In the starting, I was very skeptical about the idea of conversational AI. However, we had our quality audits manually operated. That required a lot of time and wasn't efficient enough. ConvoZen.ai changed the game with their moment tagging feature that identifies or flags all concerns customized to our needs. We're able to cover all our conversations automatically and get rid of compliance issues easily. We're exploring their game-changing voicebot next. We believe, the lowest latency and real-life voice can be a great addition to our business. Review collected by and hosted on G2.com.

CallZen.ai is a game-changer for our busy contact center. With tons of calls coming in daily, it's tough for our QA team to check each one. Usually, only 2-5% get looked at, leaving a lot to chance. But CallZen.ai is like our call superhero. It audits every single call and gives us call insights like call summaries, moment tags, checklists, and scores for both the call and the agent. Review collected by and hosted on G2.com.

We utilize it to generate helpdesk tickets via phone calls. Customers describe their issues during calls; Callzen transcribes the conversation into sentences. The helpdesk ticket is then created, categorized, and assigned to an agent, streamlining the support process efficiently and accurately. Review collected by and hosted on G2.com.

Agent Monitoring, Auditing, Coaching & Analytics Review collected by and hosted on G2.com.