PolyAI Reviews & Product Details

PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business, including banks, hotels, insurers, restaurants, retail and telecoms. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has been recognized by Forbes in their 2023 AI 50, Gartner as a Cool Vendor in Conversational AI, and CB Insights in their 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.

Seller

PolyAI

Discussions

PolyAI Community

Languages Supported

Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Danish, German, English, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Malay, Burmese, Nepali, Dutch, Punjabi, Polish, Portuguese, Russian, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

PolyAI helps build AI based conversational experiences

Overview by

Damien Smith

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Rocio C.

Recruiter Digital Coach

Small-Business (50 or fewer emp.)

10/25/2025

"PolyAI interactions"

5/5

What do you like best about PolyAI?

Automation and efficiency, the multi support platform, when speaking to it at times it feels as if it was a real person interacting Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

Slow at times, some annoying advertising for consumers. Review collected by and hosted on G2.com.

Buket K.

Software Developer

Enterprise (> 1000 emp.)

10/30/2023

"Very useful voice assistant tool"

5/5

What do you like best about PolyAI?

I loved PolyAi for its exceptional capability to automate client calls.Their customer support is commendable. The interface is simple and very user friendly. We have been able to integrate it with various software systems. Provides human like voice that is of the highest quality imaginable. Certainly avoids a robot like voice. The wide array of features as an AI tool makes PolyAi an amazing tool to use. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

There was very little to find fault with in my experience. Everything proceeded exceptionally smoothly and the team provided excellent support. If I had to mention a minor thing, it would be the inclusion of voice analytics to enchance our ability to analyze customer requests to the voice assistant. Additionally while this is not a significant concern some complex scenarios may pose slight challenges for PolyAi. Review collected by and hosted on G2.com.

What problems is PolyAI solving and how is that benefiting you?

Operating aroudn the clock with a 100% call answering rate we ensure a consistently braded and superior guest experience especially in a marketplace where resources are often limited. Their customer driven chatbot can provide responses to customer inquiries with a commendable level of accuracy. This includes the ability to extract essential data from customer text and deliver meaningful responses to customer messages to a significant extent. Review collected by and hosted on G2.com.

Sagar R.

Senior Recruitment Consultant

Small-Business (50 or fewer emp.)

10/25/2023

"Best automated voice assistant by Polyai"

5/5

What do you like best about PolyAI?

I really like PolyAi tool because It is a best tool to help me to automate my calls for clients. It's have very easy to use interface and easy to implement with any software. Their customer support is also good. I am using poly ai frequently. Apart from that Poly ai also have lots of features to use as an AI tool. Also it's very easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

Sometimes the app is working slow and it will take time to initiate any command. Review collected by and hosted on G2.com.

Prajwala K.

Human Resources Executive

Small-Business (50 or fewer emp.)

11/17/2023

"Review for PolyAI"

5/5

What do you like best about PolyAI?

PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless conversational AI bot. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

I don't have anything to say dislike about polyAI Review collected by and hosted on G2.com.

Susanne C.

Enterprise (> 1000 emp.)

2/6/2023

"PolyAI creates major boost to Mohegan Sun’s guest experience through virtual agent technology."

5/5

What do you like best about PolyAI?

There are many options for AI currently in the market. PolyAI impressed us by providing a product that could be launched in a short amount of time without risking quality. The PolyAI team is knowledgeable, adaptable, and responsive- they believe in their product, and we feel confident that we have their support.

In addition, the virtual agent does not require additional IT resources and will adapt based on data collected during the calls. This means we have not had to continuously maintain this service, allowing our team to focus on the operation and guest service. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

Mohegan Sun’s overall experience of working with PolyAI has been positive. PolyAI has fully met our expectations, so we do not have issues to report or "dislikes". Review collected by and hosted on G2.com.

What problems is PolyAI solving and how is that benefiting you?

During the pandemic, the incoming call volume nearly tripled with general information questions such as hours of operation and safety protocols. Staffing was a challenge during this time, so we were only able to answer less than half of the calls coming in. By implementing PolyAI, we saw immediate results: The VIP Services team was able to answer 30% more calls, our guest service scores increased, and the team morale skyrocketed. Review collected by and hosted on G2.com.

Sandeep N.

Key Account Manager

Mid-Market (51-1000 emp.)

9/5/2023

"PolyAI - Customer Led Voice Assistant"

5/5

What do you like best about PolyAI?

Consistently deliver your best brand experience, achieve accurate resolution and uncover data-driven business opportunities Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

Could not find any as it has very seem less API integrations too. Review collected by and hosted on G2.com.

Vishal S.

Business Change Manager

Enterprise (> 1000 emp.)

1/31/2023

"Brilliant customer-led conversational assistants, delivered to your bespoke needs!"

5/5

What do you like best about PolyAI?

Great group of individuals who work with your business to create a bespoke solution, enhancing the user journey.

The team at PolyAI will also use data and analytics to spot opportunities for continuous improvement (both experiential and commercial), supporting your business to improve and grow. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

Nothing to note. PolyAI were great to work with! Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

1/19/2023

"PolyAI provide a Customer led conversational assistant of the highest quality"

5/5

What do you like best about PolyAI?

The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

Only downside is the public's acceptance of a voice assistant doing the job. Those not familiar with dealing with 'AI' tend to think of the assistant as rude although all it does is follow the script and adjust. Review collected by and hosted on G2.com.

Verified User in Restaurants

Enterprise (> 1000 emp.)

1/23/2023

"PolyAI: Pioneers of the Digital Host"

5/5

What do you like best about PolyAI?

- Improves call answering stats. A huge isse within a hospitality sector that is facing recruitment and retention headwinds

- Incrementality delivers a great ROI

- The quality of customer led conversation assist is second to none, with a voice that connects with customers and doesnt feel robotic. Its intelligent and knows what the guest wants. High quality code that is able to understand native language with ease.

- Rich data available as an output of calls. Able to shape strategy Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

- None! Any further improvements to the PolyAI product would simply serve to supplement the already high quality service provided. PolyAI is already a high quality product that becomes more intelligent naturally with increased usage. Review collected by and hosted on G2.com.

What problems is PolyAI solving and how is that benefiting you?

- Understanding turn away data (Excess Demand). Our business is able to understand where there are inefficient restaurant plans and helps us to maximise assets. We can view rich granular data at store level, which allows us to focus energy in the right places. We've learnt so much about our guests; when they want to book, how they like to book. We turn this insight into strategic plans that has helped our business with over 50 years experience in the branded restaurant sector grow and learn. Review collected by and hosted on G2.com.

Brian J.

Director, Contact Center Operations

Enterprise (> 1000 emp.)

7/27/2022

"Poly AI handled 87% of non-revenue calls on day one driving a much better CX."

5/5

What do you like best about PolyAI?

We reviewed several AI providers before choosing Poly AI. Voice quality was my number 1 requirement. Poly AI far exceeded the voice quality of the several other providers we reviewed. They deployed a voice assistant to handle non-revenue producing calls in 4 weeks. From day 1 it handled 87% of these calls allowing agents to focus on revenue calls and reduce customer hold times. A huge lift in customer experience. Review collected by and hosted on G2.com.

What do you dislike about PolyAI?

There was really not a lot to dislike. Everything happened very smoothly. The team was very supportive. The one thing I wish we had is voice analytics to allow us to better analyze the customer requests to the voice assistant. Review collected by and hosted on G2.com.