HIPAA Compliant Resource" What do you like about Giva? Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging fr ##### 2. Customer Satisfaction Users appreciate the **enhanced customer satisfaction** provided by Giva's empathetic and efficient communication capabilities. [ See 3 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2422678&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph D.") JD Joseph D. Enterprise (\> 1000 emp.) 5.0/5 "Giva AI Rewriting: Elevating Customer Service with Empathy and Efficiency" What do you like about Giva? PACE Review of Giva AI capability Using Giva's AI text rewriting capability has significantly improved our help desk communication by making intera KW Kristin W. Mid-Market (51-1000 emp.) 5.0/5 "Giva as a HIPAA Compliant Resource" What do you like about Giva? Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging fr ##### 3. Workflow Efficiency Users commend Giva for its **workflow efficiency** , streamlining communication and enhancing issue resolution across multiple applications. [ See 3 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2422669&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph D.") JD Joseph D. Enterprise (\> 1000 emp.) 5.0/5 "Giva AI Rewriting: Elevating Customer Service with Empathy and Efficiency" What do you like about Giva? PACE Review of Giva AI capability Using Giva's AI text rewriting capability has significantly improved our help desk communication by making intera KW Kristin W. Mid-Market (51-1000 emp.) 5.0/5 "Giva as a HIPAA Compliant Resource" What do you like about Giva? Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging fr ##### 4. Business Efficiency Users value Giva for its **business efficiency** , streamlining issue tracking and enhancing accountability across multiple applications. [ See 2 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2422716&qs=pros-and-cons#reviews) See Related User Reviews KW Kristin W. Mid-Market (51-1000 emp.) 5.0/5 "Giva as a HIPAA Compliant Resource" What do you like about Giva? Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging fr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly Tool That Streamlines Requests and Boosts Accountability" What do you like about Giva? We are a large organization with over 5K employees across many departments. GIVA is a user friendly tool that tracks requests and turn-around-times qu ##### 5. Efficiency Users appreciate the **efficiency** of Giva, enabling quick tracking and resolution of issues across various applications. [ See 2 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2422709&qs=pros-and-cons#reviews) See Related User Reviews KW Kristin W. Mid-Market (51-1000 emp.) 5.0/5 "Giva as a HIPAA Compliant Resource" What do you like about Giva? Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging fr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly Tool That Streamlines Requests and Boosts Accountability" What do you like about Giva? We are a large organization with over 5K employees across many departments. GIVA is a user friendly tool that tracks requests and turn-around-times qu ### 5 Cons or Disadvantages of Giva ##### 1. Ticketing Issues Users experience **ticketing issues** with Giva as email ticket creation fails, necessitating the use of additional software. [ See 2 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381274&qs=pros-and-cons#reviews) See Related User Reviews KW Kristin W. Mid-Market (51-1000 emp.) 5.0/5 "Giva as a HIPAA Compliant Resource" What do you dislike about Giva? There are times when tickets fail to create via email, however we are notified via Giva's automated email system. WL william L. 5.0/5 "Intuitive and Easy-to-Use HelpDesk" What do you dislike about Giva? I wish Giva eHelpDesk had a round robin ticketing component. Currently, I have to use a separate program, Zoom, for this feature. It would be more eff ##### 2. Inefficiency Users find Giva lacking in **efficiency** due to the need for external tools for round robin ticketing management. [ See 1 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381233&qs=pros-and-cons#reviews) See Related User Reviews WL william L. 5.0/5 "Intuitive and Easy-to-Use HelpDesk" What do you dislike about Giva? I wish Giva eHelpDesk had a round robin ticketing component. Currently, I have to use a separate program, Zoom, for this feature. It would be more eff ##### 3. Limited Features Users feel the lack of a **round robin ticketing component** in Giva hinders workflow efficiency and integration. [ See 1 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381201&qs=pros-and-cons#reviews) See Related User Reviews WL william L. 5.0/5 "Intuitive and Easy-to-Use HelpDesk" What do you dislike about Giva? I wish Giva eHelpDesk had a round robin ticketing component. Currently, I have to use a separate program, Zoom, for this feature. It would be more eff ##### 4. Limited Integrations Users express a need for a **round robin ticketing feature** in Giva to streamline their workflow effectively. [ See 1 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381237&qs=pros-and-cons#reviews) See Related User Reviews WL william L. 5.0/5 "Intuitive and Easy-to-Use HelpDesk" What do you dislike about Giva? I wish Giva eHelpDesk had a round robin ticketing component. Currently, I have to use a separate program, Zoom, for this feature. It would be more eff ##### 5. Missing Features Users desire a **round robin ticketing feature** in Giva eHelpDesk, preferring to manage everything in one application. [ See 1 mentions ](https://www.g2.com/products/giva/reviews?filters%5Bsentiment_snippet%5D=2381227&qs=pros-and-cons#reviews) See Related User Reviews WL william L. 5.0/5 "Intuitive and Easy-to-Use HelpDesk" What do you dislike about Giva? I wish Giva eHelpDesk had a round robin ticketing component. Currently, I have to use a separate program, Zoom, for this feature. It would be more eff ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/giva/competitors/alternatives) ![Nathan E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan E.") NE Nathan E. Commercial Operations Small-Business (50 or fewer emp.) 3/30/2026 "Reliable System of Record with Design-Dependent Reporting" 4/5 What do you like best about Giva? What I like best about Giva is its ability to enforce structured, consistent workflows in a compliant environment. It works well as a system of record, allowing our team to document interactions in a standardized way with clear ownership and auditability. This has been especially valuable for ensuring data consistency across users and supporting repeatable processes as we scale. The ticket-based model is intuitive for frontline teams and helps maintain discipline in how work is captured and tracked. Review collected by and hosted on G2.com. What do you dislike about Giva? What I dislike about Giva is that reporting flexibility is somewhat limited and highly dependent on how the system is initially designed. When data is structured across different objects (e.g., customer vs. ticket), it can be difficult to bring those elements together in native reports without additional planning. As a result, organizations need to think carefully about their data model upfront or be prepared to supplement Giva with additional reporting capabilities. The platform is strong operationally, but less flexible when it comes to cross-object analysis and more advanced reporting needs. Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? Giva solves the need for a structured, compliant system to manage and document patient outreach, education, and follow-up activities. It provides a centralized place to track interactions with clear ownership, timestamps, and auditability, which is critical in a healthcare environment. This benefits us by improving consistency across the team, ensuring that all interactions are documented in a standardized way, and reducing variability in how work is executed. It also creates a reliable system of record that we can use to support operational visibility, quality control, and downstream analysis. Review collected by and hosted on G2.com. Show More 8/3/2026 Validated ReviewerSource: Organic DA Diane A. Manager IS Service Desk IT Operations Enterprise (\> 1000 emp.) 3/25/2026 "Reliable, Affordable Service Management That Streamlined Reporting and Service Desk Efficiency" 5/5 What do you like best about Giva? We support about 15,000 employees/contractors across 50 locations of a 500 bed safety net healthcare system. Our organization has been a Giva customer for more than 11 years, and it has performed very effectively. Implementation was straightforward and efficient, ongoing maintenance has been minimal, and the platform has helped our Service Desk operate more efficiently. Following the transition, we reduced handling time by an average of 50 seconds per Service Desk call, which is significant given our annual volume of more than 100,000 calls. Giva’s reporting capabilities are robust and user-friendly. In addition, the Giva team has been highly responsive; when we requested scheduled reporting, they delivered a solution that eliminated the labor previously required to produce our 84 monthly reports. Staff that has been hired from other organizations comment on how much better Giva is than other Service Management tools they have utilized, including ServiceNow. Giva has also been a valuable partner in supporting our ITIL practices, particularly in Change Management. Finally, the Giva team has played an important role in helping our IS team—and teams across EVS, HR, Legal, Reporting, and Campus Transformation—streamline workflows. Our IS team is approaching its 1.5 millionth ticket. Review collected by and hosted on G2.com. What do you dislike about Giva? Although “dislike” is not quite the right term, we would welcome some the additional of workflow functionality within the tool. Giva is working on this and they launch new releases about once a month. Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? For a safety net organization like us, Giva is affordable. We stayed with Giva for 11 years because it was $1 million less expensive and has about 80% of the functionality of ServiceNow, and we could implement it more quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KW Kristin W. Director Mid-Market (51-1000 emp.) 12/16/2025 "Giva as a HIPAA Compliant Resource" 5/5 What do you like best about Giva? Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging from our BankingQ product to our Prior Authorization platform. Giva’s intuitive ticket management system allows our team to efficiently track and resolve customer issues across multiple healthcare applications while serving more than 200 employees. Review collected by and hosted on G2.com. What do you dislike about Giva? There are times when tickets fail to create via email, however we are notified via Giva's automated email system. Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? The platform's HIPAA compliance features are essential for our healthcare operations, ensuring all sensitive patient information remains secure throughout the support process. Giva's customizable dashboards and real-time reporting have dramatically improved our visibility into critical issues, enabling faster resolution times and higher first-contact resolution rates. The 24/7 USA-based technical support has been consistently responsive, typically addressing our queries within an hour. After almost a decade of partnership, we confidently recommend Giva to other healthcare organizations seeking a scalable, secure, and user-friendly service desk solution that grows with your business needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MJ Michael J. Chief Technology Officer Mid-Market (51-1000 emp.) 12/2/2025 "Exceptional Customer Service and Compliance Support with Giva" 5/5 What do you like best about Giva? What impresses me most about Giva is their exceptional customer service and responsiveness to our needs. When I request modifications or new features, the team at Giva doesn't just listen—they act. Recently, I asked for changes to our Request for Change (RFC) reporting to include approval dates, and I was amazed to see this enhancement implemented in the next release. On a scale of 1 to 10, I'd rate Giva's customer service in the 9-10 range compared to our other software vendors. Their willingness to work directly with customers and incorporate feedback into product development is genuinely refreshing in today's software landscape. The flexibility of Giva's RFC module has been particularly valuable as we work toward achieving ISO 27001 and SOC 2 audit certifications. The platform allows us to record and handle information appropriately, putting us on the right path for these critical compliance requirements. For a law firm operating in Delaware's fast-paced legal environment, having robust change management capabilities that support our audit requirements is essential, and Giva delivers exactly what we need. Giva's dashboard customization capabilities have been a game-changer for our operations. I can log in and immediately see exactly what I need from a high-level perspective—SLA status, ticket counts for VIP customers, and other critical metrics that help both me and our help desk manager drive successful client service. The reporting functionality is equally impressive, allowing us to generate automated reports for our weekly change management meetings and SLA compliance reviews. These reports are delivered automatically to the right people, significantly reducing meeting preparation time and ensuring everyone has the data they need beforehand. We've embraced Giva's AI Copilot capabilities and even implemented a custom integration with the International Legal Technology Association (ILTA) knowledge base, which has been tremendously helpful for our legal-specific software questions. This integration allows our help desk users to pull data from ILTA’s industry-specific forums, leading to faster resolution times and more accurate responses. Additionally, we're operating four different service desks beyond our standard IT help desk, including eDiscovery, Facilities, and KM/Library service desks, demonstrating Giva’s platform versatility. Having previously worked with BMC Remedy and ServiceNow in larger organizations, I can confidently say that Giva fills the perfect sweet spot for medium-sized organizations like ours. While those enterprise solutions offer extensive capabilities, they require massive human capital investments to build and maintain. Giva provides the robust functionality we need without requiring it to be a full-time job to manage. The platform's HIPAA compliance, included at no additional cost, adds significant value and helps us meet the security certifications that our clients increasingly require. Review collected by and hosted on G2.com. What do you dislike about Giva? There currently isn't anything that I dislike about Giva Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? Giva enables our team to efficiently handle our Help Desk Tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joseph D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph D.") JD Joseph D. IT Lead Enterprise (\> 1000 emp.) 12/20/2025 "Giva AI Rewriting: Elevating Customer Service with Empathy and Efficiency" 5/5 What do you like best about Giva? PACE Review of Giva AI capability Using Giva's AI text rewriting capability has significantly improved our help desk communication by making interactions more empathetic and customer friendly. The AI consistently rewrites our responses in a tone that is both professional and warm, which has helped us build better relationships. This helps our team save time in that we can quickly write terse statements with all the facts and then Giva’s AI capability does the rewriting until we are happy with the content and tone of the response. This feature has increased customer satisfaction by making our customers feel genuinely cared for by my team. Overall, Giva's AI text rewriting has become an invaluable tool in enhancing the quality of our customer service. Review collected by and hosted on G2.com. What do you dislike about Giva? I do not have anything to say about any dislikes. The price is great, service is amazing, and easy to use and setup. Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? The AI Capability has been phenomenal and the use has been amazing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic WL william L. 11/13/2025 "Intuitive and Easy-to-Use HelpDesk" 5/5 What do you like best about Giva? I really appreciate the simplicity and intuitiveness of Giva eHelpDesk. Its interface is very straightforward and not overly complex, which makes it easy to use for ticketing and service management. This user-friendly design significantly facilitates keeping track of tickets and managing knowledge and fixes without unnecessary hassle. Additionally, the initial setup of Giva eHelpDesk was very easy and seamless, which enhanced our onboarding experience. This ease of use is a standout feature for our team, making Giva eHelpDesk an ideal tool for our needs. Review collected by and hosted on G2.com. What do you dislike about Giva? I wish Giva eHelpDesk had a round robin ticketing component. Currently, I have to use a separate program, Zoom, for this feature. It would be more efficient to manage everything within a single application rather than switching between two. Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? I use Giva eHelpDesk to efficiently track tickets and manage knowledge and fixes. It's simple and intuitive, with an easy setup. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 12/8/2025 "User-Friendly Tool That Streamlines Requests and Boosts Accountability" 5/5 What do you like best about Giva? We are a large organization with over 5K employees across many departments. GIVA is a user friendly tool that tracks requests and turn-around-times quickly and efficiently. The tool reduces emails and holds folks accountable for their requests. Also, there is a robust reporting suite allowing for any needed info to be quickly retrieved. Review collected by and hosted on G2.com. What do you dislike about Giva? There are no dislikes from our perspective. We just look forward to what is to come as new products or enhancements! Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? We receive hundreds of requests daily that are time bound and critical to services for Radiology. We need a quick and easy tool to identify our Patient needs and resolve their concerns timely. GIVA provides the tool we need! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![JOSSY F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JOSSY F.") JF JOSSY F. AGENT Small-Business (50 or fewer emp.) 11/26/2024 "The best platform" 5/5 What do you like best about Giva? I like that it gives you a better understanding of anything associated with front desk position Review collected by and hosted on G2.com. What do you dislike about Giva? nothing yet, this app is pretty amazing at the moment Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? is is benefing me by helping me make my work easy . Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Marie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie W.") MW Marie W. Marketing Coordinator Mid-Market (51-1000 emp.) 5/30/2019 "The new generation of cloud technology." 4/5 What do you like best about Giva? This program is excellent for its excellent ticketing, asset management, knowledge bases and change management. I like the fact that technical support is always available to help if there is any doubt, that is, customer service is top-notch, because when setting up a critical ticket, they respond quickly; use is very easy, as well as the implementation. It is also compatible with mobile devices, works very well on iPhone and Android. Another point in favor is that they update it continuously with launches full of useful functions without the need for excessive engineering. Review collected by and hosted on G2.com. What do you dislike about Giva? A disadvantage that has, is not so serious, is the fact that they do not have a customer service line at time real. That is, a support request must be made by sending a ticket in the Giva system. However, for complex problems after sending a ticket, they contact us via calls and agree to share screens to resolve any doubts. It should be noted that it is not a program that can be customized to your liking. Review collected by and hosted on G2.com. Recommendations to others considering Giva: A program that is suitable for all those companies that want to achieve a consistent follow-up of the problems that occur in a systematic manne. I would recommend it since it is very simple and practical in addition. Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? Giva is used in DockYard Inc, thanks to its ease of use, rapid implementation and great support from the company. We also enjoy the standard reports that come with this application and make the results of our data easy to share with others. Adding that allows us to ensure that problems are tracked from the first contact to the resolution and gives us access to the information we need to resolve them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nicholas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas B.") NB Nicholas B. Franchise Relationship Coordinator Small-Business (50 or fewer emp.) 1/22/2019 "Switching systems made easy." 4/5 What do you like best about Giva? My favorite part of Giva is the way it operates. It’s a smooth transition from prior systems we’ve used. The dashboard is user friendly even for the less tech savvy individuals in the office. Review collected by and hosted on G2.com. What do you dislike about Giva? I don’t have an issue with the software at this point. It’s been said in office and from other users that it doesn’t have the capability to have you add your own personalization or “touch” and maybe down the line that may be an issue for me but currently it has not been Review collected by and hosted on G2.com. What problems is Giva solving and how is that benefiting you? Working with other small businesses we deal with a lot of different issues but a lot of the same common issues from IT stuff such as our other systems and website not behaving as they should to just general customer support regarding issues with shipments Review collected by and hosted on G2.com. 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