# What is EvaluAgent used for?

What is EvaluAgent used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

To evaluate the performance of our work related progress including the Quality review / audit Review and the Score etc...in an organisation.

##### Comment Metadata
- Posted at: over 1 year ago
- Author title: IATA Ticketing agent
- Net upvotes: 1


### Comment 2

Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated agent-improvement workflows, whilst keeping people at the heart of the contact center.

It is used to:

- Understand every interaction with out-of-the-box, customizable and AI-driven insights from every interaction

- Identify and tag areas that are positively and negatively impacting CX

- Use these insights to laser focus QA on “must monitor” interactions

- Increase QA productivity with automated scoring combined with human oversight of results 

- Identify the agents most in need of attention and automate agent improvement workflows

- Easily create and manage engaging training material, online lessons, quizzes and learning paths

- Empower agents and keep your team engaged with community and gamification

##### Comment Metadata
- Posted at: over 2 years ago
- Net upvotes: 1



## Related Product
[evaluagent](https://www.g2.com/products/evaluagent/reviews)

## Related Category
[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

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