--- title: ConnectWise RMM Reviews meta\_title: 'ConnectWise RMM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how ConnectWise RMM works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### ConnectWise RMM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful for monitoring and automation tasks. [(26 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300650&qs=pros-and-cons#reviews) Users value the **seamless remote access** of ConnectWise RMM, enabling efficient support from any location with minimal lag. [(12 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300816&qs=pros-and-cons#reviews) Users value **automation** in ConnectWise RMM, appreciating its convenience in managing tasks and enhancing security. [(9 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300681&qs=pros-and-cons#reviews) Users value the **All-in-One Solution** of ConnectWise RMM for its simplicity and effective management capabilities. [(8 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=2043114&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of ConnectWise RMM, enhancing visibility and efficiency in managing organizations. [(8 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300943&qs=pros-and-cons#reviews) Users are frustrated with the **missing features** in ConnectWise RMM, hindering workflow and reporting efficiency. [(7 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300882&qs=pros-and-cons#reviews) Users experience **poor customer support** , often facing delays and communication issues that hinder prompt issue resolution. [(7 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300666&qs=pros-and-cons#reviews) Users find **feature issues** in ConnectWise RMM, leading to complexity and underutilization for smaller businesses. [(5 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300958&qs=pros-and-cons#reviews) Users face significant **integration issues** with ConnectWise RMM, impacting functionality and causing connectivity problems. [(5 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=2043086&qs=pros-and-cons#reviews) Users find ConnectWise RMM to be **expensive** due to charges per device and per technician, seeking more affordable options. [(4 mentions)](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300701&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise RMM ##### 1. Ease of Use Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful for monitoring and automation tasks. [ See 26 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300650&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Access and maintain your endpoints from a web browser" What do you like about ConnectWise RMM? It is easy to access and use from any location. No need to install a client on your computer to perform necessary functions on client computers. ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless to Use and Implement for MSPs" What do you like about ConnectWise RMM? Easy to use and implement for a msp! Used this all the time! ##### 2. Remote Access Users value the **seamless remote access** of ConnectWise RMM, enabling efficient support from any location with minimal lag. [ See 12 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300816&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Access and maintain your endpoints from a web browser" What do you like about ConnectWise RMM? It is easy to access and use from any location. No need to install a client on your computer to perform necessary functions on client computers. SK Steve K. Small-Business (50 or fewer emp.) 4.5/5 "ConnectWise RMM is a strong tool, but like all good tools..." What do you like about ConnectWise RMM? Device management is key feature. Remote support tools are great and fairly easy to use! ##### 3. Automation Users value **automation** in ConnectWise RMM, appreciating its convenience in managing tasks and enhancing security. [ See 9 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300681&qs=pros-and-cons#reviews) See Related User Reviews ![John M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John M.") JM John M. Small-Business (50 or fewer emp.) 4.5/5 "The software is very dependable, with robust remote access and integration" What do you like about ConnectWise RMM? Easy to use Remote Access. The integration of Webroot AV, and Sentinel One. Easy ability to provide OS upgrades. Also makes it very easy to analyze ![Tyson W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyson W.") TW Tyson W. Small-Business (50 or fewer emp.) 5.0/5 "Excellent product to provide pro-active service to your clients" What do you like about ConnectWise RMM? Connectwise RMM gives us the ability to assist our customers as though we were right there in front of their computer. On top of that, the ability to ##### 4. All-in-One Solution Users value the **All-in-One Solution** of ConnectWise RMM for its simplicity and effective management capabilities. [ See 8 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=2043114&qs=pros-and-cons#reviews) See Related User Reviews ![Matt B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt B.") MB Matt B. Small-Business (50 or fewer emp.) 4.0/5 "ConnectWise RMM is a good value" What do you like about ConnectWise RMM? ConnectWise RMM takes a load off our staff and provides important details all in one place. ![joseph w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "joseph w.") JW joseph w. Mid-Market (51-1000 emp.) 4.5/5 "Solid RMM Platform That Gets the Job Done" What do you like about ConnectWise RMM? What I like most is how well it works with other ConnectWise tools. If you're already using something like ConnectWise Manage, this fits right in and ##### 5. User Interface Users appreciate the **user-friendly interface** of ConnectWise RMM, enhancing visibility and efficiency in managing organizations. [ See 8 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300943&qs=pros-and-cons#reviews) See Related User Reviews RC Rochelle C. Small-Business (50 or fewer emp.) 5.0/5 "Great Tool for our Company" What do you like about ConnectWise RMM? Connectwise RMM is an easy to use tool that allows us to have complete visibility of what is going on in our managed organizations. User friendly with ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Review from a Finance person on the AP end" What do you like about ConnectWise RMM? The portal is easy to log into, find customers and their devices, see quantities, see system information... all that is needed for billing. The sys ### 5 Cons or Disadvantages of ConnectWise RMM ##### 1. Missing Features Users are frustrated with the **missing features** in ConnectWise RMM, hindering workflow and reporting efficiency. [ See 7 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300882&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Access and maintain your endpoints from a web browser" What do you dislike about ConnectWise RMM? It could have more scripting capability as well as reporting options. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "A Lot of Promise, A Lot of Work to Be Done" What do you dislike about ConnectWise RMM? - UNABLE TO SORT OR RESIZE COLUMNS ON THE DEVICE PAGE, A FEATURE REQUEST THAT HAS BEEN OPEN FOR 4 YEARS!!!! - Reporting is done in a completely separ ##### 2. Poor Customer Support Users experience **poor customer support** , often facing delays and communication issues that hinder prompt issue resolution. [ See 7 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300666&qs=pros-and-cons#reviews) See Related User Reviews ![Melanie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie B.") MB Melanie B. Enterprise (\> 1000 emp.) 5.0/5 "A Proactive IT Management Tool That Delivers Value" What do you dislike about ConnectWise RMM? initial setup and configuration can be somewhat complex and time-consuming, especially for newer users or smaller teams without dedicated onboarding s MB Mike B. Small-Business (50 or fewer emp.) 0.0/5 "Poor internal communication" What do you dislike about ConnectWise RMM? Poor internal operations. They lack communication. Sales makes a deal and billing gets it wrong, then they tell you that management has to fix it, the ##### 3. Feature Issues Users find **feature issues** in ConnectWise RMM, leading to complexity and underutilization for smaller businesses. [ See 5 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300958&qs=pros-and-cons#reviews) See Related User Reviews ![Matt B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt B.") MB Matt B. Small-Business (50 or fewer emp.) 4.0/5 "ConnectWise RMM is a good value" What do you dislike about ConnectWise RMM? Some of the built-in alerts and tools aren't customizable requiring duplication of effort to create replacements. ![Melanie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie B.") MB Melanie B. Enterprise (\> 1000 emp.) 5.0/5 "A Proactive IT Management Tool That Delivers Value" What do you dislike about ConnectWise RMM? initial setup and configuration can be somewhat complex and time-consuming, especially for newer users or smaller teams without dedicated onboarding s ##### 4. Integration Issues Users face significant **integration issues** with ConnectWise RMM, impacting functionality and causing connectivity problems. [ See 5 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=2043086&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.0/5 "Many issues since moving to RMM from Automate" What do you dislike about ConnectWise RMM? Many issues with the agent since switching from on-prem Automate. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "A Lot of Promise, A Lot of Work to Be Done" What do you dislike about ConnectWise RMM? - UNABLE TO SORT OR RESIZE COLUMNS ON THE DEVICE PAGE, A FEATURE REQUEST THAT HAS BEEN OPEN FOR 4 YEARS!!!! - Reporting is done in a completely separ ##### 5. Expensive Users find ConnectWise RMM to be **expensive** due to charges per device and per technician, seeking more affordable options. [ See 4 mentions ](https://www.g2.com/products/connectwise-rmm/reviews?filters%5Bsentiment_snippet%5D=1300701&qs=pros-and-cons#reviews) See Related User Reviews ![John M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John M.") JM John M. Small-Business (50 or fewer emp.) 4.5/5 "The software is very dependable, with robust remote access and integration" What do you dislike about ConnectWise RMM? Could use a more affordable cloud backup option, that integrates into the RMM. MR Matthew R. Small-Business (50 or fewer emp.) 3.5/5 "Great product . Wish they had an option for a solo practiciner" What do you dislike about ConnectWise RMM? Price . Charge per device and per tech. Most companies charge either or ![Parag R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parag R.") PR Parag R. Senior System Administrator Mid-Market (51-1000 emp.) 8/3/2022 "Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool." 5/5 What do you like best about ConnectWise RMM? The ease of learning and the ease of using the tool is what I like about Connectwise RMM the most. Scripting is also one of the features that I like, it not only fixes stuff automatically but also saves time for the tecnicial with automating basic tasks and documenting them. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? Nothing is perfect in this world there is always some room for improvement so is with this great tool. The tools efficiency and reliability can really be improved with continuous and quick updates. It runs on a little heavier side on resources of the system that can be improved. Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? We use ConnectWise to monitor our clients throughout the globe. The product allows us to work remotely in a quick and precise manner. The remote capacity of the product allows us to remote in on our clients and the alerting technology works in unison with our ticketing system. Review collected by and hosted on G2.com. Show More 4/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 7/1/2025 "Access and maintain your endpoints from a web browser" 4.5/5 What do you like best about ConnectWise RMM? It is easy to access and use from any location. No need to install a client on your computer to perform necessary functions on client computers. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? It could have more scripting capability as well as reporting options. Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? The automation that it provides along with the additional assistance from their NOC when needed really enables us to perform more work with less hands. No more manual patch testing and deployment. The system als monitors and alerts for key things so you can be made aware BEFORE they become a hardware issue that causes the network to go down or the user to be without their device. Review collected by and hosted on G2.com. Show More 1/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Francis F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francis F.") FF Francis F. IT Administrator/Service Delivery Lead Information Technology and Services Mid-Market (51-1000 emp.) 4/21/2026 "Easy-to-Use UI and an RMM That Delivers" 4/5 What do you like best about ConnectWise RMM? The user interface was easy to use and the RMM did what we needed. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? There were times when we would have issues connecting to our endpoints but gave us no explanation on why we were disconnected. Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? Stability got better as we had the product for longer than a year. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![joseph w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "joseph w.") JW joseph w. SODEXO HEALTH CARE CHEF MANAGER Food Production Mid-Market (51-1000 emp.) 7/8/2025 "Solid RMM Platform That Gets the Job Done" 4.5/5 What do you like best about ConnectWise RMM? What I like most is how well it works with other ConnectWise tools. If you're already using something like ConnectWise Manage, this fits right in and keeps everything in sync. Turning tickets into projects or tasks is smooth, and it helps keep things organized across the team. I also really like how Moovila integrates with it—it makes scheduling and tracking progress a lot easier, especially when managing multiple resources. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? The interface can be clunky, especially for newer users. It’s not always intuitive, and you might spend time just trying to figure out where things are. Also, the tax calculations are unreliable, so we have to double-check everything in a separate billing system. Some of the automation tools are helpful, but you’ll need to do quite a bit of tweaking to make them work the way you want—especially if your projects don’t follow a standard template. Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? ConnectWise RMM helps us stay on top of device management, monitoring, and support—especially across multiple client environments. It gives us real-time visibility into what's happening on machines, so we can catch and fix issues before users even notice. That means fewer reactive support tickets and more time spent on proactive work. It also streamlines patch management and automation, which saves a lot of manual effort. Overall, it’s helping us deliver faster, more reliable service to our clients and keeps our internal team more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Melanie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanie B.") MB Melanie B. Director of Operations Enterprise (\> 1000 emp.) 7/8/2025 "A Proactive IT Management Tool That Delivers Value" 5/5 What do you like best about ConnectWise RMM? its seamless automation and deep integration across the ConnectWise ecosystem. The ability to proactively monitor, patch, and resolve issues without manual intervention has significantly reduced downtime and increased efficiency for our team. The onboarding and policy-based automation tools are powerful—especially when managing large fleets of endpoints. I also really appreciate the real-time alerts and customizable dashboards that give us full visibility into system health and performance at a glance. Another major plus is how well it integrates with ConnectWise PSA and other tools in the suite. This tight integration allows for streamlined ticketing, documentation, and billing, which makes the entire workflow—from detection to resolution—much more efficient. In short, ConnectWise RMM helps us deliver better service with less overhead, and that's a huge win for both our team and our clients. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? initial setup and configuration can be somewhat complex and time-consuming, especially for newer users or smaller teams without dedicated onboarding support. Additionally, while the integration with the broader ConnectWise ecosystem is strong, it sometimes feels like certain features or updates lag behind what competitors offer in terms of modern UI or streamlined workflows. The patch management module, in particular, could benefit from more flexibility and transparency in how updates are applied and tracked. Lastly, support response times can vary. When issues arise, we’ve occasionally experienced delays that impacted resolution speed. That said, the product has been evolving steadily, and many of these pain points have improved over time. With continued updates, we’re confident the platform will only get better. Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? ConnectWise RMM helps us proactively monitor and manage endpoints, reducing downtime and reactive tickets. Automated patching, alerts, and scripting let us resolve issues before they affect users. It also saves time by streamlining routine tasks and integrating smoothly with our PSA, improving overall efficiency and service delivery. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/1/2025 "Great cloud hosted RMM solution that is expanding into a lot of other areas" 4.5/5 What do you like best about ConnectWise RMM? Connectwise RMM is a great tool to manage all clients in one place and you can have policies set up to deploy and manage features on a client per client, or package basis. There is a lot of flexibility in what you can do and can make the platform do for you. Integrations with other tools are becoming a lot more widespread and it is now also offering vulnerability scanning and other features by default. Always good to keep an eye on the change logs as you might be pleasantly surprised. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? They have been going through a re-design and that is taking a very long time. While it is almost finished, the different portions of the portal showing different styles and options was confusing at times. Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? Centrally manage all clients and their machines. Being able to remotely access them, patch and get alerted to issues. And get integration with their NOC and SOC. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/1/2025 "A Lot of Promise, A Lot of Work to Be Done" 2.5/5 What do you like best about ConnectWise RMM? - "Script Editor" for tasks is powerful. Allows for multiple scripts to run, ability to reference outputs from previous scripts, contain macOS & windows scripts in the same task - "Asio Platform" concept has a lot of promise - Tasks are pretty snappy when running - Native Auvik integration - I appreciate the patch policy/package setup, although it took some time to dial in Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? - UNABLE TO SORT OR RESIZE COLUMNS ON THE DEVICE PAGE, A FEATURE REQUEST THAT HAS BEEN OPEN FOR 4 YEARS!!!! - Reporting is done in a completely separate platform (Brighgauge) - Agents loose connectivity randomly, no discernable reason too sporadic to troubleshoot or raise a case with support - 3rd party application patching lacking basic reporting features (what has been installed, what is scheduled to be installed, if the job failed, etc.) - Limited integrations Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? ConnectWise provides remote monitoring and management functionality for our MSP/MSSP. It suffices as a relatively lateral move from datto RMM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CD Chris D. Technical Manager Small-Business (50 or fewer emp.) 7/1/2025 "Ease of use and Agent Reviews" 4/5 What do you like best about ConnectWise RMM? ConnectWise RMM lets us support clients as if we were sitting at their workstation. Even better, its automation engine allows us to tie tasks to specific tickets and monitors, so we often resolve issues before the client even notices. Deployment was simple: Simple setup of clients a small agents on their machines that can allow simple script deployment of our other products. My account manager checks in regularly to make sure everything’s running smoothly. It’s truly a fantastic partner that invests in your success as an MSP. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? Workflow Feature can be better, Reduce abilitiy to work with Apple Products and Mobiles Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? Autditing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite PU Phil U. Service Delivery Manager Small-Business (50 or fewer emp.) 7/3/2025 "Great Product" 4.5/5 What do you like best about ConnectWise RMM? We've been using ConnectWise RMM for over 5 years now and just find it simple and effective. There are a ton of pre-built automations you can run to reduce engineering time and effort and the flexibility to set different policies to different groups of endpoints is quick and easy to use. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? Visible Dashboards to give quick overviews are developing but could still be a bit better. Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? A single pain of glass to manage all our clients endpoints and automate deployments. Securing the devices with important patches in real time and remote support to end users Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tyson W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyson W.") TW Tyson W. Co-Owner Small-Business (50 or fewer emp.) 3/6/2025 "Excellent product to provide pro-active service to your clients" 5/5 What do you like best about ConnectWise RMM? Connectwise RMM gives us the ability to assist our customers as though we were right there in front of their computer. On top of that, the ability to automate various tasks and assign them as workflows in response to various tickets and monitors gives us the ability to resolve a number of problems before the client is even aware there was a problem. Implementation took me less than 3 hours. The first 15 minutes were spent setting up my account, the remainder of the time was setting up my customers and installing the agent on their machines. My account manager reaches out regularly to ensure that everything is going well. It's truly a fantastic company to work with that cares about your success as an MSP. We also purchased access to their SOC services using BitDefender Gravity. Integrating BitDefender into the RMM portal was simple and completed in less than 10 minutes. Now, all of my clients that subscribe to the SOC offering receive BitDefender on their computers within 30 minutes of the agent being installed. I'm on this platform daily monitoring my users' computers and am happy with the features provided. Review collected by and hosted on G2.com. What do you dislike about ConnectWise RMM? Unlike their sister product Automate, there doesn't appear to be a thick client that I can install on my computer to manage everything. The Web interface is great, but I like having the thick client available. Review collected by and hosted on G2.com. What problems is ConnectWise RMM solving and how is that benefiting you? I have a number of clients with multiple computers in use. This lets me ensure they are up to date, secure, and meeting the needs of my clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,024) ](https://www.g2.com/products/ninjaone/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ ![Datto RMM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Datto RMM") Datto RMM 4.5/5(795) ](https://www.g2.com/products/datto-rmm/reviews) [ View All Alternatives ](https://www.g2.com/products/connectwise-rmm/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Remote Support](https://www.g2.com/categories/remote-support)[Endpoint Management](https://www.g2.com/categories/endpoint-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Remote Support](https://www.g2.com/categories/remote-support)[Endpoint Management](https://www.g2.com/categories/endpoint-management)[Patch Management](https://www.g2.com/categories/patch-management)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Network Monitoring](https://www.g2.com/categories/network-monitoring)[Remote Monitoring & Management (RMM)](https://www.g2.com/categories/remote-monitoring-management-rmm) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best AI-powered agents for handling common customer queries](https://www.g2.com/discussions/what-are-the-best-ai-powered-agents-for-handling-common-customer-queries)[Affordable field service software options](https://www.g2.com/discussions/what-are-the-most-affordable-field-service-tools-right-now)[Which automotive marketing tools integrate seamlessly with existing CRM and dealership management systems?](https://www.g2.com/discussions/which-automotive-marketing-tools-integrate-seamlessly-with-existing-crm-and-dealership-management-systems) [Best scheduling software with automated reminders](https://www.g2.com/discussions/best-scheduling-software-with-automated-reminders)[Best identity verification tools for online services](https://www.g2.com/discussions/best-identity-verification-tools-for-online-services)[Pros and Cons Details](https://www.g2.com/products/connectwise-rmm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)