# Engagely.ai Reviews **Vendor:** Engagely.ai **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 19 ## About Engagely.ai engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries ## Engagely.ai Pros & Cons **What users like:** - Users appreciate the **ease of use** of Engagely.ai, finding it simple to manage content and training materials. (1 reviews) - Users appreciate the **efficiency** of Engagely.ai, noting quick and smart responses enhance their experience. (1 reviews) - Users find the **helpfulness of Engagely.ai** impressive, enjoying quick and smart responses to their inquiries. (1 reviews) - Users appreciate the **ease of use** of Engagely.ai's knowledge base for maintaining content and training materials. (1 reviews) - Users value the **quick response time** of Engagely.ai, enhancing their experience with smarter interactions. (1 reviews) - Simple (1 reviews) - Time-saving (1 reviews) - Training (1 reviews) - Understanding (1 reviews) ## Engagely.ai Reviews ### 1. Strong BFSI Chatbots Across Channels, but Limited for Internal Functions and Other Industries **Rating:** 3.5/5.0 stars **Reviewed by:** Karan k. | Sales account manager - AI & Supermicro , Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Engagely.ai?** Engagely seems to be built for a very focused audience. In my view, the tool is a great fit for the BFSI segment because much of its bot training and many of its use cases are centered on banking and financial services. Another thing I really like about Engagely is that you can deploy bots across the main channels- email, social media channels like WhatsApp, and your website, so you can support customer-centric use cases wherever your customers are. This is very easy to use and implement in your premises. The customer support also is great as it helps customers to resolve their issues within minutes. I have used Engagely very frequently where I have also used to train the Bot for my use case. **What do you dislike about Engagely.ai?** They have wonderful products, but they can’t really be used for internal business functions, which is where I feel there’s a huge need. Bots can act as assistants and provide support across different business functions within a company, so I think Engagely is missing an opportunity here. I’d also like to see clearer use cases for industries beyond BFSI. They should consider expansion strategies that cover other sectors as well, such as e-commerce and edtech. **What problems is Engagely.ai solving and how is that benefiting you?** Engagely now handles all my repetitive tasks, especially customer support and customer engagement across my busiest channels like Facebook, email, and WhatsApp. This has freed up my time so I can focus on more productive work, such as business planning and execution. ### 2. Easy to use and manage Knowledge base contents **Rating:** 4.5/5.0 stars **Reviewed by:** Narayanmoorthy R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Engagely.ai?** Knowledge base provided or platform of Engagely.ai is easy to use and maintain the content and training materials. Response provided to end user is smarter and quicker. **What do you dislike about Engagely.ai?** Have not observed any downfall as per my last usage of Engagely.ai platforms **What problems is Engagely.ai solving and how is that benefiting you?** As a Bank, we are adhere to follow certain process and Guidelines for handling financial cases, KYC etc. Platform provided by Engagely.ai provides a one stop solution for maintaining all process and employee training materials so that our user can view all process in one platform by simply use a search bar. Engagely.ai is acting as a centralized Knowledge base for all employeed ### 3. Futuristic conversational AI platform for excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek V. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Engagely.ai?** Easy on boarding and set up to get started with the operation. The Product team is strong and have vast industry knowledge. They ensures the customer experience is evolving in the positive direction based on our needs. Timely deployment and customer support helps us in focusing on our core operations. **What do you dislike about Engagely.ai?** There is nothing as such to dislike, the guidance support team provides is amazing. There is a bit scope of improvement in dash boards looks. **Recommendations to others considering Engagely.ai:** I would definitely recommend Engagely.ai to all the companies looking forward to enhance customer support and engagement. The team has always stepped forward to understand our business challenges and provide us solutions. API Integration is too good **What problems is Engagely.ai solving and how is that benefiting you?** Our customer experience was mainly affected due to unavailability of agent increasing waiting time and thus increases cost of customer support. After using Engagely, we are able to drive more queries with limited resources saving our cost. Best part is the product keeps evolving and we are kept updated about new versions and product lines ### 4. Excellent Flexible Product combined with great service **Rating:** 4.5/5.0 stars **Reviewed by:** Mani D. | Managing Director - International Growth and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Engagely.ai?** Product: 1) Extremely flexible product which seamlessly integrates with our platform 2) Advanced in terms of capabilities and provides us with multiple options not only to engage our customers but also to look at data, analyse and take actions Team: The biggest differentiator is the team across all competing products. Pro-active, prompt and very understanding of the product and our needs **What do you dislike about Engagely.ai?** The usage of the product though easy, requires a fair bit of effort. A user manual, better training & on-boarding, and probably access to a knowledge library about the product, the used cases, and maybe access to some case studies. In our case, we have realized as we explored with the team, multiple additional areas of engagement and usage, and it was by accident rather than design (while our current needs are getting completely fulfilled). And the fear is of an opportunity lost **What problems is Engagely.ai solving and how is that benefiting you?** We are a Supply Chain Finance fintech platform and Engagely is helping us automate our On-Boarding & Engagement process for our suppliers. ### 5. vHealth feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Ashish R. | Associate Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Engagely.ai?** The best feature of Engagely is most hassle free most easy integration facility with any system code and complete as per business requirement enhancing the business experience as AI based technology with following add-ons as cherry on cake: Round the clock availability without continues monitoring and human intervention. Faster resolution time to client queries with pre integrated AI system. Better customer support to customer complete satisfaction. Personalized customer experience for every type of customer. **What do you dislike about Engagely.ai?** - Bot is not the same as interacting with a human, still the best innovation in decades made by human & enhance by Engagely to make your customer feel satisfied with hassle free system to support 24x7. **What problems is Engagely.ai solving and how is that benefiting you?** - Multilingual chat support would be best to reach every region customer of vivid India under single umbrella a one stop solution to all customer medical queries along vHealth facility. ### 6. Value for Money! **Rating:** 4.5/5.0 stars **Reviewed by:** Abhimanyu R. | ASSISTANT MANAGER, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Engagely.ai?** The team is expert in delivering solutions to complex problems in no time. Within a week we got a green tick on our WhatsApp chatbot and next week we have completed our execution to it and made it LIVE. **What do you dislike about Engagely.ai?** I would like to tell that team an improve on brainstorming and ideation. But, yes no matter how good you are today, there's always room for improvement, I am sure engagely will evolve with the technology evolution. **Recommendations to others considering Engagely.ai:** We liked it, and the results are live. If you like the work they did for us, we vouch you must also go for it. **What problems is Engagely.ai solving and how is that benefiting you?** We are automating the lead filtration process which was otherwise a burden to our CRM team from these chatbots. Also, customers are now more engaged with us with several use cases in places. ### 7. Comprehensive Easy to use CX platform for Chatbot, voice bot and Email bot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Engagely.ai?** Very easy to use platform and an amazing team. They have almost everything configurable from DMP - Chatbots, Voice Bots, Email Bots, Agent assist etc. Their API module is best for I refraction, even our developers love it. All products are seamlessly Conncted. We are currently using 2 of their products and planning to expand use cases. I have found their team ready to help even in late hours. Keep it up guys **What do you dislike about Engagely.ai?** There is no downside as per my understanding, however I would recommend them to add more depth on sentiment and emotional analysis for conversations, keeping the same ease of use. **Recommendations to others considering Engagely.ai:** I would advise to use engagely for all customer support needs. Their suit of products is comprehensive and easy to use. The team is also awesome. **What problems is Engagely.ai solving and how is that benefiting you?** Automated our customer support using the bot and enabled our agents with live agent software. We have been able to reduce first response time and avg handling time. ### 8. Great platform to craft conversational ai interfaces quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Engagely.ai?** Engagely is an easy to deploy conversational ai platform which we used for our customer support. We could create customer journeys through a convenient no-code platform. We could integrate with our internal systems through API connectors. As a business user I could quickly pick the nuances of the platform and was able to manage day to day changes without the help of IT. Overall a great platform. **What do you dislike about Engagely.ai?** While the support is good, it needs to have a user community platform where users can post queries that are beyond typical support scope. Users could collaborate and share best practices and find solutions to their problems on their own. **Recommendations to others considering Engagely.ai:** Great platform for customer support. **What problems is Engagely.ai solving and how is that benefiting you?** We are automating responses to our customer queries. We have been able to reduce our cost of customer support and improve customer satisfaction scores. The analytics helps us understand the customer pain points and fix them proactively. ### 9. Good AI-powered capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Lavina M. | Marketing Enabler , Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Engagely.ai?** Engagely is the one-stop solution for all chatbot-related automation. Its plethora of features and functionalities like multi-lingual, Omnichannel, and more.. helped us in delivering desired KPIs. Their industry knowledge in customer journeys is huge. **What do you dislike about Engagely.ai?** Some features like scheduling etc are still pending. **Recommendations to others considering Engagely.ai:** It is a great tool once implemented, with technical support, but yes implementation takes time. **What problems is Engagely.ai solving and how is that benefiting you?** Website & WhatsApp bot for cust acq & lead gen ### 10. Omnichannel solution for business **Rating:** 4.0/5.0 stars **Reviewed by:** Santosh S. | Principal Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Engagely.ai?** It is effortless to understand and work your way around the platform. The diversity & customizability makes the application a more apt solution for businesses. **What do you dislike about Engagely.ai?** The response time can be marginally improved. Also, the handovers to new account managers need to be smoother for the clients’ best interest. **What problems is Engagely.ai solving and how is that benefiting you?** To provide a seamless experience to our users and try to come up with quick solutions for their queries. ### 11. Quick Resolutions and Solutions for you by enagely.ai **Rating:** 4.5/5.0 stars **Reviewed by:** Ankur G. | Digital Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2022 **What do you like best about Engagely.ai?** The best part is the quick reply by the bots at any time you need the support.Chatbots are available all the times ready to help the user. **What do you dislike about Engagely.ai?** The dislike part would be the AI related part in which the bots are not trained to understand emotions or any other specific requirement/question asked to them so a bit more data set training with Machine Learning might improve the system **What problems is Engagely.ai solving and how is that benefiting you?** The problem like connecting with users 24x7, collecting and managing data in real-time with giving solutions to user issues ### 12. Engagely's fairly intuitive and strongly customized bot solutions are bringing bigger differences **Rating:** 4.5/5.0 stars **Reviewed by:** Satakshi Anchal C. | Senior Content Evangelist and Events Co-ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Engagely.ai?** Engagely is consistently curating innovations that help us connect with our merchants and customers better. Our customer's service experience has improved significantly post implementing Engagely's services. **What do you dislike about Engagely.ai?** An update that lets us test journey's that we create on chatbot over a test environment would be a great implementation that engagely is currently lacking. **What problems is Engagely.ai solving and how is that benefiting you?** Engagely has drastically enhanced our customer service and lead generation process with their chatbot. Our turnaround time for ticket closures has improved significantly. ### 13. Being available 24/7 and still provide a healthy work-life balance **Rating:** 5.0/5.0 stars **Reviewed by:** Phil P. | Sr. Program Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Engagely.ai?** When your company has customers worldwide, working within a singular time zone is less than optimal; however, the cost associated with staffing 24/7 can be impractical. With Engagely.ai, we can perform customer interactions in a truly 24/7 fashion. **What do you dislike about Engagely.ai?** We found it beneficial to go through the available case studies and transpose their potential onto our current business model. We think it would be even more helpful to provide additional examples. **What problems is Engagely.ai solving and how is that benefiting you?** We want to provide an omnichannel communication solution for customers and customer service agents alike. We see that having a tool that empowers both the customer and agent creates powerful synergy and reduces downtime. ### 14. We had a very good experience in terms of product development. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Engagely.ai?** The best thing was that whatever changes we wanted in product was very quick and also there was good follow up from the development team with the user in each stages. **What do you dislike about Engagely.ai?** Not much to say about this as we got overall a good service. **Recommendations to others considering Engagely.ai:** Good to be associated with this growing firm. It has a very good team to work with and they will certainly helps to get the right product. **What problems is Engagely.ai solving and how is that benefiting you?** We have developed a WhatsApp bot for collecting documents for income return filing without human intervention 24*7. It helped us to create a good amount of lead generation from the Bot through the various social media platform. ### 15. Amazon group of professionals, Becomes part of your problem solving team easily. **Rating:** 4.5/5.0 stars **Reviewed by:** Jayendra G. | Head of technology, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Engagely.ai?** They way engagely team comes back with statistics and analysis of currently running solutions and project ways on how to optimize it better. **What do you dislike about Engagely.ai?** Currently there are some disconnect in terms of Api based system connection. We have to depend on engagely team for any change in our Apis which is communicating with the chat bot. **What problems is Engagely.ai solving and how is that benefiting you?** Connecting with our customers using chatbot. Helps our low tech savy customer to use the fucntionality better. ### 16. Suite of CX Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2022 **What do you like best about Engagely.ai?** They have crafted a diverse set of solutions that are helpful in giving you options to choose from. They are diversifying and that might give them an opportunity to cater. **What do you dislike about Engagely.ai?** Their product quality is something to be worried about because the amount of data and research needed to build this huge, but maybe they'll get there. This can be done. **What problems is Engagely.ai solving and how is that benefiting you?** Cutting down on cost maybe, and as we know the operations of any company are their core issues to solve for, so I think people can look into those areas after it. ### 17. Great product ! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Engagely.ai?** The product has a variety of features and can be customized as per the requirement **What do you dislike about Engagely.ai?** The response time and time taken for requirement gathering & solutioning can be improved. **What problems is Engagely.ai solving and how is that benefiting you?** We are looking at improving our servicing TATs using the Chatbot. We are seeing acceptance among users & expect a reduction in critical TATs. ### 18. Excellent conversational AI platform for driving customer experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Ramendra S. | CEO **Reviewed Date:** February 22, 2022 **What do you like best about Engagely.ai?** Excellent features and friendly support team. **What do you dislike about Engagely.ai?** Proeuct documentation needs enhancement. **What problems is Engagely.ai solving and how is that benefiting you?** Customer onboarding, lead generation and process automation ### 19. Excellent tool for customer communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Engagely.ai?** It helps organization to engage seamlessly with the customer and increase the LTV. **What do you dislike about Engagely.ai?** Support from the team in case of any issues **What problems is Engagely.ai solving and how is that benefiting you?** Customer communication ## Engagely.ai Discussions - [What is Engagely.ai used for?](https://www.g2.com/discussions/what-is-engagely-ai-used-for) - [View Engagely.ai pricing details and edition comparison](https://www.g2.com/products/engagely-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+21%3A17%3A56+-0500&secure%5Bsession_id%5D=a417678b-3350-42b8-91d2-d381cd4d5603&secure%5Btoken%5D=49a39596e1db2f5f0684ef262cee3c574eb735d30422ce38a361399487c120ae&format=llm_user) ## Engagely.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Engagely.ai Alternatives - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (467 reviews) - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (410 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,476 reviews)