# Best Enterprise IT Management Software for Small Business *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Enterprise IT Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Enterprise IT Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Enterprise IT Management category. In addition to qualifying for inclusion in the Enterprise IT Management Software category, to qualify for inclusion in the Small Business Enterprise IT Management Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Enterprise IT Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,347 reviews) | Unified endpoint patching with single-pane visibility | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 2 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (398 reviews) | CMDB discovery with service-mapping and event correlation | "[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)" | | 3 | [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) | 4.5/5.0 (1,105 reviews) | Unified endpoint patching and cross-platform deployment | "[Helpful Endpoint Management Platform](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12976569)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,177 reviews) | Per-technician RMM with unlimited endpoint coverage | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 5 | [AWS Systems Manager](https://www.g2.com/products/aws-systems-manager/reviews) | 4.4/5.0 (23 reviews) | AWS-native EC2 fleet patching and compliance | "[Helps in managing hybrid system, easy automation of configure management, OS patches, and inventory.](https://www.g2.com/survey_responses/aws-systems-manager-review-6930107)" | | 6 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,893 reviews) | Cross-platform unattended remote IT support | "[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)" | | 7 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (215 reviews) | — | "[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)" | | 8 | [AWS Management Console](https://www.g2.com/products/aws-management-console/reviews) | 4.5/5.0 (46 reviews) | AWS-native cross-service provisioning and cost visibility | "[Centralized, Searchable Hub for Managing Virtually Every AWS Service](https://www.g2.com/survey_responses/aws-management-console-review-12934121)" | | 9 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,290 reviews) | No-code ITSM automation across incident-to-change lifecycle | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 10 | [Red Hat Smart Management](https://www.g2.com/products/red-hat-smart-management/reviews) | 4.9/5.0 (32 reviews) | RHEL-native patching, provisioning, and compliance | "[Red Hat Smart Management gets the Job done](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944)" | --- ## What Are the Most Common Questions About Enterprise IT Management Software? *AI-generated · Last updated: May 26, 2026* ### Top tools for managing enterprise-wide IT infrastructure? Based on G2 reviews, buyers evaluating enterprise IT management software often prioritize centralized visibility, automation, and faster incident response. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as strong for endpoint management, patching, remote support, and consolidating multiple tools into one workspace. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) stands out for discovery, CMDB, service mapping, and operational visibility across infrastructure. G2 reviewers mention [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) for unified endpoint management, software deployment, and remote troubleshooting at scale. Across reviews, the most valued outcomes are fewer manual tasks, better device visibility, and more consistent operations. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – used for centralized endpoint monitoring, patching, scripting, and remote support - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – suited for discovery, CMDB visibility, event management, and service mapping - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – fits teams needing patching, software deployment, inventory, and remote troubleshooting ### Which platform is best for IT asset lifecycle management? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12820079) is the strongest recent fit for IT asset lifecycle management in this category page’s review set. Verified users frequently mention centralized asset visibility, inventory tracking, patch management, and day-to-day management from a single console. Reviewers also describe faster troubleshooting, easier software deployment, and better control over distributed devices. G2 reviewers mention that buyers should still weigh tradeoffs such as reporting flexibility or areas where deeper customization may be needed. For organizations focused on keeping assets visible, updated, and easier to support throughout their lifecycle, the recurring review themes point to centralized management, automation, and reduced manual work as the main reasons it stands out. ### Best software for hybrid IT environment management? Based on G2 reviews, enterprise buyers looking for hybrid IT environment management tend to value unified visibility across endpoints, servers, cloud-connected systems, and remote locations. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) helps centralize monitoring, patching, endpoint management, and remote support from one platform. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) is useful for infrastructure visibility, event management, and mapping dependencies across environments. G2 reviewers mention [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) for centralized monitoring across network, server, and application layers. Across the reviews, the strongest signals are faster troubleshooting, fewer disconnected tools, and better visibility across complex environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – supports centralized endpoint management, patching, and remote monitoring - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) – helps with end-to-end visibility, event management, and infrastructure mapping - [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) – fits teams that need unified network, server, and application monitoring ### Top IT management platforms for automation and orchestration? Based on G2 reviews, automation and orchestration leaders in enterprise IT management software are typically the tools that reduce repetitive work while connecting monitoring, remediation, and workflow execution. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as effective for policy-based patching, scripting, alerts, and remote actions from one console. According to verified users, [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) is valued for building no-code and low-code workflows that connect security and IT tools with less manual effort. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) for workflow automation, event response, and operational processes tied to broader service management. Across reviews, buyers consistently point to time savings, standardized workflows, and faster response as the biggest benefits. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – good for automated patching, scripting, and remediation across endpoints - [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) – used to automate repetitive IT and security workflows across connected tools - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) – supports workflow automation tied to discovery, events, and service operations ### Top-rated IT management platforms for large-scale enterprises? Based on G2 reviews, large-scale enterprise buyers tend to favor platforms that combine broad visibility with automation and operational consistency. Recent feedback highlights [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) for managing many devices from a single location with patching, monitoring, and support workflows. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) is valued for CMDB trust, service mapping, discovery, and enterprise-wide governance. G2 reviewers mention [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) for consolidating RMM, PSA, patching, and remote access into one platform, especially where efficiency and reduced tool sprawl matter. The common themes are centralized control, proactive monitoring, and the ability to standardize operations across large, distributed environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) – supports centralized management of infrastructure, endpoints, and monitoring tasks - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – well suited for enterprise visibility, discovery, and service mapping - [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) – useful for organizations wanting one place for monitoring, ticketing, patching, and remote support ### Which is the best enterprise IT management platform for large organizations? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner pick here because it has the broadest recent review presence among products in this dataset. According to verified users, it helps large organizations centralize endpoint management, patching, remote support, automation, and monitoring in one place. G2 reviewers mention that teams benefit from faster troubleshooting, less tool sprawl, and better day-to-day visibility into distributed devices. Reviews also note some limitations in areas like reporting flexibility, permissions granularity, or certain advanced workflows, so fit still depends on priorities. Even so, the recurring themes across recent feedback make it the most consistently supported option in this review export for large-scale enterprise IT management needs. ### Best tools for ensuring IT compliance and security? Based on G2 reviews, buyers focused on compliance and security usually look for tools that automate patching, improve visibility, and support policy control. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) as helping teams automate patching, strengthen security posture, and reduce tool sprawl. According to verified users, [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) supports compliance through centralized patching, policy enforcement, software deployment, and endpoint visibility. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) for creating a trusted source of infrastructure data, which supports governance and operational control. Across the reviews, the clearest security and compliance benefits are reduced vulnerabilities, better asset visibility, and more consistent enforcement of updates and controls. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – helps automate patching and improve visibility across managed devices - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – supports policy control, endpoint compliance, and software deployment - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – helps maintain operational governance through discovery, CMDB, and service mapping ### Which enterprise IT management tool offers AI-driven monitoring? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner answer in this review set. Verified users mention AI-assisted patching, AI recommendations for patch management, and centralized monitoring that helps teams stay proactive. G2 reviewers also describe faster troubleshooting, better visibility, and less manual effort when managing endpoints from one platform. While several products in the category mention AI, the most consistent recent review volume belongs to NinjaOne, which makes it the safest grounded choice here. Buyers should still note that some reviewers want deeper reporting flexibility or more advanced customization, but the overall review pattern points to AI-supported monitoring and patch workflows as a meaningful strength. ### Best platforms for integrating IT management with service desks? Based on G2 reviews, enterprise buyers often favor platforms that connect monitoring, ticketing, and remediation without forcing teams to jump between systems. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) helps route alerts into ticketing workflows while keeping remote access and scripting close at hand. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) integrates operational visibility with CMDB, change management, and service tickets. G2 reviewers mention [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) for centralizing requests, assets, incidents, and workflows with useful automation. The clearest benefits across reviews are fewer disconnected tools, faster resolution paths, and better visibility into service issues and ownership. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – connects alerting, remote support, and remediation with ticketing workflows - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) – ties operational monitoring to service tickets, change management, and CMDB processes - [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) – centralizes service requests, incidents, assets, and workflow automation ### Which enterprise IT management software offers the best reporting? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner choice under the required selection rule because it has the highest recent review volume in this dataset. According to verified users, teams value its reporting alongside patch management, monitoring, and automation, especially when managing many endpoints from one console. G2 reviewers do note that reporting customization can feel limited or may require workarounds for more advanced needs, so “best” here reflects overall product momentum and recent reviewer presence rather than universal praise for reporting depth. Even with that caveat, recent feedback consistently ties NinjaOne to centralized visibility and operational reporting that helps IT teams track environments more efficiently. ## How Many Enterprise IT Management Software Products Does G2 Track? **Total Products under this Category:** 120 ### Category Stats (Jun 2026) - **Average Rating**: 4.39/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: OpsRamp (+0.46%) - Among all products in this category, OpsRamp recorded the largest rating increase compared to last month *Last updated: June 30, 2026* ## How Does G2 Rank Enterprise IT Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 18,800+ Authentic Reviews - 120+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise IT Management Software Is Best for Your Use Case? - **Best for Small Businesses:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best for Mid-Market:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best for Enterprise:** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - **Highest User Satisfaction:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### BackBox More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=648&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=57110&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%2Fsmall-business&secure%5Btoken%5D=b5e9b56b8231f56eb17932dbaa6b8a2864fb5995ab8287498ad5b788daa4a4c0&secure%5Burl%5D=https%3A%2F%2Fbackbox.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Enterprise IT Management Software Products in 2026? ### 1. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,347 **How Do G2 Users Rate NinjaOne?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.7/10 (Category avg: 7.6/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Automation (820 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (715 reviews) - Limited Features (396 reviews) - Improvement Needed (372 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NinjaOne, simplifying management of company assets with its all-in-one solution. - Users appreciate the **remote access capabilities** of NinjaOne, enjoying flexibility and control over their devices efficiently. - Users appreciate the **automation and alert features** of NinjaOne, greatly simplifying server management and enhancing productivity. - Users praise the **automation features** of NinjaOne, highlighting their simplicity and effectiveness in enhancing workflow. - Users highly value the **exceptional customer support** from NinjaOne, appreciating quick access to knowledgeable staff and effective solutions. **Cons:** - Users find the **missing features** in NinjaOne limit its usability, particularly concerning the mobile app and policy application. - Users find NinjaOne has **limited features** , especially in scripting and mobile app functionality, hindering usability. - Users find the **search function lacking** and desire quicker feature delivery and improved endpoint visibility. - Users find that NinjaOne's **search function and dashboard could use substantial improvement** for better usability and feature visibility. - Users face **feature issues** with NinjaOne, struggling with function settings and application installations, affecting usability. #### What Are Recent G2 Reviews of NinjaOne? **"[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)"** **Rating:** 4.0/5.0 stars *— Richard T.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-12791930) --- **"[Super Easy and Effective - Loved my Experience!](https://www.g2.com/survey_responses/ninjaone-review-9229992)"** **Rating:** 5.0/5.0 stars *— Kyle P.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-9229992) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 2. [AWS Management Console](https://www.g2.com/products/aws-management-console/reviews) The AWS Management Console is a web-based interface that provides centralized access to a vast array of Amazon Web Services (AWS). It enables users to manage and monitor their cloud resources efficiently, offering tools to configure, deploy, and oversee applications across AWS's global infrastructure. With its intuitive design, the console simplifies cloud management tasks, making it accessible for both beginners and experienced users. Key Features and Functionality: - Unified Dashboard: Access and manage over 200 AWS services from a single location, streamlining operations and reducing the need to switch between multiple platforms. - Customization: Tailor the Console Home with widgets such as Recently Visited, AWS Health, and Cost and Usage, allowing users to focus on the information most relevant to their needs. - Resource Management: Easily create, configure, and monitor AWS resources like EC2 instances, S3 buckets, and RDS databases, facilitating efficient resource allocation and oversight. - Billing and Cost Management: Monitor usage patterns and manage expenses with integrated billing tools, providing transparency and control over cloud expenditures. - Security and Compliance: Utilize AWS Identity and Access Management (IAM) to control user permissions and ensure secure access to resources, enhancing the overall security posture. - Mobile Access: Manage AWS resources on-the-go with the AWS Console Mobile Application, offering flexibility and continuous oversight of cloud operations. Primary Value and Solutions Provided: The AWS Management Console addresses the complexity of cloud resource management by offering a centralized, user-friendly platform. It empowers users to efficiently oversee their cloud infrastructure, optimize performance, and control costs. By integrating various AWS services into a cohesive interface, the console enhances productivity, accelerates deployment times, and ensures that users can effectively manage their cloud environments without the need for extensive technical expertise. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 **How Do G2 Users Rate AWS Management Console?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Service Management:** 8.5/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.3/10) - **Disaster Recovery:** 8.6/10 (Category avg: 7.6/10) **Who Is the Company Behind AWS Management Console?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Small-Business, 28% Enterprise #### What Are AWS Management Console's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Cloud Services (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) - Integrations (1 reviews) ### What Do G2 Reviewers Say About AWS Management Console? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of AWS services, enhancing efficiency and streamlining workflows across accounts and regions. - Users value the **unified web interface** of AWS Management Console, enhancing efficiency and collaboration across teams. - Users value the **customizable home** of AWS Management Console, enhancing accessibility and focus for team workflows. - Users find the **ease of use** in AWS Management Console exceptional, streamlining access and management across services. - Users value the **unified web interface** of AWS Management Console for seamless access to services and improved productivity. #### What Are Recent G2 Reviews of AWS Management Console? **"[Centralized, Searchable Hub for Managing Virtually Every AWS Service](https://www.g2.com/survey_responses/aws-management-console-review-12934121)"** **Rating:** 5.0/5.0 stars *— Atharva P.* [Read full review](https://www.g2.com/survey_responses/aws-management-console-review-12934121) --- **"[The core console/dashboard for AWS ecosystem](https://www.g2.com/survey_responses/aws-management-console-review-11618581)"** **Rating:** 5.0/5.0 stars *— Luca P.* [Read full review](https://www.g2.com/survey_responses/aws-management-console-review-11618581) --- #### What Are G2 Users Discussing About AWS Management Console? - [What is AWS Management Console used for?](https://www.g2.com/discussions/what-is-aws-management-console-used-for) - [How long will your session with the AWS Management Console remain active?](https://www.g2.com/discussions/how-long-will-your-session-with-the-aws-management-console-remain-active) - [Is ie 10.8 supported on AWS Management Console?](https://www.g2.com/discussions/is-ie-10-8-supported-on-aws-management-console) - [How do I use AWS Management Console?](https://www.g2.com/discussions/how-do-i-use-aws-management-console) - [What is the management console in AWS?](https://www.g2.com/discussions/what-is-the-management-console-in-aws) ### 3. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,177 **How Do G2 Users Rate Atera?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 8.2/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.1/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.4/10 (Category avg: 7.6/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera's **ease of use** invaluable, streamlining workstation management and enhancing productivity seamlessly. - Users value the **powerful automation tools** of Atera, streamlining tasks and enhancing efficiency across devices. - Users appreciate Atera's **all-in-one dashboard** , simplifying processes with its intuitive interface and robust features. - Users value the **efficiency** of Atera, as it streamlines device management and enhances workflow productivity significantly. - Users value the **unified dashboard** of Atera, as it streamlines remote access and monitoring tasks efficiently. **Cons:** - Users find that Atera has **missing features** like checklists and context in alerts, impacting usability. - Users find the **limited mobile app features** frustrating, and AI tools require costly add-ons, impacting affordability. - Users note the need for **improvement in interface design and functionality** due to disruptions and installation complexities. - Users note that **reports can be slow to load** and customization options are limited, impacting efficiency. - Users report **feature issues** with Atera, including limited billing increments and unreliable remote access functionality. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 4. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,893 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Service Management:** 9.7/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 9.1/10 (Category avg: 8.3/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (138 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of TeamViewer, enjoying its intuitive interface and seamless remote access. - Users enjoy the **easy remote access** with TeamViewer, simplifying connections and enhancing productivity effortlessly. - Users enjoy the **easy remote access** feature of TeamViewer, making connections and control effortless and efficient. - Users find **Easy Access** of TeamViewer highly convenient, making remote connections simple and effective. - Users value the **seamless remote access** of TeamViewer, enhancing productivity with easy connections across different devices. **Cons:** - Users experience **connection issues** with TeamViewer, especially when internet quality is poor, impacting performance significantly. - Users often face **connectivity issues** with TeamViewer, impacting performance significantly during bad or slow connections. - Users find TeamViewer **expensive** due to high subscription fees and limitations of the free version. - Users experience **slow performance** during weak internet connections, affecting loading times and overall usability of TeamViewer. - Users report **remote access issues** with TeamViewer, including connection failures and confusion from multiple control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"** **Rating:** 5.0/5.0 stars *— Danny B.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442) --- **"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"** **Rating:** 5.0/5.0 stars *— Ebini M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 5. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,290 **How Do G2 Users Rate Freshservice?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Service Management:** 8.9/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.7/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.5/10 (Category avg: 7.6/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (229 reviews) - Features (116 reviews) - Automation (101 reviews) - Ticketing System (101 reviews) - Ticket Management (92 reviews) **Cons:** - Missing Features (83 reviews) - Limited Features (56 reviews) - Limited Customization (47 reviews) - Learning Curve (45 reviews) - Ticketing Issues (44 reviews) ### What Do G2 Reviewers Say About Freshservice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Freshservice, finding it intuitive and helpful for ticket management. - Users appreciate the **user-friendly interface and extensive features** of Freshservice, making task management effortless and efficient. - Users appreciate the **automation capabilities** of Freshservice, enhancing efficiency and streamlining complex tasks easily. - Users appreciate the **ease of use** of Freshservice, streamlining ticket submissions and enhancing team efficiency effortlessly. - Users appreciate the **ease of use in ticket management** with Freshservice, enhancing team efficiency and communication. **Cons:** - Users find **missing features** in Freshservice, leading to high costs and delays in development for essential tools. - Users criticize the **limited features** of Freshservice, feeling constrained compared to alternatives like Zendesk and Jira. - Users express frustration over **limited customization** , finding it challenging to tailor the experience without adequate support or resources. - Users face a **steep learning curve** with Freshservice due to limited tutorials and complex customization options. - Users encounter **ticketing issues** in Freshservice, with missing features and limitations that hinder usability and efficiency. #### What Are Recent G2 Reviews of Freshservice? **"[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)"** **Rating:** 4.5/5.0 stars *— Brooks A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12723378) --- **"[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)"** **Rating:** 4.0/5.0 stars *— Davi A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12805161) --- #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### 6. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. **Average Rating:** 4.4/5.0 **Total Reviews:** 398 **How Do G2 Users Rate ServiceNow IT Operations Management?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 9.0/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.9/10 (Category avg: 7.6/10) **Who Is the Company Behind ServiceNow IT Operations Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 50% Enterprise, 19% Mid-Market #### What Are ServiceNow IT Operations Management's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Visibility (44 reviews) - Monitoring (39 reviews) - Automation (31 reviews) - Flexibility (20 reviews) **Cons:** - Learning Difficulty (29 reviews) - Complexity (27 reviews) - Setup Complexity (25 reviews) - Expensive (24 reviews) - Steep Learning Curve (24 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Operations Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of ServiceNow IT Operations Management, enhancing daily IT processes with ease and efficiency. - Users value the **visibility into infrastructure and applications** provided by ServiceNow ITOM, improving transparency and efficiency. - Users value the **enhanced visibility** provided by ServiceNow IT Operations Management, facilitating better infrastructure and application insights. - Users value the **smart automation** in ServiceNow ITOM, enhancing efficiency and providing real-time visibility into operations. - Users value the **exceptional flexibility** of ServiceNow ITOM, enhancing technician efficiency and ease of use across operations. **Cons:** - Users struggle with the **steep learning curve** of ServiceNow IT Operations Management, making effective utilization difficult. - Users find **setup complexity** challenging, requiring extensive knowledge of infrastructure and a steep learning curve. - Users find the **setup complexity** of ServiceNow IT Operations Management challenging, requiring careful planning and training for effective use. - Users highlight the **high costs** associated with ServiceNow IT Operations Management, which can burden mid-sized organizations significantly. - Users find the **steep learning curve** challenging, especially for beginners, complicating the setup and configuration process. #### What Are Recent G2 Reviews of ServiceNow IT Operations Management? **"[Excellent Service Discovery for Tracking and Managing Configuration Items](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306)"** **Rating:** 5.0/5.0 stars *— J Varun S.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306) --- **"[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)"** **Rating:** 4.5/5.0 stars *— Dinesh K.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183) --- #### What Are G2 Users Discussing About ServiceNow IT Operations Management? - [What is operations ServiceNow?](https://www.g2.com/discussions/what-is-operations-servicenow) - [WHAT IS IT operations management software?](https://www.g2.com/discussions/what-is-it-operations-management-software) - [What are the key IT services provided by ServiceNow?](https://www.g2.com/discussions/what-are-the-key-it-services-provided-by-servicenow) - [Which functions are included in IT Operations Management?](https://www.g2.com/discussions/which-functions-are-included-in-it-operations-management) ### 7. [Nerdio Manager](https://www.g2.com/products/nerdio-manager/reviews) Nerdio Manager is an Azure-native management platform designed to help IT teams deploy, manage, and optimize Microsoft cloud desktops and endpoints at scale. This solution operates entirely within a customer’s Azure tenant, adhering to Microsoft best practices, and enhances the native capabilities of Azure Virtual Desktop (AVD), Windows 365 Cloud PCs, Microsoft 365, and Microsoft Intune. With built-in automation, cost optimization, security controls, and migration tooling, Nerdio Manager addresses the complexities of managing cloud environments. As organizations increasingly adopt hybrid and remote work models, the responsibility of IT teams has expanded to ensure secure and high-performance access to corporate resources across both cloud and physical environments. While Microsoft technologies like AVD, Windows 365, and Intune provide essential building blocks for modern endpoint strategies, managing these platforms through native tools can lead to operational challenges. Nerdio Manager fills this gap by offering a unified management layer that simplifies administration and centralizes control across these services, thereby reducing the manual effort and cost challenges often encountered at scale. Key features of Nerdio Manager include intelligent automation and autoscaling capabilities, which help decrease infrastructure and operational costs while ensuring users have timely access to necessary resources. The platform offers centralized policy management and role-based controls, allowing IT teams to enforce consistent security and compliance standards across diverse environments. Additionally, built-in monitoring and insights provide near real-time visibility into endpoint performance, usage, and capacity, empowering IT teams to make informed decisions. Moreover, Nerdio Manager includes migration tools that facilitate the transition from legacy Virtual Desktop Infrastructure (VDI) platforms and on-premises environments to Microsoft cloud desktops with minimal disruption. This capability is particularly beneficial for organizations looking to modernize their digital workspace without incurring significant downtime or operational hiccups. In essence, Nerdio Manager serves as the operational control plane for Microsoft cloud desktops and endpoint management. It enables organizations to modernize their digital workspace environments while effectively managing costs, simplifying daily operations, and retaining full ownership and control over their infrastructure. By transforming powerful but fragmented tools into a cohesive and manageable platform, Nerdio Manager maximizes the value of Microsoft Cloud investments, making it a vital asset for IT teams navigating the complexities of modern endpoint management. **Average Rating:** 4.7/5.0 **Total Reviews:** 231 **How Do G2 Users Rate Nerdio Manager?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 7.0/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Nerdio Manager?** - **Seller:** [Nerdio](https://www.g2.com/sellers/nerdio) - **Company Website:** https://getnerdio.com - **Year Founded:** 2016 - **HQ Location:** Chicago, IL - **Twitter:** @GetNerdio (2,103 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2130120/ (429 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Small-Business, 28% Mid-Market #### What Are Nerdio Manager's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Automation (9 reviews) - Cost Efficiency (9 reviews) - Time-saving (9 reviews) - Automation Efficiency (8 reviews) **Cons:** - Learning Curve (4 reviews) - Missing Features (4 reviews) - Complex Setup (3 reviews) - Difficult Setup (3 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About Nerdio Manager? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Nerdio Manager, finding it intuitive and quick for workspace management. - Users value the **automation** in Nerdio Manager for enhancing cloud efficiency while significantly cutting costs and time. - Users value the **cost efficiency** of Nerdio Manager, as it drives savings and optimizes Azure Virtual Desktop management. - Users love the **time-saving features** of Nerdio Manager, enjoying simplicity and efficiency in managing AVD workloads. - Users benefit from **strong automation** in Nerdio Manager, simplifying processes and driving cost efficiency effortlessly. **Cons:** - Users note a **steep learning curve** with Nerdio Manager due to a crowded UI and insufficient onboarding guidance. - Users note a lack of **support for GCC 365 tenants** , limiting functionality for some environments. - Users find the **setup process quite complex** , especially with self-hosted Azure implementations and unclear guidance. - Users find the **difficult setup** of Nerdio Manager challenging due to unclear installation instructions and complex configurations. - Users find the **cost to be a significant drawback** , especially for smaller deployments of Nerdio Manager. #### What Are Recent G2 Reviews of Nerdio Manager? **"[Streamlines Azure Management, Saves Costs](https://www.g2.com/survey_responses/nerdio-manager-review-12727339)"** **Rating:** 4.0/5.0 stars *— Muaaz H.* [Read full review](https://www.g2.com/survey_responses/nerdio-manager-review-12727339) --- **"[Powerful centralized management of AVD for MSPs](https://www.g2.com/survey_responses/nerdio-manager-review-9726412)"** **Rating:** 5.0/5.0 stars *— Jason C.* [Read full review](https://www.g2.com/survey_responses/nerdio-manager-review-9726412) --- #### What Are G2 Users Discussing About Nerdio Manager? - [What is Nerdio Manager for MSP used for?](https://www.g2.com/discussions/nerdio-manager-for-msp-what-is-nerdio-manager-for-msp-used-for) - [What is Nerdio Manager for MSP used for?](https://www.g2.com/discussions/what-is-nerdio-manager-for-msp-used-for) ### 8. [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS patching and software deployment to asset intelligence and mobile device management, it unifies the core workflows IT teams rely on every day. On the security side, its next-generation antivirus (NGAV) uses behavioral detection, AI, and real-time analytics to detect and stop advanced threats, while built-in attack surface management, browser security, and data loss prevention keep sensitive data protected across office, remote, and frontline endpoints alike. Endpoint Central also prioritizes productivity through digital employee experience (DEX) monitoring, delivering real-time insights into device health, application performance, and endpoint telemetry so IT teams can resolve issues before they impact employees. Recognized as a leader by Gartner®, IDC, and Forrester, Endpoint Central is trusted by over 31, 000 enterprises worldwide and available in both on-premises and SaaS editions. This solution streamlines the complex landscape of endpoint management, empowering IT and security teams to manage more with less, delivering intelligent automation and AI-powered threat mitigation through one unified platform. Business benefits and ROI A commissioned Forrester Total Economic Impact™ study found that organizations deploying Endpoint Central achieved several significant business benefits, including: - 442% return on investment over three years, driven by tool consolidation, automation, and reduced operational overhead. - $4.5 million in total quantified economic benefits (present value), a net present value of $3.7 million, and a payback period of under six months. - 95% reduction in manual patching time, as well as cut licensing and insurance costs through improved security posture and compliance. - Significant reductions in compliance violations and security-related disruptions driven by Endpoint Central’s capability to convert endpoint stability and risk reduction into measurable business outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,105 **How Do G2 Users Rate ManageEngine Endpoint Central?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 8.2/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.2/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10) **Who Is the Company Behind ManageEngine Endpoint Central?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are ManageEngine Endpoint Central's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Patch Management (407 reviews) - Features (292 reviews) - Software Deployment (283 reviews) - Endpoint Management (247 reviews) **Cons:** - Missing Features (154 reviews) - Feature Issues (119 reviews) - Patching Issues (114 reviews) - Complexity (111 reviews) - Needs Improvement (103 reviews) ### What Do G2 Reviewers Say About ManageEngine Endpoint Central? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of ManageEngine Endpoint Central, simplifying complex tasks and integrating smoothly into workflows. - Users appreciate the **ease of patch management** in ManageEngine Endpoint Central, simplifying endpoint updates and enhancing security. - Users appreciate the **rich feature set** of ManageEngine Endpoint Central, facilitating effective endpoint and security management seamlessly. - Users value the **software deployment capabilities** of ManageEngine Endpoint Central for efficient management of endpoints and patches. - Users value the **extensive features** of ManageEngine Endpoint Central, enhancing endpoint management efficiency and security. **Cons:** - Users find the **reporting functionality lacking** and seek improvements in group settings and session expiration duration. - Users experience **feature issues** with Endpoint Central, particularly related to Active Directory integration and software installation prompts. - Users find the **inadequate patching details** frustrating, as it disrupts their workflow and fails to address updates effectively. - Users find the **initial complexity** of ManageEngine Endpoint Central overwhelming, making it hard to navigate its features. - Users find that **features require improvement** , particularly in software licensing, reporting, and overall ease of use. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central? **"[Helpful Endpoint Management Platform](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12976569)"** **Rating:** 5.0/5.0 stars *— Jack W.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12976569) --- **"[Impressive Features and Fast, Clear Support Resolutions](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12883367)"** **Rating:** 4.0/5.0 stars *— Srikanth C.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12883367) --- #### What Are G2 Users Discussing About ManageEngine Endpoint Central? - [What is Zoho ManageEngine Desktop Central?](https://www.g2.com/discussions/what-is-zoho-manageengine-desktop-central) - 3 comments - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-desktop-central-what-is-manageengine-software) - 1 comment, 1 upvote - [What is ManageEngine desktop?](https://www.g2.com/discussions/what-is-manageengine-desktop) - 1 comment - [What is ManageEngine Desktop Central used for?](https://www.g2.com/discussions/what-is-manageengine-desktop-central-used-for) - 1 comment ### 9. [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 538 **How Do G2 Users Rate N-able N-central?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10) **Who Is the Company Behind N-able N-central?** - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **Company Website:** https://www.n-able.com - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable (15,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,287 employees on LinkedIn®) - **Ownership:** NYSE: NABL **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 60% Small-Business, 33% Mid-Market #### What Are N-able N-central's Pros and Cons? **Pros:** - Ease of Use (188 reviews) - Automation (116 reviews) - Features (112 reviews) - Remote Access (89 reviews) - Monitoring (80 reviews) **Cons:** - Missing Features (81 reviews) - Feature Issues (65 reviews) - Needs Improvement (61 reviews) - Learning Curve (47 reviews) - Not User-Friendly (47 reviews) ### What Do G2 Reviewers Say About N-able N-central? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of N-able N-central, benefiting from seamless PC management within a single window. - Users value the **automation capabilities** of N-able N-central, enhancing control and efficiency in IT management. - Users value the **customizable scripting options** of N-able N-central, enhancing control and flexibility in IT management. - Users value the **solid remote access** capabilities of N-able N-central, enhancing efficiency in system management. - Users value the **effective monitoring tools** of N-able N-central, enabling proactive management without client disruption. **Cons:** - Users find the **missing features** like modern UI and chat functionality hinder effective use of N-able N-central. - Users face **feature issues** with N-able N-central, leading to inefficiencies and connection problems across multiple endpoints. - Users are frustrated with the **inability to edit colleague-created filters** , complicating workflow and efficiency in N-able N-central. - Users experience a **steep learning curve** due to scattered documentation and complexity in customization options with N-able N-central. - Users find N-able N-central's interface **not user-friendly** , often struggling with confusing menus and frustrating setup processes. #### What Are Recent G2 Reviews of N-able N-central? **"[Reliable Central Hub for Seamless Remote Management](https://www.g2.com/survey_responses/n-able-n-central-review-12787613)"** **Rating:** 5.0/5.0 stars *— Chris M.* [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12787613) --- **"[Very powerful, flexible platform with strong integrations and automation](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)"** **Rating:** 5.0/5.0 stars *— Patrick K.* [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12805749) --- #### What Are G2 Users Discussing About N-able N-central? - [How much does SolarWinds RMM cost?](https://www.g2.com/discussions/how-much-does-solarwinds-rmm-cost) - 1 comment - [What does SolarWinds MSP do?](https://www.g2.com/discussions/what-does-solarwinds-msp-do) - [What is MSP N Central?](https://www.g2.com/discussions/what-is-msp-n-central) - [What is N Central?](https://www.g2.com/discussions/what-is-n-central) ### 10. [Tines](https://www.g2.com/products/tines/reviews) Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library. **Average Rating:** 4.7/5.0 **Total Reviews:** 395 **How Do G2 Users Rate Tines?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.5/10) - **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10) **Who Is the Company Behind Tines?** - **Seller:** [Tines](https://www.g2.com/sellers/tines) - **Company Website:** https://www.tines.com/ - **Year Founded:** 2018 - **HQ Location:** Dublin, IE - **LinkedIn® Page:** https://www.linkedin.com/company/tines-io/ (568 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Security Engineer, Software Engineer - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 39% Mid-Market, 36% Enterprise #### What Are Tines's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Automation (57 reviews) - Customer Support (39 reviews) - Features (31 reviews) - Time-saving (26 reviews) **Cons:** - Learning Curve (15 reviews) - Missing Features (15 reviews) - Lack of Features (12 reviews) - Complexity (9 reviews) - Difficult Learning (9 reviews) ### What Do G2 Reviewers Say About Tines? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Tines, enabling automation without requiring technical expertise or coding skills. - Users find Tines enhances productivity with **user-friendly automation** tools, simplifying tasks without needing coding skills. - Users praise the **phenomenal customer support** of Tines, highlighting fast, helpful, and personalized assistance throughout their experience. - Users appreciate the **ease of use and rapid implementation** of Tines, making automation accessible and efficient. - Users praise Tines for its **time-saving automation** , allowing teams to focus on strategic activities and enhance efficiency. **Cons:** - Users face a **steep learning curve** with Tines, requiring advanced knowledge of APIs and automation concepts. - Users find Tines lacking in **advanced features** , missing a robust IDE and code review capabilities for effective development. - Users find a **lack of advanced features** in Tines, making complex workflow creation and script editing challenging. - Users find the **learning curve steep** in Tines, making advanced features challenging to use effectively. - Users find Tines has a **difficult learning curve** , requiring time and training for mastering complex automation workflows. #### What Are Recent G2 Reviews of Tines? **"[AI orchestration with Drag-and-Drop development tool](https://www.g2.com/survey_responses/tines-review-12620879)"** **Rating:** 4.5/5.0 stars *— Dinesh K.* [Read full review](https://www.g2.com/survey_responses/tines-review-12620879) --- **"[Streamlined Automation, Minimal Coding Required](https://www.g2.com/survey_responses/tines-review-12640960)"** **Rating:** 5.0/5.0 stars *— Shubham B.* [Read full review](https://www.g2.com/survey_responses/tines-review-12640960) --- #### What Are G2 Users Discussing About Tines? - [How do you use Tines?](https://www.g2.com/discussions/how-do-you-use-tines) - [Is tines a soar?](https://www.g2.com/discussions/is-tines-a-soar) - 1 comment - [What does Tines do?](https://www.g2.com/discussions/what-does-tines-do) - 1 comment - [What is Tines automation?](https://www.g2.com/discussions/what-is-tines-automation) - 2 comments ### 11. [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 369 **How Do G2 Users Rate Red Hat Ansible Automation Platform?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.3/10) - **Disaster Recovery:** 6.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Red Hat Ansible Automation Platform?** - **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat) - **Year Founded:** 1993 - **HQ Location:** Raleigh, NC - **Twitter:** @RedHat (300,769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3545/ (19,413 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** DevOps Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 48% Enterprise, 36% Mid-Market #### What Are Red Hat Ansible Automation Platform's Pros and Cons? **Pros:** - Automation (56 reviews) - Automation Efficiency (47 reviews) - Ease of Use (41 reviews) - Easy Integrations (37 reviews) - Task Automation (37 reviews) **Cons:** - Learning Curve (16 reviews) - Learning Difficulty (16 reviews) - Complexity (15 reviews) - Complex Setup (12 reviews) - Automation Issues (10 reviews) ### What Do G2 Reviewers Say About Red Hat Ansible Automation Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of automation** with Red Hat Ansible Automation Platform, enabling streamlined, human-free processes. - Users value the **automation efficiency** of Red Hat Ansible Automation Platform, streamlining repetitive tasks without human intervention. - Users appreciate the **ease of use** of Red Hat Ansible Automation Platform, enabling efficient multitasking and streamlined development. - Users value the **easy integrations** of Red Hat Ansible Automation Platform, streamlining their automation processes effectively. - Users value the **task automation** capabilities of Red Hat Ansible Automation Platform for streamlining processes without human intervention. **Cons:** - Users face a **steep learning curve** when transitioning to Ansible Automation Platform, making initial setup challenging. - Users find the **learning difficulty** of Red Hat Ansible Automation Platform challenging due to its complex and daunting environment. - Users find the **complexity of the environment** overwhelming, complicating management and scaling for enterprise needs. - Users find the **complex setup** difficult, especially with dependency management and scaling in enterprise environments. - Users encounter **automation issues** with Red Hat Ansible Automation Platform due to early version limitations and export difficulties. #### What Are Recent G2 Reviews of Red Hat Ansible Automation Platform? **"[Consistent, Scalable Automation That Boosts Stability and Efficiency](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846)"** **Rating:** 5.0/5.0 stars *— Prasanth K.* [Read full review](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846) --- **"[Efficient Automation with Some Learning Curves](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12646247)"** **Rating:** 4.0/5.0 stars *— Jairo R.* [Read full review](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12646247) --- #### What Are G2 Users Discussing About Red Hat Ansible Automation Platform? - [What is Red Hat Ansible Automation Platform used for?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform-used-for) - 1 comment - [Is Red Hat Ansible free?](https://www.g2.com/discussions/is-red-hat-ansible-free) - [What should I automate with Ansible?](https://www.g2.com/discussions/what-should-i-automate-with-ansible) - [What are the three main components in Red Hat Ansible automation platform?](https://www.g2.com/discussions/what-are-the-three-main-components-in-red-hat-ansible-automation-platform) - [What is Red Hat Ansible automation platform?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform) ### 12. [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. **Average Rating:** 4.2/5.0 **Total Reviews:** 63 **How Do G2 Users Rate ConnectWise RMM?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.0/10 (Category avg: 8.3/10) - **Disaster Recovery:** 6.7/10 (Category avg: 7.6/10) **Who Is the Company Behind ConnectWise RMM?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are ConnectWise RMM's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Remote Access (12 reviews) - Automation (9 reviews) - All-in-One Solution (8 reviews) - User Interface (8 reviews) **Cons:** - Missing Features (7 reviews) - Poor Customer Support (7 reviews) - Feature Issues (5 reviews) - Integration Issues (5 reviews) - Expensive (4 reviews) ### What Do G2 Reviewers Say About ConnectWise RMM? *AI-generated summary from verified user reviews* **Pros:** - Users find ConnectWise RMM to be **simple and effective** , enjoying its ease of use and flexibility in managing endpoints. - Users value the **easy remote access** of ConnectWise RMM, enabling efficient, location-independent support for clients. - Users value the **automation** features of ConnectWise RMM, enhancing efficiency and providing seamless device management. - Users value the **all-in-one solution** of ConnectWise RMM for its simplicity and effective client management capabilities. - Users appreciate the **user-friendly interface** of ConnectWise RMM, enabling easy navigation and quick access to essential information. **Cons:** - Users are frustrated by the **missing features** in ConnectWise RMM, impacting usability and functionality significantly. - Users frequently encounter **poor customer support** with ConnectWise RMM, leading to frustrating delays and unhelpful responses. - Users experience **feature issues** with ConnectWise RMM, citing inflexibility and a lack of modern updates in tools. - Users express concern over **integration issues** , facing limitations and connectivity problems with ConnectWise RMM. - Users find the **pricing to be a bit costly** and wish for more affordable backup options within the RMM. #### What Are Recent G2 Reviews of ConnectWise RMM? **"[Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool.](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)"** **Rating:** 5.0/5.0 stars *— Parag R.* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634) --- **"[Access and maintain your endpoints from a web browser](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101) --- #### What Are G2 Users Discussing About ConnectWise RMM? - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [What is Continuum command?](https://www.g2.com/discussions/what-is-continuum-command) - [What is Continuum RMM?](https://www.g2.com/discussions/what-is-continuum-rmm) ### 13. [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) OpManager Nexus is a full-stack observability platform that helps IT teams monitor and manage their entire infrastructure, including networks, servers, applications, databases, and websites, from a single console. Designed for mid-size to large organizations managing hybrid and on-premises environments, OpManager Nexus provides deep visibility across every layer of the IT stack. IT teams gain a consolidated view of their infrastructure, eliminating the need for multiple disconnected monitoring tools and reducing the operational overhead that comes with managing them. This unified approach enables faster decision-making and helps organizations maintain service reliability across complex, distributed environments where downtime can have a direct impact on business continuity. OpManager Nexus includes AIOps capabilities that go beyond traditional monitoring. Agentic AI and generative AI integrations automate routine diagnostics and accelerate issue resolution, while smart event correlation identifies relationships between alerts across the stack. Together, these capabilities help IT teams detect issues early, cut through alert noise, and resolve problems before they impact end users or broader business operations. For IT teams dealing with high volumes of events across large environments, this level of automation significantly reduces the time spent on manual troubleshooting. On the deployment front, OpManager Nexus supports both on-premises installation and cloud access (powered by Site24x7) through ManageEngine's private datacenters. Organizations can choose the model that aligns with their infrastructure strategy, security policies, and compliance requirements, without compromising on monitoring depth or platform capability. As part of the ManageEngine ecosystem, OpManager Nexus integrates natively with ITSM, analytics, and security tools, giving IT teams the full operational context needed to manage infrastructure performance and respond to incidents end to end. **Average Rating:** 4.5/5.0 **Total Reviews:** 215 **How Do G2 Users Rate OpManager Nexus?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind OpManager Nexus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 56% Mid-Market, 31% Enterprise #### What Are OpManager Nexus's Pros and Cons? **Pros:** - Monitoring (44 reviews) - Ease of Use (33 reviews) - Real-time Monitoring (28 reviews) - Comprehensive Monitoring (25 reviews) - Alert Notifications (24 reviews) **Cons:** - Complexity (13 reviews) - Complex Configuration (11 reviews) - Complex Setup (11 reviews) - Missing Features (10 reviews) - Difficult Configuration (9 reviews) ### What Do G2 Reviewers Say About OpManager Nexus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective monitoring** capabilities of OpManager Nexus for optimizing WAN bandwidth between offices. - Users value the **ease of use** of OpManager Nexus, making monitoring and management straightforward and efficient. - Users value the **real-time monitoring** capabilities of OpManager Nexus for quick issue resolution and system performance upkeep. - Users value the **comprehensive monitoring** of OpManager Nexus, enabling efficient oversight of servers and network devices. - Users value the **user-friendly interface** of OpManager Nexus, enhancing their ability to monitor assets effectively. **Cons:** - Users find the **setup complexity** of OpManager Nexus challenging, complicating initial use and alert management. - Users find the **complex configuration** of OpManager challenging, especially during initial setup and feature management. - Users find the **complex setup** of OpManager Nexus challenging, especially for large networks and initial onboarding. - Users note the **missing features** in OpManager Nexus, leading to potential limitations without higher editions and add-ons. - Users find the **difficult configuration** of OpManager Nexus challenging, impacting initial setup and alert management. #### What Are Recent G2 Reviews of OpManager Nexus? **"[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)"** **Rating:** 4.5/5.0 stars *— Srikanth C.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545) --- **"[Competitive Pricing, Clear Dashboards, and Reliable Multi-Vendor Performance Monitoring](https://www.g2.com/survey_responses/opmanager-nexus-review-12863473)"** **Rating:** 4.5/5.0 stars *— Ankit P.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-12863473) --- #### What Are G2 Users Discussing About OpManager Nexus? - [What is ManageEngine OpManager used for?](https://www.g2.com/discussions/what-is-manageengine-opmanager-used-for) - [How do I upgrade ManageEngine OpManager?](https://www.g2.com/discussions/how-do-i-upgrade-manageengine-opmanager) - 1 comment, 3 upvotes - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-opmanager-what-is-manageengine-software) - 1 comment - [How do you use OpManager tools?](https://www.g2.com/discussions/how-do-you-use-opmanager-tools) - 1 comment - [What is the use of OpManager?](https://www.g2.com/discussions/what-is-the-use-of-opmanager) ### 14. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. **Average Rating:** 4.0/5.0 **Total Reviews:** 313 **How Do G2 Users Rate Kaseya VSA?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 7.8/10 (Category avg: 8.3/10) - **Disaster Recovery:** 6.6/10 (Category avg: 7.6/10) **Who Is the Company Behind Kaseya VSA?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Kaseya VSA's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Automation (6 reviews) - Features (6 reviews) - User Interface (6 reviews) - Intuitive (4 reviews) **Cons:** - Missing Features (4 reviews) - Connection Issues (3 reviews) - Connectivity Issues (3 reviews) - Remote Access Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Kaseya VSA? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Kaseya VSA, appreciating its logical layout and all-in-one management capabilities. - Users love the **seamless automation** capabilities of Kaseya VSA, enhancing efficiency and simplifying daily tasks. - Users appreciate the **seamless integration of tools** in Kaseya VSA, enhancing efficiency and simplifying management from one platform. - Users value the **intuitive user interface** of Kaseya VSA, which simplifies management and enhances efficiency. - Users appreciate the **intuitive interface** of Kaseya VSA, finding it easy to navigate and dependable. **Cons:** - Users find **missing features** in Kaseya VSA, like file transfer methods and integration of O365 management essential for completeness. - Users experience **connection issues** with Kaseya VSA, facing delays and crashes that hinder efficient workflows. - Users experience **connectivity issues** with Kaseya VSA, finding the process cumbersome and inconsistent at times. - Users face **remote access issues** , finding the connection process cumbersome and experiencing occasional crashes on Mac. - Users report **slow performance** with Kaseya VSA, experiencing delays in support and sluggish system responsiveness. #### What Are Recent G2 Reviews of Kaseya VSA? **"[Very reliable, Best set of vetted features in the industry.](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)"** **Rating:** 5.0/5.0 stars *— Justin B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719) --- **"[Powerful Remote Management with a Steep Learning Curve](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)"** **Rating:** 4.5/5.0 stars *— Harsh B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180) --- #### What Are G2 Users Discussing About Kaseya VSA? - [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote - [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote - [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote - [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote - [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote ### 15. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/ **Average Rating:** 4.5/5.0 **Total Reviews:** 242 **How Do G2 Users Rate Hexnode UEM?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Hexnode UEM?** - **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc) - **Company Website:** https://www.mitsogo.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @thehexnode (17,615 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (497 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Analyst, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Mid-Market, 35% Small-Business #### What Are Hexnode UEM's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Features (21 reviews) - Device Management (16 reviews) - Customer Support (15 reviews) - Policy Management (9 reviews) **Cons:** - Lacking Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - Missing Features (7 reviews) - Device Management (6 reviews) ### What Do G2 Reviewers Say About Hexnode UEM? *AI-generated summary from verified user reviews* **Pros:** - Users find Hexnode UEM to be **very easy to use** , with excellent support for resolving any issues promptly. - Users appreciate the **flexible policy management** of Hexnode UEM, enhancing ease of use across diverse platforms. - Users value the **integrated device management** of Hexnode, streamlining compliance and enhancing overall functionality. - Users highlight the **excellent customer support** of Hexnode UEM, appreciating 24/7 assistance and thorough documentation. - Users love the **flexibility of policies** in Hexnode UEM, simplifying device management across the board. **Cons:** - Users feel that Hexnode UEM has **lacking features** , particularly in reporting, automation, and Windows environment management. - Users find the pricing **quite expensive** , particularly for smaller teams needing flexible plans and features. - Users express frustration over the **limited features** of Hexnode UEM, particularly for user management and Windows environments. - Users face **missing features** in Hexnode UEM, including user management and functionality in Kiosk mode for Windows. - Users are frustrated with the **MFA process for bulk device removal** , causing inefficiency and inbox clutter during administration tasks. #### What Are Recent G2 Reviews of Hexnode UEM? **"[Easy, Discreet Device Management with Great Value for Charities](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)"** **Rating:** 5.0/5.0 stars *— James F.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023) --- **"[Clean, Intuitive Device Management That Just Works](https://www.g2.com/survey_responses/hexnode-uem-review-12917877)"** **Rating:** 5.0/5.0 stars *— Armand S.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12917877) --- #### What Are G2 Users Discussing About Hexnode UEM? - [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment - [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution) - [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do) - [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment - [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm) ### 16. [Amazon EC2 Systems Manager](https://www.g2.com/products/amazon-ec2-systems-manager/reviews) Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. **Average Rating:** 4.4/5.0 **Total Reviews:** 108 **How Do G2 Users Rate Amazon EC2 Systems Manager?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.4/10 (Category avg: 8.3/10) - **Disaster Recovery:** 8.1/10 (Category avg: 7.6/10) **Who Is the Company Behind Amazon EC2 Systems Manager?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Enterprise, 30% Mid-Market #### What Are Recent G2 Reviews of Amazon EC2 Systems Manager? **"[The best place to monitor all the EC2 instances : EC2 Systems Manager](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-8942363)"** **Rating:** 4.5/5.0 stars *— Deep N.* [Read full review](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-8942363) --- **"[Centralized EC2 Management with Secure, SSH-Free Access via Session Manager](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-12934205)"** **Rating:** 5.0/5.0 stars *— Atharva P.* [Read full review](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-12934205) --- #### What Are G2 Users Discussing About Amazon EC2 Systems Manager? - [What is Amazon EC2 Systems Manager used for?](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) - 1 comment, 1 upvote - [How do I use AWS system manager?](https://www.g2.com/discussions/how-do-i-use-aws-system-manager) - [What are the features of the Amazon ec2 service?](https://www.g2.com/discussions/what-are-the-features-of-the-amazon-ec2-service) - [What is ec2 systems manager?](https://www.g2.com/discussions/what-is-ec2-systems-manager) - [What does AWS systems manager do?](https://www.g2.com/discussions/what-does-aws-systems-manager-do) ### 17. [Azure Secure and Well-Managed Cloud](https://www.g2.com/products/azure-secure-and-well-managed-cloud/reviews) Gain visibility and control across your hybrid cloud with simplified operations management and security **Average Rating:** 3.9/5.0 **Total Reviews:** 96 **How Do G2 Users Rate Azure Secure and Well-Managed Cloud?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.6/10 (Category avg: 7.6/10) **Who Is the Company Behind Azure Secure and Well-Managed Cloud?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 54% Enterprise, 24% Small-Business #### What Are Recent G2 Reviews of Azure Secure and Well-Managed Cloud? **"[Managing our cloud resources as well as on premise resources through single cloud platform](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135)"** **Rating:** 4.0/5.0 stars *— Verified User in Food & Beverages* [Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135) --- **"[Your one view for both on-premise and cloud Infrastructure monitoring](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957)"** **Rating:** 4.5/5.0 stars *— Temitope P.* [Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957) --- #### What Are G2 Users Discussing About Azure Secure and Well-Managed Cloud? - [What are the benefits and challenges of using Azure Secure and Well-Managed Cloud for your cloud infrastructure?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-azure-secure-and-well-managed-cloud-for-your-cloud-infrastructure) - [What is Microsoft Operations Management Suite used for?](https://www.g2.com/discussions/what-is-microsoft-operations-management-suite-used-for) ### 18. [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. **Average Rating:** 4.6/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Xurrent ITSM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 9.3/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.8/10 (Category avg: 8.3/10) - **Disaster Recovery:** 8.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Xurrent ITSM?** - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** https://www.xurrent.com/ - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (174 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 51% Enterprise, 30% Mid-Market #### What Are Xurrent ITSM's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Service Management (5 reviews) - Collaboration (3 reviews) - Features (3 reviews) - Intuitive (3 reviews) **Cons:** - Limited Features (3 reviews) - Missing Features (3 reviews) - Outdated Interface (3 reviews) - Learning Curve (2 reviews) - Bugs (1 reviews) ### What Do G2 Reviewers Say About Xurrent ITSM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** with Xurrent ITSM, benefiting from its intuitive interface and seamless module switching. - Users praise Xurrent ITSM for its **effective service delivery and integration** , enhancing operational efficiency and user experience. - Users value the **excellent collaboration features** of Xurrent, enhancing efficiency and support across departments seamlessly. - Users commend the **intuitive interface and seamless integration** of Xurrent ITSM, enhancing efficiency in managing incidents and requests. - Users value the **intuitive user interface** of Xurrent ITSM, enhancing their experience and simplifying incident management. **Cons:** - Users find the **limited features** of Xurrent ITSM constrain functionality and affect overall user experience. - Users find Xurrent ITSM has **missing features** , particularly in reporting and workflow visualization capabilities. - Users find the **outdated interface** of Xurrent ITSM lacking, though improvements are expected soon. - Users find the **learning curve steep** due to time needed for proper setup and adaptation to updates. - Users are frustrated with the **recent bugs** in Xurrent ITSM that hinder their experience and adaptation to updates. #### What Are Recent G2 Reviews of Xurrent ITSM? **"[Diamond in a rough](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)"** **Rating:** 5.0/5.0 stars *— George E.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901) --- **"[Practical intuitive ITSM with continuous improvements](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)"** **Rating:** 5.0/5.0 stars *— Nils L.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894) --- #### What Are G2 Users Discussing About Xurrent ITSM? - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) ### 19. [BackBox](https://www.g2.com/products/backbox/reviews) More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 180 **How Do G2 Users Rate BackBox?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Service Management:** 9.2/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.3/10) - **Disaster Recovery:** 9.1/10 (Category avg: 7.6/10) **Who Is the Company Behind BackBox?** - **Seller:** [BackBox](https://www.g2.com/sellers/backbox) - **Company Website:** https://www.backbox.com - **Year Founded:** 2009 - **HQ Location:** Global, OO - **Twitter:** @Back_Box (292 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/backbox/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Network Administrator - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 41% Enterprise, 31% Small-Business #### What Are BackBox's Pros and Cons? **Pros:** - Automation (38 reviews) - Ease of Use (36 reviews) - Backup (34 reviews) - Time-saving (24 reviews) - Features (23 reviews) **Cons:** - Complex Setup (17 reviews) - Learning Curve (15 reviews) - Complexity (14 reviews) - Lack of Features (14 reviews) - Slow Performance (13 reviews) ### What Do G2 Reviewers Say About BackBox? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of BackBox, enhancing workflow efficiency and minimizing human error in network management. - Users find BackBox exceptionally **easy to use** , enhancing their workflow with simple setup and effective automation features. - Users value the **robust backup and recovery features** of BackBox, enhancing operational efficiency and ensuring network reliability. - Users value the **time-saving automation** of BackBox, enhancing workflow by reducing manual effort and improving efficiency. - Users value the **ready-to-use setup** of BackBox, enjoying immediate access to essential tools and efficient assessments. **Cons:** - Users find the **complex setup** of BackBox challenging, especially for those without prior experience or smaller teams. - Users experience a **steep learning curve** with BackBox, making initial configuration and advanced automation challenging. - Users find the **complexity** of BackBox's interface and features overwhelming, requiring significant time and learning to navigate. - Users note a **lack of features** such as streamlined scheduling and more automation templates in BackBox. - Users experience **slow performance** during mass task execution and script deployments, affecting overall efficiency. #### What Are Recent G2 Reviews of BackBox? **"[Streamlined Configuration Management, Empowers Team with Confidence](https://www.g2.com/survey_responses/backbox-review-13039953)"** **Rating:** 4.0/5.0 stars *— Hugo C.* [Read full review](https://www.g2.com/survey_responses/backbox-review-13039953) --- **"[The interface looks old but the automation works perfectly](https://www.g2.com/survey_responses/backbox-review-13047732)"** **Rating:** 4.0/5.0 stars *— Camila M.* [Read full review](https://www.g2.com/survey_responses/backbox-review-13047732) --- #### What Are G2 Users Discussing About BackBox? - [What is BackBox used for?](https://www.g2.com/discussions/what-is-backbox-used-for) ### 20. [IBM Apptio](https://www.g2.com/products/ibm-apptio/reviews) IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foundational ITFM capabilities or advancing a mature practice, IBM Apptio meets you where you are and scales with you as your needs evolve. Built for speed and ease of use, IBM Apptio enables teams to replace manual spreadsheets and quickly gain defensible visibility of financial and operational data, through streamlined, automated workflows. Organizations can achieve actionable insights in as little as 30 days – enabling clearer cost visibility, faster planning cycles, and more confident decision-making. With over 18 years of market leadership, over 1,800 deployments, and more than $650 billion in technology spend managed, IBM Apptio delivers proven expertise and assurance for organizations navigating rising costs, increased scrutiny, and business accountability. At its core, IBM Apptio helps organizations: • Modernize ITFM practices with AI and automation Bring modern efficiency to IT planning and cost management while increasing spend transparency across the organization. Reduce spreadsheet and manual process dependence while gaining a connected view into technology spend by leveraging AI to automate data ingestion, surface anomalies, accelerate analysis, and free teams to focus on strategic decisions. • Get fast, accurate insights into IT spend Quickly transform your key enterprise data into actionable insights by automatically allocating IT spend data. Get insights fast and build a foundation for IT financial management that grows with you. From applications, services, infrastructure, products, and business units – organizations can quickly understand cost drivers, usage patterns, and value delivered across on-premises, hybrid, and cloud environments. • Optimize costs and maximize business value Find cost savings opportunities, streamline investments, and get more from your IT spend, improving alignment through enhanced transparency, business unit accountability, and data-driven decision-making. Together, IBM Apptio empowers IT, Finance, and business leaders to manage complexity, govern emerging technology trends like AI and Hybrid IT, and turn IT spend into a strategic advantage. Overview of IBM Apptio Solutions: • IBM Apptio Costing – Achieve defensible cost transparency and unit economics to understand total cost of ownership (TCO) with allocations based on the TBM Council-backed Apptio TBM Unified Model (ATUM) framework. • IBM Apptio Planning – Streamline budgeting and forecasting with continuous, collaborative planning. • IBM Apptio Billing – Enable accurate showback and chargeback to drive accountability and informed consumption. • IBM Apptio Benchmarking – Compare performance against peers to validate strategy and identify improvement opportunities. • IBM Apptio TCO Solutions – Purpose-built TCO solutions for today’s top-of-mind investment categories such as Hybrid IT, Public Cloud, AI, and Mainframe, delivering out-of-the-box visibility into the cost drivers, usage, and business **Average Rating:** 4.3/5.0 **Total Reviews:** 193 **How Do G2 Users Rate IBM Apptio?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 8.1/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.5/10 (Category avg: 7.6/10) **Who Is the Company Behind IBM Apptio?** - **Seller:** [Apptio, an IBM Company](https://www.g2.com/sellers/apptio-an-ibm-company) - **Company Website:** https://www.apptio.com/ - **Year Founded:** 1996 - **HQ Location:** Bellevue, WA - **Twitter:** @Apptio (9,662 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/apptio/ (1,280 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 51% Enterprise, 14% Mid-Market #### What Are IBM Apptio's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Useful (44 reviews) - Reporting (28 reviews) - Cost Efficiency (24 reviews) - Customization (21 reviews) **Cons:** - Slow Performance (15 reviews) - Missing Features (13 reviews) - Learning Curve (12 reviews) - Complexity (11 reviews) - Complex Setup (11 reviews) ### What Do G2 Reviewers Say About IBM Apptio? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of IBM Apptio, making data management and cost tracking effortless and efficient. - Users appreciate the **standardization and dashboard views** of IBM Apptio, facilitating efficient financial management and analysis. - Users highlight the **robust reporting capabilities** of IBM Apptio, enhancing cloud cost management through tailored insights. - Users value the **cost efficiency** of IBM Apptio, gaining transparency for informed decision-making and optimized expenses. - Users value the **customization options** in IBM Apptio, facilitating tailored reports and insights for effective budget management. **Cons:** - Users experience **slow performance** with IBM Apptio, which hampers data processing and overall user efficiency. - Users are frustrated with the **missing features** in IBM Apptio, especially regarding forecasting capabilities and AI enhancements. - Users note a **steep learning curve** with IBM Apptio, especially due to inadequate support and complex setup processes. - Users find the **complexity** of IBM Apptio's configuration challenging, requiring external assistance for effective management. - Users face a **complex setup** process with IBM Apptio, making it challenging for new users to get started. #### What Are Recent G2 Reviews of IBM Apptio? **"[ApptioOne is a Must Have for Budgeting and Forecasting](https://www.g2.com/survey_responses/ibm-apptio-review-8216659)"** **Rating:** 5.0/5.0 stars *— Dave L.* [Read full review](https://www.g2.com/survey_responses/ibm-apptio-review-8216659) --- **"[IBM Apptio: A Single Source of Truth for Enterprise Technology Spend](https://www.g2.com/survey_responses/ibm-apptio-review-13020369)"** **Rating:** 4.0/5.0 stars *— Darsh A.* [Read full review](https://www.g2.com/survey_responses/ibm-apptio-review-13020369) --- #### What Are G2 Users Discussing About IBM Apptio? - [What is ApptioOne used for?](https://www.g2.com/discussions/what-is-apptioone-used-for) - 1 comment - [What is apptio one?](https://www.g2.com/discussions/apptioone-what-is-apptio-one) - [What is apptio one?](https://www.g2.com/discussions/what-is-apptio-one) - [What is cloudability used for?](https://www.g2.com/discussions/what-is-cloudability-used-for) - [What are the three main capabilities of cloudability to optimize cloud spend?](https://www.g2.com/discussions/what-are-the-three-main-capabilities-of-cloudability-to-optimize-cloud-spend) - 1 comment ### 21. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 816 **How Do G2 Users Rate SolarWinds Observability?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 9.4/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.3/10) - **Disaster Recovery:** 7.1/10 (Category avg: 7.6/10) **Who Is the Company Behind SolarWinds Observability?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 36% Mid-Market #### What Are SolarWinds Observability's Pros and Cons? **Pros:** - User Interface (41 reviews) - Alerting System (22 reviews) - Ease of Use (21 reviews) - Monitoring (21 reviews) - Visibility (21 reviews) **Cons:** - Learning Curve (13 reviews) - Poor Customer Support (12 reviews) - Usability Issues (11 reviews) - Expensive (10 reviews) - Licensing Issues (9 reviews) ### What Do G2 Reviewers Say About SolarWinds Observability? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive user interface** of SolarWinds Observability, enhancing monitoring and operational efficiency significantly. - Users highlight the **ease of use** of SolarWinds Observability, appreciating its intuitive interface and straightforward installation. - Users value the **unified monitoring capabilities** of SolarWinds Observability, enhancing troubleshooting and proactive management significantly. - Users value the **easy monitoring** capabilities of SolarWinds, enhancing proactive insights and network management efficiency. - Users value the **unified visibility across infrastructure** that simplifies monitoring and accelerates troubleshooting effectively. **Cons:** - Users find the **learning curve steep** , making initial setup and integration challenging for effective usage. - Users feel the pricing is **expensive** for small companies, even though the features are easy to use. - Users find SolarWinds Observability to be **not user-friendly** , citing overwhelming setup processes and a complicated interface. - Users face **integration issues** with SolarWinds Observability, particularly with third-party tools and compatibility challenges. - Users find the **complex setup** of SolarWinds Observability challenging, requiring significant technical expertise and time investment. #### What Are Recent G2 Reviews of SolarWinds Observability? **"[Powerful, Scalable Monitoring with Strong Integrations and AI-Driven Insights](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607)"** **Rating:** 5.0/5.0 stars *— Marc R.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607) --- **"[Powerful Database Observability](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)"** **Rating:** 4.5/5.0 stars *— Naveen T.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) --- #### What Are G2 Users Discussing About SolarWinds Observability? - [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments - [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment - [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for) - [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for) - [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for) ### 22. [EV Reach](https://www.g2.com/products/ev-reach/reviews) Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management **Average Rating:** 4.5/5.0 **Total Reviews:** 428 **How Do G2 Users Rate EV Reach?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 7.7/10 (Category avg: 8.3/10) - **Disaster Recovery:** 6.6/10 (Category avg: 7.6/10) **Who Is the Company Behind EV Reach?** - **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista) - **Year Founded:** 1988 - **HQ Location:** Noisy-le-Grand - **Twitter:** @EasyVista (1,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (362 employees on LinkedIn®) - **Ownership:** EPA: ALEZV **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Mid-Market, 31% Enterprise #### What Are EV Reach's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Remote Control (23 reviews) - Remote Support (21 reviews) - Remote Access (19 reviews) - Useful (14 reviews) **Cons:** - Remote Access Issues (14 reviews) - Missing Features (8 reviews) - Connection Issues (7 reviews) - Slow Performance (7 reviews) - Feature Limitations (6 reviews) ### What Do G2 Reviewers Say About EV Reach? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of EV Reach, appreciating its efficient automation and user-friendly interface. - Users love the **remote access feature** of EV Reach, enabling efficient troubleshooting and support without user disruption. - Users enjoy the **ease of remote support** with EV Reach, allowing quick resolutions without interrupting workflows. - Users highlight the **seamless remote access** of EV Reach, enabling efficient troubleshooting and improved response times. - Users find EV Reach to be a **comprehensive, user-friendly solution** that enhances remote support and management efficiency. **Cons:** - Users frequently face **remote access issues** with EV Reach, citing difficulties in setup and reliable connectivity. - Users find the lack of **missing features** like patch management and pre-built packages limits EV Reach's effectiveness. - Users face frequent **connection issues** with EV Reach, making machine detection and remote access challenging. - Users experience **slow performance** with EV Reach, especially during peak times, affecting their ability to complete tasks efficiently. - Users note **feature limitations** in EV Reach, including complex setup and constrained customization options for their specific needs. #### What Are Recent G2 Reviews of EV Reach? **"[Amazing Remote Tool](https://www.g2.com/survey_responses/ev-reach-review-8400091)"** **Rating:** 5.0/5.0 stars *— Camilo C.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091) --- **"[EV Reach is a tool in our IT EUS toolkit](https://www.g2.com/survey_responses/ev-reach-review-9896365)"** **Rating:** 5.0/5.0 stars *— SANJEET K.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365) --- ### 23. [Genuity](https://www.g2.com/products/genuity/reviews) Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community. **Average Rating:** 4.7/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Genuity?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Service Management:** 7.9/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 7.0/10 (Category avg: 8.3/10) - **Disaster Recovery:** 0.0/10 (Category avg: 7.6/10) **Who Is the Company Behind Genuity?** - **Seller:** [Genuity](https://www.g2.com/sellers/genuity) - **Year Founded:** 2017 - **HQ Location:** Glen Ellyn, US - **Twitter:** @Genuity (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18644970/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 71% Mid-Market, 22% Small-Business #### What Are Genuity's Pros and Cons? **Pros:** - Features (2 reviews) - Asset Management (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Budgeting Issues (1 reviews) - Expensive (1 reviews) - Expensive Pricing (1 reviews) - High Fees (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Genuity? *AI-generated summary from verified user reviews* **Pros:** - Users value the **feature integration** of Genuity, combining help desk, inventory, and contracts seamlessly. - Users value the **integrated asset management features** of Genuity, enhancing efficiency for remote IT operations. - Users commend the **fast and efficient customer service** of Genuity, which meets all their requirements effectively. - Users commend the **fast and efficient customer support** of Genuity, effectively addressing their needs and requirements. - Users value the **easy integrations** of Genuity, allowing seamless connectivity with accounting applications and other systems. **Cons:** - Users are frustrated by the **unexpected budget increases** with Genuity, making it less financially viable for small operations. - Users express concern about the **unexpectedly high price increase** of Genuity, impacting budget management significantly. - Users are frustrated by the **dramatic price increase** of Genuity, making it less affordable and accessible. - Users express frustration over the **high fees** of Genuity, especially with sudden price increases impacting budgets. - Users note the **lack of software deployment features** in Genuity, limiting its use for IT operations. #### What Are Recent G2 Reviews of Genuity? **"[Geunity: All-in-One Asset, Helpdesk, and Vendor Management](https://www.g2.com/survey_responses/genuity-review-12813081)"** **Rating:** 5.0/5.0 stars *— Arnissa B.* [Read full review](https://www.g2.com/survey_responses/genuity-review-12813081) --- **"[Simple, Reliable Ticketing with Outstanding Support and Great Value](https://www.g2.com/survey_responses/genuity-review-12627238)"** **Rating:** 5.0/5.0 stars *— Samuel H.* [Read full review](https://www.g2.com/survey_responses/genuity-review-12627238) --- #### What Are G2 Users Discussing About Genuity? - [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for) ### 24. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). **Average Rating:** 4.4/5.0 **Total Reviews:** 192 **How Do G2 Users Rate SuperOps?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 4.2/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.3/10) - **Disaster Recovery:** 1.7/10 (Category avg: 7.6/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 84% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of SuperOps, as it's simple to learn and integrate effortlessly. - Users commend SuperOps' **exceptional customer support** , highlighting quick responses and effective guidance for overcoming challenges. - Users appreciate the **growing and improving features** of SuperOps, making it a top choice for MSPs. - Users appreciate the **intuitive and attractive user interface** of SuperOps, enhancing their IT management experience significantly. - Users praise the **intuitive interface** of SuperOps, enhancing workflow efficiency and simplifying IT support management. **Cons:** - Users find SuperOps lacking in **important features** , like user signatures, which impacts proof of service delivery. - Users find **feature issues** with SuperOps, including limited integrations and cumbersome workflows affecting overall usability. - Users feel there are **integration issues** with SuperOps, suggesting improvements for smoother functionality and connectivity. - Users face **access limitations** in SuperOps, requiring downloads to view files and encountering upload size restrictions. - Users note a **lack of integrations** in SuperOps, suggesting improvements for a more seamless experience. #### What Are Recent G2 Reviews of SuperOps? **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- ### 25. [Userful Infinity Platform](https://www.g2.com/products/userful-infinity-platform/reviews) Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 154 **How Do G2 Users Rate Userful Infinity Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 3.3/10 (Category avg: 8.5/10) - **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.3/10) - **Disaster Recovery:** 1.1/10 (Category avg: 7.6/10) **Who Is the Company Behind Userful Infinity Platform?** - **Seller:** [Userful Corp.](https://www.g2.com/sellers/userful-corp) - **Year Founded:** 2015 - **HQ Location:** San Ramon, CA - **Twitter:** @Userful (1,877 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/61458/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Libraries - **Company Size:** 49% Mid-Market, 32% Small-Business #### What Are Userful Infinity Platform's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Reliability (16 reviews) - Features (12 reviews) - User Interface (11 reviews) - Efficiency (10 reviews) **Cons:** - Complexity (6 reviews) - Expensive (6 reviews) - Hardware Limitations (6 reviews) - Learning Curve (5 reviews) - Rebooting Issues (5 reviews) ### What Do G2 Reviewers Say About Userful Infinity Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of the Userful Infinity Platform remarkable, enhancing productivity and streamlining daily operations. - Users value the **high reliability** of Userful Infinity Platform, enjoying consistent performance with minimal downtime. - Users rave about the **exceptionally easy usability** and intuitive design of the Userful Infinity Platform, enhancing their experience. - Users value the **user-friendly interface** of Userful Infinity Platform, making setup and management efficient and customizable. - Users praise the **operational efficiency** of Userful Infinity Platform for its intuitive management and powerful visual capabilities. **Cons:** - Users find the **complexity** of the Userful Infinity Platform overwhelming, often feeling lost in navigation and setup. - Users find the **upfront cost too high** compared to basic AV solutions, making budgeting a challenge. - Users face **hardware limitations** like complex setup and compatibility issues, impacting performance and increasing costs. - Users find a notable **learning curve** with the Userful Infinity Platform, often feeling lost navigating its modules. - Users experience **rebooting issues** with Userful Infinity Platform, facing frequent connectivity loss and extended refresh times. #### What Are Recent G2 Reviews of Userful Infinity Platform? **"[Seamless Migration and Effortless Real-Time Adjustments](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404)"** **Rating:** 5.0/5.0 stars *— Leanna C.* [Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404) --- **"[An extensive and high valued piece of software.](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281) --- #### What Are G2 Users Discussing About Userful Infinity Platform? - [What are the benefits and drawbacks of using Userful Infinity Platform for visual display management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-userful-infinity-platform-for-visual-display-management) - [What is Userful Visual Networking Platform used for?](https://www.g2.com/discussions/what-is-userful-visual-networking-platform-used-for) ## What Is Enterprise IT Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Enterprise IT Management Software? - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## How Do You Choose the Right Enterprise IT Management Software? ### What You Should Know About Enterprise IT Management Software ### What is Enterprise IT Management Software? Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level.  This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments. For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above. #### What Types of Enterprise IT Management Software Exist? **Service management tools** This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences. **Performance management tools** Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams.  ### What are the Common Features of Enterprise IT Management Software? The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service: **Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork. **IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time. **Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves. **Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets.  **ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management. ### What are the Benefits of Enterprise IT Management Software? A few of the benefits of enterprise IT management software are as follows: **Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it. **Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis. **Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure. ### Who Uses Enterprise IT Management Software? Below are the teams, personas, roles, and functions that may use the software: **IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues.  **Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems.  #### Software Related to Enterprise IT Management Software Related solutions that can be used together with enterprise IT management software include: [Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications. [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department. ### Challenges with Enterprise IT Management Software Software solutions can come with their own set of challenges.  **Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems.  **Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard. **Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early.  ### How to Buy Enterprise IT Management Software #### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table.  #### Compare Enterprise IT Management Software Products **Create a long list** A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing.  **Create a short list** To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point.  **Conduct demos** The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos.  #### Selection of Enterprise IT Management Software **Choose a selection team** The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software.  **Negotiation** The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker. **Final decision** Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.