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ScorebuddyCX

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4.5 out of 5 stars
835 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2001
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All Products & Services

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ScorebuddyCX

835 reviews

ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Profile Name

Star Rating

615
187
23
5
5

ScorebuddyCX Reviews

Review Filters
Profile Name
Star Rating
615
187
23
5
5
Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
09/22/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Great QA platform to start caring for quality

|ScorebuddyCX
Easy to use, has all the necessary features, account and support teams are great!
Verified User in Real Estate
AR
Verified User in Real Estate
09/16/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Disturbing and hard to use

|ScorebuddyCX
I might say that there's an option to export everything related to all scorecards in one tab "Admin" but that's the only thing which is already available in other different tools/sites
Verified User in Accounting
UA
Verified User in Accounting
09/14/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Good but not user friendly

|ScorebuddyCX
It allows you to reflect on previous data and know where to improve

About

Contact

HQ Location:
Dublin

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What is ScorebuddyCX?

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

Details

Year Founded
2001