SuccessKPI Reviews & Product Details

The ability to customize the analytics solutions across platforms. You can seamlessly integrate, modify, and customize as per your business and analytics needs. In addition to this, the custom solutions help reduce the monitoring overhead for quality of services provided. Review collected by and hosted on G2.com.

There are no downsides as such. It depends on the scenario and situation where you use this product. If your customary vision and need is unclear, you may be unable to take the best advantage of the products it offers. Review collected by and hosted on G2.com.

SuccessKPI is based on Powerful Microstrategy Architecture, itself which is a containerized Business Intelligence tool.

Below are the best-in-class features for it to be down-selected:

1. Instant Activation and Configuration.

2. Support of more than 24 languages.

3. Out-of-the-box visualizations and dashboards.

4. Sensitive and personal information masking/hiding such as Credit Card Information, Social Security Number, etc.

5. Prebuilt playbook library

6. Quality Monitoring and Scoring.

7. Custom scorecard evaluations.

8. Multi-channel real-time and historical contact center dashboards.

9. Artificial Intelligence Powered Speech and Text Analytics.

10. Evaluation Toolkit

11. Powerful Business Intelligence (BI) layer

12. Customizable dashboards, visualizations.

13. Support for external data blending, including REST API, Lambda Functions

14. Subscription engine to support delivery via FTP, Email Review collected by and hosted on G2.com.

The User Interface can be improved. The overall theme looks very static. Review collected by and hosted on G2.com.