Best Conversational Support Software - Page 7
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Conversational support software is distinct from help desk software because it does not separate the service process from other reasons for contact. It is used to both aid brands with customers that are yet to complete a purchase and to assist existing customers with questions and queries regarding already-purchased products and services. As a result, some conversational support products include features of conversational marketing software. By means of accurate, intelligent routing, successful use of these platforms will coordinate data from past conversations, metadata, sentiment, and customer data from existing CRM software and e-commerce platforms. Integrations with social media and AI can permit businesses to proactively contact customers based on behavior or triggers.
To qualify for inclusion in the Conversational Support category, a product must:
Featured Conversational Support Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation r
- 54% Small-Business
- 23% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CX Genie is an all-in-one customer support platform integrated with AI, designed to help businesses of all sizes – from solopreneurs and startups to scaling companies – deliver exceptional customer ex
- 75% Small-Business
- 25% Mid-Market
86 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o
- Computer Software
- 77% Small-Business
- 23% Mid-Market
54 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Geta.ai is an AI-powered customer engagement platform designed to help businesses connect, convert, and retain customers across every touchpoint. Whether you're a startup or an enterprise, Geta.ai equ
- 50% Mid-Market
- 25% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Maven AGI is an enterprise AI platform that provides a unified agent experience across the entire customer journey. By integrating with existing go-to-market systems across sales, customer success
- 67% Mid-Market
- 25% Enterprise
437 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mavenoid is the #1 AI agent for product support. Purpose-built for complex products and devices, Mavenoid helps brands deliver exceptional customer experiences before and after the sale. It resolves
- Consumer Electronics
- 54% Mid-Market
- 31% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Rasa is the leader in generative conversational AI, empowering enterprises to optimize customer service processes and reduce costs by enabling next-level AI assistant development and operation at scal
- 82% Small-Business
- 18% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TopCX: AI-Powered Customer Service Transformation TopCX helps businesses elevate their customer service with cutting-edge AI solutions. By leveraging advanced AI and data-driven insights, it stre
- 75% Small-Business
- 25% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including
- 70% Enterprise
- 20% Mid-Market
286 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Assembled AI is an AI-powered support automation and agent-assist platform built to help customer service teams deliver faster, more consistent, and more reliable support. It provides fully autonomous
- 60% Mid-Market
- 25% Small-Business
386 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CallZen is an AI-powered solution designed for large-scale contact centers, providing comprehensive call audits, performance management, and custom report generation. Its intelligent feature set inclu
- 50% Enterprise
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace sim
- 75% Small-Business
- 13% Enterprise
281 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
MonoChat is an all-in-one AI-powered communication and automation platform that enables businesses to manage all customer interactions from a single, centralized dashboard — across WhatsApp, Instagram
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Qubitsuite helps entrepreneurs to automate their sales and customer support by leveraging AI technologies
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Build Concierge is an AI -powered customer engagement platform that converts, automates, and scales, 24/7. It saves service businesses time and money by centralising and automating customer communi
- 50% Mid-Market
- 50% Small-Business
