--- title: Service Creatio Reviews meta_title: 'Service Creatio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Service Creatio works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 11 scale: '5' date_modified: '2026-06-24' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Service Creatio Reviews **Vendor:** Creatio **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About Service Creatio Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, knowledge, and communication—on all channels. It’s built on the Studio Creatio platform with a composable architecture. Key Features & Capabilities 360° Customer View – One central view of contacts/accounts with full interaction history across every communication channel. Case Management – Automated case registration and classification (via email, phone, forms), smart routing, escalation, and full lifecycle support. Multi-Channel & Contact Center Tools – Omnichannel support (messaging, email, calls), unified agent desktop, intelligent queue/routing systems. Knowledge Management – Interactive knowledge base, tagging, collaboration, AI-assisted content search & recommendations. Productivity & Agent Tools – Task scheduling, calendar/email sync, dashboards, notifications, internal collaboration. AI & Automation – AI models to predict case priority, similarity of cases, sentiment, next best actions, and even help with response suggestions. Service Level Management (SLA), Queues & Workflows – Define, track, enforce SLAs; manage queues; build or use preset service workflows. ## Service Creatio Pros & Cons **What users like:** - Users find the **ease of use** in Service Creatio invaluable, enhancing their experience with minimal coding required. (2 reviews) - Users value the **customizability** of Service Creatio, allowing them to create tailored functionalities easily. (1 reviews) - Users value the **customization capabilities** of Service Creatio, enabling design of functionalities with minimal coding effort. (1 reviews) **What users dislike:** - Users note **editing limitations** in Service Creatio, particularly concerning restrictions on manipulating DOM elements. (1 reviews) - Users experience **limited customization** options with Service Creatio, especially regarding DOM element manipulation. (1 reviews) - Users note the **limited features** of Service Creatio, particularly regarding restrictions on manipulating DOM elements. (1 reviews) - Users report **poor performance** due to platform stability issues, although support provides assistance. (1 reviews) - Users note the **platform stability is a little bit unstable** , though support is available to assist with issues. (1 reviews) ## Service Creatio Reviews ### 1. Complete View on Customer Requests, from Start to Resolution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Service Creatio?** With Service Creatio, I like the complete view it provides on customer requests and tickets, from the first contact to resolution. **What do you dislike about Service Creatio?** I appreciate less that the advanced setup can be quite technical. The interface has a lot of options and requires some time to adapt before the whole team feels really comfortable. **What problems is Service Creatio solving and how is that benefiting you?** Service Creatio helps me centralize all customer interactions in a single tool instead of spreading them across emails, calls, and files. ### 2. Best Crm to use-low code/no code technology **Rating:** 5.0/5.0 stars **Reviewed by:** Kashish S. | Software Engineer-Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Service Creatio?** It is one of the best CRMs that we can use with minimum coding and can also design required functionalities by adding some customization **What do you dislike about Service Creatio?** There isnot thing to be disliked in this CRM.although there are some limitations like restrictions of manipulating DOM elements **What problems is Service Creatio solving and how is that benefiting you?** We are designed new CRM solutions with the help of Creatio and designing of flows is also very easy that makes crucial working flows to work effortlessly.I work as a developer of these services ### 3. Creatio is a powerful crm tool. The added feature is its bpm engine and ai features **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | Application Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Service Creatio?** The ootb modules makes life easier and fun **What do you dislike about Service Creatio?** Platform stability is a little bit unstable but support helps **What problems is Service Creatio solving and how is that benefiting you?** Helpdesk and ticketing ### 4. Very good for automating CS workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Service Creatio?** You do not need to be a programmer to use and it streamlines our work. **What do you dislike about Service Creatio?** I can not think of downsides at the moment. **What problems is Service Creatio solving and how is that benefiting you?** It is solving the issue of disorganization and needless tasks. The automated worlflows simplify day to day work. ### 5. Creatio Service is simply the best for a super customized support department **Rating:** 5.0/5.0 stars **Reviewed by:** Juston J. | Director of Support and Implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Service Creatio?** Customizations are endless, it truly is awesome. **What do you dislike about Service Creatio?** There is nothing that I do not like about Creatio Service **What problems is Service Creatio solving and how is that benefiting you?** We are a very complex organization and they solve problems for customizations. ### 6. A system that took our customer engagement to a whole new level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Service Creatio?** Support for multichannel customer communication, the ability to build a variety of workflows to meet multiple customer needs, AI-powered solutions to streamline customer support, a wide range of marketplace solutions designed to maximize the benefits of out-of-the-box-functionality, the system’s configurability, and very comfortable UI. **What do you dislike about Service Creatio?** There are no major drawbacks that I can mention. Whenever we have any minor troubles with the system, the support team makes sure that the cases are resolved in no time. **What problems is Service Creatio solving and how is that benefiting you?** By adopting the system, we did a major business transformation towards being more customer- oriented. Thanks to the platform’s wide functionality, we got equipped with a variety of tools to drive customer engagement and create the first-rate customer experience. We no longer had to worry about misaligned communication with our customers or fight operational silos within our organization. It felt like Creatio knew exactly what we needed to be more efficient as a company. ### 7. Automates service Operations by following Pre-defined Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Peter N. | Quantitative Analyst in Market Risks and Lead Project, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2020 **What do you like best about Service Creatio?** Service Creatio is a complete cloud arrangement that permits the administration of client demands and Automates administration tasks by following pre-characterized measures for full-cycle administration the executives. Administration specialists can profit by working in a brought together condition to deal with a continually developing number of cases and administration demands, overseeing case lines and conveying much customized correspondences. In our organization, we ought to continually advice our customers on forthcoming occasions and speedily answer their inquiries. Bpm'online permitted us to handle all customer demands in a solitary framework. This CRM is anything but difficult to design to meet our business needs since we can alter work processes without having a specialized background. The acquaintance of bpm'online permitted us with tackle the issue of handling demands from outer clients, which had not recently been secured. Likewise, it was conceivable to improve the handling of solicitations from inward clients. Working in a solitary IT biological system has diminished and streamlined correspondence between representatives of related divisions inside the organization. Gathering and examining consumer loyalty with the organization's administrations permits us to become considerably quicker and keep up a main situation in the industry. The brief reaction from the business group and the ability to respond to my inquiries. Numerous merchants simply disregard your inquiries. **What do you dislike about Service Creatio?** There are sure combinations that accompany the device like email and telephone frameworks. However, others like heritage framework or exceptionally specific arrangements, requires improvement that can be troublesome (certainly feasible). The absence of existing arrangements in the market (free or paid) constrain you to build up those integrations. Changes are anything but difficult to do, yet they typically requires accumulation. This can take some time, and if it is executed erroneously, you can influence your instance. **What problems is Service Creatio solving and how is that benefiting you?** The security is definite and can be adjusted to each demonstrate. Yet, a few changes applies just too new records, not to authentic data. I can honestly say it has been excellent - anything we ask for has been done in good time, reliable system, and great staff. This can expect customizations to work appropriately. ### 8. Simple and intuitive CRM for business processing **Rating:** 4.5/5.0 stars **Reviewed by:** Andrey E. | Andrey, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Service Creatio?** In our company, we should constantly advise our clients on upcoming events and promptly answer their questions. Bpm’online allowed us to process all client requests in a single system. This CRM is easy to configure to meet our business needs because we can customize workflows without having a technical background. **What do you dislike about Service Creatio?** Working with macro signatures was confusing at first. We visited the bpm’online community website and asked a couple of questions concerning those macros. The pleasant thing is that we got the answers to our questions instantly. Good job! **What problems is Service Creatio solving and how is that benefiting you?** With bpm’online, we can quickly handle all the incoming calls. We are capable to register calls and escalate them to the appropriate departments. Bpm’online sends us notifications regarding near overdue follow-up calls to ensure that we are tracking our prospects and customer communications accordingly. ### 9. The automation of internal (employee) requests and external (customer) requests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Service Creatio?** The introduction of bpm’online allowed us to solve the problem of processing requests from external customers, which had not previously been covered. In addition, it was possible to improve the processing of requests from internal users. Working in a single IT ecosystem has reduced and simplified communication between employees of related departments within the company. Collecting and analyzing customer satisfaction with the company's services allows us to grow even faster and maintain a leading position in the industry. **What do you dislike about Service Creatio?** The data migration to bpm’online took an unexpected while. But that was mainly because of the issue with our legacy system's performance. **What problems is Service Creatio solving and how is that benefiting you?** Prior to using bpm’online, processing of requests was implemented only for internal customers (Multiplex employees) and was carried out in the Jira software product, the functionality of which was not enough for all tasks. Calls from external customers were not processed using automated systems and now they are, on a single platform. ### 10. Effective CRM for client service management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Service Creatio?** Prior to bpm’online, our company didn’t use any management system for internal and external services. That’s why it was hard for us to measure employees’ performance. We wanted to improve our team’s customer service skills. Due to this we were looking for a software that would allow us to better configure business processes so that our employees will get clear instructions on how to effectively handle client requests. We decided to try bpm’online service, and it was the right choice. Bpm’online helps us to analyze quantitative and qualitative performance metrics, including the number of requests at each stage of the process, the number of processed and overdue requests, employee performance indicators and others. **What do you dislike about Service Creatio?** Can’t think of any disadvantages at the moment. **What problems is Service Creatio solving and how is that benefiting you?** Bpm’online simplifies our manager performance a lot. Pre-configured processes enable us to effectively manage time when processing client requests. Notification automation allowed us to streamline internal business processes as well. All these features and customized analytics improved our helpdesk and noticeably increased customer loyalty. ### 11. BPM Funcunatily **Rating:** 2.5/5.0 stars **Reviewed by:** Jamie S. | Qualitative Lead Recruiter, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Service Creatio?** The way the system ties to my e-mail. I like that I can e-mail my contacts directly from BPM and it tracks the not just mine anyone one who e-mails the contact. **What do you dislike about Service Creatio?** That I can not get appointments to tie to my Outlook calendar that I have to keep the program open to get reminders **Recommendations to others considering Service Creatio:** It is painful to transition to an new system but worth the way things flow once everything is up and running. **What problems is Service Creatio solving and how is that benefiting you?** Mass E-mailing. We are able to track who has opened what and when. ## Service Creatio Discussions - [What is Service Creatio used for?](https://www.g2.com/discussions/what-is-service-creatio-used-for) - [View Service Creatio pricing details and edition comparison](https://www.g2.com/products/service-creatio/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-26+23%3A03%3A51+-0500&secure%5Bsession_id%5D=9ab00e38-871a-4d68-bcd0-643248ec10a2&secure%5Btoken%5D=7d98dd5b17b75ba65b775c07222822725a0181678192963215bee2572b945fe2&format=llm_user) ## Service Creatio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Service Creatio Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,628 reviews)