--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 806 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 806 scale: '5' date_modified: '2026-06-19' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 806 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users find Scorebuddy extremely **easy to use** , with a smooth setup and intuitive features for newcomers. (87 reviews) - Users appreciate the **customizable scorecards** of Scorebuddy, facilitating quality checks and easy score tracking. (53 reviews) - Users value the **coaching integration** in Scorebuddy, facilitating structured feedback and continuous improvement in quality assurance. (27 reviews) - Users appreciate the **efficiency** of Scorebuddy, enabling precise performance tracking and structured improvement in customer interactions. (25 reviews) - Users appreciate the **overview dashboard** of Scorebuddy for its instant access to essential data and ease of use. (22 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (22 reviews) - User Interface (20 reviews) - Users find Scorebuddy's **navigation ease** beneficial, allowing straightforward access to analytics and scorecards. (19 reviews) - Dashboard Features (17 reviews) - Experience Improvement (17 reviews) **What users dislike:** - Users find the **reporting features limited** and challenging to navigate, hindering access to in-depth analytics. (17 reviews) - Users find some features in Scorebuddy **limited and unintuitive** , leading to inefficiencies and navigation challenges. (16 reviews) - Users experience **slow loading** times with Scorebuddy, which can lead to frustration during the login and usage process. (13 reviews) - Users face **layout issues** that hinder navigation, making it difficult to find information efficiently within Scorebuddy. (12 reviews) - Users face **scoring issues** such as glitches, lack of disputes, and difficulties in extracting scorecard data. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (8 reviews) - Users find the **app functionality confusing** , with a complicated interface and unclear navigation impacting efficiency. (6 reviews) - Inaccurate Data Analysis (6 reviews) - Initial Difficulties (6 reviews) ## ScorebuddyCX Reviews ### 1. Intuitive, User-Friendly Scorebuddy That Simplifies Customer Support Evaluations **Rating:** 5.0/5.0 stars **Reviewed by:** John Mark M. | Executive Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ScorebuddyCX?** First of all the ease of use the scorebuddy, most of us find the interface intuitive and it is very user friendly. You can use it as it is hassle free and You navigate also use the system itself effectively. The Number of feautures it offers make the work simplier especially us working in customer support field, score buddy makes it easier and meet our deadlines as this is the frequent tool that we use to meet our targets when it comes in evaluating agents. **What do you dislike about ScorebuddyCX?** Nothing. All I can say is, scorebuddy do the things for us. It helps us summarize everything and meet yje goals. **What problems is ScorebuddyCX solving and how is that benefiting you?** I think it is the way of solving problems related to our work as a customer support. It helps us achive a quality calls and quality performance. This also helps us enhance ourquality assurance processes, improve agent performance, and ultimately boost customer satisfaction. ### 2. Easy to Access and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Aldrin Q. | Outsourcing, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about ScorebuddyCX?** What stands out most about Scorebuddy is its focus on making quality assurance practical and actionable rather than just a box-ticking exercise. A few strengths that people often appreciate: User-friendly scoring interface – QA scorecards are easy to build, customize, and update without heavy technical work. Strong analytics & reporting – Clear dashboards help teams spot trends, coaching opportunities, and performance gaps quickly. Coaching integration – Feedback loops between QA results and agent coaching are built in, which makes improvement more structured. Scalability – Works well for growing support teams and multi-site operations. Compliance support – Helpful for regulated industries that need audit trails and documentation. **What do you dislike about ScorebuddyCX?** We don’t have an option to dispute our scores. **What problems is ScorebuddyCX solving and how is that benefiting you?** Before tools like Scorebuddy, many teams relied on spreadsheets, emails, or ad-hoc notes to evaluate calls and chats, which often led to inconsistent scoring and subjective feedback. Solution & Benefit: Scorebuddy centralizes QA with structured scorecards and standardized criteria, helping ensure evaluations are consistent and uniform across the team. Manual, Time-Consuming QA Processes Problem: Manually reviewing interactions and tracking results can be tedious and difficult to scale as teams grow. Solution & Benefit: Automated scorecards and workflows help speed up the QA process and reduce the manual effort involved. Overall Impact Teams using Scorebuddy often find their QA function becomes more efficient, transparent, and actionable, which can support better agent performance, an improved customer experience, and stronger operational accountability. ### 3. The best **Rating:** 5.0/5.0 stars **Reviewed by:** john paul M. | Outbound Sales Specialist Level 1, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about ScorebuddyCX?** is its overall ease of use and smooth implementation. The platform is very user-friendly, making it easy for both QA analysts and agents to navigate without extensive training. Implementation is straightforward, and the system integrates well with existing tools, which makes onboarding and setup efficient. I also appreciate the wide range of features—from customizable scorecards and detailed reporting to compliance tracking and performance analytics—without the system feeling overly complicated. We use it frequently as part of our daily QA process, and it consistently supports our monitoring and coaching needs. Additionally, their customer support is responsive and helpful, which makes resolving concerns or questions much easier. Overall, it’s a well-rounded tool that effectively supports quality management and team performance. **What do you dislike about ScorebuddyCX?** Is that some features can feel a bit limited or less intuitive, especially when generating more detailed or customized reports. At times, navigating between sections or pulling specific data can take extra steps, which can slow down the workflow. Additionally, occasional system lag or loading delays can impact efficiency during busy periods. **What problems is ScorebuddyCX solving and how is that benefiting you?** It standardizes scoring through customizable scorecards, ensuring that all agents are evaluated fairly and consistently. Benefit to me: I can trust that assessments are objective and aligned with our KPIs, which reduces disputes and confusion. ### 4. Essential QA Tool with Room for Reporting Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about ScorebuddyCX?** Scorebuddy has become one of the most valuable tools in my workflow for streamlining quality assurance, which is both intuitive and powerful. It allows me to focus on coaching, improving processes, and elevating customer experience across the team. Being purpose-built for QA, Scorebuddy makes evaluating calls very efficient with clean, clear evaluations and insights. Its ease of use is so great that even new analysts pick it up quickly. It's an excellent tool for my team that values accuracy and clarity in customer service quality assurance. I regularly use it to audit ticket responses, and it's been a huge upgrade from spreadsheets. The initial setup was fairly easy, thanks to the Scorebuddy team meeting with us and providing instruction and feedback. I'd highly recommend it and rate it a 10. **What do you dislike about ScorebuddyCX?** I find that reporting can feel limited without custom work. While its default dashboards are helpful, some analysis requires extra manual work. Also, it's not integrated with any of our other software like ticketing systems. **Recommendations to others considering ScorebuddyCX:** We have been using scorebuddy for over 5 years now and we highly recommend it! **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy streamlines quality assurance and makes evaluating calls efficient, providing clear evaluations and insights. It's intuitive, so even new analysts can quickly adapt. It enhances my focus on coaching and improving processes, upgrading from spreadsheets for auditing ticket responses. **Official Response from Harry McIntyre:** > Hi Sean, thank you for feedback. It's great knowing that we are making your job easier. We'd be happy to show you more of what Scorebuddy can do this year. Just reach out to your Customer Success Executive when you are ready. ### 5. Effective QA Platform for Streamlined Performance Management **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan C. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is its user-friendly interface and the ability to streamline quality assurance processes in one centralized platform. The scoring workflows are intuitive, making it easy to evaluate calls consistently while saving time compared to manual QA methods. I also appreciate the detailed reporting and analytics, which help identify performance trends, coaching opportunities, and areas for improvement at both individual and team levels. The platform supports structured feedback and coaching, which is valuable for driving agent development and maintaining high-quality standards. **What do you dislike about ScorebuddyCX?** One area for improvement would be the flexibility of customization and navigation, as some workflows can feel slightly rigid or require extra clicks to complete simple tasks. At times, the reporting setup can take a bit of time to configure, especially for more detailed or customized dashboards. Additionally, while the platform is generally intuitive, new users may need some initial training to fully understand all features and get the most value from the system. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps solve the challenge of managing quality assurance and performance monitoring in a structured and consistent way. It centralizes call evaluations, feedback, and reporting into one platform, which reduces manual processes and improves efficiency. The platform makes it easier to identify performance trends, ensure scoring consistency, and provide clear, actionable coaching to agents. This benefits me by saving time on QA administration, improving visibility into team performance, and supporting data-driven decisions that help improve overall service quality and agent development. ### 6. Valuable Insights with Great Graphs and Easy Individual & Team Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa D. | Phase ! Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about ScorebuddyCX?** I really love it! It provides valuable insight and is very easy to use. The graphs are great, and I especially like the ability to give separate feedback for individuals while also seeing feedback for the team as a whole. **What do you dislike about ScorebuddyCX?** I would love the ability to apply filters that persist, so I don’t have to re-filter each time I log in. This would make it much easier to pick up where I left off. While I do appreciate being able to view data from the start of when the team came under me, when I’m focused on coaching for the current week or month, having to reset the filters each time adds extra steps. **What problems is ScorebuddyCX solving and how is that benefiting you?** It gives me my reps’ Q&A and the notes from our QA team, which provide valuable guidance for coaching. It also includes call details, allowing me to easily pull and review the call. ### 7. Great Reporting but Needs Better Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Amit K. | Team Lead for second line SD Team, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I think the reports in Scorebuddy stand out for me, especially those where we've exported the tickets and done the data analysis. I also appreciate the month-wise reports or those with periodic data; these reports are very important to us because they help analyze the efficiency of our engineers' work. Plus, since Scorebuddy is cloud-based, it makes the initial setup easy for us. **What do you dislike about ScorebuddyCX?** I think ticketing integration will be a crucial part for using Scorebuddy. Otherwise, we have to put manual data entries into Scorebuddy, and then it will have static data. It's not going to suffice, especially for organizations working extensively on a ticketing tool. Also, delegating rights to users is challenging. I'm trying to delegate auditing rights to a senior team member, and it's a tricky process that could be optimized and made easier. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy for auditing tickets. It helps us analyze tickets and provides reports for each team member, which are important for assessing efficiency and needed improvements. ### 8. Easy, convenient and interactive way to provide feedback to our team members. **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer C. | Compliance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about ScorebuddyCX?** I love how user friendly Scorebuddy is. The interface is presented well so that usage is intuitive. I also love that they have training videos that we can provide to each new user we add to the program. **What do you dislike about ScorebuddyCX?** My least favorite aspect of this program is the reporting. While they provide many different reports we can run; the reports are not easily filtered and there isn't one report that combined all of the data we need in one, easy to manipulate format. **What problems is ScorebuddyCX solving and how is that benefiting you?** They provide a comprehensive way for us to monitor and direct the quality aspects of all of our depts. This is not just for CSR's. We use it across many of our depts, for different types of roles, because the scorecards are easy to develop into information that is relevant to each role. ### 9. Scorebuddy Makes Daily QA Audits Clear with Customizable Scorecards and Helpful Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Caio V. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about ScorebuddyCX?** I like that Scorebuddy provides a clear, structured view of quality results by agent, team, and form, which makes it much easier to spot trends and identify gaps quickly. I also appreciate that the scorecards can be customized to align with client requirements and QA criteria, helping keep evaluations consistent across auditors and TMs. Finally, the reporting and filtering options are very helpful for follow-up actions like coaching, PIPs, and tracking improvements over time. **What do you dislike about ScorebuddyCX?** One main frustration with Scorebuddy is that reporting feels limited – I've asked for more comprehensive quality results beyond basic scorecards, but options like pulling clear QA vs. Internal distinctions require extra filtering or support. It can also be tricky to navigate for advanced breakdowns (e.g., by TM or specific trends), sometimes needing help from others to get the right data view. ​ That said, it's still our go-to for daily QA audits in the contact center. **What problems is ScorebuddyCX solving and how is that benefiting you?** ScoreBuddy solves quality monitoring challenges by providing structured scorecards for evaluating agent interactions (phone/chat), distinguishing QA vs. Internal audits, and tracking adherence to PCI/compliance processes. This benefits me by enabling quick identification of gaps (e.g., critical scores), supporting coaching/PIPs, and generating reports for team performance reviews – helping us maintain high standards like Worldpay's 8.3 survey score. ​ Overall, it streamlines QA workflows, reduces inconsistencies across TMs/agents, and drives targeted improvements in our Lisbon contact center operations. ### 10. User-Friendly, Real-Time QA Insights Across Any Device **Rating:** 5.0/5.0 stars **Reviewed by:** James Andrew C. | PCI Compliance Specialist, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ScorebuddyCX?** Scorebuddy is very user-friendly and can be accessed on any device, such as a laptop, desktop computer, or mobile device. It shows real-time updates on the QA score and provides performance trends, which makes it easy to keep track of results. **What do you dislike about ScorebuddyCX?** One downside I’ve noticed with Scorebuddy is that there isn’t an option to dispute the QA score. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is essentially the “anti-spreadsheet” solution for customer service teams, designed to turn the often chaotic, manual Quality Assurance (QA) process into a streamlined, data-driven system. Scorebuddy benefits me by delivering structured, high-quality data. With everything organized in one place, I can analyze trends and generate insights far more precisely than I could if the information were buried across messy, disconnected files. ### 11. Effortless Call Compliance with Top-Notch Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie P. | Associate Director - Student Operations, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I like the ease of use of Scorebuddy and the ability to track multiple categories to see if the call was scored correctly. I also appreciate the ability to update scores if needed. Additionally, the setup was pretty easy, I'd say, like, 10 out of 10 easy. **What do you dislike about ScorebuddyCX?** Adding tasks to the dashboard of the supervisor is a bit problematic because there are two different sections for it. One section is blank, and the other actually has somebody. It would be helpful if there was just one location for this. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy for compliance, call recording, and reviewing. I like the ease of use, tracking multiple categories to ensure calls are scored correctly, and the ability to update scores if needed. ### 12. Streamlines Call QA with Minor Date Format Quibble **Rating:** 4.5/5.0 stars **Reviewed by:** Bill W. | Sales Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about ScorebuddyCX?** I like that with Scorebuddy I can score, leave comments, and share recordings. It's handy to put all information about a call in one spot during a QA or call review, and it keeps a running tab on all scores. Also, I found the setup pretty straightforward for both admin and user. **What do you dislike about ScorebuddyCX?** I know Scorebuddy was built and run in Europe but I wish there was an option to enter date and time the United States way. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to QA my Sales Agents' phone calls, ensuring they follow the call flow and to coach them on missed opportunities. It lets me score, leave comments, and share recordings, compiling call information in one spot and keeping a running tab on all scores. ### 13. User-Friendly and Flexible Reporting Shines with Scorebuddy **Rating:** 4.5/5.0 stars **Reviewed by:** James T. | Head of Marketing Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ScorebuddyCX?** I think the interface of Scorebuddy is really user-friendly, and I like the flexibility of the reporting. I can customize reports to hone in on specific areas, ensuring that everything works as expected and maintains high quality standards. It's much more user-friendly than the in-house system we previously used, allowing us to easily share results across different teams. I'd rate Scorebuddy 10 out of 10 in terms of user experience, and I definitely feel happy with its look. **What do you dislike about ScorebuddyCX?** Nothing **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to monitor call quality and compliance, ensuring high service standards for our supporters. It identifies improvement areas and shares positive feedback, aiding performance management. The flexible reporting helps us focus on specific areas to maintain call quality standards. ### 14. Transparent Performance Reviews with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Gizele C. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about ScorebuddyCX?** I like Scorebuddy's layout and transparency, allowing employees to check who has done their review, their comments, and details. I appreciate how Scorebuddy provides clear performance numbers too. The initial setup was very easy, which made getting started a breeze. **What do you dislike about ScorebuddyCX?** I just find a bit challenging when I need to find specific report or employee review. Maybe a search bar or even add an AI companion, sometimes I need to look for specific reports and spend a bit longer trying to find what exactly I am looking for. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to review employees' performance, ensuring they follow procedures and apply soft skills. It provides transparency and performance numbers, allowing employees to see who evaluated them and their comments. ### 15. My Scorebuddy **Rating:** 5.0/5.0 stars **Reviewed by:** Julius L. | User support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** It make you score perfectly when scoring my agents. Also we can talk about something new regarding the scorecard that was implemented on scorebuddy we also able to adjust our self for our agents when they have low score ( if they are not satisfied with their score) **What do you dislike about ScorebuddyCX?** none at the moment everytrhing is perfect regarding with the option. **What problems is ScorebuddyCX solving and how is that benefiting you?** We are able to conduct coaching while we score our agent. what imn doing we listen both to the call recording and we score separately on that case if we are not at the same page we can able to discuss it. ### 16. Scorebuddy Makes QA Measurable with Customizable Scorecards, Analytics, and Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Roce Jayne C. | pci helpdesk- pds sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is how it combines structured, customizable scorecards with powerful analytics and coaching tools, making quality assurance both measurable and developmental rather than just evaluative. **What do you dislike about ScorebuddyCX?** While Scorebuddy is a powerful QA tool, it can sometimes feel complex for new users. The depth of features is a strength, but it may require additional training to fully utilize its capabilities. **What problems is ScorebuddyCX solving and how is that benefiting you?** For me, this means greater clarity around expectations, more actionable coaching conversations, and data-driven insights that help identify trends and improvement opportunities. Instead of relying on anecdotal feedback, I can make decisions based on real performance data, which improves both individual development and overall team performance. ### 17. Customizable Scorecards Boost Quality Assurance **Rating:** 4.0/5.0 stars **Reviewed by:** Sasha D. | Payments Team Leader **Reviewed Date:** February 19, 2026 **What do you like best about ScorebuddyCX?** I like that we can create and edit scorecards from scratch with Scorebuddy, allowing us to fine-tune them to our respective departments and insert specific marking criteria. This feature is especially valuable in my work in the payments department within the iGaming industry, as I can create marking criteria specific to how payment-related items are actioned and their impact on user accounts and the business. The initial setup was much simpler than with EvaluAgent, and the ability to personalize our scorecards is a defining factor for me. **What do you dislike about ScorebuddyCX?** I would say the coaching part. With discussions and coaching being in person with the team member, I don't see the need to have a section where we type out the discussion and the team member has to acknowledge. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to ensure work quality and professional correspondence, and appreciate the ability to create customizable scorecards for different departments. ### 18. Effortless Scorecard Automation and Sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah M. **Reviewed Date:** February 10, 2026 **What do you like best about ScorebuddyCX?** I really like how Scorebuddy makes scorecard creation more automated, shifting our process from a manual one on Excel to something much simpler. The ease of sharing the scorecards with clients is fantastic, especially since it can be done with the click of a button, sharing only their relevant information. It used to be a hassle having to email scorecards, and this feature has definitely made our job way easier. Also, as a user assessing calls, the setup was very easy for me. **What do you dislike about ScorebuddyCX?** I don't like that I can't import elements from other scorecards into a new scorecard. This would help make broad changes on basic criteria across our Call Quality program for multiple scorecards at once, instead of doing it individually for each scorecard. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to automate scorecard creation, making it easier than using Excel. I like how I can share scorecards with clients at the click of a button, which simplifies the process. ### 19. Simple Interface but Coaching Features Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Akima . **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I like the fact that all the information I need can be found in one place. I like that it's very user-friendly and really simple to use. I appreciate the coaching log and I like the report system, and maybe the dashboards too. It's really simple to use and very clear and concise in regards to the interface, which means I don't have to pull raw data for each agent. **What do you dislike about ScorebuddyCX?** The coaching aspect has a lot of issues. It's very, very slow. Once the coaching is logged, it does not actually save onto the account. I have to log it about three different times for it to be saved, or it doesn't save at all. There is also no option to save screenshots on the coaching apps. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to train and coach my agents, helping them see their scores and areas for improvement. It simplifies by providing a clear, concise interface and eliminates the need to manually pull raw data for each agent. ### 20. Effortless Setup, Tailored for Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about ScorebuddyCX?** I like the different types of user roles available in Scorebuddy and the customization options we have for our clients. Scorebuddy helps us track and monitor our agents' progress in their education and coaching, bringing visibility and alignment with our clients and team members. It's an easy-to-use tool that my team finds easy to navigate and onboard both clients and agents. The user types allow us to collaborate with clients, customize scorecards, and ensure that success looks the same to our clients as it does to us. It benefits our team by providing open transparency for seeing agents' scores and allows management to gauge team performance and the impact of training classes. The initial setup was really easy. **What do you dislike about ScorebuddyCX?** I would say if Scorebuddy could input any type of gamification would be great. **Recommendations to others considering ScorebuddyCX:** This is a great platform that will help to monitor and improve your quality scores! **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us track and monitor agents' progress, bringing visibility to their performance. It benefits our team by allowing agents and management to see scores, gauge training impact, and customize scorecards for client alignment, keeping our performance quality high. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business be its best, and we are delighted to hear that it is doing this for you. ### 21. Clear, Actionable Feedback That Helps Me Improve Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Jolina D. | PCI Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about ScorebuddyCX?** What’s most helpful about Scorebuddy is that it clearly shows me where I did well and where I need to improve. It makes feedback easy to understand and helps me improve my calls. **What do you dislike about ScorebuddyCX?** What I don’t like about Scorebuddy is that filling out all the details can take a lot of time. Sometimes the system feels a bit tricky to navigate until you get used to it. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is solving the problem of unclear feedback and inconsistent quality checks. It helps me see exactly how I’m doing on my calls, so I can focus on improving and feel more confident in my performance. ### 22. Efficient Tool for Quality Tracking, Needs Better Session Handling **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel B. **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I like that Scorebuddy helps me keep track of my averages as a scorer. It tells me how much time I spend on average on scoring and what the average score awarded is. This feature is one of my favorites. **What do you dislike about ScorebuddyCX?** I have an issue with Scorebuddy's score pages timing out. For example, while I'm working through a case or a score, sometimes I have to do something else for a while. If I don't constantly keep updating the Scorebuddy page, it ends up timing out, which can reset my score progress. This can get very frustrating. I would propose either making the function of saving scores and retrieving in-progress score sheets or setting up a longer timeout timer for the page. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy for scoring colleagues, keeping track of quality trends, and providing feedback. It quickly highlights quality issues in sections and aids in applying quick fixes. ### 23. Cause-Based Scoring Keeps Quality Reviews Aligned **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa C. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** The addition of causes when scoring makes it easier to score quality and give reason for marking down in an area with a cause. So the team are aligned more when marking people down in certain areas as per the causes **What do you dislike about ScorebuddyCX?** The AI assistance is not useful as i don't feel that it gives a personalized summary of the score. I don't use it for this reason it is easier to just type it yourself, feels more human **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us score the quality of our agents’ work across our teams. It also helps us ensure agents are meeting the expectations of their role and consistently following the correct processes. ### 24. Streamlined Scoring and Calibration with a Clear, Comment-Friendly Layout **Rating:** 5.0/5.0 stars **Reviewed by:** Tamika J. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about ScorebuddyCX?** Scorebuddy features a top-oriented tab interface that facilitates efficient review and calibration. The scoring process is streamlined, with each selected topic organized for clarity. Additionally, it provides ample space for detailed comments within each section. The overall layout enhances readability, especially when consolidating input from multiple participants. **What do you dislike about ScorebuddyCX?** The one thing I dislike is when you have a calibration to score you cant see the conversation ID at the first screen **What problems is ScorebuddyCX solving and how is that benefiting you?** Sharing insights and coaching opportunities can be cumbersome without a unified platform. Speeds up the quality assessment process by automating scoring workflows, saving time and effort. Consistent coaching and feedback lead to better agent performance and happier customers. ### 25. Score buddy’s All-in-One Coaching, Dashboards, and Built-In LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Chrisnoly P. | PCI compliance Helpdesk II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ScorebuddyCX?** What I like the most in using Score buddy is it provides and includes agent dashboards, coaching tools, and even a built‑in Learning Management System, letting teams coach, score, track progress, and train agents, this all in one ecosystem. This also provide help foe me if I want to review all the coaching provided for from the last coaching sessions. **What do you dislike about ScorebuddyCX?** For me there is no down side in using score buddy this helps me a lot. **What problems is ScorebuddyCX solving and how is that benefiting you?** It help me check all my coaching sessions and also I can provide every detailed explanation on what to do next for my next coaching session. ### 26. Provides a Good, Reliable Platform for our Call Quality Control & Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Matt K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about ScorebuddyCX?** We have quite a basic need for Scorebuddy and fits what we need it to do. Support and account management continues to be great and whilst always politely posing the question, listen to us as a a customer and don't try to push unnecessary additional products on us **What do you dislike about ScorebuddyCX?** Nothing really - continues to be a product that fits our requirements exactly at a competitive price **What problems is ScorebuddyCX solving and how is that benefiting you?** We work in a highly compliance driven sector where our quality and compliance scores are key deliverables. SB helps us achieve those. And provides a really useful set of reports to help us compile compliance reporting. **Official Response from Robyn McGinn:** > Hi Matt, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. ### 27. It's a great tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Kathlene Kay G. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** It is easy to use and very user-friendly. I have used it for a year now and did not have a hard time using it. It is also easy for the agents to understand their scores and quality checks. I never had to reach out to someone as I never experienced any issues using it. **What do you dislike about ScorebuddyCX?** I cannot think of issues that I've experienced with it. **What problems is ScorebuddyCX solving and how is that benefiting you?** It is easy to show the agents what needs to be worked on. It is very simple to provide feedback and no additional explanations are needed.The comment section is really useful to provide explanation. ### 28. User friendly and instructions are very easy to follow. **Rating:** 5.0/5.0 stars **Reviewed by:** Nino Q. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about ScorebuddyCX?** The scorebuddy helps us record the scores of our team mates. It allow us to run and pull out reports easily and quickly. It is very easy to use. The scorebuddy help us track the improvement of our team mates. **What do you dislike about ScorebuddyCX?** The idle time. Sometimes when I'm doing other task, when I get back to it I need to relog in again. **What problems is ScorebuddyCX solving and how is that benefiting you?** The scorebuccy benefits me most by allowing me to create coaching logs to my agents and it allows me to run report very quicky. It is easy for me to keep track the performances of my agents. ### 29. A simple tool to track and manage scores | Broader Insights should be visible on homepage **Rating:** 3.5/5.0 stars **Reviewed by:** Dhananjay D. | Team Lead, FRR, Fraud, UK, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about ScorebuddyCX?** The UI is simple, and it’s easy to manage team scores. As a manager, I can also get an overview of all my direct reports’ scores in one place. **What do you dislike about ScorebuddyCX?** The overall design and organization of the information could definitely use some rework. At times, broader, high-level data is only available through custom reports or after applying multiple filters, when ideally it should be visible right on the main home page. **What problems is ScorebuddyCX solving and how is that benefiting you?** It primarily helps me track, manage, and view scores for my direct reports. I can maintain clear oversight of the team’s scores and quickly see where someone is being scored down (by category/scorecard), which makes it easier to manage team performance and support a strong performance culture in operations. ### 30. Clear, Consistent Quality Feedback That Keeps Team Standards Aligned **Rating:** 5.0/5.0 stars **Reviewed by:** Kateryna R. | Senior Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about ScorebuddyCX?** What I like most about Scorebuddy is how clear and consistent it makes quality feedback. The scoring criteria are easy to understand, which helps identify strengths and areas for improvement quickly. It supports fair assessments, useful coaching conversations, and helps maintain consistent standards across the team. **What do you dislike about ScorebuddyCX?** Some scoring criteria doesn’t always allow enough room for context or nuanced situations. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps solve the problem of inconsistent quality assessments by providing a structured and standardised scoring framework.As a result, it supports continuous improvement, accountability, and overall service quality. ### 31. Scorebuddy Turns Call Scoring Into Real Coaching and Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Cristina S. | PCI Compliance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is that it goes beyond just scoring calls — it really supports coaching and performance improvement. The customizable scorecards and clear reporting make it easy to turn feedback into real growth. **What do you dislike about ScorebuddyCX?** One downside of Scorebuddy is that it can feel a bit complex at first — there’s a learning curve when setting up scorecards and reports. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy solves inconsistent QA scoring and limited performance visibility. It benefits us by standardizing evaluations, improving coaching, and driving better service quality. ### 32. Efficient Calibration, Interface Can Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Fede M. **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I appreciate that Scorebuddy helps me calibrate my team's calls, providing me with visibility on their productivity and quality. It has been useful for identifying which team members need more training and for calibrating our customer satisfaction. I also like the monthly evaluation chart and the evaluation target. I find that the setup of Scorebuddy was simple and good. **What do you dislike about ScorebuddyCX?** Perhaps the interface could be improved to be more visually intuitive and organized. For example, the scores could appear with more information and be more organized. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to calibrate my team's calls, providing visibility into call productivity and quality, helping to identify members who need more training, and improving customer satisfaction. ### 33. Effortless Call Quality Monitoring with Scorebuddy **Rating:** 5.0/5.0 stars **Reviewed by:** Monika P. **Reviewed Date:** February 11, 2026 **What do you like best about ScorebuddyCX?** I like Scorebuddy's user-friendly checklists which can be used to evaluate calls. The access to results is easy, and I appreciate the dashboards, as well as the ability to compare scores month on month. Every agent has a KPI on their quality of calls, and there's an overall KPI for the team's quality score. Scorebuddy displays the results in an easy-to-access way. The initial setup was very easy. **What do you dislike about ScorebuddyCX?** It would be ideal to be able to amend the scorecards easily by myself (the manager) when needed. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to supervise call quality, ensure scripts are followed, capture customer feedback and complaints, and score agents on KPIs. It's user-friendly with easy access to results, dashboards, and score comparisons for the team's call quality. ### 34. Improved Call Quality with Easy Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Nathaniel G. **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I like that Scorebuddy is easy and transparent, allowing me to easily view reports by department or team. The historical data is very helpful for tracking performance. I also appreciate the insight it gives me into whether a customer service rep has reviewed their own score, which helps increase customer satisfaction scores and identify bottom performers for coaching. Additionally, my team found the initial setup to be easy. **What do you dislike about ScorebuddyCX?** I find the search function a bit slow, which can be tedious at times. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy enhances call quality and compliance, boosting customer satisfaction. It provides easy, transparent access to reports by department or team and offers valuable historical data. It also helps track customer service reps' progress, improving service satisfaction scores and identifying areas for coaching. ### 35. Easy-to-Use Interface with Game-Changing Calibration Prompts **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie M. | Manager of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** The interface is easy to use and manage. Scores and uploaded interactions are easily accessible, and the prompts for calibration sessions have been a game changer. **What do you dislike about ScorebuddyCX?** This platform, unfortunately, had a couple of hiccups integrating with Gladly once we moved from Zendesk. The team has said that it's on the roadmap for the future, which would be a tremendous upgrade. **What problems is ScorebuddyCX solving and how is that benefiting you?** DIY approaches to uploading customer interactions due to the lack of integration with Glaldy has been chanllenging but the Scorebuddy team is creative and helpful. ### 36. Score buddy Helps Deliver Consistently High-Quality Calls all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Arminda D. | Executive services - Outbound Sales Representative Level 2, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about ScorebuddyCX?** The score buddy is helpful in completing the tasks in getting the good quality in each calls handled. **What do you dislike about ScorebuddyCX?** The score buddy is almost perfect I can see nothing to dislike.It generates the **What problems is ScorebuddyCX solving and how is that benefiting you?** It is checking each calls for any error and flourishes it to have a better excellent feedback, it will benefit the company and the users because it is useful and has all the features easy to understand and use. ### 37. Consistent, Fair Evaluations with Clear Coaching Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ScorebuddyCX?** I appreciate how the platform helps teams give consistent, fair evaluations while also providing clear insights for coaching and performance improvement. **What do you dislike about ScorebuddyCX?** It can feel a bit detailed and time-consuming at first, especially for new users. But once you get used to it, it actually helps ensure fair and consistent evaluations. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy solves inconsistent and subjective evaluations by standardizing scoring and feedback. It benefits me by giving clear guidance on what to improve and helping me grow professionally. ### 38. Easy Scorecards, Need for Improvement in Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Elisabeth P. | associated manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I like that the scorecards in Scorebuddy are easy to create and modify. Additionally, the initial setup of Scorebuddy was very smooth. **What do you dislike about ScorebuddyCX?** I don't like that the audit audits feature doesn't exist. The developed report is an additional paid feature, whereas it is essential for managing activity and sharing. I would like this feature to be available only for internal admins, who could then create and share the results with their providers. I also use Google Drive for reporting due to the lack of shared common reporting in Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to improve customer response and moderate customer profiles. The scorecards are easy to create and modify, which simplifies reporting and quality control. ### 39. User-Friendly and Easy to Understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about ScorebuddyCX?** The process/system is user-friendly and easy to understand. So far, everything is working well and no issues have been encountered. **What do you dislike about ScorebuddyCX?** At this time, there are no identified areas for improvement. I will continue to maintain strong call handling practices, provide clear and accurate information, ensure proper documentation, and deliver consistent, high-quality customer service on every interaction. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps streamline our quality monitoring process by centralizing evaluations, automating score calculations, and providing structured feedback. It eliminates manual tracking and reduces errors, making audits more consistent and transparent. This benefits me by saving time, improving accuracy in evaluations, and giving clear insights into performance trends, which helps in coaching, tracking improvements, and driving overall team performance. ### 40. Fully Custom Scorecards Tailored to Our KPIs **Rating:** 5.0/5.0 stars **Reviewed by:** Jade Lianne L. | Compliance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ScorebuddyCX?** You can build fully custom scorecards tailored to your own quality metrics, brand standards, and KPIs rather than being stuck with rigid templates. **What do you dislike about ScorebuddyCX?** Several users mention that Scorebuddy can feel slow to navigate or load reports, especially with larger dashboards or filtered data. **What problems is ScorebuddyCX solving and how is that benefiting you?** Can increase coverage (automatically or semi-automatically), ensuring a larger portion of interactions get reviewed. Benefits are more consistent quality assessments, fewer missed issues, QA teams spend less time on admin and more insights ### 41. Easy Navigation and Clear, Simplified Scorecards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2026 **What do you like best about ScorebuddyCX?** Easy to navigate and scorecards are very simplified and clearly understandable. I basically use score buddy every week to review my team's score. **What do you dislike about ScorebuddyCX?** Team alignment and reports should be more simplified as it would take too much time to download the reports and then review it. Average team score who are aligned with me should be visible on main page along with filters so that it would be easy to navigate. **What problems is ScorebuddyCX solving and how is that benefiting you?** To mark quality for my team and ensure that all the process breaches are correctly identified and marked down. Also to ensure that proper feedback is shared to the agents which is also documented and shared by email and also in the scorebuddy. ### 42. Customizable and Efficient Quality Assessment Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr S. **Reviewed Date:** February 16, 2026 **What do you like best about ScorebuddyCX?** I like the possibility of full customization of the scoring cards in Scorebuddy, which really helps us as we don't have a global quality assurance process—it's only for our IT Service Desk. This customization allows us to create a tailored process that fits our needs. I also appreciate the ability to create a Power BI connector since we're moving towards a reporting model more centered on Power BI. Having everything in one place really streamlines our activities. **What do you dislike about ScorebuddyCX?** Nothing so far **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to check work quality at a personal level and take corrective actions. I like customizing scoring cards and integrating with Power BI for a tailored QA process, streamlining reporting. ### 43. Score buddy: User-Friendly, Easy to Learn, with Simple Built-In Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin D. | Executive Services Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about ScorebuddyCX?** Score buddy is so user friendly. It is easy to learn and very easy to navigate the system. The built-in reporting functions are ideal and simple. **What do you dislike about ScorebuddyCX?** None at all. I like everything about Score buddy since it's user friendly. **What problems is ScorebuddyCX solving and how is that benefiting you?** Score buddy is a great help to us in this process. I really like the knowledge capture and the support. It was really great so far! ### 44. User-Friendly QA That Saves Time and Delivers Clear, Detailed Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Shanna Elaine T. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ScorebuddyCX?** What I like most about Scorebuddy is how user-friendly it is. It simplifies the QA process, makes evaluations clear, and allows teams to collaborate efficiently. It saves time while still giving detailed insights into performance **What do you dislike about ScorebuddyCX?** All works well. I like Scorebuddy because it helps me a lot **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps organize feedback and track performance, which helps me understand my progress and improve my work ### 45. Excellent Quality Evaluation software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about ScorebuddyCX?** The best part of Scorebuddy is very easy to use and the Analytics they offer is excellent as it gives clear reports to identity defects related to Agent Performance **What do you dislike about ScorebuddyCX?** The Interface of the Scorebuddy may need some changes because it looks old **Recommendations to others considering ScorebuddyCX:** If you are looking to evaluate your Customer Support Agents using a scorecard methodology then I would suggest using Scorebudyd because you can create sections in your scorecard and evaluate it from Customer, Business, and Compliance perspectives. **What problems is ScorebuddyCX solving and how is that benefiting you?** Actually, we were using Excel software to evaluate Agent performance but we got a lot of reporting errors, and using Scorebuddy we were able to fix that problem as everything is smoothly done. **Official Response from Harry McIntyre:** > Hi, thank you for your feedback. It's great knowing that we are making your job easier. ### 46. Score buddy Makes Scorecards Easy and KPI-Aligned for Better QA Outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Maricon B. | PCI COMPLIANCE SPECIALIST, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ScorebuddyCX?** Score buddy makes it easy to build scorecards tailored to your business goals. You can align scoring directly with compliance, customer experience, and operational KPIs — so QA isn’t just about “finding mistakes,” it’s about improving outcomes. **What do you dislike about ScorebuddyCX?** The standard dashboards are solid, but advanced reporting or cross-team analytics may require exports or workarounds. Some managers want deeper real-time insights without pulling data into external BI tools. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy turns quality assurance from a checklist task into a strategic performance tool. Instead of simply judging interactions, you gain insights you can act on — faster coaching, clearer performance trends, and higher consistency across your team. ### 47. Effortlessly Aligns Team Processes **Rating:** 5.0/5.0 stars **Reviewed by:** JEREMIAH S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2026 **What do you like best about ScorebuddyCX?** I like the overview dashboard in Scorebuddy because it shows all of the data you need in an instant. The trend chart that displays the trend of the scores is also very helpful. It makes life easier since you don't need to click on anything else just to see those data. Also, the initial setup was pretty straightforward and intuitive. **What do you dislike about ScorebuddyCX?** I hope you will have a mobile version of Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to gauge and align our internal processes, ensuring our team is calibrated. The overview dashboard and trend charts provide instant data without extra clicks, making life easier. ### 48. Scorebuddy , My Awesome Buddy! **Rating:** 5.0/5.0 stars **Reviewed by:** Nycole B. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about ScorebuddyCX?** It's very easy to use especially with the calibration. Useful and convenient! Everyone can use it anywhere they are. **What do you dislike about ScorebuddyCX?** Some boxes are not needed but cannot be removed **What problems is ScorebuddyCX solving and how is that benefiting you?** Problems Scorebuddy Solves: Inconsistent Quality Monitoring: Traditional QA processes can be subjective and inconsistent. Scorebuddy provides standardized scoring criteria that ensure every agent is evaluated fairly and uniformly. Manual and Time-Consuming Evaluations: Evaluating calls and interactions manually takes a lot of time. Scorebuddy automates much of this process, speeding up feedback loops. Lack of Real-Time Feedback: Without timely feedback, agents can continue making the same mistakes. Scorebuddy helps deliver quicker insights so agents can improve faster. Difficulty in Identifying Training Needs: It can be hard to spot trends or recurring issues across many interactions. Scorebuddy’s analytics highlight specific areas where agents or teams need coaching. Limited Visibility for Managers: Managers often struggle to get a clear overview of team performance. Scorebuddy dashboards provide real-time metrics and detailed reports. Benefits You Could Experience: Improved Customer Experience: By consistently monitoring and improving agent performance, customer interactions become smoother and more effective. Increased Agent Productivity and Morale: Agents get clear, actionable feedback and recognition for good performance, leading to motivation and faster skill development. Data-Driven Decisions: Management can use reliable data to make informed decisions about training, staffing, and process improvements. Cost Savings: More efficient QA reduces the resources spent on manual evaluations and lowers the risk of costly errors. ### 49. Using Scorebuddy since a long time and happy with the results with it. **Rating:** 4.5/5.0 stars **Reviewed by:** Sourav Y. | Quality Assurance Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about ScorebuddyCX?** One of the things I like most about Scorebuddy is how user-friendly it is. The interface is clean, and it doesn’t take long to figure things out—even for new team members. The ability to customize scorecards based on different criteria is incredibly helpful, especially for managing multiple teams. It really helps us maintain consistency in our QA process while giving us room to adapt things as we grow. **What do you dislike about ScorebuddyCX?** There are a few areas where Scorebuddy could improve. For example, the reporting functionality is powerful, but sometimes feels a bit clunky or unintuitive. It can take a few extra clicks to get to the data you need, and the visualizations could be a bit more dynamic. Also, the integration process with some external systems took more time than expected, although support was helpful throughout. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us streamline our quality assurance process by allowing consistent, transparent, and customizable performance evaluations for our customer support team. Before using it, QA was more subjective and scattered across spreadsheets, which made it difficult to track trends or take corrective action. Now, with Scorebuddy, we have clear visibility into agent performance, easier coaching conversations, and actionable insights that help improve both customer satisfaction and team efficiency. It has also reduced manual work, saving time for our QA and team leads. ### 50. Effortless Call Scoring with Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Darren H. **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** I really appreciate Scorebuddy's accessible support; the account management support is always on hand, and the live chat feature is superb, even out of hours. The simple user interface is beneficial, especially since it's our first foray into call scoring. The simplistic views enable usage at both the supervisor and agent levels. I also found the initial setup to be simple, supportive, and quick. **What do you dislike about ScorebuddyCX?** Some reporting needs pieced together from various report sources **What problems is ScorebuddyCX solving and how is that benefiting you?** I use Scorebuddy to collect call scores that generate insights for coaching, and its simple UI helps our team, including supervisors and agents. The accessible support, especially the live chat, is always on hand and beneficial. ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-19+06%3A27%3A24+-0500&secure%5Bsession_id%5D=cad07217-0dd6-4093-9f59-864a59a0c2ad&secure%5Btoken%5D=78d1b79c91b4a0db711210a0c25a384a820feef5f8b9b42e93f761a3c5d25fa6&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## ScorebuddyCX Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.6/5.0 (303 reviews)