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SuccessKPI

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6 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
2017

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Star Rating

4
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SuccessKPI Reviews

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Profile Name
Star Rating
4
2
0
0
0
Verified User in Retail
TR
Verified User in Retail
03/15/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Infrastructure Call Canter IVR SR Manager

I just wanted to take a moment to acknowledge the great work you've been doing. I really appreciate not only your skills, but also the way you and the team bring such engaging personalities to the table, making the process of assisting with reporting customer information smooth and enjoyable. Your efforts truly make a difference, and it's fantastic to see the positive impact on our workflow.
Daniel E.
DE
Daniel E.
03/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Customizable Reporting, Needs Proactive Support

I like that SuccessKPI helps with report customization, tailoring reports in challenging environments, and their team is knowledgeable and willing to assist with our various customizations. They're generally responsive to time-sensitive emergencies, which is valuable.
Mey P.
MP
Mey P.
Bilingual (EN/ES) | Language Access & Translation | AI-Driven Analytics & Prompt Strategy | Quality & Language Strategist
03/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Customizable, Insightful, and Well-Supported

I really appreciate the customization in SuccessKPI. Even without a technical background, I can build my own reports and dashboards, which is super valuable for tailoring analytics to our specific workflows. The flexibility to create topics and deep prompts is also great for surfacing insights from conversations. The team behind the platform is fantastic, with their support, responsiveness, and openness to collaboration making a big difference. It's refreshing to work with a company that genuinely values client input. Additionally, the platform helps centralize quality monitoring, speech analytics, and operational insights, which improves our evaluation consistency and reporting.

About

Contact

HQ Location:
Chantilly, US

Social

@successkpi

What is SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Details

Year Founded
2017