# Raiseaticket Reviews **Vendor:** Raiseaticket **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About Raiseaticket A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support. ## Raiseaticket Pros & Cons **What users like:** - Users value the **rich features** of Raiseaticket, appreciating its intuitive interface and seamless integration with existing systems. (2 reviews) - Users find **easy navigation** with Raiseaticket, making it ideal for teaching and hands-on experience in ticketing systems. (1 reviews) - Users find Raiseaticket's **easy setup** simplifies the learning process, making it ideal for new ticketing application users. (1 reviews) - Students benefit from the **intuitive interface and rich features** of Raiseaticket, ensuring an effective learning experience. (1 reviews) - Users value the **seamless integrations** of Raiseaticket, enhancing their existing systems and improving overall efficiency. (1 reviews) - Users find the **interface intuitive** , making it easy to set up and use without extensive guidance. (1 reviews) - Response Time (1 reviews) - User Interface (1 reviews) - Visibility (1 reviews) **What users dislike:** - Users feel that the **pricing could be more competitive** for smaller teams, making it less accessible. (1 reviews) - Users desire more **customization options** for the dashboard to enhance their overall experience with Raiseaticket. (1 reviews) - Users experience **time delays** with the search function, especially when handling larger ticket volumes. (1 reviews) ## Raiseaticket Reviews ### 1. Raiseaticket has all the features you need and a easy to learn user interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | IT Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Raiseaticket?** I am an IT Instructor at a community college with decades of experience in the corporate world. Some year ago I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a features-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application. **What do you dislike about Raiseaticket?** I have nothing negative to say about Raiseaticket. **What problems is Raiseaticket solving and how is that benefiting you?** I needed a real-world platform to teach my students how a help-desk actually works. ### 2. Great ticketing solution for our growing team **Rating:** 4.5/5.0 stars **Reviewed by:** Anand J. | Program Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Raiseaticket?** - Easy ticket categorization and priority setting - Good integration with our existing email system - Reporting features give us visibility into response times and common issues **What do you dislike about Raiseaticket?** - Would love to see more customization options for the dashboard - Sometimes the search function can be a bit slow with larger ticket volumes - Pricing could be more competitive for smaller teams **What problems is Raiseaticket solving and how is that benefiting you?** We resolved ticketing issue with our product. Our emplyoees face some techincal issue with the app (one of our product) and we ask them to raise a ticket with this platform. Easily we can make the SLA and solve the issues within the timeline. ### 3. Excellent tool for small businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Raiseaticket?** Ease of use. This system easily integrates to my google workflow using emails and gets the work done. Soft feel allows the less tech savy technicians to use this as well. **What do you dislike about Raiseaticket?** Can add features like auto-assignment (although we have a dept assignment feature, which is very similar). But because we love this product so much we can bypass that minor inconvenience . **What problems is Raiseaticket solving and how is that benefiting you?** Easy task assignment and quick dashboard makes work faster. ### 4. Robust platform with excellent tools for analysis and reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Melvin A. | Soporte Técnico en Sistemas , Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Raiseaticket?** The best thing about Raiseaticket is without a doubt its prices, which are per agent and are very accessible. Portal administration is very simple, as if you were managing an email. I also like being able to collect data through its reports section that is automatically updated upon receipt of a ticket. **What do you dislike about Raiseaticket?** Honestly it only bothers me that I have almost no template options for email, so I had to create them manually and add them to the portal. **Recommendations to others considering Raiseaticket:** If you are very concerned about your customers' issues, this platform is the right choice. It has strong analysis and reporting tools to help you clarify the flow of incidents you receive in your organization. I rate it as easy to use and affordable. I recommend it. **What problems is Raiseaticket solving and how is that benefiting you?** Beyond providing a technical assistance service for our users, the benefit of using Raiseaticket that has impacted the most in our organization, is its reporting tool, which has helped us to have a complete report of the tickets received in a month and to be able to improve response times or type of response. **Official Response from Kias Hanifa:** > Thanks for your comments. We will add the feature of email templates in the future releases. ### 5. Raiseaticket is a robust tool and also has excellent analysis functions **Rating:** 4.0/5.0 stars **Reviewed by:** Guillermo L. | Ingeniero de soporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Raiseaticket?** Raiseaticket is a solution developed on the centralization of customer services in a single portal, that is what I like the most. In this software I can create our own help portal for customers to enter and find compelling answers or to contact one of our customer support agents. I also like the amount of graphics that this program offers, in order to verify our productivity and help us strengthen our response times. **What do you dislike about Raiseaticket?** There are still several functionalities that we do not learn to use and there is not much documentation about it. I wish there was some more complete user manual or some training. **Recommendations to others considering Raiseaticket:** Raiseaticket is a great technical support platform. I recommend it with total guarantee that its features have full reliability. It will help you meet your requests on time and also allow you to carry out an analysis of your tickets to improve your quality of service. **What problems is Raiseaticket solving and how is that benefiting you?** Raiseaticket helps us generate tickets and handle incidents that may occur the network department. Our network must be kept operational 24 hours a day, so all requests for preventive, corrective maintenance or failures are communicated through this portal. **Official Response from Kias Hanifa:** > Thanks for your comments. We are frequently updating the faqs and related documentation. https://help.raiseaticket.com/faqs/ ## Raiseaticket Discussions - [What is Raiseaticket used for?](https://www.g2.com/discussions/what-is-raiseaticket-used-for) - 1 comment - [View Raiseaticket pricing details and edition comparison](https://www.g2.com/products/raiseaticket/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+21%3A29%3A04+-0500&secure%5Bsession_id%5D=80dfc264-5659-4bcf-8211-9a9c034d8e65&secure%5Btoken%5D=7517d5f04ef68329d5a2d6834ea37c519e9f8fd1a8d3eb17e483f482ba9c9500&format=llm_user) ## Raiseaticket Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Raiseaticket Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)