Revelation helpdesk Reviews & Product Details

Easy and straignfoward to use and onboard. The cloud-based approach makes it easy to implement with a simple onboarding process. As a daily user of the ticketing system, I find it easy to use since it integrates with outlook. The customer support is also great readily available via support email, and sometimes a call away if needed. easy tracking of the tickets helps me remain organized, with intuitive reporting on the tickets and issues raised. Review collected by and hosted on G2.com.

The reporting and data export features are limited whcuh I feel should be improved to further enhance generating of feature-rich datasets. However, I am satisfied with the working of the product. Review collected by and hosted on G2.com.

Incorporating Revelation Helpdesk has provided significant improvement in the provision of virtual customer support. The ticketing system provides the ability to organize requests in the queue and has various reminders to remember to answer them. Review collected by and hosted on G2.com.

Revelation helpdesk is somewhat limited on the side of reporting options, especially in terms of providing agent statistics, rating customer satisfaction or tracking ticket resolution patterns. Review collected by and hosted on G2.com.

It requires minimal documentation or training, making it accessible even for those with limited technical expertise. Review collected by and hosted on G2.com.

Limited features in basic package, features like chat and self-search options are not included in the basic package, which would make it more efficient if they were. Review collected by and hosted on G2.com.

We used to have live agents on site and this enabled us to be significantly more efficient. Review collected by and hosted on G2.com.

The ramp up was a little more difficult that i am used to. Review collected by and hosted on G2.com.

Revelation is very flexible solution that is giving us real time project tracking also beautiful visual insights which help in customer resolution Review collected by and hosted on G2.com.

some features like chat and self search options in basic package which will also make it much more efficient. rest all the other things are up to the mark Review collected by and hosted on G2.com.

Its a good ticketing and user-friendly application with good reminder settings and moreover do not require any manual or documents to use this application. Review collected by and hosted on G2.com.

Still yet to find, As we use one specific function not overall feature of the application. Review collected by and hosted on G2.com.

What I like in revelation helpdesk is helping user to find what is the appropriate customer satisfaction, Review collected by and hosted on G2.com.

Really I need sometime to find inappropriate points in it Review collected by and hosted on G2.com.

Revelation is a very flexible solution that starts with a free plan and can go up to $59 per license a month, and in this case you will get real-time project tracking, handy and powerful visual insights, and even phone support. A paid license can also bring in a self service interface, chat, dashboard, and much more. Review collected by and hosted on G2.com.

It would be nice to have the chat and self service features in the free version — or at least one of these two. I also had some problems while uploading a profile image - bumped into it twice and then I just forgot about it. However, this should not have happened. Review collected by and hosted on G2.com.