--- title: Revelation helpdesk Reviews meta_title: 'Revelation helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Revelation helpdesk works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 8 scale: '5' date_modified: '2026-09-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Revelation helpdesk Reviews **Vendor:** Revelation helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 8 ## About Revelation helpdesk Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way. ## Revelation helpdesk Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users enjoy the **ease of use** with Revelation helpdesk, appreciating its straightforward onboarding and intuitive features. (3 reviews) - Users praise the **excellent customer support** of Revelation Helpdesk, appreciating its responsiveness and helpfulness when needed. (2 reviews) - Users value the **efficiency** of Revelation helpdesk, appreciating its straightforward onboarding and seamless integration. (2 reviews) - Users highlight the **easy onboarding and usability** of Revelation helpdesk, appreciating its seamless integration and organization features. (2 reviews) - Users commend the **efficient ticketing system** of Revelation Helpdesk, enhancing virtual customer support and request organization. (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) - Helpful (1 reviews) **What users dislike:** - Users find the **limited features** in the basic package hinder efficient usage and data generation capabilities. (2 reviews) - Users find the **limited features in the basic package** a drawback, hindering efficiency and functionality. (1 reviews) - Users find the **limited chat features** in the basic package restricts efficiency and overall usability of Revelation helpdesk. (1 reviews) - Users find the **reporting and data export features limited** , suggesting improvements for richer datasets would be beneficial. (1 reviews) - Users find the **inadequate reporting** of Revelation helpdesk limiting for insights into agent performance and customer satisfaction. (1 reviews) - Inefficiency (1 reviews) - Learning Curve (1 reviews) - Limitations (1 reviews) - Limited Options (1 reviews) - Missing Features (1 reviews) ## Revelation helpdesk Reviews ### 1. Revelation Helpdesk Support Review **Rating:** 5.0/5.0 stars **Reviewed by:** Aishwerya N. | Help Desk Support, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 11, 2024 **What do you like best about Revelation helpdesk?** Easy and straignfoward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of the ticketing system, I find it easy to use since it integrates with outlook. The customer support is also great readily available via support email, and sometimes a call away if needed. easy tracking of the tickets helps me remain organized, with intuitive reporting on the tickets and issues raised. **What do you dislike about Revelation helpdesk?** The reporting and data export features are limited whcuh I feel should be improved to further enhance generating of feature-rich datasets. However, I am satisfied with the working of the product. **What problems is Revelation helpdesk solving and how is that benefiting you?** Our company deals with transport services. The various stakeholders raise tickets for other inhouse products which we use. I have to log them in the ticketing system to ensure our developers work on them. Users raise the tickets, which in return are created on revelation helpdesk. Once an issue is resolved, we mark it as completed. This has improved the overall satisfaction of all employees in our company. Saves time and keeps tracking easy. ### 2. Increased our first contact resolution ratios. **Rating:** 4.5/5.0 stars **Reviewed by:** Ofertare G. | Chief Information Officer, Retail, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 14, 2024 **What do you like best about Revelation helpdesk?** Incorporating Revelation Helpdesk has provided significant improvement in the provision of virtual customer support. The ticketing system provides the ability to organize requests in the queue and has various reminders to remember to answer them. **What do you dislike about Revelation helpdesk?** Revelation helpdesk is somewhat limited on the side of reporting options, especially in terms of providing agent statistics, rating customer satisfaction or tracking ticket resolution patterns. **What problems is Revelation helpdesk solving and how is that benefiting you?** Revelation Helpdesk can solve the need for an independent on-premise help desk solution. Access is made possible wherever there is the internet connection, which improves our team’s versatility. ### 3. Insightful Perspectives **Rating:** 5.0/5.0 stars **Reviewed by:** Jean R. | Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 01, 2024 **What do you like best about Revelation helpdesk?** It requires minimal documentation or training, making it accessible even for those with limited technical expertise. **What do you dislike about Revelation helpdesk?** Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficient if they were. **What problems is Revelation helpdesk solving and how is that benefiting you?** Respond to customer issues more quickly Ensure no support requests fall through the cracks Provide more consistent and higher quality support ### 4. Good Option for remote teledesk **Rating:** 4.0/5.0 stars **Reviewed by:** aaron h. | Acquisions, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 01, 2024 **What do you like best about Revelation helpdesk?** We used to have live agents on site and this enabled us to be significantly more efficient. **What do you dislike about Revelation helpdesk?** The ramp up was a little more difficult that i am used to. **What problems is Revelation helpdesk solving and how is that benefiting you?** The crazy expense associated with keeping someone on site full time for customer service. ### 5. Efficient and making life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | welcome call executive, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2021 **What do you like best about Revelation helpdesk?** Revelation is very flexible solution that is giving us real time project tracking also beautiful visual insights which help in customer resolution **What do you dislike about Revelation helpdesk?** some features like chat and self search options in basic package which will also make it much more efficient. rest all the other things are up to the mark **Recommendations to others considering Revelation helpdesk:** Have a try on this to make all your requests / tickets work on easy manner **What problems is Revelation helpdesk solving and how is that benefiting you?** all of customer service is handled by revelation helpdekh it is a very helpful hand it clearly gives us the benefit of choosing and creating life easy for working employees in customer service starting off by managing and merging and tracking issues and also giving us relevant solutions. ### 6. Management ticketing tool with customized features designed for Windows **Rating:** 4.0/5.0 stars **Reviewed by:** Atit P. | Concierge Executive, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2021 **What do you like best about Revelation helpdesk?** Its a good ticketing and user-friendly application with good reminder settings and moreover do not require any manual or documents to use this application. **What do you dislike about Revelation helpdesk?** Still yet to find, As we use one specific function not overall feature of the application. **Recommendations to others considering Revelation helpdesk:** Good Ticketing tool with the customized documenting, management and networking functions. **What problems is Revelation helpdesk solving and how is that benefiting you?** In our organization, we handled customer concerns, quality checks, and if new changes needs to be implemented. Enhance Customer Requirement, Improve Visibility ### 7. Review revelation helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** NABIH B. | Civil Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 09, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Revelation helpdesk?** What I like in revelation helpdesk is helping user to find what is the appropriate customer satisfaction, **What do you dislike about Revelation helpdesk?** Really I need sometime to find inappropriate points in it **Recommendations to others considering Revelation helpdesk:** I advise professionals also colleagues who working with costumers to use it because it facilitates everything they need **What problems is Revelation helpdesk solving and how is that benefiting you?** Several problems like helping and tracking customers ### 8. Revelation Help Desk is indeed a revelation! **Rating:** 4.5/5.0 stars **Reviewed by:** Codrut N. | Business Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 24, 2019 **What do you like best about Revelation helpdesk?** Revelation is a very flexible solution that starts with a free plan and can go up to $59 per license a month, and in this case you will get real-time project tracking, handy and powerful visual insights, and even phone support. A paid license can also bring in a self service interface, chat, dashboard, and much more. **What do you dislike about Revelation helpdesk?** It would be nice to have the chat and self service features in the free version — or at least one of these two. I also had some problems while uploading a profile image - bumped into it twice and then I just forgot about it. However, this should not have happened. **Recommendations to others considering Revelation helpdesk:** Try the Core edition before deciding to purchase - it might be your perfect choice or not. **What problems is Revelation helpdesk solving and how is that benefiting you?** I am planning to use Revelation to provide assistance to various clients. Now I am only trying the Core free edition, but I might switch to a paid plan in the future. ## Revelation helpdesk Discussions - [What does Revelation Helpdesk do?](https://www.g2.com/discussions/what-does-revelation-helpdesk-do) - [What is the use of Revelation Helpdesk?](https://www.g2.com/discussions/what-is-the-use-of-revelation-helpdesk) - [What are the benefits of help desk software?](https://www.g2.com/discussions/what-are-the-benefits-of-help-desk-software) - [What are the features of help desk software?](https://www.g2.com/discussions/revelation-helpdesk-what-are-the-features-of-help-desk-software) - [How do I solve the Profile Image error?](https://www.g2.com/discussions/how-do-i-solve-the-profile-image-error) - 1 upvote - [View Revelation helpdesk pricing details and edition comparison](https://www.g2.com/products/revelation-helpdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+17%3A56%3A47+-0500&secure%5Bsession_id%5D=dd5620fd-f4a8-4c89-91f4-ae0c81247e32&secure%5Btoken%5D=4674c5fc90d484b9b9e2cce0a09d79f986e1e98b674214c6da3efb004daa0026&format=llm_user) ## Revelation helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Revelation helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,691 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,661 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)