--- title: Fernand Reviews meta\_title: 'Fernand Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Fernand works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 5 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Fernand Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Fernand but has limited features. Are you part of the Fernand team? [Upgrade your plan](https://my.g2.com/fernand-fernand/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm. * * * Seller [Fernand](https://www.g2.com/sellers/fernand) Discussions [Fernand Community](https://www.g2.com/products/fernand-fernand/discuss) Overview by Cyril Nicodeme Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,886) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,056) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/fernand-fernand/competitors/alternatives) ## User Insights Average based on 5 real user reviews. [Log in to unlock pricing and user insights](/login) ![team e.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "team e.") TE team e. CEO Small-Business (50 or fewer emp.) 4/9/2025 "A game changer for support tix flow" 5/5 What do you like best about Fernand? Fernand is one of the few SAAS products I really feel it's innovating in this field full of dinosaurs :) We have used many different tools over the years and it's such a breath of fresh air to stumble upon Fernand. First - the founders actually respond to support inquiries, second - it's a European team (great for security), third - it has lots of AI features without branding itself as an AI-first tool, and fourth - it does everything else other tools are doing, but in a much calmer environment. It was super easy to integrate in our existing workflows and the entire team loves it! Review collected by and hosted on G2.com. What do you dislike about Fernand? I can't think of anything to be honest. Will report back in the future if I come across downsides. Review collected by and hosted on G2.com. What problems is Fernand solving and how is that benefiting you? Makes the flow feel much less intense, more minimalist and calm. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Stefanos F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefanos F.") SF Stefanos F. Customer Success Manager Small-Business (50 or fewer emp.) 9/16/2024 "A customer support platform for 2024" 5/5 What do you like best about Fernand? It's very fast to set up and the UI is very easy to use and satisfying. The team is very responsive and helpful throughout the set up but also post sales process. Review collected by and hosted on G2.com. What do you dislike about Fernand? Nothing that I dislike, as expected a lot of features are still under development and the number of native integrations at the moment is limted. Review collected by and hosted on G2.com. What problems is Fernand solving and how is that benefiting you? We have a b2b saas solution and our users are reaching out to us via chat or email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MA Mark A. Developer & Founder Small-Business (50 or fewer emp.) 9/11/2024 "Powerful and versatile custom support software" 5/5 What do you like best about Fernand? Fernand is a great tool for running support, it's fast, easy to install and is extremely well priced. The team behind Fernand provide great support when you need it which is rare and they are also open to feedback and are quick to implement new features. I was using Intercom before making the switch and i haven't missed Intercom once and my monthly bill is 1/3 of what it used to be. Review collected by and hosted on G2.com. What do you dislike about Fernand? Zero downsides to using Fernand, if you are looking for a more affordable and in my opion better alternative to Intercom, check out Fernand! Review collected by and hosted on G2.com. What problems is Fernand solving and how is that benefiting you? I run a wordpress plugin company and provide support for all our plugins via Fernand. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Benjamin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin H.") BH Benjamin H. Founder Small-Business (50 or fewer emp.) 9/11/2024 "A truly calm support experience" 5/5 What do you like best about Fernand? Fernand is the kind of tool that just works and makes everything easier. It quickly shows me the most urgent requests from customers and helps me reply in a way that's both useful and quick. Review collected by and hosted on G2.com. What do you dislike about Fernand? The only downside I can think of is the lack of mobile app. I added the web app icon to my smartphone and it works well enough but it feels less integrated. Review collected by and hosted on G2.com. What problems is Fernand solving and how is that benefiting you? Fernand helps me keep tabs on all customer support requests and quickly answer them in a way that's both quick for me and helpful for the customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Baptiste A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Baptiste A.") BA Baptiste A. Fondateur / CEO Small-Business (50 or fewer emp.) 9/12/2024 "Great inbox experience with Customer Support in mind" 5/5 What do you like best about Fernand? You treat each ticket one by one, in a focus minimalist view. Review collected by and hosted on G2.com. What do you dislike about Fernand? Maybe the lack of integration for devs. For example an API would be appreciated. Review collected by and hosted on G2.com. What problems is Fernand solving and how is that benefiting you? Provide support to my customer on a daily basis. With Fernand, I do it with a clear mind. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/fernand-fernand/pricing) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Which live chat software is best for ecommerce](https://www.g2.com/discussions/which-live-chat-software-is-best-for-e-commerce-teams)[What platform offers advanced competitor tracking for local markets?](https://www.g2.com/discussions/what-platform-offers-advanced-competitor-tracking-for-local-markets)[What HR service delivery platforms have strong integration capabilities so employee requests and case management flow seamlessly with the existing HR tech stack?](https://www.g2.com/discussions/what-hr-service-delivery-platforms-have-strong-integration-capabilities-so-employee-requests-and-case-management-flow-seamlessly-with-the-existing-hr-tech-stack) [Leading service for managing influencer campaigns](https://www.g2.com/discussions/leading-service-for-managing-influencer-campaigns)[Which programmatic job advertising platforms offer the broadest job board network and candidate reach across relevant talent markets?](https://www.g2.com/discussions/which-programmatic-job-advertising-platforms-offer-the-broadest-job-board-network-and-candidate-reach-across-relevant-talent-markets)[Pros and Cons Details](https://www.g2.com/products/fernand-fernand/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)