Introducing G2.ai, the future of software buying.Try now
Product Avatar Image

Support Hero

Show rating breakdown
10 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2016
Profile Filters

All Products & Services

Profile Name

Star Rating

6
4
0
0
0

Support Hero Reviews

Review Filters
Profile Name
Star Rating
6
4
0
0
0
Verified User in Computer Software
UC
Verified User in Computer Software
03/28/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Simply Awesome

The feature that enables users to add diverse content libraries has significantly enhanced customization, tailoring our offerings to specific user needs. Support Hero stands out for its user-friendliness and simplicity, facilitating seamless navigation between languages and helping us identify articles pending translation or updates.
Jalimsingh T.
JT
Jalimsingh T.
Accounts Payable, P2P, SAP, Invoice Processing
02/26/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Eventually, It's very much useful

Hero is comes in existence when there is no alternative available for processing any customer request for requisition. At that time Hero becomes essential for the business.
Verified User in Real Estate
UR
Verified User in Real Estate
05/20/2023
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Simplified and Time Saving Support with Support Hero

There's a lot to like about Support Hero, especially from a solopreneur's standpoint. For starters, its simplicity and straightforwardness have won me over. In a world where similar products often get bogged down in complexity, Support Hero is a breath of fresh air. Creating support content with Support Hero is easy, and integrating the widget on my site is equally simple. The widget is a star player in my support strategy—it's a helpful guide that points users to relevant help documentation, reducing the number of help requests and freeing up my time. And let's not forget the user-friendly experience. With Support Hero, there's no steep learning curve and no wrestling with convoluted features. It's flexible, accommodating, and it has adapted beautifully to my changing needs over the years. My takeaway is that Support Hero will save you time in integrating a knowledgebase into your site, as well as in adding content to it. If you want a no-hassle way to get support content online quickly and easily, this hidden gem is it.

About

Contact

HQ Location:
Cincinnati, US

Social

@SupportheroApp

What is Support Hero?

Support Hero is an innovative software solution designed to enhance the efficiency and effectiveness of customer support, primarily by focusing on self-service capabilities. Available at https://www.supporthero.io, this platform aims to decrease support tickets and increase customer satisfaction by empowering users to find solutions to their issues through an intuitive, data-driven knowledge base before contacting support.Support Hero's system integrates seamlessly into existing software, providing powerful analytics that help businesses understand common customer issues, track the performance of help articles, and identify areas for improvement. Their tool is particularly useful for software companies, e-commerce businesses, and other online services that aim to streamline their customer service process and provide a better user experience while reducing the workload on their support teams.

Details

Year Founded
2016