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SuccessKPI

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4.3 out of 5 stars
2 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.3
Serving customers since
2017

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Star Rating

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SuccessKPI Reviews

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Profile Name
Star Rating
1
1
0
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Vibha K.
VK
Vibha K.
VP who believes in merging the Education and Professional Services in Data to provide a one-stop solution for all your organizational needs. Migration | Digitization | Implementation | eLearning Solution.
11/28/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

A Storyteller with Quality Management through Data Headlights!

|SuccessKPI
The ability to customize the analytics solutions across platforms. You can seamlessly integrate, modify, and customize as per your business and analytics needs. In addition to this, the custom solutions help reduce the monitoring overhead for quality of services provided.
Maloy K.
MK
Maloy K.
Genesys Certified Design Professional | Engage | Cloud
10/19/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

SuccessKPI - Business Intelligence Suite for Cloud/Premise

|SuccessKPI
SuccessKPI is based on Powerful Microstrategy Architecture, itself which is a containerized Business Intelligence tool. Below are the best-in-class features for it to be down-selected: 1. Instant Activation and Configuration. 2. Support of more than 24 languages. 3. Out-of-the-box visualizations and dashboards. 4. Sensitive and personal information masking/hiding such as Credit Card Information, Social Security Number, etc. 5. Prebuilt playbook library 6. Quality Monitoring and Scoring. 7. Custom scorecard evaluations. 8. Multi-channel real-time and historical contact center dashboards. 9. Artificial Intelligence Powered Speech and Text Analytics. 10. Evaluation Toolkit 11. Powerful Business Intelligence (BI) layer 12. Customizable dashboards, visualizations. 13. Support for external data blending, including REST API, Lambda Functions 14. Subscription engine to support delivery via FTP, Email

About

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HQ Location:
Chantilly, US

Social

@successkpi

What is SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Details

Year Founded
2017