G2

Michael W.

Small-Business (50 or fewer emp.)

11/2/2026

"Easy to Get Started, Flexible Scorecards, and Responsive Support"

4.5/5

What do you like best about Voxjar?

I like how easy it was to get started. I could sign up, create questions and test a few calls within minutes, without going through a long demo and sales process.

The flexibility is valuable too. We can choose from different AI models and tailor the scorecards to what we need to evaluate. The team has also been responsive to feedback and willing to help with specific needs, including building a custom CSV import for us. Review collected by and hosted on G2.com.

What do you dislike about Voxjar?

Some features were hard to discover. For example, we hadn’t found the work queue until someone pointed it out. The UI has been streamlined since then though. Review collected by and hosted on G2.com.

What problems is Voxjar solving and how is that benefiting you?

Before Voxjar, we were only reviewing about 3% of our calls. It was hard to know where agents needed help or what we were missing in customer conversations.

Voxjar helps us analyze around 80% of our calls, so our QA team can spend less time scoring calls and more time coaching agents and improving training materials. We can also surface customer complaints and competitor mentions that would otherwise be buried in calls, then share those insights with the teams that can act on them. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Seller invite