The solution has matured over the years and now offers a rich set of options to tailor the user experience to your needs. It’s purpose-built for IT support, and it integrates with many solutions such as Jira service management, without causing any performance issues. Review collected by and hosted on G2.com.
They like to trial new, cool features on the platform, and when they see that many clients are using them, they convert them into a paid version. The product has many smaller paid standalone modules that I think should have been consolidated under a single fee, instead of breaking everything down into separate add-ons. Review collected by and hosted on G2.com.





