OneDesk Pricing Overview

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OneDesk Pricing Key Insights

Last updated on Apr 09, 2026

OneDesk offers 2 pricing editions, starting from $9 to $11. OneDesk pricing tiers are designed to support different usage levels and team sizes. OneDesk also offers a free trial. Compare the OneDesk pricing table below to figure out the best fit for your needs. Some plans may require you to contact OneDesk for custom pricing.

Per User (Yearly) — $9 / /user/month

Per User (Monthly) — $11 / /user/month

Rated 4.2 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Per User (Yearly)

/user/month

Billed yearly for $108 per user which averages to $9/user/month

Per User (Monthly)

$11

/user/month

Billed monthly for $11 per user

Top-Rated Alternatives

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OneDesk Alternatives Pricing

The following is a quick overview of editions offered by other Project Management Software

Product	Price	Features
Zoho Desk FREE	$0.00	Completely Free upto 3 agents Email Ticketing Customer Management Private Knowledge Base Multi Language Help desk Mobile Apps 24*5 Email Support Help Center Predefined SLAs Macros
Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
Freshservice STARTER	$19.00	For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account

Various alternatives pricing & plans

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Pricing information for the above various OneDesk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

OneDesk Pricing Reviews

(1)

Derek C.

UC & VoIP System Administrator

Business Supplies and Equipment

Mid-Market (51-1000 emp.)

9/1/2026

"Streamlined Ticket Management But Needs Better Telephony Integration"

3.5/5

What do you like best about OneDesk?

I value OneDesk's linked ticket-task structure for my multi-branch telecom work in Dallas. When a branch reports SIP trunk drops or softphone failures, I can generate implementation tasks directly from support tickets, which helps track IPPBX adjustment work across sites. This feature removes extra copy-paste work, allowing me to create dedicated tasks from support tickets for technicians. The progress updates feeding back to the original request keep sales and site managers updated, which is a valuable aspect. Review collected by and hosted on G2.com.

What do you dislike about OneDesk?

OneDesk lacks robust native telephony connectors for our Dallas VoIP environment. Pulling IPPBX call logs into tickets requires manual CSV imports, which is clunky for multi-branch outages. Its QoS-related metadata tagging is very limited. I must manually reconcile imported telecom records to meet US business-communication record-keeping standards for our 51-200-person business-supplies firm. Without native IP-PBX connectivity, we had to build manual CSV import workflows. Review collected by and hosted on G2.com.