AnswerDash Reviews & Product Details

I love that you can finds answers to any questions on the app. For example, a parent inquiring more about our programs can search any question they have and find it automatically without having to call us or send a direct email. Review collected by and hosted on G2.com.

There are no specific data measurements to see where people are finding a hard time using the app and room for improvement. It’s very generalized. Review collected by and hosted on G2.com.

I like the Facebook bot and how it interacts with customers/clients. Review collected by and hosted on G2.com.

Still some room for improvement, such as integrating Facebook into websites. Review collected by and hosted on G2.com.

Answerdash has made it so much easier for our users to access our knowledge base without having to open a separate window to find answers when and where they need them. This saves our team a lot of time overall to help those with more pressing issues. It also integrates with our chat client, SnapEngage, which is excellent. Review collected by and hosted on G2.com.

The analytics, while visually appealing, aren't something I have a lot of time to dig through. I wish it were easier to just have a checklist of things I should be looking at to improve ticket deflection. I also dislike that it doesn't automatically sync with our Wordpress site - which means any time we updated a post in one place, we have to update it separately in Answerdash, so doing the same thing twice is time consuming. Review collected by and hosted on G2.com.

AnswerDash has a really good UI for provoking users to seek their own answers - it has been highly impactful for us by removing the visibility of our free chat until someone has looked at some suggested answer. Review collected by and hosted on G2.com.

AnswerDash doesn't have a great system for getting more meaningful content sync'd from heftier KBs. AD answers need to be backed up by deeper writings, so it should integrate with a KB like Zendesk HelpCenter to create a draft article for you there too. Review collected by and hosted on G2.com.

I really enjoy that you can populate so much information, that customers have the ability to ask questions and that you can taylor make questions for certain products or features. The more knowledge and resources you can place on the website for customer the better. Review collected by and hosted on G2.com.

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable about the product yet. Review collected by and hosted on G2.com.

The way to adopt to the changes that are coming in the market , and quickly coming up with new features that are recommended.

But the best part is it can solve the problem of Q and A with the self care portal and hence it worth every penny. Review collected by and hosted on G2.com.

It is robust enough to adapt the changes but a long way to go to become the number one in the market. Review collected by and hosted on G2.com.

This is one of the best achievement of machine learning and AI.

It is So cleaver I would say in picking up the queries that really astonish me.

It is one of the best chat bots available in the market. Review collected by and hosted on G2.com.

The implementation is still not very mature, It has a room for development.

And specially the exact point when the human should interact is not very clear. Review collected by and hosted on G2.com.

I liked the way it used Facebook Bot to interact with the customers. And the instant Answering Q&A engine embedded right into the Website. Review collected by and hosted on G2.com.

I felt not only for Facebook Messager but this kind of Instant Bot messaging should be available for customers who are seeing the website as well. Review collected by and hosted on G2.com.

very easy front end tool to add content to our site and see the questions that customers are asking. Review collected by and hosted on G2.com.

It's truly hard to know the incremental lift we are getting from Answerdash. I'd like a way to be able to a/b test it within the tool to see the true lift. Review collected by and hosted on G2.com.

I like that customers can self serve on the web pages where Answerdash is installed and that the software is easy to use on the back end. Review collected by and hosted on G2.com.

I have no dislikes of AnswerDash, I've never seen a product like it. Review collected by and hosted on G2.com.