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Best Customer Self-Service Software - Page 11

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.

Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.

To qualify for inclusion in the Customer Self-Service category, a product must:

Provide information to customers without human interaction
Assist end users in completing common tasks
Provide 24-hour support to customers seeking assistance
Organize and distribute information for commonly asked questions
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Featured Customer Self-Service Software At A Glance

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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407 Listings in Customer Self-Service Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alendei Platforms Pvt Ltd is committed to empowering Businesses, SMEs, and Government Institutions with cutting-edge communication and customer engagement solutions. With a focus on scalability, relia

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Mid-Market
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Omnichannel Customer Engagement Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    6
    Easy Implementation
    4
    Features
    4
    Ease of Implementation
    3
    Cons
    Communication Issues
    1
    Connectivity Issues
    1
    Excessive Notifications
    1
    Limited Features
    1
    Linking Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Omnichannel Customer Engagement Platform features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Automation
    Average: 8.7
    7.9
    Integrations
    Average: 8.5
    7.9
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    Vadodara, IN
    Twitter
    @alendei_
    17 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alendei Platforms Pvt Ltd is committed to empowering Businesses, SMEs, and Government Institutions with cutting-edge communication and customer engagement solutions. With a focus on scalability, relia

Users
No information available
Industries
No information available
Market Segment
  • 64% Mid-Market
  • 27% Enterprise
Omnichannel Customer Engagement Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
6
Easy Implementation
4
Features
4
Ease of Implementation
3
Cons
Communication Issues
1
Connectivity Issues
1
Excessive Notifications
1
Limited Features
1
Linking Issues
1
Omnichannel Customer Engagement Platform features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
7.9
Automation
Average: 8.7
7.9
Integrations
Average: 8.5
7.9
Personalization
Average: 8.5
Seller Details
Year Founded
2022
HQ Location
Vadodara, IN
Twitter
@alendei_
17 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthro

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Inline Manual features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    London, United Kingdom
    Twitter
    @InlineManual
    1,176 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthro

Users
No information available
Industries
  • Computer Software
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
Inline Manual features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2014
HQ Location
London, United Kingdom
Twitter
@InlineManual
1,176 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Notiondesk transforms your Notion documents into a comprehensive help center for your business. With Notiondesk, you can easily create a streamlined, searchable help center that incorporates all your

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 90% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Notiondesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    3
    Customer Support
    2
    Integrations
    2
    Knowledge Base
    2
    Automation
    1
    Cons
    Email Communication Issues
    1
    Limited Options
    1
    Slow Loading
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Notiondesk features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Automation
    Average: 8.7
    9.0
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Paris, FR
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Notiondesk transforms your Notion documents into a comprehensive help center for your business. With Notiondesk, you can easily create a streamlined, searchable help center that incorporates all your

Users
No information available
Industries
No information available
Market Segment
  • 90% Mid-Market
  • 40% Small-Business
Notiondesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
3
Customer Support
2
Integrations
2
Knowledge Base
2
Automation
1
Cons
Email Communication Issues
1
Limited Options
1
Slow Loading
1
Notiondesk features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.7
9.0
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
HQ Location
Paris, FR
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Seismic Knowledge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Knowledge Base
    1
    Knowledge Management
    1
    Cons
    AI Limitations
    1
    Chat Functionality Issues
    1
    Difficult Settings
    1
    Inadequate Features
    1
    Inefficient Search Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seismic Knowledge features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Automation
    Average: 8.7
    6.7
    Integrations
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Seismic
    Year Founded
    2010
    HQ Location
    San Diego, CA
    Twitter
    @SeismicSoftware
    3,824 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,302 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
Seismic Knowledge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Knowledge Base
1
Knowledge Management
1
Cons
AI Limitations
1
Chat Functionality Issues
1
Difficult Settings
1
Inadequate Features
1
Inefficient Search Functionality
1
Seismic Knowledge features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
6.7
Automation
Average: 8.7
6.7
Integrations
Average: 8.5
0.0
No information available
Seller Details
Seller
Seismic
Year Founded
2010
HQ Location
San Diego, CA
Twitter
@SeismicSoftware
3,824 Twitter followers
LinkedIn® Page
www.linkedin.com
1,302 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. With AnswerDash's AI Self-Service, compan

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AnswerDash features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Seattle, WA
    Twitter
    @answerdash
    1,076 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. With AnswerDash's AI Self-Service, compan

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 38% Small-Business
AnswerDash features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2012
HQ Location
Seattle, WA
Twitter
@answerdash
1,076 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Engagely.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Knowledge Base
    1
    Response Time
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Engagely.ai features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    3.3
    Automation
    Average: 8.7
    5.0
    Integrations
    Average: 8.5
    5.6
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Watford
    Twitter
    @engagelyai
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

Users
No information available
Industries
No information available
Market Segment
  • 33% Mid-Market
  • 33% Small-Business
Engagely.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency
1
Helpful
1
Knowledge Base
1
Response Time
1
Cons
This product has not yet received any negative sentiments.
Engagely.ai features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
3.3
Automation
Average: 8.7
5.0
Integrations
Average: 8.5
5.6
Personalization
Average: 8.5
Seller Details
Year Founded
2012
HQ Location
Watford
Twitter
@engagelyai
55 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
(12)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PolyAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    4
    Automation
    3
    Efficiency
    3
    24/7 Support
    2
    AI Integration
    2
    Cons
    Improvements Needed
    1
    Lagging Issues
    1
    Slow Loading
    1
    Slow Performance
    1
    Slow Speed
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PolyAI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.7
    10.0
    Integrations
    Average: 8.5
    10.0
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PolyAI
    Year Founded
    2017
    HQ Location
    London, England
    Twitter
    @polyaivoice
    2,553 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    315 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 25% Mid-Market
PolyAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
4
Automation
3
Efficiency
3
24/7 Support
2
AI Integration
2
Cons
Improvements Needed
1
Lagging Issues
1
Slow Loading
1
Slow Performance
1
Slow Speed
1
PolyAI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.7
10.0
Integrations
Average: 8.5
10.0
Personalization
Average: 8.5
Seller Details
Seller
PolyAI
Year Founded
2017
HQ Location
London, England
Twitter
@polyaivoice
2,553 Twitter followers
LinkedIn® Page
www.linkedin.com
315 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communicati

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LabiDesk features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.7
    7.5
    Integrations
    Average: 8.5
    7.8
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    LabiDesk
    HQ Location
    New York
    Twitter
    @LabiDesk
    673 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communicati

Users
No information available
Industries
No information available
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
LabiDesk features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.7
7.5
Integrations
Average: 8.5
7.8
Personalization
Average: 8.5
Seller Details
Seller
LabiDesk
HQ Location
New York
Twitter
@LabiDesk
673 Twitter followers
LinkedIn® Page
www.linkedin.com
(98)4.3 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Higher Logic Vanilla is a customer community platform from Higher Logic, a global leader in engagement software headquartered in Arlington, Virginia. Backed by the largest community software organizat

    Users
    • Community Manager
    Industries
    • Computer Software
    • Computer Games
    Market Segment
    • 52% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Higher Logic Vanilla Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Easy Setup
    3
    Attendee Engagement
    2
    Easy Integrations
    2
    Cons
    Limited Customization
    3
    Missing Features
    2
    Bugs
    1
    Editing Difficulties
    1
    Email Communication Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Higher Logic Vanilla features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Automation
    Average: 8.7
    7.7
    Integrations
    Average: 8.5
    8.0
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    Arlington, VA
    Twitter
    @HigherLogic
    3,591 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    315 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Higher Logic Vanilla is a customer community platform from Higher Logic, a global leader in engagement software headquartered in Arlington, Virginia. Backed by the largest community software organizat

Users
  • Community Manager
Industries
  • Computer Software
  • Computer Games
Market Segment
  • 52% Mid-Market
  • 36% Small-Business
Higher Logic Vanilla Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Easy Setup
3
Attendee Engagement
2
Easy Integrations
2
Cons
Limited Customization
3
Missing Features
2
Bugs
1
Editing Difficulties
1
Email Communication Issues
1
Higher Logic Vanilla features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.0
Automation
Average: 8.7
7.7
Integrations
Average: 8.5
8.0
Personalization
Average: 8.5
Seller Details
Company Website
Year Founded
2007
HQ Location
Arlington, VA
Twitter
@HigherLogic
3,591 Twitter followers
LinkedIn® Page
www.linkedin.com
315 employees on LinkedIn®
Entry Level Price:$0 Free Forever
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in eve

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 94% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    13
    Features
    10
    Chat Features
    9
    Email Marketing
    8
    Cons
    Learning Curve
    6
    Limited Features
    6
    Limited Options
    5
    Live Chat Issues
    4
    Not Intuitive
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Automation
    Average: 8.7
    7.8
    Integrations
    Average: 8.5
    8.1
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gist
    Year Founded
    2020
    HQ Location
    Newark, Delaware
    Twitter
    @gistplatform
    2,781 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in eve

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 94% Small-Business
  • 5% Mid-Market
Gist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
13
Features
10
Chat Features
9
Email Marketing
8
Cons
Learning Curve
6
Limited Features
6
Limited Options
5
Live Chat Issues
4
Not Intuitive
4
Gist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.7
7.8
Integrations
Average: 8.5
8.1
Personalization
Average: 8.5
Seller Details
Seller
Gist
Year Founded
2020
HQ Location
Newark, Delaware
Twitter
@gistplatform
2,781 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Entry Level Price:$9 /user/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OneDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Integration
    1
    Easy Setup
    1
    Features
    1
    Flexibility
    1
    Cons
    Bugs
    1
    Limited Functionality
    1
    Poor Customer Support
    1
    Required Expertise
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OneDesk features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Automation
    Average: 8.7
    7.9
    Integrations
    Average: 8.5
    8.0
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OneDesk
    Year Founded
    2009
    HQ Location
    Montreal, Canada
    Twitter
    @OneDeskApp
    738 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 27% Enterprise
OneDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Integration
1
Easy Setup
1
Features
1
Flexibility
1
Cons
Bugs
1
Limited Functionality
1
Poor Customer Support
1
Required Expertise
1
Slow Performance
1
OneDesk features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
8.0
Automation
Average: 8.7
7.9
Integrations
Average: 8.5
8.0
Personalization
Average: 8.5
Seller Details
Seller
OneDesk
Year Founded
2009
HQ Location
Montreal, Canada
Twitter
@OneDeskApp
738 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find the answer to their question when they need it the most: in your app. No need to leave,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Support Hero features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.7
    10.0
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Cincinnati, US
    Twitter
    @SupportheroApp
    634 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find the answer to their question when they need it the most: in your app. No need to leave,

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 40% Mid-Market
Support Hero features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.7
10.0
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Year Founded
2016
HQ Location
Cincinnati, US
Twitter
@SupportheroApp
634 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Only AI Assistant for Self Storage. 80% of your repetitive tasks on autopilot. swivl augments your existing team to understand what works and automatically tune property-level decisions every day

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 88% Mid-Market
    • 19% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Swivl features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Automation
    Average: 8.7
    7.6
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Swivl
    Year Founded
    2018
    HQ Location
    Atlanta, Georgia
    Twitter
    @tryswivl
    446 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Only AI Assistant for Self Storage. 80% of your repetitive tasks on autopilot. swivl augments your existing team to understand what works and automatically tune property-level decisions every day

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 88% Mid-Market
  • 19% Small-Business
Swivl features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.7
7.6
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Seller
Swivl
Year Founded
2018
HQ Location
Atlanta, Georgia
Twitter
@tryswivl
446 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FROGED features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    6.4
    Automation
    Average: 8.7
    6.7
    Integrations
    Average: 8.5
    8.7
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Malaga, Spain
    Twitter
    @FrogedEN
    281 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized

Users
No information available
Industries
No information available
Market Segment
  • 71% Small-Business
  • 29% Mid-Market
FROGED features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
6.4
Automation
Average: 8.7
6.7
Integrations
Average: 8.5
8.7
Personalization
Average: 8.5
Seller Details
Year Founded
2019
HQ Location
Malaga, Spain
Twitter
@FrogedEN
281 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
(18)4.2 out of 5
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Entry Level Price:$90 month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 72% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Communication Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Connectivity
    1
    Ease of Use
    1
    Easy Communication
    1
    Simple
    1
    Cons
    Messaging Issues
    1
    Not Intuitive
    1
    UX Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Communication features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Automation
    Average: 8.7
    6.7
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Newark, US
    Twitter
    @littlesaas
    148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

Users
No information available
Industries
No information available
Market Segment
  • 72% Small-Business
  • 17% Mid-Market
Communication Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Connectivity
1
Ease of Use
1
Easy Communication
1
Simple
1
Cons
Messaging Issues
1
Not Intuitive
1
UX Issues
1
Communication features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.1
5.0
Automation
Average: 8.7
6.7
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Year Founded
2018
HQ Location
Newark, US
Twitter
@littlesaas
148 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®