Best Co-Browsing Software - Page 2
Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order.
Unlike screen sharing software, co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered.
To qualify for inclusion in the Co-Browsing category, a product must:
Featured Co-Browsing Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verishow is an online web meeting and document sharing platform that allows multiple users to collaborate in real-time.
- Marketing and Advertising
- Information Technology and Services
- 48% Mid-Market
- 33% Small-Business
187 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process.
- 64% Small-Business
- 27% Mid-Market
588 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers
- Computer Software
- 69% Small-Business
- 19% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where custo
- Computer Software
- Information Technology and Services
- 72% Small-Business
- 19% Mid-Market
422 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatb
- Consumer Services
- 69% Mid-Market
- 53% Small-Business
906 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glanc
- Information Technology and Services
- 63% Mid-Market
- 29% Enterprise
2,168 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire
- Telecommunications
- Oil & Energy
- 49% Mid-Market
- 24% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Samesurf is a patented, real time collaboration platform that enables multiple people to interact with the same online experiences in real time from any device or browser without installs or coding.
- 45% Mid-Market
- 45% Small-Business
3,595 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
👩💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users d
- Computer Software
- 69% Mid-Market
- 31% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses a
- 67% Small-Business
- 17% Mid-Market
11 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
RemoteHQ is an online collaborative browsing platform for remote and hybrid teams. With its revolutionary Remote Browser, you can co-browse and co-edit any web app with your team or customers. Think o
- 75% Small-Business
- 25% Mid-Market
536 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fullview AI is the best AI agent for customer service. It doesn't just answer; it acts. Fullview instantly resolves customer issues by guiding users through applications, taking autonomous actions, a
- Computer Software
- 36% Mid-Market
- 36% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sa
- 55% Mid-Market
- 32% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to mes
- 53% Mid-Market
- 27% Small-Business
1,226 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CBA Live Assist On-Premise is a secure, real-time customer service solution designed for financial institutions, governments, and businesses. Installed directly on your local server or private cloud,
- 50% Enterprise
- 50% Mid-Market
