--- title: Think Help Desk Reviews meta_title: 'Think Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Think Help Desk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7 scale: '5' date_modified: '2026-09-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Think Help Desk Reviews **Vendor:** Think Help Desk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About Think Help Desk Think Help Desk is an all in one Ticketing solution software developed for department workflow. ## Think Help Desk Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **effective case management** provided by Think Help Desk, enhancing organization and support team efficiency. (1 reviews) - Users value the **efficient contact management** in Think Help Desk, facilitating organized support and smooth inquiry handling. (1 reviews) - Users value the **ease of use** of Think Help Desk, enabling quick onboarding without the need for complex tutorials. (1 reviews) - Users love the **simplicity of use** in Think Help Desk, enabling a quick start without complex tutorials. (1 reviews) - Users appreciate the **simple use** of Think Help Desk, enjoying its straightforward and intuitive design from the start. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users find **limited customization** options in Think Help Desk, making it less flexible compared to other support platforms. (1 reviews) ## Think Help Desk Reviews ### 1. Think Help dek **Rating:** 4.0/5.0 stars **Reviewed by:** Amulya T. | Tos admin, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2024 **What do you like best about Think Help Desk?** Think Help Desk is an all in one Ticketing solution software developed for department workflow.As as It issue **What do you dislike about Think Help Desk?** as of now mothing seels to be provlematic **What problems is Think Help Desk solving and how is that benefiting you?** good for tracking all the tickets at one place ### 2. Makes it easy to create tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 04, 2024 **What do you like best about Think Help Desk?** I like how easy it is to use from the get go; no complicated tutorials or having to google instructions. **What do you dislike about Think Help Desk?** Nothing to note yet, but will keep updating this if needed. **What problems is Think Help Desk solving and how is that benefiting you?** Easily logging and addressing tickets ### 3. More reliable, much faster **Rating:** 4.0/5.0 stars **Reviewed by:** lingeswaran p. | Network Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 20, 2023 **What do you like best about Think Help Desk?** Cloud-based access, which provides seamless support for the company's requirements. **What do you dislike about Think Help Desk?** cloud-based application and solution provide an issue if the internet when unavailable **What problems is Think Help Desk solving and how is that benefiting you?** The ticket doesn't update when the computer returns from hibernate or sleep. ### 4. Think help desk is a best Cloud-based tech support tickets and data tracking. **Rating:** 5.0/5.0 stars **Reviewed by:** Diwakar k. | Web Designer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 16, 2021 **What do you like best about Think Help Desk?** Think help desk is the best Cloud-based tech support tickets and data tracking. And if we can talk about performances it's fantastic I haven't used this type of great platform in my life. Actually, my friend referred me to this platform and after using it I was surprised I liked this very much My all work can be done in a magical way. I recommend to all my friends us it **What do you dislike about Think Help Desk?** I have one problem with this help desk is version update and the people who know their name can easily take their tickets. **What problems is Think Help Desk solving and how is that benefiting you?** Problem is that the people who know their name can easily take their tickets. and the benefit is that its the best Cloud-based tech support tickets and data tracking and its very easy to handle ### 5. A fantastic user-friendly affordable help desk tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Veeral O. | Principal Solutions Architect, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 17, 2021 **What do you like best about Think Help Desk?** Customer support is great, it is very affordable suited for small businesses. One can customize it as per the needs. **What do you dislike about Think Help Desk?** Reports can be improved. Also there should be a mobile application for the users. **What problems is Think Help Desk solving and how is that benefiting you?** It is SAAS based so lots of benefits. The subscription cost is affordable. It helps for an organized way of dealing with helpdesk tickets for small organizations. ### 6. Think Help Desk is Useful? **Rating:** 5.0/5.0 stars **Reviewed by:** akhil s. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 20, 2021 **What do you like best about Think Help Desk?** Think help desk is far better according to others, it is very easy to use and reliable. Easy to create tickets, also easy to customize the records when I needed. Don't have any trouble submitting any data. **What do you dislike about Think Help Desk?** Not yet but love to add more features in the future!!!! **Recommendations to others considering Think Help Desk:** Cost-effective Easy to use Easy to customize **What problems is Think Help Desk solving and how is that benefiting you?** Records, maintaining the data with the help of this tool. Easy to use for staff and user-friendly. ### 7. Very interesting discovery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 25, 2021 **What do you like best about Think Help Desk?** Highly useful during these times. A very easy to use ticketing tool system. What I like the most about this application is that it offers training documentations and live webinars. **What do you dislike about Think Help Desk?** No issues at this time.Would continue to use. **What problems is Think Help Desk solving and how is that benefiting you?** Helped me with incident management, knowledge base solutions and escalations. ## Think Help Desk Discussions - [What is IBM spectrum connect?](https://www.g2.com/discussions/what-is-ibm-spectrum-connect) - [What term is used to refer to block storage that is virtualized by Spectrum virtualize for Cloud on Amazon Web Services AWS?](https://www.g2.com/discussions/what-term-is-used-to-refer-to-block-storage-that-is-virtualized-by-spectrum-virtualize-for-cloud-on-amazon-web-services-aws) - [WHAT IS HelpDesk App?](https://www.g2.com/discussions/what-is-helpdesk-app) - [What are the features of help desk software?](https://www.g2.com/discussions/think-help-desk-what-are-the-features-of-help-desk-software) - [View Think Help Desk pricing details and edition comparison](https://www.g2.com/products/think-help-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+22%3A41%3A23+-0500&secure%5Bsession_id%5D=9b289ee7-f3a1-44bf-9249-427de5ba3530&secure%5Btoken%5D=5efd80c1b41b431c39943fc53b6e0d531caa6697e9884f513f75ded98462104c&format=llm_user) ## Think Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Think Help Desk Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,454 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,703 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,661 reviews)