# Customer Case - Jira Support & Feedback Reviews **Vendor:** StiltSoft **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About Customer Case - Jira Support & Feedback Customer Case for Jira is a helpdesk and ideation platform for Jira projects. With the help of the app, you can create: Public forums for capturing customers' ideas and feedback Private-public forums for communication with B2B clients or within a department(s) Private-public forum as a single source for collecting omnichannel customer feedback Helpdesk Our benefits: One app - two platforms (helpdesk and ideation tool) No need to license forum visitors in your Jira account Automatic integration with Jira Public and private forums for collecting customer feedback Voting system for prioritizing ideas Integration with different types of projects: Jira Service Management, Jira Work Management, Jira Software ## Customer Case - Jira Support & Feedback Reviews ### 1. Jira Support & Feedback impresses with quick responses and a user-friendly interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Kaustubh N. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Customer Case - Jira Support & Feedback?** The platform's user-friendly interface simplifies the feedback process. **What do you dislike about Customer Case - Jira Support & Feedback?** Nothing to dislike, I will Highly recommend it for teams looking to enhance their project management experience. **What problems is Customer Case - Jira Support & Feedback solving and how is that benefiting you?** Jira Support & Feedback helps us talk better and solve problems faster. It makes communication smoother and improves how we work together, making our projects run more efficiently. ### 2. Efficient and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Customer Case - Jira Support & Feedback?** What sets Jira apart is their dedication to evolving the platform based on user feedback. It's evident that they actively listen to the community, implementing changes and updates that address common pain points. This iterative approach contributes to a constantly improving user experience. **What do you dislike about Customer Case - Jira Support & Feedback?** It serves as a valuable resource for exchanging ideas, best practices, and troubleshooting tips. Jira's team actively participates in the community, fostering a collaborative environment where users can learn from each other. **What problems is Customer Case - Jira Support & Feedback solving and how is that benefiting you?** Jira provides extensive documentation that covers a wide range of topics. Whether you're a beginner looking for basic guidance or an advanced user troubleshooting a complex issue, the documentation is thorough and user-friendly. It's a valuable resource that often helps me find solutions independently. ### 3. Best feature to track customer issues in Jira **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Customer Case - Jira Support & Feedback?** centralized location which provides to track customer issue with in the jira. the UI is also good. **What do you dislike about Customer Case - Jira Support & Feedback?** Nothing as such but pricing may high compare to other customer support tracking tools. **What problems is Customer Case - Jira Support & Feedback solving and how is that benefiting you?** It help to track the issues which create for coustomer bad experience or any other case. Also Like the comment part where you can easily tag depened user to help or look into it. ### 4. Jira Support Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Fatema B. | Mulesoft Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Customer Case - Jira Support & Feedback?** It's user-friendly and serves the purpose. **What do you dislike about Customer Case - Jira Support & Feedback?** There is no live chat that could be great help though! **What problems is Customer Case - Jira Support & Feedback solving and how is that benefiting you?** Jira is the portal we are using fro project managment and assigning user stories and tasks. But as a poroject manager I ahve used it for Support and Feedback as well. ### 5. Recommend Jira Support & Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Customer Case - Jira Support & Feedback?** I use Jira tasks on a daily basis to track updates to ticket requests and bug fixes. It also allows others to provide an update on task and submit feedback and recommendation for improvements. **What do you dislike about Customer Case - Jira Support & Feedback?** Jira Support has allowed better feedback that has led to improved processes and presently I have no complaints. **What problems is Customer Case - Jira Support & Feedback solving and how is that benefiting you?** It allows me to troubleshoot bugs and review various pain points to find solutions to offer a more robust user experience. - [View Customer Case - Jira Support & Feedback pricing details and edition comparison](https://www.g2.com/products/customer-case-jira-support-feedback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+15%3A33%3A48+-0500&secure%5Bsession_id%5D=6bb8c922-5335-4b88-976a-74092efdfcd0&secure%5Btoken%5D=65901902ed446c2dcbba893f39a9f6480862f7b69fe8e176dfbfb704e11dde8f&format=llm_user) ## Customer Case - Jira Support & Feedback Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Customer Case - Jira Support & Feedback Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,370 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,943 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,590 reviews)