Having used the product extensively, this reviewer appreciates Fernand's sleek interface and rich integration with their codebase. The knowledge base is good, but self-documentation within the code base is lacking.
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Fernand is one of the few SAAS products I really feel it's innovating in this field full of dinosaurs :) We have used many different tools over the years and it's such a breath of fresh air to stumble upon Fernand. First - the founders actually respond to support inquiries, second - it's a European team (great for security), third - it has lots of AI features without branding itself as an AI-first tool, and fourth - it does everything else other tools are doing, but in a much calmer environment. It was super easy to integrate in our existing workflows and the entire team loves it! Review collected by and hosted on G2.com.
I can't think of anything to be honest. Will report back in the future if I come across downsides. Review collected by and hosted on G2.com.
It's very fast to set up and the UI is very easy to use and satisfying. The team is very responsive and helpful throughout the set up but also post sales process. Review collected by and hosted on G2.com.
Nothing that I dislike, as expected a lot of features are still under development and the number of native integrations at the moment is limited. Review collected by and hosted on G2.com.
Fernand is a great tool for running support, it's fast, easy to install and is extremely well priced. The team behind Fernand provide great support when you need it which is rare and they are also open to feedback and are quick to implement new features. I was using Intercom before making the switch and I haven't missed Intercom once and my monthly bill is 1/3 of what it used to be. Review collected by and hosted on G2.com.
Zero downsides to using Fernand, if you are looking for a more affordable and in my opinion better alternative to Intercom, check out Fernand! Review collected by and hosted on G2.com.
Fernand is the kind of tool that just works and makes everything easier. It quickly shows me the most urgent requests from customers and helps me reply in a way that's both useful and quick. Review collected by and hosted on G2.com.
The only downside I can think of is the lack of mobile app. I added the web app icon to my smartphone and it works well enough but it feels less integrated. Review collected by and hosted on G2.com.
You treat each ticket one by one, in a focus minimalist view. Review collected by and hosted on G2.com.
Maybe the lack of integration for devs. For example an API would be appreciated. Review collected by and hosted on G2.com.
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