The Top 20 Enterprise IT Management Software

Check out this list of the top Enterprise IT Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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NinjaOne

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

56%

Computer & Network Security

26%

Hospital & Health Care

11%

Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.2

9.4

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

62%

Computer & Network Security

25%

Consumer Services

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.2

9.4

ManageEngine Endpoint Central

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

53%

Manufacturing

17%

Financial Services

15%

Hospital & Health Care

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.2

9.1

Tines

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

39%

Computer Software

25%

Information Technology and Services

20%

Financial Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.1

9.7

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 9.2

9.6

Red Hat Smart Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

83%

Computer Software

10%

Accounting

Banking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.1

9.8

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 9.2

9.4

AWS Systems Manager

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Information Technology and Services

39%

Marketing and Advertising

11%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.1

9.9

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 9.2

9.2

OpsRamp

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

64%

Computer Software

14%

Financial Services

14%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.1

9.7

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.2

9.7

TeamViewer

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Computer Software

31%

Marketing and Advertising

13%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

8.6

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.2

9.0

BackBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

45%

Computer & Network Security

23%

Telecommunications

18%

Financial Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.2

9.4

#10

Nicus

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

70%

Computer Software

10%

Financial Services

10%

Government Administration

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.2

9.4

#11

Nerdio Manager

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer & Network Security

22%

Hospital & Health Care

19%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.2

9.5

#12

Freshservice

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

58%

Computer Software

16%

Construction

14%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 9.2

9.0

#13

Genuity

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Information Technology and Services

27%

Insurance

20%

Hospital & Health Care

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.5

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 9.2

9.4

#14

ALVAO Asset Management

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

25%

Outsourcing/Offshoring

25%

Automotive

25%

Retail

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.1

8.5

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.2

9.2

#15

Productiv

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Computer Software

41%

Financial Services

10%

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.2

9.1

#16

AWS Management Console

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

52%

Marketing and Advertising

19%

Computer Software

14%

Retail

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.2

9.4

#17

EV Reach

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Financial Services

22%

Hospital & Health Care

21%

Education Management

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

8.8

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.2

8.9

#18

N-able N-central

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

61%

Computer & Network Security

28%

Computer Networking

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.1

8.3

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 9.2

8.5

#19

ConnectWise RMM

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

81%

Computer & Network Security

12%

Construction

Facilities Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.1

8.2

Quality of Support

Average: 9.3

8.6

Ease of Admin

Average: 9.2

8.4

#20

Xurrent

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Consulting

16%

Airlines/Aviation

12%

Automotive

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.2

8.4