# LabiDesk Reviews **Vendor:** LabiDesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 24 ## About LabiDesk LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing. ## LabiDesk Reviews ### 1. All-In-One help desk solution **Rating:** 3.5/5.0 stars **Reviewed by:** Junwen Chen F. | Financial Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2021 **What do you like best about LabiDesk?** Pros: 1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base) 2) Relatively simple to use - the onboarding is user friendly to get us to start 3) Customizable - a lot of options are available to use **What do you dislike about LabiDesk?** Cons: 1) No apps for iOS and Android (can only work on laptop and not on the move) 2) UI/UX can be improved (good to have dark mode) 3) Addition of more features and integrations will be good to have **Recommendations to others considering LabiDesk:** While LabiDesk is relatively new, it has lots of potentials to grow. It is helpful for small businesses and start-ups to have an All-In-One help desk solution. **What problems is LabiDesk solving and how is that benefiting you?** Overall, Labidesk is an All-In-One help desk solution that helps to manage customer relationships comprehensively. It is rich in features and still very simple to use. With a structured solution like Labidesk, we can keep our customers' contacts and details organized and not lose the tasks. ### 2. New Support Kid on the Block **Rating:** 4.0/5.0 stars **Reviewed by:** Coën V. | HEAD OF KEINBOCK., Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2022 **What do you like best about LabiDesk?** Labidesk has all the features a support agent would need. As a one man show it does help me keep them customers on track without losing my sanity. It has all the data I need to get my support going. I also like how beautiful the chat-widget is. THe knowledge Base and the mini CRM also helps to improve my support. **What do you dislike about LabiDesk?** THe Interface is too clunky and the labeling of the menu order is confusing at start. The setup can be fast but there are many open questions during the setup- It could use better contrasting and colors. **What problems is LabiDesk solving and how is that benefiting you?** I use Labidesk to keep my customer service professional and fast. I also use it to track users on which knowledge base pages they are surfing and improving it on the get go. Its the portal to my business where people can ask question. ### 3. Very good all-in-one helpdesk software for SMEs **Rating:** 4.5/5.0 stars **Reviewed by:** Piotr C. | Twórca, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** Labidesk is a complete customer service platform. Quite a new player on the market - if developed, it can make a big difference. On the plus side, all-in-one helpdesk software allows you to keep your finger on the team's pulse. Cool is the option of shared mailboxes. All in all, the shared inbox is probably the essential part of the whole system. All the important elements when it comes to customer contact are probably included in one tool: -help center, -live chat, -knowledge base, -roadmap. I haven't tested creating departments, but it's good to see that this feature exists. I understand that eventually, I can separate for example, sales from marketing. The option to measure customer satisfaction and functions for checking or monitoring team productivity also looks attractive. There is also a live chat option on the website. **What do you dislike about LabiDesk?** UI needs improvement. For example, on a large monitor, everything is relatively small, a lot of space is free, and it isn't easy to read the information. Perhaps this will be an advantage when the system will be filled with applications and interactions with customers. Now the option to choose the size of the fonts would be helpful. **Recommendations to others considering LabiDesk:** The system is not yet fully mature. Before implementing it in your company, test if key features work and are available. **What problems is LabiDesk solving and how is that benefiting you?** Labidesk helps to manage customer relationships comprehensively. ### 4. A new and promising all in one ticket and customer support platform **Rating:** 4.0/5.0 stars **Reviewed by:** Fabrizio S. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** The UI and the ease of use, it's rich in features and still very simple to use. The fact that you can have your customized KB page is also a good addition to the other features. Team collaboration, private notes and unified mailbox support make this app a great player in the sector. **What do you dislike about LabiDesk?** The lack of Native mobile app for android or apple devices The onboarding was nice but still missing some instructions The theming has some bugs to be ironed out, nothing major tho **What problems is LabiDesk solving and how is that benefiting you?** When you have a lot of customers that write you email to get the support you can easily lose track, while when using a structured solution like Labidesk you can keep them organized and don't lose the tasks. You have all the requests clearly organized and you can answer and manage them to improve the quality of your support and problem-solving skills. If you have a team too that would be amazing as you can forward and collaborate for a better and more consistent experience which is all tracked. ### 5. Polished Helpdesk Solution! **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya S. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I have been looking for a helpdesk-type tool to make it easier for my clients to get in touch if they need assistance. Been using LabiDesk and I can tell it is exactly what was missing from my workflow. Everything is laid out logically and it is intuitive. It makes it super easy to see when and who needs assistance. I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals less hassle. Knowledge base is another thing I like, which I have gradually built and added multiple articles into it, this also helps in reduction of support queries, which frees up my time. As everything is integrated, things seem automated, so when step-1 occurs, then it is automatically directed to setp-2 as it is within the app itself. So I really like that it does multiple things and not just one. **What do you dislike about LabiDesk?** There is definitely room for improvement, and addition of more features would be great, to make the platform more powerful. Integration with more platforms will be a nice addition to make it more dynamic. Some more feature development is required to make this the ultimate platform. **Recommendations to others considering LabiDesk:** Overall the platform has simplified my workflow and I am quite happy with it. If you are looking for a ticketing and support tool, you should definitely try this. It has everything you need plus heaps more! **What problems is LabiDesk solving and how is that benefiting you?** The tool allows me to save so much time! It also makes me look good in front of clients as they find it very easy to access the knowledge base to get questions answers without having to wait for anyone, on the other hand, incase they need assistance, they can quickly connect to me and I can get things sorted for them. It saves time as well as makes me look professional in my client's eyes. ### 6. New Help Desk On The Block :) **Rating:** 5.0/5.0 stars **Reviewed by:** Stasha K. | Freelancer - Illustrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about LabiDesk?** User experience depends on accessibility and of a good preview, also the knowledge of the team. But it's the same in the case of team experience. I think that is the strong point of this service—good experience for both. I was disappointed with other products because of the complicated way of function, the high price, or there is not everything that fits my needs, etc. For now, I find this service helpful, and it entirely does things for which it is made. I can tell that I'm happy because of the integration ability with popular places like Facebook. It's a big plus when It comes to availability. The widget also can be placed on the helpdesk page directly in one copy-paste step. The platform Dashboard is pleasantly organized, and every option is so easy to find and use. There is the big thing because you can place your domain and business email address. When they created this product, they thought about the success of everyone who decided to use it. It's a huge thing when you can have so many crucial features for business in just one product. **What do you dislike about LabiDesk?** Sometimes, the button has no response, e.g., control to create a new ticket for visitors or on the site itself to send an email. I don't know what it is, but I believe they will fix it if there is an issue on the platform. Also, the site has an entirely unadapted look when it opens in Internet Explorer (I don't understand why, but you should pay attention). Intercom chat theme, which is lovely, seems to me that it has some minor flaws due to which I cannot eliminate the "Powered by LabiDesk" link even though I chose to disappear and the chat button is immutable ("Get Help" only as I see). If you reload the page, you might lose your static chat preview. That happens on the user side, too, if he refreshes the page. It can be not very pleasant. I believe there is an easy fix. **Recommendations to others considering LabiDesk:** There are many good products to consider, but LabiDesk is focused on simplicity in organization and practical way to communicate with your customers. Often, I work in a support team, and this is great for a small group. They have a trial, and I suggest trying it first. **What problems is LabiDesk solving and how is that benefiting you?** For the small team, it's the best option to have one well-organized and straightforward place to coordinate with customers' needs. Often, we have to answer the same question repeatedly, so with this, we have to think just who is going to answer once. It's a huge helping hand for what we need in the simplified and transparent way of work. It's easier to inform people about something that we are proud of or some upcoming events, and we love the chat form and all the options that users can find in the widget. ### 7. Has a good potential. **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj l. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I've been keeping an eye on their product to see how they're developing it, and I can confirm that they are indeed working on the whole product. One of the things I enjoy best about Labidesk is the chat UI. I've been looking for something comparable to the intercom for a long time but have never found it, but this appears to have it. **What do you dislike about LabiDesk?** With so many options, the backend UI feels overwhelming. UX can be improved, but I believe that this will be dependent on the user. It may appear simple to people who have been using it for some time. **What problems is LabiDesk solving and how is that benefiting you?** I've been looking for a full one-suit solution to manage our support but haven't been able to find one that meets our requirements. Labidesk has the potential to be great to our business. ### 8. Simple Customer Ticket Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Novelyn C. | Launch Manager/Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** Labidesk is a lifesaver. It's an all-in-one helpdesk software that lets me engage with my customers and get them the answers they need to be satisfied. I would recommend Labidesk to any customer service or sales team out there! **What do you dislike about LabiDesk?** The reporting is still in progress, and I think the UI does have some room for improvement. I can't wait to see the reporting feature be live and in full power. **Recommendations to others considering LabiDesk:** If you are looking for a simple system to manage your customers/clients and don't need much of 3rd party integrations, then this is for you. **What problems is LabiDesk solving and how is that benefiting you?** We used to have multiple systems in place, and it was such a pain! But Labidesk is so easy, and it does everything we need! It is also easy to set up and customize. ### 9. Best experience ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2022 **What do you like best about LabiDesk?** It takes like two days to learn all the stuff you need, and it is straightforward to teach too. The all-in-one shared inbox is the best solution to centralize all the conversations and keep track of the customer's issues. The layout is lovely and intuitive to use. I 100% recommend it if you have a small/medium business that needs to keep track of the info of the customer and has various sales channels. **What do you dislike about LabiDesk?** Overall the site is excellent and does everything I need for my business. My only complaint is the lack of a mobile app, but I'm sure in the future, the developer team will surprise us with that. **Recommendations to others considering LabiDesk:** If you want a solution for customer service channels in one place, with great support, and good tools, this is the app for you. **What problems is LabiDesk solving and how is that benefiting you?** Now I can unify my responses because I have a single place where I can respond to all my customer's inquiries. That way LabiDesk helps me organize my time and tasks, making my customers happy and my business afloat! ### 10. LabiDesk is an incredible software **Rating:** 4.0/5.0 stars **Reviewed by:** Nilayan G. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** LabiDesk is an all-in-one help desk system. It combines the functionalities of a shared mailbox, ticketing, knowledge base, CRM and time tracking into one overall application. This program is a terrific solution for small businesses looking to keep track of customer data and the issues faced by each customer and resolve them. LabiDesk's features make it great for on-the-go team collaboration and customer support. After setting up LabiDesk using the free trial, I was intrigued by the UI experience. Faull marks for that. **What do you dislike about LabiDesk?** I have not encountered anything broken or lacking yet. The might be a few features that will be great for other customers, but as of now, I think this software can satisfy my use case. That said, no software is perfect. The good thing is the team behind LabiBook looks committed. **What problems is LabiDesk solving and how is that benefiting you?** LabiDesk makes the whole process of communicating with customers and resolving their issues a breeze. It is an ideal software for a small team. ### 11. Great Helpdesk Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Rizqy D. | Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I like the ease of the dashboard, the UI/UX is good, I can access everything in one place. Making the ticketing system easier, and very rich in widgets such as ticket systems, help widgets, and even live chat that can help make the helpdesk system on the website easier for developers. **What do you dislike about LabiDesk?** There's still a lot that can be improved, maybe the personalized help site can make a live view when editing, and drag & drop the unit when personalized the help page will make the UX better. Pagespeed score is also slightly affected by widgets. **What problems is LabiDesk solving and how is that benefiting you?** to find out what customers are complaining about and what they want and need ### 12. Great help desk for SMB! **Rating:** 4.5/5.0 stars **Reviewed by:** Tony C. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I like the live chat function of LabiDesk. It allows customization to make the live chat widget match the look and feel of my brand. The intercom template they have for live chat is my favorite. **What do you dislike about LabiDesk?** I'm not liking the UI/UX of the software as I feel like the current menu on the left is a bit compact and clustered. I hope they improve the layout similar to Intercom or ZenDesk. **What problems is LabiDesk solving and how is that benefiting you?** Using LabiDesk, I'm able to track the support tickets from my clients, which allows me to respond in a timely manner and offer a better experience by tracking all my tickets. ### 13. Great Help Desk app **Rating:** 3.5/5.0 stars **Reviewed by:** Calvin S. | Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** The UI is simple and clean. The knowledge base and widget have live previews which is really helpful. Labidesk has solid features for a knowledge base and ticketing system through the chat widget and website. **What do you dislike about LabiDesk?** It would be great to customize ticket numbering (starting number etc). Cannot create a ticket from live chat (yet). **Recommendations to others considering LabiDesk:** Solid Help Desk for your business. I would recommend Labidesk to those looking for an all-in-one help desk platform. **What problems is LabiDesk solving and how is that benefiting you?** Multiple tools under one place for customer help desk (live chat, ticketing and knowledge base) ### 14. Great tool for customer support management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about LabiDesk?** I run a small business and was looking for a simple solution to handle customer inquiries for a new project. I found Labidesk through Facebook Support Groups. It offers Ticketing, Livechat, Knowledge Base and some other features which I do no need at the moment. The interface is clean and simple. **What do you dislike about LabiDesk?** Right now I think that it is missing a mobile app and also the ability to handle several languages. I hope that these features are coming at some point since they are very important to me. **What problems is LabiDesk solving and how is that benefiting you?** It allows me to be organized when receiving questions from customers which would not be possible with a simple email software. I never had live chat before so this is a bonus for me as well. ### 15. Great helpdesk platform **Rating:** 4.5/5.0 stars **Reviewed by:** Peter Bachmann D. | WordPress-udvikler, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I am satisfied with the integration ability and availability of this product. It's a big plus that it can be placed on any page, including my helpdesk page in one copy-paste step! The dashboard is pleasantly organized which makes finding options easy for me as well because they've thought about what would work best with everyone who decides to use it namely having so many crucial features included into just one package. **What do you dislike about LabiDesk?** Doesn't look perfect in Internet Explorer, but I know Microsoft will close down Explorer next year. **What problems is LabiDesk solving and how is that benefiting you?** Great for answering your costumers questions, and making if easy for costumers to get support. ### 16. Comprehensive Chat and Canned Options from Labidesk **Rating:** 4.0/5.0 stars **Reviewed by:** Ankush C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** It is easy to configure and offers a lot of options. It is customizable and you have all the options available, including adding agents for live chat. **What do you dislike about LabiDesk?** It will be great if Labidesk can show which page is the visitor on when they initiate live chat. **What problems is LabiDesk solving and how is that benefiting you?** Connecting with my site visitors and resolving their queries regarding the offering I have on my website ### 17. Stop paying for individual software! **Rating:** 5.0/5.0 stars **Reviewed by:** JC C. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I have a team of 20 people to manage, and every 2 weeks, another set of 20 will rotate. I have never tried a tool before who can do that for you in such an easy fashion. Resetting teams and managing has never gelt so complete. Kudos for the very easily understandable UI. It's so good! **What do you dislike about LabiDesk?** Not much, but I hope it improves more in the future. Looking at the roadmap, it feels like there's more to see in the following months. **What problems is LabiDesk solving and how is that benefiting you?** Managing my team with all of the productivity tools available has never been so streamlined. ### 18. A good new help desk tool in the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Arghya G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** Unlike other helpdesk tool this even has a mini crm along with other functionality which is great. **What do you dislike about LabiDesk?** The Pricing is a bit on the higher side but that can be ignored too because of the features offered. **What problems is LabiDesk solving and how is that benefiting you?** Helping customers, generating more leads, building a better customer service. ### 19. Affordable solution for all customer service needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Syed Asif S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** I just started using this, and the ease of use, along with the option to keep all the support channels in one place is what makes it stand apart in the crowd. **What do you dislike about LabiDesk?** AS I said, I just started using this, so I haven't encountered any serious issues with Labidesk, but I'll update my review as soon as I find something to improve upon. **What problems is LabiDesk solving and how is that benefiting you?** I've recently launched a SaaS and was looking for an affordable solution since we are 100% bootstrapped. ### 20. Very fast app! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** - The UI - The design looks cool. - It has a lot of options that are easy and intuitively to set - It has themes - has mailbox and chat too - it is super fast. **What do you dislike about LabiDesk?** I could not verify my mailbox from the begining. The design could be modified a little **What problems is LabiDesk solving and how is that benefiting you?** We use it to manage our emails from clients ### 21. Nice templates, great roadmap! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** Easy to set up and onboard. The initial set up and onboarding are intuitive and fast. **What do you dislike about LabiDesk?** Product is still early stages, but roadmap includes killer features. **What problems is LabiDesk solving and how is that benefiting you?** Unified inbox and having all your social channels feed into one place to catch all customer and prospective customer communications is key. ### 22. If north of your company is customer service then this is a must try. **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik M. | Senior Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** The ease and simplicity of product use are something that I like. **What do you dislike about LabiDesk?** Nothing as such, but UI can be a little better. **What problems is LabiDesk solving and how is that benefiting you?** Customer service, chat is what I try to solve. ### 23. It’s a wonderful app for dealing with helpdesk tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** LabiDesk is a customer service and help desk platform that allows you to collect, communicate, and respond to feedback. With LabiDesk, you can easily monitor how customers perceive your company and how they interact with you via email, telephone calls, and chat. **What do you dislike about LabiDesk?** There's nothing I don't like about this software. **What problems is LabiDesk solving and how is that benefiting you?** Lots of tickets ### 24. Great shopify integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about LabiDesk?** Finally a helpdesk that integrates with Shopify **What do you dislike about LabiDesk?** Chat box should be more customizable and be able to remove branding **What problems is LabiDesk solving and how is that benefiting you?** I can see my customer's order information when they complain about a product, instead of having to ask them. ## LabiDesk Discussions - [What is LabiDesk used for?](https://www.g2.com/discussions/what-is-labidesk-used-for) - [View LabiDesk pricing details and edition comparison](https://www.g2.com/products/labidesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A51%3A17+-0500&secure%5Bsession_id%5D=49fe5da9-95c6-4b72-960c-3c617f65fa98&secure%5Btoken%5D=a59b3d56aa25305fa7c3b23169174f19f4c65e4d6a8e16203f8a6aa0e6aec874&format=llm_user) ## LabiDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LabiDesk Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,320 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews)