I like how EvaluAgent makes it easier to access call evaluations, review feedback, and understand performance through detailed scoring. The availability of evaluation history helps me track my progress and identify areas where I can improve. I also like the structured feedback, as it helps me understand what went well and what needs more attention. Overall, it makes the quality monitoring process more transparent and helps me learn from my daily interactions. Review collected by and hosted on G2.com.

EvaluAgent could improve by making the interface faster and more user-friendly. It would be helpful to have clearer explanations for score deductions, quicker access to previous evaluations, and better search and filter options. Sometimes, having more detailed and specific feedback would make it easier to understand mistakes and avoid repeating them. Overall, improving navigation and making feedback more clear and actionable would enhance the user experience. Review collected by and hosted on G2.com.