G2

Michael W.

Mid-Market (51-1000 emp.)

11/2/2026

"Voxjar Turns Transcripts Into Golden Insights"

5/5

What do you like best about Voxjar?

Getting started was straightforward. We could sign up, create evaluation questions, and test a few calls within minutes without sitting through a long demo or sales process.

I like the flexibility. We can choose different AI models and customize scorecards around what matters to our sales and customer success teams. We can also use transcripts as well as recordings, which lets us remove personal information before sending the transcripts to Voxjar.

The team has been responsive to feedback and willing to help with specific needs. They built a custom CSV import for us, which I really appreciated. Review collected by and hosted on G2.com.

What do you dislike about Voxjar?

Costs were hard to forecast. Token-based pricing made it difficult to predict spending for the rest of the year. Their new subscription pricing is actually much easier for us now. Review collected by and hosted on G2.com.

What problems is Voxjar solving and how is that benefiting you?

We use Voxjar to score calls from our sales and customer success teams without having to review every conversation manually. It helps us see where people are doing well and where they could use some coaching.

The calls are also a gold mine of customer insights. There are useful nuggets about what people care about, what confuses them, and what makes them buy or stick around. Voxjar helps us find those and turn them into ideas for ads, content, and product improvements. We get a lot more value out of conversations we’re already having. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Seller invite