LabiDesk Reviews & Product Details

Pros:

1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base)

2) Relatively simple to use - the onboarding is user friendly to get us to start

3) Customizable - a lot of options are available to use Review collected by and hosted on G2.com.

Cons:

1) No apps for iOS and Android (can only work on laptop and not on the move)

2) UI/UX can be improved (good to have dark mode)

3) Addition of more features and integrations will be good to have Review collected by and hosted on G2.com.

Labidesk has all the features a support agent would need. As a one man show it does help me keep them customers on track without losing my sanity. It has all the data I need to get my support going. I also like how beautiful the chat-widget is. THe knowledge Base and the mini CRM also helps to improve my support. Review collected by and hosted on G2.com.

THe Interface is too clunky and the labeling of the menu order is confusing at start. The setup can be fast but there are many open questions during the setup- It could use better contrasting and colors. Review collected by and hosted on G2.com.

Labidesk is a complete customer service platform.

Quite a new player on the market - if developed, it can make a big difference. On the plus side, all-in-one helpdesk software allows you to keep your finger on the team's pulse. Cool is the option of shared mailboxes.

All in all, the shared inbox is probably the essential part of the whole system.

All the important elements when it comes to customer contact are probably included in one tool:

-help center,

-live chat,

-knowledge base,

-roadmap.

I haven't tested creating departments, but it's good to see that this feature exists. I understand that eventually, I can separate for example, sales from marketing.

The option to measure customer satisfaction and functions for checking or monitoring team productivity also looks attractive.

There is also a live chat option on the website. Review collected by and hosted on G2.com.

UI needs improvement. For example, on a large monitor, everything is relatively small, a lot of space is free, and it isn't easy to read the information. Perhaps this will be an advantage when the system will be filled with applications and interactions with customers. Now the option to choose the size of the fonts would be helpful. Review collected by and hosted on G2.com.

The UI and the ease of use, it's rich in features and still very simple to use. The fact that you can have your customized KB page is also a good addition to the other features. Team collaboration, private notes and unified mailbox support make this app a great player in the sector. Review collected by and hosted on G2.com.

The lack of Native mobile app for android or apple devices

The onboarding was nice but still missing some instructions

The theming has some bugs to be ironed out, nothing major tho Review collected by and hosted on G2.com.

I have been looking for a helpdesk-type tool to make it easier for my clients to get in touch if they need assistance. Been using LabiDesk and I can tell it is exactly what was missing from my workflow. Everything is laid out logically and it is intuitive. It makes it super easy to see when and who needs assistance. I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals less hassle.

Knowledge base is another thing I like, which I have gradually built and added multiple articles into it, this also helps in reduction of support queries, which frees up my time.

As everything is integrated, things seem automated, so when step-1 occurs, then it is automatically directed to setp-2 as it is within the app itself. So I really like that it does multiple things and not just one. Review collected by and hosted on G2.com.

There is definitely room for improvement, and addition of more features would be great, to make the platform more powerful. Integration with more platforms will be a nice addition to make it more dynamic. Some more feature development is required to make this the ultimate platform. Review collected by and hosted on G2.com.

User experience depends on accessibility and of a good preview, also the knowledge of the team. But it's the same in the case of team experience. I think that is the strong point of this service—good experience for both.

I was disappointed with other products because of the complicated way of function, the high price, or there is not everything that fits my needs, etc. For now, I find this service helpful, and it entirely does things for which it is made. I can tell that I'm happy because of the integration ability with popular places like Facebook. It's a big plus when It comes to availability. The widget also can be placed on the helpdesk page directly in one copy-paste step. The platform Dashboard is pleasantly organized, and every option is so easy to find and use. There is the big thing because you can place your domain and business email address. When they created this product, they thought about the success of everyone who decided to use it. It's a huge thing when you can have so many crucial features for business in just one product. Review collected by and hosted on G2.com.

Sometimes, the button has no response, e.g., control to create a new ticket for visitors or on the site itself to send an email. I don't know what it is, but I believe they will fix it if there is an issue on the platform. Also, the site has an entirely unadapted look when it opens in Internet Explorer (I don't understand why, but you should pay attention). Intercom chat theme, which is lovely, seems to me that it has some minor flaws due to which I cannot eliminate the "Powered by LabiDesk" link even though I chose to disappear and the chat button is immutable ("Get Help" only as I see). If you reload the page, you might lose your static chat preview. That happens on the user side, too, if he refreshes the page. It can be not very pleasant. I believe there is an easy fix. Review collected by and hosted on G2.com.

I've been keeping an eye on their product to see how they're developing it, and I can confirm that they are indeed working on the whole product. One of the things I enjoy best about Labidesk is the chat UI. I've been looking for something comparable to the intercom for a long time but have never found it, but this appears to have it. Review collected by and hosted on G2.com.

With so many options, the backend UI feels overwhelming. UX can be improved, but I believe that this will be dependent on the user. It may appear simple to people who have been using it for some time. Review collected by and hosted on G2.com.

Labidesk is a lifesaver. It's an all-in-one helpdesk software that lets me engage with my customers and get them the answers they need to be satisfied. I would recommend Labidesk to any customer service or sales team out there! Review collected by and hosted on G2.com.

The reporting is still in progress, and I think the UI does have some room for improvement. I can't wait to see the reporting feature be live and in full power. Review collected by and hosted on G2.com.

It takes like two days to learn all the stuff you need, and it is straightforward to teach too.

The all-in-one shared inbox is the best solution to centralize all the conversations and keep track of the customer's issues.

The layout is lovely and intuitive to use.

I 100% recommend it if you have a small/medium business that needs to keep track of the info of the customer and has various sales channels. Review collected by and hosted on G2.com.

Overall the site is excellent and does everything I need for my business. My only complaint is the lack of a mobile app, but I'm sure in the future, the developer team will surprise us with that. Review collected by and hosted on G2.com.

LabiDesk is an all-in-one help desk system. It combines the functionalities of a shared mailbox, ticketing, knowledge base, CRM and time tracking into one overall application. This program is a terrific solution for small businesses looking to keep track of customer data and the issues faced by each customer and resolve them. LabiDesk's features make it great for on-the-go team collaboration and customer support.

After setting up LabiDesk using the free trial, I was intrigued by the UI experience. Faull marks for that. Review collected by and hosted on G2.com.

I have not encountered anything broken or lacking yet. The might be a few features that will be great for other customers, but as of now, I think this software can satisfy my use case.

That said, no software is perfect. The good thing is the team behind LabiBook looks committed. Review collected by and hosted on G2.com.