Tines Stories Pricing Overview

Tines has continued to be our reliable SOAR / case management solution in the SOC. It's completely transformed how we operate and we're still continuously building and improving our flows.

When we first started out, what stood out immediately was how simple the product is to use — the no-code/low-code builder makes it easy to get a story from idea to production without fighting the tooling. The stories we've built have taken over the repetitive triage and escalation work my team used to do manually, freeing them up to focus on the actual analysis that matters.

Tines support channels have always been the best, each time we get stuck on a flow their engineers are ready to help.

A year or 2 or 3? on, Tines has gone from a tool we used to simplify a few tasks to something genuinely embedded in how the SOC runs day to day. Highly recommended. Review collected by and hosted on G2.com.

Honestly, it's hard to find much to fault. If anything, based of new users the main hurdle is that the more advanced automation does benefit from some prior knowledge — things like regex, JSONPath, and Liquid templating come up quickly once you move beyond the basics, but AI is also your friend here. Review collected by and hosted on G2.com.

Tines stands out for its intuitive UI/UX combined with powerful automation capabilities. The drag-and-drop workflow builder makes it easy to design, visualize, and troubleshoot complex processes without needing heavy coding, which significantly reduces development time. At the same time, it still allows for deep customization when needed, striking a great balance between simplicity and flexibility.

The platform’s integration capabilities are a major strength it connects seamlessly with a wide range of tools and APIs, making it highly adaptable across different use cases. This has helped streamline workflows and eliminate repetitive manual tasks, improving overall efficiency.

Performance wise, Tines is reliable and scalable. Even with complex workflows and higher volumes of events, execution remains consistent and predictable, which is critical in production environments.

Another highlight is the strong ROI. By automating routine processes, it saves significant time and reduces operational overhead, allowing teams to focus on higher-value work.

Finally, the support and onboarding experience have been solid, with helpful documentation and responsive assistance when needed. The platform is also continuously evolving, with new features (including AI-driven capabilities) that enhance automation and decision-making over time. Review collected by and hosted on G2.com.

While Tines is a powerful platform, there are a few areas where it could improve. The UI is intuitive for simpler workflows, but as workflows grow in complexity it can feel cluttered and become harder to navigate. When managing large automation pipelines, it can take extra effort to keep everything organized and to debug issues, and stronger visualization and structuring tools would help.

On integrations, Tines supports a wide range of APIs, but some connectors still require manual configuration. For teams expecting more out-of-the-box integrations, this can increase initial setup time.

Performance is generally reliable, but debugging and tracing problems in complex workflows can sometimes be time-consuming, especially when multiple actions depend on each other.

From a pricing standpoint, it may be less accessible for smaller teams or organizations, particularly as usage scales. A more flexible pricing model could improve accessibility and ROI for growing teams.

Support is helpful, but onboarding for new users could be smoother, especially for people without prior experience with automation tools. More guided templates or clearer learning paths would make adoption easier.

Finally, while the AI capabilities are evolving, there is still room for deeper integration of intelligent automation features to reduce manual intervention further and improve decision-making. Review collected by and hosted on G2.com.