- Easy ticket categorization and priority setting - Good integration with our existing email system - Reporting features give us visibility into response times and common issues

I am an IT Instructor at a community college with decades of experience in the corporate world. Some year ago I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a features-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application.

Ease of use. This system easily integrates to my google workflow using emails and gets the work done. Soft feel allows the less tech savy technicians to use this as well.