--- title: Gist Reviews meta_title: 'Gist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how Gist works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 219 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gist Reviews **Vendor:** Gist **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 ## About Gist Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :) ## Gist Pros & Cons **What users like:** - Users love the **ease of use** of Gist, finding it simple to engage and support their customers effectively. (20 reviews) - Users highlight the **efficient customer support** of Gist, praising its fast responses and helpful knowledge base. (13 reviews) - Users love Gist's **all-inclusive platform** , combining marketing and business management with easy-to-use features and tools. (10 reviews) - Users appreciate the **intuitive chat features** of Gist, enhancing customer engagement and support efficiency. (9 reviews) - Users love Gist for its **all-inclusive email marketing solution** , which simplifies business processes and enhances customer engagement. (8 reviews) - Helpful (8 reviews) - Marketing Automation (8 reviews) - Knowledge Base (6 reviews) - Tool Variety (6 reviews) - Automation (5 reviews) **What users dislike:** - Users face a notable **learning curve** with Gist, making it challenging to navigate and utilize advanced features initially. (6 reviews) - Users find Gist's **limited features** frustrating, especially regarding customization and chat automation across multiple channels. (6 reviews) - Users find **limited options** in Gist's mobile app, causing frustrating experiences when chatting with clients. (5 reviews) - Users report issues with **live chat functionality** , experiencing app crashes and problems with message delivery. (4 reviews) - Users find Gist's interface **not intuitive** , with a frustrating learning curve and misplaced settings causing confusion initially. (4 reviews) - Chatbot Issues (3 reviews) - Chat Management (3 reviews) - Email Issues (3 reviews) - Expensive (3 reviews) - Integration Issues (3 reviews) ## Gist Reviews ### 1. All In One Sales Management Platform - Everything to get started **Rating:** 4.5/5.0 stars **Reviewed by:** Dakotah I. | Co-Founder & Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Gist?** Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question. We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue. **What do you dislike about Gist?** Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized. Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation. **What problems is Gist solving and how is that benefiting you?** For me, I wanted a chat bot and bot system to allow customers to reach out to my team and get answers. ### 2. Packed with features and a very responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Gist?** I have had this tool for several years now and can say that it is now becoming a mature product, its feature rich, works exceedingly well, and the support has always been responsive. They have recently gone above and beyond to investigate an issue with some html code that originated in a different company so a big thanks to the dev team there too I'm very happy with Gist and it's visual workflow feature and as a small business owner i'm more than happy with this product **What do you dislike about Gist?** The only frustration I care to voice has been the learning curve. There's room for improvement on the intuitiveness, but once you are over the learning hurdle it becomes significantly easier to navigate and understand **What problems is Gist solving and how is that benefiting you?** I am a solopreneur so Gist is an important force multiplier for communicating with potential customers and enabling them to communicate with me through live chat ### 3. Streamline Your Support and Delight Your Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac Anane A. | Line Manager, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Gist?** 1. The software provides a unified inbox for centralized customer communication, streamlining interactions. 2. Analytics and reporting tools provide valuable insights into customer interactions and team performance. 3. GIST offers a comprehensive feature set for effective customer support. 4. Automation and chatbot functionality save time by handling routine tasks and inquiries. 5. The knowledge base empowers customers with self-service options, reducing support ticket volume. **What do you dislike about Gist?** 1. Customization of the software may require technical expertise or support assistance. 2. Some users may find that the available support resources and documentation could be more comprehensive. 3. The pricing structure of GIST may not be suitable for all budgets. 4. There may be a learning curve during the initial adoption of GIST. Integration limitations might arise with specific systems or software used by businesses. **What problems is Gist solving and how is that benefiting you?** 1. Streamlining customer communication from various channels. 2. Enhancing customer support and satisfaction. 3. Saving time through automation and chatbots. 4. Increasing customer engagement and interaction. 5. Providing valuable analytics and insights. 6. Facilitating efficient team collaboration. 7. Supporting scalability and business growth. ### 4. Alternative to intercome **Rating:** 4.5/5.0 stars **Reviewed by:** Titouan A. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Gist?** GetGist boasts an intuitive and user-friendly interface, making it a breeze for both support agents and customers to navigate. The chatbot setup process is straightforward, enabling businesses to quickly integrate the tool into their websites or applications without extensive technical knowledge. **What do you dislike about Gist?** Learning Curve for Advanced Features: While GetGist's interface is generally user-friendly, users who want to leverage the more advanced features and capabilities of the platform may encounter a learning curve. **What problems is Gist solving and how is that benefiting you?** Improving Customer Support Efficiency: GetGist's chatbot support tools automate and streamline customer support processes. By leveraging advanced AI algorithms, the chatbot can handle a significant volume of customer queries, providing instant responses and resolutions. ### 5. the best tool for any web business **Rating:** 4.5/5.0 stars **Reviewed by:** Promovarecu D. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Gist?** That it integrated everyhting I will ever need, in terms of marketing, customer support, CRM, and much more than that...on a single platform **What do you dislike about Gist?** the interface should be a little bit more User friendly so newbies can set it up correctly, not stumble upon features. **What problems is Gist solving and how is that benefiting you?** making sure my website visitors learn about the tool, customer support is as automated as possbile and for sending emails ### 6. Affordable price for Essential Marketing Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Gist?** 8 powerful tools to increase my business. GIST is the perfect tool to handle automation: marketing, support, knowledge base, forms, bots, tracking and much more. Your perfect ally! **What do you dislike about Gist?** I do not dislike anything. GIST has a LOT of functions and it's not always so easy to understand which tool to use for a specific goal. They have many article and videos, but I would suggest to add more documentation for advanced functions and scenarios. The support team is always available and ready to help though. **Recommendations to others considering Gist:** Give it a try, it's free and the support team is really helpful! **What problems is Gist solving and how is that benefiting you?** I was able to automatize the marketing for my business. One platform to handle marketing and support. ## Gist Discussions - [Is there a way to embed email collection forms with the use of popups?](https://www.g2.com/discussions/24289-is-there-a-way-to-embed-email-collection-forms-with-the-use-of-popups) - 1 comment, 1 upvote - [View Gist pricing details and edition comparison](https://www.g2.com/products/gist/reviews?filters%5Bsentiment_snippet%5D=2193908&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A52%3A02+-0500&secure%5Bsession_id%5D=f2156db6-9b23-4431-9f66-209507a56408&secure%5Btoken%5D=bfe55a0d4a1109cf2fa452b07e4724faa099980c7b0e7b5f1d2cd02a5d697c65&format=llm_user) ## Gist Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Design and Customization** - Pre-Designed Templates - Pop-Up Types - No-Code Customization - Mobile Optimized **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Campaigns** - Targeting - Triggered Campaigns - Analytics **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting - Campaign Management - Workflow Management - Template Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Integrations** - CRM/Email Integrations - E-Commerce Integrations - Social Media Integrations **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising - Drip Campaigns - Multi-Campaign **Generative AI** - AI Text Generation **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification ## Top Gist Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 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