Generated from real user reviews
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Patrick F.
Small-Business (50 or fewer emp.)
3.5/5
"Gist is a good choice as a CRM"
What do you like about Gist?
The thing we liked best about Gist is that it is an all-inclusive platform within which you can do both marketing and business process management. In
Andy L.
Small-Business (50 or fewer emp.)
4.5/5
"A great CRM solution for Solopreneurs"
What do you like about Gist?
I've found Gist to be a very intuitive software to set up. It integrates well with my existing SOP and the support through both Knowledgebase and WebC
See Related User Reviews
Andy L.
Small-Business (50 or fewer emp.)
4.5/5
"A great CRM solution for Solopreneurs"
What do you like about Gist?
I've found Gist to be a very intuitive software to set up. It integrates well with my existing SOP and the support through both Knowledgebase and WebC
Isaac D.
Small-Business (50 or fewer emp.)
4.5/5
"Simple and helpful"
What do you like about Gist?
It is simple to understand; especially through the help articles provided! The Support Team is helpful as well.
See Related User Reviews
Alex S.
Mid-Market (51-1000 emp.)
0.0/5
"Trashed company"
What do you like about Gist?
All-in-one functionality for ticketing, live chat, help desk, AI assistant for internal team and customers.
Patrick F.
Small-Business (50 or fewer emp.)
3.5/5
"Gist is a good choice as a CRM"
What do you like about Gist?
The thing we liked best about Gist is that it is an all-inclusive platform within which you can do both marketing and business process management. In
See Related User Reviews
Alex S.
Mid-Market (51-1000 emp.)
0.0/5
"Trashed company"
What do you like about Gist?
All-in-one functionality for ticketing, live chat, help desk, AI assistant for internal team and customers.
Andy L.
Small-Business (50 or fewer emp.)
4.5/5
"A great CRM solution for Solopreneurs"
What do you like about Gist?
I've found Gist to be a very intuitive software to set up. It integrates well with my existing SOP and the support through both Knowledgebase and WebC
See Related User Reviews
Patrick F.
Small-Business (50 or fewer emp.)
3.5/5
"Gist is a good choice as a CRM"
What do you like about Gist?
The thing we liked best about Gist is that it is an all-inclusive platform within which you can do both marketing and business process management. In
Carlos P.
Small-Business (50 or fewer emp.)
4.5/5
"Great alternative to Intercom"
What do you like about Gist?
We were paying a high price for some functionalities of Intercom and we changed to Gist because covers all our needs. Furthermore, the team is fast in
See Related User Reviews
Dakotah I.
Small-Business (50 or fewer emp.)
4.5/5
"All In One Sales Management Platform - Everything to get started"
What do you dislike about Gist?
Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are int
Titouan A.
Small-Business (50 or fewer emp.)
4.5/5
"Alternative to intercome"
What do you dislike about Gist?
Learning Curve for Advanced Features: While GetGist's interface is generally user-friendly, users who want to leverage the more advanced features and
See Related User Reviews
Alex S.
Mid-Market (51-1000 emp.)
0.0/5
"Trashed company"
What do you dislike about Gist?
Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile
Isaac D.
Small-Business (50 or fewer emp.)
4.5/5
"Simple and helpful"
What do you dislike about Gist?
I am not a veteran user of Gist, but so far my challenges are: 1. Understanding errors when importing (there's not enough details on these errors) 2.
See Related User Reviews
Isaac D.
Small-Business (50 or fewer emp.)
4.5/5
"Simple and helpful"
What do you dislike about Gist?
I am not a veteran user of Gist, but so far my challenges are: 1. Understanding errors when importing (there's not enough details on these errors) 2.
Carlos P.
Small-Business (50 or fewer emp.)
4.5/5
"Great alternative to Intercom"
What do you dislike about Gist?
We have encountered some bugs but the team at Gist is fast solving them. Also, it would be nice to have better reports (more customization) and more f
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Gist - a powerhouse app for chat and customer relationships"
What do you dislike about Gist?
The mobile app needs serious attention. It's pretty poor. When you get notified about a chat, you can click on the notification to open the app. Then
Sharon J.
Small-Business (50 or fewer emp.)
4.0/5
"All in one tool, but fake promises"
What do you dislike about Gist?
I understand that businesses grow, but when we make promises to the users, we should keep that promise. We have purchased their LTD a few years ago, b
See Related User Reviews
Dakotah I.
Small-Business (50 or fewer emp.)
4.5/5
"All In One Sales Management Platform - Everything to get started"
What do you dislike about Gist?
Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are int
Promovarecu D.
Small-Business (50 or fewer emp.)
4.5/5
"the best tool for any web business"
What do you dislike about Gist?
the interface should be a little bit more User friendly so newbies can set it up correctly, not stumble upon features.
Live Chat
Email Drip Campaigns
Automation
for a low monthly price?
No Brainer Review collected by and hosted on G2.com.
Does not have templates for email.
Wish they have a service where a professional could set up the chat bot. Review collected by and hosted on G2.com.
Chat features are very impressive and the whoel CRM helps a lot. Review collected by and hosted on G2.com.
nothing so far, honestly, its a solid tool that we've used for a while now Review collected by and hosted on G2.com.
All-in-one functionality for ticketing, live chat, help desk, AI assistant for internal team and customers. Review collected by and hosted on G2.com.
Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device Review collected by and hosted on G2.com.
The thing we liked best about Gist is that it is an all-inclusive platform within which you can do both marketing and business process management. In EMV we used different vertical platforms to do everything, now with Gist a large part of the business processes can be managed in one app. Review collected by and hosted on G2.com.
The thing that we as a company like least about Gist is the fact that membership is based on the number of contacts. We have large databases of contacts and importing them all would become very expensive. Review collected by and hosted on G2.com.
I've found Gist to be a very intuitive software to set up. It integrates well with my existing SOP and the support through both Knowledgebase and WebChat has been efficient and fast.
I'm still learning how to master the software, but each day it is adding value. Review collected by and hosted on G2.com.
When using the CRM, the messages can be saved inbound messages are saved in my Outlook system too. However, I don't think Outbound messages are able to appear in the Outlook 'Sent' folder.
I would also like to be able to format the text when replying from GIST. I don't believe I'm able to 'bold' any text, or create a bullet point list, like I can in Outlook. Review collected by and hosted on G2.com.
It is simple to understand; especially through the help articles provided! The Support Team is helpful as well. Review collected by and hosted on G2.com.
I am not a veteran user of Gist, but so far my challenges are:
1. Understanding errors when importing (there's not enough details on these errors)
2. Upgrading the subscription and contacts (Had to reach out to Support to upgrade from Professional All-In-One for 1k to Premium AIO for 5k; unable to do from the settings)
3. Migration services not included under Professional. I tried to use this service and am still waiting to hear from support as it's apparently only included under Premium Yearly. Couldn't find the Premium Yearly option. Review collected by and hosted on G2.com.
I love the fact that it has many useful marketing tools that are easy to setup and deploy. It isn't clunky as you would expect with such an array of tools Review collected by and hosted on G2.com.
There are no downsides that I see at the moment. The tutorials are there to help guide you through each and every feature. Review collected by and hosted on G2.com.
I really love how easy it is to add chat to my site and other sites. The knowledge base is a major plus. They just launched drip campaigns. My customers are now engaging constantly with me and getting the info they need. I can immediately get a notification in my phone and chat with customers on a mobile app. Now with automations, merge tags, filters, etc I can always see where my customers lie. It’s fantastic! Review collected by and hosted on G2.com.
The mobile app needs serious attention. It's pretty poor. When you get notified about a chat, you can click on the notification to open the app. Then you type your response to the customer/client … click enter to send … and it says it sends and then clears your entire response. So, you have to force quit the app, open it up and find the message you want to reply to … to be able to chat with the customer / client. That's it. There's only the option to chat or close the conversation. So, if you need to use a mobile app for chat, Gist is not your app. Beyond that, there aren’t too many downsides to this application. I wouldn’t say that developers are fairly quick at implementing new teachers and I really enjoy the use of this app. I do wish deliverability % was slightly higher, but that’s just a matter of time. Review collected by and hosted on G2.com.
One of the standout features of GistApp is its user-friendly interface. Navigating through the platform is a breeze, and our team quickly adapted to the intuitive design. The ability to seamlessly integrate GistApp with existing tools and applications has streamlined our workflow, saving us precious time and reducing the friction often associated with adopting new solutions. Review collected by and hosted on G2.com.
Learning Curve for Advanced Features:
GistApp's user interface is generally intuitive, but some of the more advanced features may have a steeper learning curve for new users. Additional tutorials or in-app guidance for these features could be beneficial. Review collected by and hosted on G2.com.
We love using Gist, and using it for years (since they were Convertfox) and after some time they are rebranded to Gist. The platform itself is a great solution for any business that provides support to its users. Also, it has Email Marketing, and other options like Surveys, forms, etc., which made us to switch to gist to get all these features under one platform instead of subscribing to multiple platforms, I mean we need to have support software, email marketing software, feedback software, but with gist we have all these features under one platform. Review collected by and hosted on G2.com.
I understand that businesses grow, but when we make promises to the users, we should keep that promise. We have purchased their LTD a few years ago, but after rebranded to gist, we lost access to our LTD account, and it was deactivated, no proper response from the team at all. Otherwise, the platform is great, customer support is good. Animations of the live chat widget could be improved, and the UI as well. Review collected by and hosted on G2.com.
