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Best Enterprise IT Management Software

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall Enterprise IT Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Enterprise IT Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Enterprise IT Management category.

In addition to qualifying for inclusion in the Enterprise IT Management Software category, to qualify for inclusion in the Enterprise Business Enterprise IT Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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Featured Enterprise IT Management Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Highest User Satisfaction:
Best Free Software:
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Best for Mid-Market:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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30 Listings in Enterprise IT Management Software Available

(169)4.4 out of 5
14th Easiest To Use in Enterprise IT Management software
View top Consulting Services for ServiceNow IT Operations Management
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced auto

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 64% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServiceNow IT Operations Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Visibility
    40
    Monitoring
    35
    Automation
    27
    Flexibility
    20
    Cons
    Learning Difficulty
    28
    Complexity
    25
    Expensive
    22
    Steep Learning Curve
    22
    Setup Complexity
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServiceNow IT Operations Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Service Management
    Average: 8.5
    8.8
    ITIL Policy Compliance
    Average: 8.3
    7.8
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,570 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced auto

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 64% Enterprise
  • 22% Mid-Market
ServiceNow IT Operations Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Visibility
40
Monitoring
35
Automation
27
Flexibility
20
Cons
Learning Difficulty
28
Complexity
25
Expensive
22
Steep Learning Curve
22
Setup Complexity
21
ServiceNow IT Operations Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.9
Service Management
Average: 8.5
8.8
ITIL Policy Compliance
Average: 8.3
7.8
Disaster Recovery
Average: 7.6
Seller Details
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,570 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
(3,699)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Enterprise IT Management software
View top Consulting Services for NinjaOne
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management tool that offers features such as patch management, remote access, IT documentation, and automation.
    • Users frequently mention the ease of use, the ability to automate tasks across numerous devices, the constant improvements and enhancements, and the responsive customer support as key benefits of NinjaOne.
    • Users mentioned issues such as the lack of a dark mode, occasional UI quirks, limited report customization, high pricing for smaller teams, and a steep learning curve for advanced setup as drawbacks of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,383
    Features
    916
    Remote Access
    857
    Automation
    819
    Customer Support
    759
    Cons
    Missing Features
    703
    Limited Features
    355
    Improvement Needed
    332
    Needs Improvement
    326
    Feature Issues
    299
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NinjaOne features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Service Management
    Average: 8.5
    8.2
    ITIL Policy Compliance
    Average: 8.3
    7.6
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,490 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,006 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote acces

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management tool that offers features such as patch management, remote access, IT documentation, and automation.
  • Users frequently mention the ease of use, the ability to automate tasks across numerous devices, the constant improvements and enhancements, and the responsive customer support as key benefits of NinjaOne.
  • Users mentioned issues such as the lack of a dark mode, occasional UI quirks, limited report customization, high pricing for smaller teams, and a steep learning curve for advanced setup as drawbacks of the product.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,383
Features
916
Remote Access
857
Automation
819
Customer Support
759
Cons
Missing Features
703
Limited Features
355
Improvement Needed
332
Needs Improvement
326
Feature Issues
299
NinjaOne features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
8.7
Service Management
Average: 8.5
8.2
ITIL Policy Compliance
Average: 8.3
7.6
Disaster Recovery
Average: 7.6
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,490 Twitter followers
LinkedIn® Page
www.linkedin.com
2,006 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 65% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ManageEngine Endpoint Central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    342
    Patch Management
    284
    Features
    226
    Software Deployment
    189
    Endpoint Management
    177
    Cons
    Missing Features
    106
    Feature Issues
    84
    Complexity
    72
    Patching Issues
    71
    Update Issues
    64
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ManageEngine Endpoint Central features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Service Management
    Average: 8.5
    8.1
    ITIL Policy Compliance
    Average: 8.3
    7.2
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,088 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 65% Mid-Market
  • 23% Enterprise
ManageEngine Endpoint Central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
342
Patch Management
284
Features
226
Software Deployment
189
Endpoint Management
177
Cons
Missing Features
106
Feature Issues
84
Complexity
72
Patching Issues
71
Update Issues
64
ManageEngine Endpoint Central features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.2
Service Management
Average: 8.5
8.1
ITIL Policy Compliance
Average: 8.3
7.2
Disaster Recovery
Average: 7.6
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,088 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 49% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Red Hat Ansible Automation Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    60
    Automation Efficiency
    50
    Ease of Use
    45
    Easy Integrations
    38
    Task Automation
    38
    Cons
    Complexity
    17
    Learning Curve
    17
    Learning Difficulty
    17
    Complex Setup
    13
    Automation Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Red Hat Ansible Automation Platform features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Service Management
    Average: 8.5
    6.3
    ITIL Policy Compliance
    Average: 8.3
    6.8
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Red Hat
    Year Founded
    1993
    HQ Location
    Raleigh, NC
    Twitter
    @RedHat
    298,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,305 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 49% Enterprise
  • 35% Mid-Market
Red Hat Ansible Automation Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
60
Automation Efficiency
50
Ease of Use
45
Easy Integrations
38
Task Automation
38
Cons
Complexity
17
Learning Curve
17
Learning Difficulty
17
Complex Setup
13
Automation Issues
12
Red Hat Ansible Automation Platform features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.6
Service Management
Average: 8.5
6.3
ITIL Policy Compliance
Average: 8.3
6.8
Disaster Recovery
Average: 7.6
Seller Details
Seller
Red Hat
Year Founded
1993
HQ Location
Raleigh, NC
Twitter
@RedHat
298,740 Twitter followers
LinkedIn® Page
www.linkedin.com
19,305 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foun

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 53% Enterprise
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Apptio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Useful
    49
    Reporting
    23
    Cost Efficiency
    20
    Customization
    18
    Cons
    Missing Features
    17
    Poor Reporting
    13
    Slow Performance
    12
    Complex Setup
    11
    Learning Curve
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Apptio features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.1
    Service Management
    Average: 8.5
    7.6
    ITIL Policy Compliance
    Average: 8.3
    7.5
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1996
    HQ Location
    Bellevue, WA
    Twitter
    @Apptio
    9,699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,330 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foun

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 53% Enterprise
  • 13% Mid-Market
IBM Apptio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Useful
49
Reporting
23
Cost Efficiency
20
Customization
18
Cons
Missing Features
17
Poor Reporting
13
Slow Performance
12
Complex Setup
11
Learning Curve
11
IBM Apptio features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.1
Service Management
Average: 8.5
7.6
ITIL Policy Compliance
Average: 8.3
7.5
Disaster Recovery
Average: 7.6
Seller Details
Company Website
Year Founded
1996
HQ Location
Bellevue, WA
Twitter
@Apptio
9,699 Twitter followers
LinkedIn® Page
www.linkedin.com
1,330 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating sy

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 57% Enterprise
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amazon EC2 Systems Manager features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Service Management
    Average: 8.5
    8.4
    ITIL Policy Compliance
    Average: 8.3
    8.0
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,219,932 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152,002 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating sy

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 57% Enterprise
  • 31% Mid-Market
Amazon EC2 Systems Manager features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.7
Service Management
Average: 8.5
8.4
ITIL Policy Compliance
Average: 8.3
8.0
Disaster Recovery
Average: 7.6
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,219,932 Twitter followers
LinkedIn® Page
www.linkedin.com
152,002 employees on LinkedIn®
Ownership
NASDAQ: AMZN
(3,760)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Enterprise IT Management software
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a system for remote communications, designed to facilitate the management and organization of professional projects.
    • Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team.
    • Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    474
    Remote Access
    383
    Remote Control
    304
    Easy Access
    252
    Remote Work
    249
    Cons
    Connection Issues
    166
    Connectivity Issues
    133
    Slow Performance
    128
    Expensive
    119
    Remote Access Issues
    108
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.7
    Service Management
    Average: 8.5
    9.1
    ITIL Policy Compliance
    Average: 8.3
    9.2
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a system for remote communications, designed to facilitate the management and organization of professional projects.
  • Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team.
  • Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
474
Remote Access
383
Remote Control
304
Easy Access
252
Remote Work
249
Cons
Connection Issues
166
Connectivity Issues
133
Slow Performance
128
Expensive
119
Remote Access Issues
108
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
9.7
Service Management
Average: 8.5
9.1
ITIL Policy Compliance
Average: 8.3
9.2
Disaster Recovery
Average: 7.6
Seller Details
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,283 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
(1,311)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Enterprise IT Management software
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    Features
    40
    Automation
    38
    Integrations
    30
    Easy Setup
    29
    Cons
    Missing Features
    25
    Learning Curve
    19
    Limited Features
    19
    Limited Customization
    17
    Limited Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Service Management
    Average: 8.5
    8.7
    ITIL Policy Compliance
    Average: 8.3
    7.5
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Features
40
Automation
38
Integrations
30
Easy Setup
29
Cons
Missing Features
25
Learning Curve
19
Limited Features
19
Limited Customization
17
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Service Management
Average: 8.5
8.7
ITIL Policy Compliance
Average: 8.3
7.5
Disaster Recovery
Average: 7.6
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,045 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gain visibility and control across your hybrid cloud with simplified operations management and security

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 54% Enterprise
    • 24% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Azure Secure and Well-Managed Cloud features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Service Management
    Average: 8.5
    7.9
    ITIL Policy Compliance
    Average: 8.3
    7.5
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,091,027 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Gain visibility and control across your hybrid cloud with simplified operations management and security

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 54% Enterprise
  • 24% Small-Business
Azure Secure and Well-Managed Cloud features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.8
8.0
Service Management
Average: 8.5
7.9
ITIL Policy Compliance
Average: 8.3
7.5
Disaster Recovery
Average: 7.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,091,027 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

    Users
    • Network Engineer
    • Network Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 46% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Monitoring
    62
    Monitoring Performance
    54
    Monitoring Capabilities
    50
    User Interface
    40
    Cons
    Expensive
    34
    Integration Issues
    20
    Learning Curve
    20
    Complex Setup
    18
    Configuration Difficulty
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Observability features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Service Management
    Average: 8.5
    6.7
    ITIL Policy Compliance
    Average: 8.3
    7.1
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,650 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,825 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

Users
  • Network Engineer
  • Network Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 46% Enterprise
  • 37% Mid-Market
SolarWinds Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Monitoring
62
Monitoring Performance
54
Monitoring Capabilities
50
User Interface
40
Cons
Expensive
34
Integration Issues
20
Learning Curve
20
Complex Setup
18
Configuration Difficulty
17
SolarWinds Observability features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
9.2
Service Management
Average: 8.5
6.7
ITIL Policy Compliance
Average: 8.3
7.1
Disaster Recovery
Average: 7.6
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,650 Twitter followers
LinkedIn® Page
www.linkedin.com
2,825 employees on LinkedIn®
(257)4.8 out of 5
15th Easiest To Use in Enterprise IT Management software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workfl

    Users
    • Security Engineer
    • Security Analyst
    Industries
    • Computer & Network Security
    • Information Technology and Services
    Market Segment
    • 42% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tines Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Automation
    58
    Customer Support
    39
    Features
    31
    Time-saving
    27
    Cons
    Learning Curve
    15
    Missing Features
    15
    Lack of Features
    12
    Complexity
    9
    Difficult Learning
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tines features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Service Management
    Average: 8.5
    0.0
    No information available
    8.3
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tines
    Company Website
    Year Founded
    2018
    HQ Location
    Dublin, IE
    LinkedIn® Page
    www.linkedin.com
    538 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workfl

Users
  • Security Engineer
  • Security Analyst
Industries
  • Computer & Network Security
  • Information Technology and Services
Market Segment
  • 42% Enterprise
  • 38% Mid-Market
Tines Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Automation
58
Customer Support
39
Features
31
Time-saving
27
Cons
Learning Curve
15
Missing Features
15
Lack of Features
12
Complexity
9
Difficult Learning
9
Tines features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.8
8.3
Service Management
Average: 8.5
0.0
No information available
8.3
Disaster Recovery
Average: 7.6
Seller Details
Seller
Tines
Company Website
Year Founded
2018
HQ Location
Dublin, IE
LinkedIn® Page
www.linkedin.com
538 employees on LinkedIn®
(432)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Enterprise IT Management software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • EV Reach is a unified endpoint management tool that provides remote access, automation, and integration capabilities for IT support and device management.
    • Users like the ease of use, seamless device transitions, quick integration, and the ability to execute complex tasks and pull real-time data rapidly, which significantly accelerates workflows and enhances user support.
    • Reviewers experienced issues with the interface being overwhelming due to numerous features, slow access under heavy load, compatibility issues when switching environments, and operational challenges due to its inherent link to the Windows platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • EV Reach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Remote Control
    32
    Remote Access
    26
    Remote Support
    24
    Tool Utility
    18
    Cons
    Remote Access Issues
    16
    Feature Limitations
    9
    Connection Issues
    8
    Slow Performance
    8
    Expensive
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • EV Reach features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Service Management
    Average: 8.5
    7.7
    ITIL Policy Compliance
    Average: 8.3
    6.6
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    EasyVista
    Company Website
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    363 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • EV Reach is a unified endpoint management tool that provides remote access, automation, and integration capabilities for IT support and device management.
  • Users like the ease of use, seamless device transitions, quick integration, and the ability to execute complex tasks and pull real-time data rapidly, which significantly accelerates workflows and enhances user support.
  • Reviewers experienced issues with the interface being overwhelming due to numerous features, slow access under heavy load, compatibility issues when switching environments, and operational challenges due to its inherent link to the Windows platform.
EV Reach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Remote Control
32
Remote Access
26
Remote Support
24
Tool Utility
18
Cons
Remote Access Issues
16
Feature Limitations
9
Connection Issues
8
Slow Performance
8
Expensive
6
EV Reach features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.3
Service Management
Average: 8.5
7.7
ITIL Policy Compliance
Average: 8.3
6.6
Disaster Recovery
Average: 7.6
Seller Details
Seller
EasyVista
Company Website
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,280 Twitter followers
LinkedIn® Page
www.linkedin.com
363 employees on LinkedIn®
(1,058)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Enterprise IT Management software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management.
    • Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack.
    • Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    538
    Features
    357
    Automation
    296
    Remote Access
    240
    Customer Support
    235
    Cons
    Missing Features
    248
    Limited Features
    176
    Feature Issues
    131
    Improvement Needed
    116
    Needs Improvement
    94
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Service Management
    Average: 8.5
    8.1
    ITIL Policy Compliance
    Average: 8.3
    7.4
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    394 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management.
  • Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack.
  • Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
538
Features
357
Automation
296
Remote Access
240
Customer Support
235
Cons
Missing Features
248
Limited Features
176
Feature Issues
131
Improvement Needed
116
Needs Improvement
94
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.2
Service Management
Average: 8.5
8.1
ITIL Policy Compliance
Average: 8.3
7.4
Disaster Recovery
Average: 7.6
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,682 Twitter followers
LinkedIn® Page
www.linkedin.com
394 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Red Hat Satellite is an infrastructure management product specifically designed to keep Red Hat Enterprise Linux environments and other Red Hat infrastructure running efficiently, with security, and c

    Users
    No information available
    Industries
    • Computer & Network Security
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Red Hat Satellite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Software Updates
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Red Hat Satellite features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Service Management
    Average: 8.5
    8.4
    ITIL Policy Compliance
    Average: 8.3
    9.0
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Red Hat
    Year Founded
    1993
    HQ Location
    Raleigh, NC
    Twitter
    @RedHat
    298,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,305 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Red Hat Satellite is an infrastructure management product specifically designed to keep Red Hat Enterprise Linux environments and other Red Hat infrastructure running efficiently, with security, and c

Users
No information available
Industries
  • Computer & Network Security
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Enterprise
Red Hat Satellite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Software Updates
1
Cons
This product has not yet received any negative sentiments.
Red Hat Satellite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.7
Service Management
Average: 8.5
8.4
ITIL Policy Compliance
Average: 8.3
9.0
Disaster Recovery
Average: 7.6
Seller Details
Seller
Red Hat
Year Founded
1993
HQ Location
Raleigh, NC
Twitter
@RedHat
298,740 Twitter followers
LinkedIn® Page
www.linkedin.com
19,305 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 45% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SUSE Multi-Linux Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Automation
    10
    Patch Management
    9
    Monitoring
    8
    Time-saving
    7
    Cons
    Missing Features
    8
    Learning Curve
    7
    Complex Setup
    5
    Learning Difficulty
    5
    Complexity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SUSE Multi-Linux Manager features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SUSE
    Company Website
    Year Founded
    1992
    HQ Location
    Nürnberg, DE
    Twitter
    @SUSE
    64,410 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,712 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 45% Enterprise
  • 31% Mid-Market
SUSE Multi-Linux Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Automation
10
Patch Management
9
Monitoring
8
Time-saving
7
Cons
Missing Features
8
Learning Curve
7
Complex Setup
5
Learning Difficulty
5
Complexity
4
SUSE Multi-Linux Manager features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
SUSE
Company Website
Year Founded
1992
HQ Location
Nürnberg, DE
Twitter
@SUSE
64,410 Twitter followers
LinkedIn® Page
www.linkedin.com
2,712 employees on LinkedIn®