Gist's free tier includes live chat, a conversations inbox, contact management, pop-up forms, email marketing, broadcast emails, meeting scheduling, mobile apps, and reporting dashboards, making it genuinely functional for small businesses. Gist's All-in-One Pro plan at $19 unlocks advanced capabilities including conversational bots, Facebook and Twitter integrations, conversation routing, live view, visual workflows, smart send times, unlimited email sends, automated meeting scheduling, and detailed email statistics. G2 reviewers note that the free plan's contact limits and lack of webhooks and advanced automation are the primary drivers for upgrading, while the Pro tier effectively replaces multiple standalone tools.