G2

Damian D.

Senior Manager, Commercial Enablement

Mid-Market (51-1000 emp.)

10/2/2026

"Improved Call Stability and Greater Operational Control"

5/5

What do you like best about Natterbox?

What I like best is the stability Natterbox provides for our users. They can refresh their browser windows without disconnecting active calls, which resolves a significant pain point we experienced with our previous platform. The solution has also been relatively intuitive and easy for our team to use. Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

One area for improvement would be additional fallback options for agents during a Salesforce outage. The close integration with Salesforce is valuable during normal operations, but it can create a business-continuity concern if the platform becomes unavailable. Review collected by and hosted on G2.com.

What problems is Natterbox solving and how is that benefiting you?

Natterbox is reducing workflow disruption for our agents by allowing them to refresh their browser screens without disconnecting active calls. It also gives our internal team greater control over IVR and call-routing changes that previously required assistance from a managed services organization. This should allow us to respond more quickly to changing business needs while providing a more reliable experience for our agents. Review collected by and hosted on G2.com.