Best Co-Browsing Software - Page 2

How Many Co-Browsing Software Products Does G2 Track?

Total Products under this Category: 36

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Cohere (+1.6%) - Among all products in this category, Cohere recorded the largest rating increase compared to last month

Last updated: September 05, 2026

How Does G2 Rank Co-Browsing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 7,800+ Authentic Reviews
  • 36+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Co-Browsing Software

G2 Grid® for Co-Browsing Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, Zoho Assist, Glia, Genesys Cloud CX, Channel.me Cobrowsing, Realtime, Upscope, and Talisma Chat & Cobrowse.

Underlying data: [Grid® JSON](https://www.g2.com/categories/co-browsing/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=glia&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=channel-me-cobrowsing&focus%5B%5D=recursive-labs-realtime&focus%5B%5D=upscope&focus%5B%5D=talisma-chat-cobrowse)

Unblu

Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate Unblu?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.0/10 (Category avg: 8.7/10)
  • Data Masking: 9.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Unblu?

  • Seller: unblu
  • Year Founded: 2008
  • HQ Location: Basel, CH
  • Twitter: @unblu
    509 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Large, 28% Small

What Do G2 Reviewers Say About Unblu?

AI-generated summary from verified user reviews

Pros
  • Users value Unblu's great assistance with finance and appreciate its seamless integration for better customer interactions.
  • Users commend the user-friendly interface of Unblu, highlighting its simple setup and efficient customer interactions.
  • Users appreciate the customer engagement capabilities of Unblu, enhancing trust and relationships through effective hybrid solutions.
  • Users appreciate the responsive assistance of Unblu, enhancing their experience with timely support and regular updates.
  • Users appreciate the easy integrations of Unblu, finding it straightforward to connect with existing systems like Salesforce.
Cons
  • Users experience slow performance with Unblu, especially during file uploads, impacting the overall experience.
  • Users experience system lagging, which can slow down tasks and diminish the overall functionality of Unblu.
  • Users experience time delays with file uploads, notifications, and co-browsing, hindering effective communication and collaboration.
  • Users experience call quality issues with screen sharing and delayed notifications, impacting effective communication during sessions.
  • Users experience chatbot issues with delayed notifications and poor co-browsing quality, hindering effective communication.

What Are Recent G2 Reviews of Unblu?

Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

Average Rating: 4.4/5.0

Total Reviews: 17

How Do G2 Users Rate Cobrowse.io?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.6/10 (Category avg: 8.7/10)
  • Data Masking: 7.5/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Cobrowse.io?

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 65% Small, 18% Medium

What Do G2 Reviewers Say About Cobrowse.io?

AI-generated summary from verified user reviews

Pros
  • Users find that Cobrowse.io enhances customer engagement, facilitating interactions and improving the overall customer experience effectively.
  • Users find Cobrowse.io easy to implement, enhancing interactive customer experience and effective team collaboration for problem-solving.
  • Users find the easy implementation of Cobrowse.io beneficial for enhancing team-customer interactions and problem-solving.
  • Users find the easy setup of Cobrowse.io enhances team interactions and improves customer experience effortlessly.
  • Users find Cobrowse.io to be very easy to implement, enhancing team interactions and customer experience effortlessly.
Cons
  • Users note that enhancements to the data suite are necessary for a better experience with Cobrowse.io.

What Are Recent G2 Reviews of Cobrowse.io?

What Are G2 Users Discussing About Cobrowse.io?

vBrowse

vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate vBrowse?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.0/10 (Category avg: 8.7/10)
  • Data Masking: 8.5/10 (Category avg: 8.9/10)
  • Access Control: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind vBrowse?

  • Seller: Vizolution
  • Year Founded: 2013
  • HQ Location: Swansea, Wales
  • Twitter: @Vizolution
    579 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 27% Medium

What Do G2 Reviewers Say About vBrowse?

AI-generated summary from verified user reviews

Pros
  • Users find vBrowse to be an easy-to-use tool that simplifies browsing video files effectively.
  • Users find vBrowse to be highly efficient, significantly enhancing their daily work productivity and support experience.
  • Users highlight the strong security of vBrowse, finding it efficient and reliable for daily tasks.
  • Users appreciate the secure and efficient sharing capabilities of vBrowse, enhancing their daily workflow and support experience.

What Are Recent G2 Reviews of vBrowse?

What Are G2 Users Discussing About vBrowse?

ChatBeacon AIX 2026

AI-Powered Live Chat and Customer Service Software ⭑ Turn Every Customer Conversation Into a Smarter Outcome ChatBeacon AIX brings AI-powered customer service, live chat, and customer intelligence together in one unified platform. It helps organizations answer questions faster, support live agents, protect valuable opportunities, and deliver more personalized service across every customer conversation. https://www.chatbeacon.ai/ AI agents provide immediate answers using approved company knowledge. When a customer needs human assistance, the conversation can be routed to a live agent, with the customer’s information, conversation history, and reason for the inquiry already available. This creates a smoother experience for the customer and gives the agent the context needed to help without asking the customer to start over. ChatBeacon AIX allows customer service, sales, and digital teams to automate routine questions while keeping live agents involved when personal attention, judgment, or specialized knowledge is needed. AI and live support work together on one platform rather than operating as separate, disconnected systems. ⭑ What Makes ChatBeacon AIX Different ❇️ ChatBeacon Recall CRM ChatBeacon Recall CRM is a customer conversation history and context feature built into ChatBeacon AIX. It helps live agents recognize returning website visitors, review previous conversations, understand earlier questions, and continue the relationship without treating every interaction like the first. By giving agents access to relevant customer history, ChatBeacon Recall CRM helps customer service and sales teams provide faster, more informed, and more personalized support. ❇️ ChatBeacon Cue ChatBeacon Cue is an AI assistant for live chat agents. It analyzes the current customer conversation and helps agents respond faster by suggesting relevant answers and surfacing information from approved company knowledge. The live agent remains in control and decides which response to send. This allows teams to benefit from the speed of AI while preserving human judgment and oversight. ❇️ AI Escalation AI Escalation moves a customer from an AI agent to a live agent or the appropriate team when human assistance is needed. The customer’s question, contact information, conversation history, and reason for escalation can remain available during the handoff. This helps the agent understand the issue more quickly and prevents the customer from having to repeat information or restart the conversation. ✅ Key Benefits * Resolve More Customer Questions: ChatBeacon AIX helps organizations provide fast, consistent answers to routine and frequently asked questions, including during times when live agents are unavailable. * Improve Live Agent Productivity: AI can handle repetitive conversations and help agents locate relevant information more quickly. This allows live teams to spend more time on complex questions, sensitive situations, and higher-value customer needs. * Create Better AI-to-Human Experiences: Customers can move from AI assistance to live support without losing important conversation details. Agents receive more context at the beginning of the interaction, which can reduce delays and improve the overall experience. * Protect Leads and Service Opportunities: ChatBeacon AIX can engage website visitors, collect important information, and route valuable conversations to the appropriate agent, department, or workflow. * Deliver More Personalized Support: Customer history and previous conversations help teams recognize returning visitors and respond with a better understanding of their needs. * Manage Customer Conversations in One Platform: Organizations can manage AI agents, live agents, routing, reporting, customer context, and engagement tools from one centralized environment. ✅ Key Features * AI-Powered Customer Service: AI agents answer customer questions using approved company content, business information, and knowledge sources. * Live Chat Software: Website visitors can connect with live agents for real-time customer service, sales, and support. * Seamless AI-to-Live-Agent Handoff: Customers can move from AI assistance to a live person while preserving the conversation and important customer details. * AI Assistance for Live Agents: Agents can receive suggested responses, relevant information, customer context, and AI-generated conversation summaries. * Co-Browse and Screen Sharing: Agents can help customers navigate websites, complete forms, understand online processes, and resolve complex issues visually in real time. * Proactive Chat Engagement: Organizations can invite visitors to chat at important points in the customer journey based on website activity and behavior. * Lead Capture and Conversation Routing: ChatBeacon AIX can collect visitor information and direct conversations to the appropriate person, department, or workflow. * Visitor Monitoring and Customer Context: Agents can view useful information about website activity, previous interactions, and customer needs before or during a conversation. * Conversation Transfers: Chats can be transferred between agents and teams while preserving important conversation information. * SMS and Digital Messaging: Organizations can continue customer conversations beyond the website and provide additional ways for customers to connect. * AI-Generated Summaries and Reporting: ChatBeacon AIX can summarize conversations and provide insight into customer questions, agent activity, AI performance, and service trends. * Customizable Chat Experiences: The chat interface, branding, messaging, routing, AI behavior, and workflows can be configured to fit the organization’s customer experience. * Centralized Administration: Administrators can manage AI agents, live agents, conversations, routing, reporting, and platform settings from one environment. * Cloud and On-Premise Deployment: Organizations can choose cloud or on-premise deployment based on their infrastructure, security, compliance, and data-control requirements. ⭑ Built for Organizations That Need More Than a Basic Chatbot ChatBeacon AIX is designed for organizations that need AI automation and live human support to work together. It provides the speed of AI, the judgment of live agents, and the customer context needed to deliver more effective service. The platform is well suited for customer service, sales, financial services, healthcare, higher education, government, and other industries where accuracy, security, personalization, and access to human support remain important. ⭑ About ChatBeacon ChatBeacon AIX is developed by SmartMax Software, Inc., a U.S.- based software company with more than two decades of experience building live chat, customer engagement, and real-time support technology. Since 2005, ChatBeacon has helped organizations connect with customers online, support live service teams, and manage complex digital conversations. ChatBeacon AIX builds on that experience by combining AI automation, live human support, customer history, agent assistance, and real-time engagement tools in one unified customer service platform.

Average Rating: 4.6/5.0

Total Reviews: 59

How Do G2 Users Rate ChatBeacon AIX 2026?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)

Who Is the Company Behind ChatBeacon AIX 2026?

  • Seller: SmartMax Software
  • Year Founded: 1993
  • HQ Location: Tulsa, US
  • Twitter: @chatbeaconai
    894 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 68% Medium, 53% Small

What Are Recent G2 Reviews of ChatBeacon AIX 2026?

What Are G2 Users Discussing About ChatBeacon AIX 2026?

Fullview

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Fullview?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.0/10 (Category avg: 8.7/10)
  • Data Masking: 8.9/10 (Category avg: 8.9/10)
  • Access Control: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Fullview?

  • Seller: Fullview
  • Year Founded: 2021
  • HQ Location: Copenhagen, DK
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 25% Small

What Do G2 Reviewers Say About Fullview?

AI-generated summary from verified user reviews

Pros
  • Users value the customer engagement insights offered by Fullview, enhancing their understanding of user interactions.
  • Users love the easy setup of Fullview for reviewing customer interactions seamlessly.
  • Users value the session replay feature for gaining insights on customer interactions within their application.
  • Users enjoy the setup ease of Fullview, allowing quick access to customer interaction replays effortlessly.

What Are Recent G2 Reviews of Fullview?

Glance

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.

Average Rating: 4.5/5.0

Total Reviews: 23

How Do G2 Users Rate Glance?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 10.0/10 (Category avg: 8.7/10)
  • Data Masking: 10.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Glance?

  • Seller: Glance
  • Year Founded: 2000
  • HQ Location: Wakefield, MA
  • Twitter: @glancenetworks
    2,149 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®
  • Phone: 1-888-945-2623

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 65% Medium, 30% Large

What Do G2 Reviewers Say About Glance?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Glance makes authorizing and reviewing claims payouts very straightforward.

What Are Recent G2 Reviews of Glance?

What Are G2 Users Discussing About Glance?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Real Time Assistance: 5.0/10 (Category avg: 8.7/10)
  • Data Masking: 5.0/10 (Category avg: 8.9/10)
  • Access Control: 5.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    343 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users face a steep learning curve when mastering the Puzzel CX Platform, which can hinder initial setup and use.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.

What Are Recent G2 Reviews of Puzzel CX Platform?

Samesurf

Samesurf is a patented, real time collaboration platform that enables multiple people to interact with the same online experiences in real time from any device or browser without installs or coding. Widely considered as the inventor of modern co-browsing, Samesurf also enables participants to (1) Instantly upload & share documents and videos (2) Talk or video chat via VOIP and phone lines (3) Redact sensitive input fields or other screen elements (4) Share offline content (5) Garner in-depth analytics (6) Record sessions Samesurf supports a diverse set of use cases that include sales, support, training, telemedicine, and virtual meetings.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Samesurf?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.6/10 (Category avg: 8.7/10)
  • Data Masking: 8.7/10 (Category avg: 8.9/10)
  • Access Control: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Samesurf?

  • Seller: Samesurf
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • Twitter: @samesurf
    3,575 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Medium, 45% Small

What Do G2 Reviewers Say About Samesurf?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use communication features of Samesurf, enhancing collaboration in virtual meetings effortlessly.
  • Users find Samesurf to be easy to use, enhancing collaboration efficiently and at an affordable price.
  • Users find Samesurf's ease of use invaluable for efficient collaboration and quick setup during virtual meetings.
  • Users value the easy access to Samesurf, enabling efficient collaboration without needing extensive setup or help.
  • Users value the easy collaboration feature of Samesurf, finding it simple and efficient for virtual meetings.

What Are Recent G2 Reviews of Samesurf?

What Are G2 Users Discussing About Samesurf?

Birdie

👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate Birdie?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.8/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Birdie?

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 69% Medium, 31% Small

What Are Recent G2 Reviews of Birdie?

Cohere

Cohere is the next generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. Exceed customer expectations every single time with accurate answers to complex questions, eliminate transfers with instant routing and triage, and proactively solve issues with powerful workflows – all within your existing CX stack.

Average Rating: 4.3/5.0

Total Reviews: 11

How Do G2 Users Rate Cohere?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.3/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Cohere?

  • Seller: Ramp Financial
  • Year Founded: 2019
  • HQ Location: New York
  • Twitter: @tryramp
    37,469 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,713 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 77% Small, 27% Medium

What Are Recent G2 Reviews of Cohere?

LiveCaller

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate LiveCaller?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Real Time Assistance: 7.8/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind LiveCaller?

  • Seller: LiveCaller
  • Year Founded: 2019
  • HQ Location: Tbilisi, GE
  • Twitter: @live_caller
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 17% Medium

What Are Recent G2 Reviews of LiveCaller?

What Are G2 Users Discussing About LiveCaller?

RemoteHQ

RemoteHQ is an online collaborative browsing platform for remote and hybrid teams. With its revolutionary Remote Browser, you can co-browse and co-edit any web app with your team or customers. Think of it as interactive screen sharing. With RemoteHQ, your virtual meetings just got a whole lot more collaborative. All meeting participants can work - review, edit, create - from the same screen, as if they are working side by side. Teams can co-browse the web bypassing miscommunication between users and replacing screen share, a 30+ year old invention.

Average Rating: 4.4/5.0

Total Reviews: 16

How Do G2 Users Rate RemoteHQ?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.4/10 (Category avg: 8.7/10)
  • Data Masking: 9.4/10 (Category avg: 8.9/10)
  • Access Control: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind RemoteHQ?

  • Seller: RemoteHQ
  • HQ Location: Boston, Massachusetts
  • Twitter: @HQRemote
    533 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of RemoteHQ?

Talkative

Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive.

Average Rating: 5.0/5.0

Total Reviews: 24

How Do G2 Users Rate Talkative?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 10.0/10 (Category avg: 8.7/10)
  • Data Masking: 10.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Talkative?

Who Uses This Product?

  • Company Size: 54% Medium, 29% Small

What Do G2 Reviewers Say About Talkative?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support, highlighting responsiveness and dedication to ensuring successful implementation.
  • Users find Talkative to be super responsive and helpful, making the setup process seamless and efficient.
  • Users appreciate the easy setup of Talkative, noting its clear guidance and fast integration process.
  • Users find Talkative's AI efficiency highly beneficial, praising its quick setup and responsive support for chatbots.
  • Users find Talkative's responsive AI setup extremely helpful for getting started with their chatbot efficiently.
Cons
  • Users find the initial setup complex, yet Jasmine's portal simplifies the process into manageable modules.
  • Users find the difficult setup daunting, though a logical, modular breakdown helps ease the initial process.

What Are Recent G2 Reviews of Talkative?

What Are G2 Users Discussing About Talkative?

REVE Chat

REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools. Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform.

Average Rating: 4.3/5.0

Total Reviews: 16

How Do G2 Users Rate REVE Chat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)

Who Is the Company Behind REVE Chat?

  • Seller: Revechat
  • Year Founded: 2014
  • HQ Location: Singapore, Singapore
  • Twitter: @REVEChat
    1,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Medium, 25% Small

What Do G2 Reviewers Say About REVE Chat?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless chat communication of REVE Chat, enhancing support efficiency and customer satisfaction significantly.
  • Users commend the effective customer engagement capabilities of REVE Chat, enhancing support efficiency and satisfaction significantly.
  • Users commend the exceptional customer support of REVE Chat, which enhances communication and operational efficiency.
  • Users value the customization options of REVE Chat, enabling tailored experiences that align perfectly with their brand identity.
  • Users appreciate the intuitive interface and robust features of REVE Chat, enhancing customer support and satisfaction significantly.
Cons
  • Users face lagging issues in the chat interface, disrupting conversations and affecting overall user experience.
  • Users find the learning curve steep due to confusing documentation, making it hard to locate important details.
  • Users find the documentation confusing, making it difficult to locate essential elements like the auth token.
  • Users experience poor integration with third-party tools, limiting their ability to use diverse applications effectively.
  • Users report poor interface design, citing lag and a lack of intuitive navigation on the mobile app.

What Are Recent G2 Reviews of REVE Chat?

CBA Live Assist

CBA Live Assist On-Premise is a secure, real-time customer service solution designed for financial institutions, governments, and businesses. Installed directly on your local server or private cloud, it offers full control while maintaining high-security standards. Features include co-browsing, audio, and video conversations, allowing agents to guide customers through web or mobile applications seamlessly. Our advanced media capabilities ensure reliable performance, even in challenging network conditions. With a global team across EMEA, the US, and APAC, we’re committed to driving customer-centric growth, delivering business-driven solutions, and fostering agile innovation. Elevate your customer interactions with CBA Live Assist On-Premise—where security meets seamless collaboration.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate CBA Live Assist?

  • Real Time Assistance: 8.3/10 (Category avg: 8.7/10)
  • Data Masking: 10.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CBA Live Assist?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Large

What Do G2 Reviewers Say About CBA Live Assist?

AI-generated summary from verified user reviews

Pros
  • Users value the free usage of CBA Live Assist, which enhances customer support through direct screen sharing and guidance.
  • Users value the screen sharing feature of CBA Live Assist for providing real-time assistance and reassurance to customers.
  • Users value the screen sharing feature of CBA Live Assist, enhancing customer support through real-time guidance.
Cons
  • Users frequently experience slow performance when managing multiple co-browsing sessions, leading to frustrating delays.
  • Users find that time delays in handling multiple customers make switching between co-browsing sessions cumbersome and inefficient.

What Are Recent G2 Reviews of CBA Live Assist?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024