ScorebuddyCX

Show rating breakdown
4.5 out of 5 stars
839 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.5
Serving customers since
2001
Products
Reviews
About
Products
Reviews
About
Profile Filters

All Products & Services

Product Avatar Image
ScorebuddyCX

839 reviews

ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Profile Name

Star Rating

619
188
22
5
5

ScorebuddyCX Reviews

Review Filters
Profile Name
Star Rating
619
188
22
5
5
Verified User in Gambling & Casinos
UG
Verified User in Gambling & Casinos
Enterprise (> 1000 emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

User-Friendly and Easy to Navigate for Every Task

|ScorebuddyCX
User friendly and easy to navigate for various tasks.
Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
11/02/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Helpful Pre-Submission Review, but Scoring Needs Improvement

|ScorebuddyCX
I like the ability to review what I entered before its being submitted.
RF
Rachelle F.
Small-Business (50 or fewer emp.)
10/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Unified Call and Screen Reviews, but Reporting Filters Fall Short

|ScorebuddyCX
The standout feature for our team is definitely the call playback paired with integrated screen recording.

About

Contact

HQ Location:
Dublin

Social

What is ScorebuddyCX?

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

Details

Year Founded
2001