# PolyAI Reviews **Vendor:** PolyAI **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 5.0/5.0 **Total Reviews:** 12 ## About PolyAI PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business, including banks, hotels, insurers, restaurants, retail and telecoms. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has been recognized by Forbes in their 2023 AI 50, Gartner as a Cool Vendor in Conversational AI, and CB Insights in their 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch. ## PolyAI Pros & Cons **What users like:** - Users find **PolyAI's seamless conversational AI** enhances automation and efficiency, making interactions feel more human-like. (2 reviews) - Users find the **automation and efficiency** of PolyAI exceptional, creating seamless and natural conversational experiences. (2 reviews) - Users value the **24/7 support** of PolyAI, appreciating the seamless and human-like interaction experience it provides. (1 reviews) - Users find PolyAI to be a **highly effective voice assistant** , enhancing their automated customer interaction experiences. (1 reviews) - Users find PolyAI to be a **powerful voice assistant** , excelling in creating seamless customer conversations effortlessly. (1 reviews) - Bot Customization (1 reviews) - Chatbot Development (1 reviews) - Chatbots (1 reviews) - Users commend PolyAI for its **quick deployment and adaptability** , enhancing customer engagement without extra IT resources. (1 reviews) - Ease of Use (1 reviews) **What users dislike:** - Users find the service **slow at times** and are bothered by annoying advertising in the experience. (1 reviews) - Users often experience **lagging issues** with PolyAI, impacting their overall satisfaction and performance of the product. (1 reviews) - Users find the **slow loading** times frustrating, which detracts from their overall experience with PolyAI. (1 reviews) - Users experience **slow performance** at times, alongside annoying advertisements that disrupt the overall experience. (1 reviews) - Users find the **slow speed** of PolyAI frustrating, which affects their overall experience negatively. (1 reviews) - Spam Notifications (1 reviews) - Usability Issues (1 reviews) ## PolyAI Reviews ### 1. PolyAI interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Rocio C. | Recruiter Digital Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2025 **What do you like best about PolyAI?** Automation and efficiency, the multi support platform, when speaking to it at times it feels as if it was a real person interacting **What do you dislike about PolyAI?** Slow at times, some annoying advertising for consumers. **What problems is PolyAI solving and how is that benefiting you?** Allowing me to explore different automation options. ### 2. Very useful voice assistant tool **Rating:** 5.0/5.0 stars **Reviewed by:** Buket K. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about PolyAI?** I loved PolyAi for its exceptional capability to automate client calls.Their customer support is commendable. The interface is simple and very user friendly. We have been able to integrate it with various software systems. Provides human like voice that is of the highest quality imaginable. Certainly avoids a robot like voice. The wide array of features as an AI tool makes PolyAi an amazing tool to use. **What do you dislike about PolyAI?** There was very little to find fault with in my experience. Everything proceeded exceptionally smoothly and the team provided excellent support. If I had to mention a minor thing, it would be the inclusion of voice analytics to enchance our ability to analyze customer requests to the voice assistant. Additionally while this is not a significant concern some complex scenarios may pose slight challenges for PolyAi. **What problems is PolyAI solving and how is that benefiting you?** Operating aroudn the clock with a 100% call answering rate we ensure a consistently braded and superior guest experience especially in a marketplace where resources are often limited. Their customer driven chatbot can provide responses to customer inquiries with a commendable level of accuracy. This includes the ability to extract essential data from customer text and deliver meaningful responses to customer messages to a significant extent. ### 3. Best automated voice assistant by Polyai **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar R. | Senior Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about PolyAI?** I really like PolyAi tool because It is a best tool to help me to automate my calls for clients. It's have very easy to use interface and easy to implement with any software. Their customer support is also good. I am using poly ai frequently. Apart from that Poly ai also have lots of features to use as an AI tool. Also it's very easy to integrate. **What do you dislike about PolyAI?** Sometimes the app is working slow and it will take time to initiate any command. **What problems is PolyAI solving and how is that benefiting you?** PolyAi solves my biggest problem of handling customer queries because with the help of Polyai now I can automate the calling process for queries. ### 4. Review for PolyAI **Rating:** 5.0/5.0 stars **Reviewed by:** Prajwala K. | Human Resources Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about PolyAI?** PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless conversational AI bot. **What do you dislike about PolyAI?** I don't have anything to say dislike about polyAI **What problems is PolyAI solving and how is that benefiting you?** PolyAi creates Major boost to Mohegan suns guests experience through virtual AI technology. ### 5. PolyAI creates major boost to Mohegan Sun’s guest experience through virtual agent technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Susanne C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about PolyAI?** There are many options for AI currently in the market. PolyAI impressed us by providing a product that could be launched in a short amount of time without risking quality. The PolyAI team is knowledgeable, adaptable, and responsive- they believe in their product, and we feel confident that we have their support. In addition, the virtual agent does not require additional IT resources and will adapt based on data collected during the calls. This means we have not had to continuously maintain this service, allowing our team to focus on the operation and guest service. **What do you dislike about PolyAI?** Mohegan Sun’s overall experience of working with PolyAI has been positive. PolyAI has fully met our expectations, so we do not have issues to report or "dislikes". **What problems is PolyAI solving and how is that benefiting you?** During the pandemic, the incoming call volume nearly tripled with general information questions such as hours of operation and safety protocols. Staffing was a challenge during this time, so we were only able to answer less than half of the calls coming in. By implementing PolyAI, we saw immediate results: The VIP Services team was able to answer 30% more calls, our guest service scores increased, and the team morale skyrocketed. ### 6. PolyAI - Customer Led Voice Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep N. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about PolyAI?** Consistently deliver your best brand experience, achieve accurate resolution and uncover data-driven business opportunities **What do you dislike about PolyAI?** Could not find any as it has very seem less API integrations too. **What problems is PolyAI solving and how is that benefiting you?** Like talking to a real person, speak naturally, interrupt, ask questions, and dive in and out of different topics. ### 7. Brilliant customer-led conversational assistants, delivered to your bespoke needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal S. | Business Change Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about PolyAI?** Great group of individuals who work with your business to create a bespoke solution, enhancing the user journey. The team at PolyAI will also use data and analytics to spot opportunities for continuous improvement (both experiential and commercial), supporting your business to improve and grow. **What do you dislike about PolyAI?** Nothing to note. PolyAI were great to work with! **What problems is PolyAI solving and how is that benefiting you?** 24/7 - 100% call answering, driving a more consistent branded guest experience in a marketplace with significant resource constraints. Also, providing data and analytics to support business decisions and optimise commercial activity at exec, brand, regional and local levels. ### 8. PolyAI provide a Customer led conversational assistant of the highest quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about PolyAI?** The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for. **What do you dislike about PolyAI?** Only downside is the public's acceptance of a voice assistant doing the job. Those not familiar with dealing with 'AI' tend to think of the assistant as rude although all it does is follow the script and adjust. **What problems is PolyAI solving and how is that benefiting you?** PolyAI are continuously training the voice assistant to recognise differing accents. This means the assistant is able to accomodate the customer and means fewer calls being routed to our sites, freeing up their time for day to day operations. ### 9. PolyAI: Pioneers of the Digital Host **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about PolyAI?** - Improves call answering stats. A huge isse within a hospitality sector that is facing recruitment and retention headwinds - Incrementality delivers a great ROI - The quality of customer led conversation assist is second to none, with a voice that connects with customers and doesnt feel robotic. Its intelligent and knows what the guest wants. High quality code that is able to understand native language with ease. - Rich data available as an output of calls. Able to shape strategy **What do you dislike about PolyAI?** - None! Any further improvements to the PolyAI product would simply serve to supplement the already high quality service provided. PolyAI is already a high quality product that becomes more intelligent naturally with increased usage. **What problems is PolyAI solving and how is that benefiting you?** - Understanding turn away data (Excess Demand). Our business is able to understand where there are inefficient restaurant plans and helps us to maximise assets. We can view rich granular data at store level, which allows us to focus energy in the right places. We've learnt so much about our guests; when they want to book, how they like to book. We turn this insight into strategic plans that has helped our business with over 50 years experience in the branded restaurant sector grow and learn. ### 10. Poly AI handled 87% of non-revenue calls on day one driving a much better CX. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian J. | Director, Contact Center Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about PolyAI?** We reviewed several AI providers before choosing Poly AI. Voice quality was my number 1 requirement. Poly AI far exceeded the voice quality of the several other providers we reviewed. They deployed a voice assistant to handle non-revenue producing calls in 4 weeks. From day 1 it handled 87% of these calls allowing agents to focus on revenue calls and reduce customer hold times. A huge lift in customer experience. **What do you dislike about PolyAI?** There was really not a lot to dislike. Everything happened very smoothly. The team was very supportive. The one thing I wish we had is voice analytics to allow us to better analyze the customer requests to the voice assistant. **What problems is PolyAI solving and how is that benefiting you?** To begin with, Poly AI has allowed us to focus on profitability and drive a better experience with reduced wait time. We are now exploring other opportunites to allow full hotel reservations bookings. There really is no limit to what we can do as long as we can imagine it. ### 11. Excellent. always willing to help and consider any request we put to them **Rating:** 5.0/5.0 stars **Reviewed by:** angela m. | Business Change Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about PolyAI?** Poly contain approx 30% of incoming calls, reducing the need for human interactions, subsequently allowing us to realise some FTE saving. **What do you dislike about PolyAI?** Currently no downside or dislikes to using Poly at this time **What problems is PolyAI solving and how is that benefiting you?** With the introduction of Poly, *we have reduced FTE Needed *Reduced our Opening Hours with the Introduction of VA during Closed Times * working with Poly AI Team to look at the art of the possible, with regard to the Authentication of customers and virtual transacting with no human intervention. ### 12. Fantastic Voice AI for telephony **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about PolyAI?** The quality of the voice recognition is exceptional. It deals with digressions, stutters and ambiguity much better than the alternatives - it is more human-like than other systems. **What do you dislike about PolyAI?** No downsides - great product, and a helpful, intelligent team who helped us get the best out of the product. **What problems is PolyAI solving and how is that benefiting you?** We were trying to route calls from the national helpline to the most local office without human intervention. - [View PolyAI pricing details and edition comparison](https://www.g2.com/products/polyai/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A20%3A03+-0500&secure%5Bsession_id%5D=f6edb1c9-b53e-4a28-8e9a-000c3ca394e1&secure%5Btoken%5D=4246ce15816902848773313057dd2c07cdf0c4bae7010a6c48b872c0512c67ed&format=llm_user) ## PolyAI Features **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Deployment & Integration - Voice Recognition** - Installation & setup Ease - Developer API & SDK - Software Integration - Multi-Device Support **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Performance Optimization - Voice Recognition** - Accuracy in Noisy Settings - High-Volume Scalability - Environmental Noise Adaptation - Multilingual Voice Recognition - Low-Latency Processing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Security & Compliance - Voice Recognition** - Liveness Detection - Regulatory Compliance - Secure Communication Channels **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced AI & Biometric Features - Voice Recognition** - Voice-Based Authentication - Machine Learning & Adaptive Speech Recognition - Speaker Differentiation - Sentiment & Tone Analysis **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Voice Recognition** - Natural Language Interaction ## Top PolyAI Alternatives - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,686 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews)