I really like how ConnectWise RMM is very user-friendly, making it easy for me to log in to endpoints without any issues. It's convenient because I don't use RDP to access client machines, and with OS patching, I can start right away by clicking on the endpoint's name and choosing which patches to install. Also, setting it up was simple; just installing agents on the machines brings them into the workstation and server pane effortlessly. I don't see any need for improvement as it already provides everything I need, and checking the dashboard lets me manage whatever I want easily. Review collected by and hosted on G2.com.

Nothing to dislike about this Review collected by and hosted on G2.com.

It integrated smoothly with our other ConnectWise products. With one vendor’s suite of software, it can do everything we need without having to juggle multiple tools. It also works well in a compatible browser on any device, which makes it easy to use wherever we are. Review collected by and hosted on G2.com.

Honestly, there’s nothing I can say I truly dislike. If I had to pick something, it might be that it offers almost too much customization at times. It also has a lot of APIs, and there are plugins available for most popular software. Review collected by and hosted on G2.com.

I really like that ConnectWise RMM offers a single pane of glass for managing all my Windows endpoints. It's great for accurately doing patch management and remote access, allowing me to efficiently manage remote systems and assist end users from anywhere. The ability to see the status of updates and defer or approve them, whether optional or critical, is a key feature that works well for me. Support was decent quick to get back to me, but they are extremely knowledgeable Review collected by and hosted on G2.com.

It seems like they're falling behind in terms of feature sets compared to competitors. In addition, they aren't innovating enough in terms of more features and AI aspect. The other thing too is I know they're transitioning to a web based platform. They are not feature parity versus the desktop environment, which can be very frustrating as I have to run two separate programs, one in a browser and one as a program to be able to achieve a simple task. Review collected by and hosted on G2.com.

ConnectWise RMM stands out as an exceptional remote monitoring and management platform for IT professionals and MSPs. For our team, its strongest capability is the robust automation engine, which handles routine patch management and script execution with ease and saves us hours of manual work each week.

The unified dashboard also delivers deep, real-time visibility across all client endpoints, helping us proactively identify and resolve network issues before users even notice. In addition, the seamless integration with ConnectWise PSA reduces data silos and streamlines our ticketing and billing workflow end to end, making ConnectWise RMM a scalable, valuable asset that supports ongoing business growth. Review collected by and hosted on G2.com.

The system suffers from noticeable performance lag, and the out-of-the-box configuration generates a huge amount of alert noise that takes hours of fine-tuning to get under control. On top of that, moving between different dashboards feels clunky, and technical customer support can be slow when it comes to resolving more complex issues. Overall, it’s a highly capable tool, but to truly maximize its value you really need a dedicated administrator to manage and tune it. Review collected by and hosted on G2.com.

I’ve found ConnectWise RMM to be fast and genuinely easy to use, even when I’m managing multiple endpoints at the same time. What stands out most is how intuitive the interface is—I didn’t need extensive training to feel comfortable navigating it.

I also really appreciate the breadth of features it offers. Everything from monitoring to remote access feels well thought out and covers most of what we need, without having to bolt on extra tools. On top of that, the initial setup was surprisingly smooth for us: we were up and running quickly and didn’t run into major configuration headaches, which made the onboarding process far less stressful than I expected. Review collected by and hosted on G2.com.

Maybe the pricing could be better. It would be nice if there were more tiered options available to better fit different business sizes and budgets, especially for smaller teams. The reporting could also use a bit more customization, as some of the default report formats don't always match exactly what we need to present to clients. Review collected by and hosted on G2.com.

I use ConnectWise RMM to remotely monitor and manage our clients' IT environments, which gives us centralized visibility across endpoints and lets us proactively identify issues, manage devices, deploy updates and patches, monitor health, and respond before problems become major incidents. The best tool that ConnectWise RMM offers is the ability to become super proactive and solve issues before customers even become aware. The whole system behind ConnectWise RMM is super effective and has helped us become a much more proactive IT company. We have integrated a lot of software within RMM, like rolling out software to be installed on users' devices, and scheduled daily patches, which is a great benefit of using the tool. The initial setup was extremely easy, even our T1's could configure it, saving us a bunch of time. Review collected by and hosted on G2.com.

I think the majority of the tool works really well, the only small suggestion I would make would be the downtime we occasionally come across. Ensuring a 99.9% uptime rate would become even more effective. Review collected by and hosted on G2.com.

I love the ease of use of ConnectWise RMM. It's super convenient to have a toolbox of installers and other items ready to use without the need to download something new each time. It's all there in the box, and I can just click to install for multiple clients. Plus, it's great that I can restart PCs when needed. Overall, it's just a great product. Review collected by and hosted on G2.com.

The interface could use some work and setting up remote access for clients is a little bit clunky. Having pre-filled out forms or the ability to click on what you need without knowing coding would be nice. Review collected by and hosted on G2.com.

ConnectWise RMM keeps all our client machines running smoothly without killing system performance, and having ScreenConnect built right in makes jumping on a user's computer super fast. The pricing is a bit steep, but it saves us enough time on patch management and ticketing that it pays for itself. Review collected by and hosted on G2.com.

The UI can feel pretty clunky when you're trying to tweak deep settings, and their support is a bit of a hit or miss if you run into a real headache. Plus, it’s definitely on the expensive side, so it hurts the wallet if you aren't using all the automation features. Review collected by and hosted on G2.com.

Easy access, easy to use, very easy to deploy onto client devices. Easy to configure and organise. The web chat function is convenient to use and good for remote support Review collected by and hosted on G2.com.

Nothing really to dislike about the screenconnect software. I’ve had occasional issues with the software. Sometimes laggy and sometimes has issues. No other issues. Review collected by and hosted on G2.com.

I love the ability to craft custom remote scripts and have the flexibility to schedule them, run on demand, or have them run when a set of specific errors occur Review collected by and hosted on G2.com.

It takes a fair amount of trial and error to get the scripts to run as desired. Not everyone has the time to do this at one time so it can take a longer time to finally get it working. Review collected by and hosted on G2.com.