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Movidesk Reviews & Product Details

Movidesk is an all-in-one SaaS solution for customer support, customer services, and help desk needs. An attractive cost-benefit package, its omnichannel solution integrates a customer portal, email, telephone, chat, web forms, Facebook, WhatsApp, and a mobile app. It comes ready-to-use and supports extensive personalization and customization. It uses many concepts adopted by mainstream products, so most users should find it easy to use. The product is packed with features, some found only in the most sophisticated and expensive products in the market, such as knowledge base, asset management, expenses tracking, time tracking, advanced SLAs, and customer satisfaction surveys. It includes almost one hundred metrics and reports. Movidesk’s documentation is detailed, indexed, searchable, and easy-to-use, and includes a comprehensive implementation guide for simple and complex operations. The company targets software and IT companies, but the product’s resources and straight-forward APIs will suit most industries, just as the main players in this software segment do. To support their low price point, Movidesk asks customers to centralize contacts on system administrators but it does service anyone in emergencies. Movidesk’s web site provides detailed recorded demos.

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Movidesk

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Zenvia Inc

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Movidesk Media

The home console provides an overview of the services operation, messages, and easy access to communication channels and remaining software features.

Configurable triggers, along with multiple types of custom fields and configurable macros, provide flexibility for configuration and automation.

The ticket form is highly customizable and provides easy access to all the features an agent needs on their ongoing routine. It provides easy visualization of channel status, incoming requests, ticket history, customer history, and customer registration. It supports multiple active tickets and fe...

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UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/22/2024

"Interesting features, but not very good customer service"

3.5/5

What do you like best about Movidesk?

It has good features focused on customer service. We were able to create a workflow that served both our CS team and our DEV team. We use the tool daily, it is a little slow, but most of the time the platform is operational. Review collected by and hosted on G2.com.

What do you dislike about Movidesk?

Customer service is not the best. Chat support works, but often does not resolve needs quickly. The platform has several bugs, including several that compromise its use, and Movidesk customer service often takes no notice when we report these problems. The platform is not easy to use, usability is very limited, and we have difficulty customizing certain phases of the process. It's not a very intuitive platform, especially when implementing a workflow, we had a lot of problems. Furthermore, in terms of integrations, the API provided by the platform is also not the best, routinely presenting problems. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/26/2024

"Easy to use and to setup"

3/5

What do you like best about Movidesk?

All the ticket information in one page, its easy to track change in the ticket and updates from customer. Review collected by and hosted on G2.com.

What do you dislike about Movidesk?

The system do not allow to create complex workflow. Review collected by and hosted on G2.com.

DS

DEVENDRA S.

Medical Representative

Small-Business (50 or fewer emp.)

6/8/2023

"One great tool for Managing ticket and customer queries. Really helpful tool."

4/5

What do you like best about Movidesk?

It is very easy to use, easy to understand and operate, even easier to create survey and feedback forms. Best part is that it can be integrated easily with many third-party applications such as Pipedrive, Jira, Nectar CRM, and more. Review collected by and hosted on G2.com.

What do you dislike about Movidesk?

Pricing plans are not very good, $99 per user per month is too high when we compare it with its alternatives like Freshdesk. Also in the free trial plan, there are many features that we cannot use and hence there is a doubt as in how those features perform. Review collected by and hosted on G2.com.

What problems is Movidesk solving and how is that benefiting you?

Movidesk helps team members manage appointments using calendars, map incidents to work orders or assets, and develop templates to respond automatically to recurring questions. It allows administrators to automate processes, route tasks between employees and set viewing permissions for agents. The platform also offers integrations with third-party applications such as Pipedrive, Jira, Nectar CRM and more. Review collected by and hosted on G2.com.

AS

Alisson S.

developer

Small-Business (50 or fewer emp.)

8/28/2023

"Simple and very fast work"

5/5

What do you like best about Movidesk?

I find the design very user-friendly and intuitive, even new users take a short time to quickly learn to use movidesk Review collected by and hosted on G2.com.

What do you dislike about Movidesk?

sometimes there is slowness when putting notes in tickets where there were several notes, and sometimes when I was creating a ticket, an error occurred and I lost everything I had done, I don't know why that happens Review collected by and hosted on G2.com.

JN

Juliano N.

Small-Business (50 or fewer emp.)

8/24/2023

"good but slow"

3/5

What do you like best about Movidesk?

Provides agility in daily tasks and sharing information with the rest of the team Review collected by and hosted on G2.com.

What do you dislike about Movidesk?

Support not responding well to requests and general system instability. Review collected by and hosted on G2.com.

VC

Vanusa C.

Support Coordinator

Mid-Market (51-1000 emp.)

1/26/2021

"With an affordable price, it meets very well the need for customer service management."

5/5

What do you like best about Movidesk?

Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software.

The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open. Review collected by and hosted on G2.com.

What do you dislike about Movidesk?

Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk.

Another point is the reports, which although I have recently seen improvements, I miss some reports to monitor the actions of agents, focused on management. Review collected by and hosted on G2.com.

What problems is Movidesk solving and how is that benefiting you?

When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success.

We were able to organize our operation and share the information.

After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops. Review collected by and hosted on G2.com.