Product Avatar Image

SuccessKPI

Show rating breakdown
83 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.3
Serving customers since
2017

Profile Name

Star Rating

53
22
4
3
1

SuccessKPI Reviews

Review Filters
Profile Name
Star Rating
53
22
4
3
1
Marcinho d.
MD
Marcinho d.
Analista Genesys Sr. / Especialista Genesys
06/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Accurate Sentiment Analysis with SuccessKPI

I use SuccessKPI for call transcription and analysis and I find it very good at sentiment analysis. It can perform an assertive analysis related to intent and sentiment detection, which makes it easy to identify inappropriate behavior or communication during a service without needing to listen to the entire call. It is very practical and quick to identify if a call was ended due to an argument or disrespect.
Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
05/04/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Cumbersome UI, Confusing Task IDs, and Unreliable Phone Log Access

I like that I'm able to control the speed of call recordings.
AP
Antony P.
05/01/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Real-Time KPI Monitoring with Minor Setup Challenges

I find SuccessKPI incredible as it refreshes every 5 seconds, providing constant updated information so we don't miss anything. I also like how it classifies our KPIs with the option to select timeframes, which is really incredible. It saves me time because I don't have to calculate KPI by KPI; it does it for me. I appreciate the 360 view of KPIs in real time, which helps me to see the productive KPI of agents under my umbrella. It also pulls and organizes them in an order that's easy to manage with a friendly view.

About

Contact

HQ Location:
Chantilly, US

Social

@successkpi

What is SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Details

Year Founded
2017
Website
successkpi.com