# Best Co-Browsing Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order. Unlike [screen sharing software](https://www.g2.com/categories/screen-sharing), co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered. To qualify for inclusion in the Co-Browsing category, a product must: - Provide the ability to allow view-only and edit access of user’s web browsers - Integrate with other [customer service software](https://www.g2.com/categories/customer-service) like live chat software, [video conferencing software](https://www.g2.com/categories/video-conferencing), etc. ## Top Co-Browsing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,886 reviews) | Cross-platform remote screen control and support | "[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)" | | 2 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Real-time co-browsing for digital financial service | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 3 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (680 reviews) | Unattended remote access with live co-browsing | "[Seamless Zoho Desk Integration Makes Support Effortless](https://www.g2.com/survey_responses/zoho-assist-review-12712219)" | | 4 | [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) | 4.5/5.0 (77 reviews) | No-download cobrowsing for real-time web guidance | "[It's my wonder tool for work.](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,462 reviews) | Omnichannel co-browsing within unified contact center flows | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [Co-Browsing](https://www.g2.com/products/sariska-co-browsing/reviews) | 4.5/5.0 (51 reviews) | Real-time agent-guided customer screen resolution | "[Co-Browsing Makes Team Issue-Solving Easy with Shared Screen Viewing](https://www.g2.com/survey_responses/co-browsing-review-12710131)" | | 7 | [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews) | 4.5/5.0 (40 reviews) | Visual co-browsing for real-time customer resolution | "[Helpful and efficient platform for clinical trial management](https://www.g2.com/survey_responses/realtime-review-11447567)" | | 8 | [Upscope](https://www.g2.com/products/upscope/reviews) | 4.7/5.0 (114 reviews) | No-download co-browsing for live customer guidance | "[Amazing](https://www.g2.com/survey_responses/upscope-review-11579820)" | | 9 | [Talisma Chat & Cobrowse](https://www.g2.com/products/talisma-chat-cobrowse/reviews) | 4.2/5.0 (23 reviews) | Real-time co-browsing for guided customer resolution | "[A solid customer engagement tool](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158)" | | 10 | [Surfly](https://www.g2.com/products/surfly/reviews) | 4.8/5.0 (90 reviews) | No-download co-browsing for customer support | "[The best onboarding experience](https://www.g2.com/survey_responses/surfly-review-9902090)" | ## How Many Co-Browsing Software Products Does G2 Track? **Total Products under this Category:** 37 ### Category Stats (Jun 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Screen Recordings by Screendesk (+0.23%) - Among all products in this category, Screen Recordings by Screendesk recorded the largest rating increase compared to last month *Last updated: June 19, 2026* ## How Does G2 Rank Co-Browsing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,500+ Authentic Reviews - 37+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Co-Browsing Software Is Best for Your Use Case? - **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest Performer:** [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) - **Easiest to Use:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Top Trending:** [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### Action1 Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2632&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=70792&secure%5Bresource_id%5D=2632&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fco-browsing%3Fpage%3D2&secure%5Btoken%5D=486c12b85817211437f3bee6afee0ff3a52743b79bb62f3000148fa6b4eee278&secure%5Burl%5D=https%3A%2F%2Fgo.action1.com%2Fpatch-management%2F%3Frefid%3Dppc_g2_nb_nam_al_generic&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Co-Browsing Software Products in 2026? ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,886 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10) - **Data Masking:** 8.9/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (181 reviews) - Connectivity Issues (147 reviews) - Expensive (138 reviews) - Slow Performance (134 reviews) - Remote Access Issues (122 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users find TeamViewer easy to use, appreciating its **flexible interface** and free basic functions for seamless remote connections. - Users praise the **ease of use** of TeamViewer, highlighting its reliable connections and intuitive interface for remote access. - Users find TeamViewer's **ease of use** invaluable for providing reliable remote support and accessing client systems effortlessly. - Users find **easy access** with TeamViewer, praising its simplicity and effectiveness across various devices and operating systems. - Users find TeamViewer exceptional for **remote desktop access** , enhancing collaboration through file transfers and virtual meetings. **Cons:** - Users face **connection issues** with TeamViewer, impacting performance and complicating the user experience. - Users face frequent **connectivity issues** with TeamViewer, impacting performance, especially during slow or unstable internet connections. - Users find the **pricing steep** , especially for commercial use, making it less accessible compared to alternatives. - Users experience **slow performance** during screenshare, especially with weaker internet connections impacting their work efficiency. - Users face **remote access issues** with TeamViewer, experiencing confusion and connectivity problems during use. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"** **Rating:** 5.0/5.0 stars *— Ebini M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214) --- **"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"** **Rating:** 5.0/5.0 stars *— Danny B.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **How Do G2 Users Rate Glia?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.7/10 (Category avg: 8.7/10) - **Data Masking:** 9.4/10 (Category avg: 8.9/10) - **Access Control:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Glia?** - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** https://www.glia.com/ - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc (1,471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Glia's Pros and Cons? **Pros:** - Customer Support (38 reviews) - Helpful (38 reviews) - Ease of Use (37 reviews) - Efficiency (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (13 reviews) - Integration Issues (8 reviews) - Limited Features (7 reviews) - Poor Customer Support (7 reviews) - Reporting Issues (7 reviews) ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users commend Glia's **exceptional customer support** , always available and extremely helpful during implementation and beyond. - Users value the **ease of use and helpful customer support** that Glia provides, enhancing their overall experience. - Users commend the **ease of use** of Glia, appreciating its intuitive interface and helpful customer support. - Users commend Glia for its **efficiency** , streamlining member interactions and enhancing overall service delivery. - Users value Glia for its **innovative features** and excellent support, enhancing both member and employee experiences. **Cons:** - Users desire **missing features** in Glia, including better reporting and visual aids for call routing and agent refinement. - Users find **integration issues** challenging, as Glia lacks robust support for additional third-party systems. - Users desire **more features** in Glia to enhance transparency and streamline overall functionality during interactions. - Users report **poor customer support** , describing generic responses and challenges in resolving technical issues effectively. - Users feel that **reporting features need significant improvements** , including better scheduling and data integrity. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 3. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. **Average Rating:** 4.7/5.0 **Total Reviews:** 680 **How Do G2 Users Rate Zoho Assist?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10) - **Data Masking:** 8.5/10 (Category avg: 8.9/10) - **Access Control:** 8.9/10 (Category avg: 9.0/10) **Who Is the Company Behind Zoho Assist?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 23% Mid-Market #### What Are Zoho Assist's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Remote Access (96 reviews) - Remote Support (79 reviews) - Easy Setup (69 reviews) - Reliability (68 reviews) **Cons:** - Remote Access Issues (30 reviews) - Feature Limitations (21 reviews) - Connection Issues (16 reviews) - Not User-Friendly (16 reviews) - Expensive (14 reviews) ### What Do G2 Reviewers Say About Zoho Assist? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoho Assist to be **extremely user-friendly** , appreciating its simple setup, management, and efficient reporting features. - Users appreciate the **easy setup and seamless remote access** provided by Zoho Assist, enhancing their support capabilities. - Users value the **fast and user-friendly remote support** offered by Zoho Assist, making assistance seamless. - Users find the **easy setup** of Zoho Assist to be efficient and smooth, enhancing their overall experience. - Users value the **reliability** of Zoho Assist, noting its great connection quality and seamless setup process. **Cons:** - Users face challenges with **remote access issues** in Zoho Assist, making connections difficult and less efficient. - Users often find **feature limitations** in Zoho Assist, feeling that many advanced tools require additional purchases for full functionality. - Users often face **connection issues** with Zoho Assist, making remote access challenging and frustrating at times. - Users find the **interface not user-friendly** , facing challenges with navigation and initial setup due to its complexity. - Users express concern over **high pricing** of Zoho Assist, suggesting it affects their repurchase intentions and professionalism. #### What Are Recent G2 Reviews of Zoho Assist? **"[Seamless Zoho Desk Integration Makes Support Effortless](https://www.g2.com/survey_responses/zoho-assist-review-12712219)"** **Rating:** 5.0/5.0 stars *— Wessam B.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12712219) --- **"[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)"** **Rating:** 5.0/5.0 stars *— Aryabrata D.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350) --- #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work) ### 4. [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. Additionally, the platform's emphasis on security and privacy ensures that customer data is handled responsibly, fostering trust and compliance with data protection regulations. **Average Rating:** 4.5/5.0 **Total Reviews:** 77 **How Do G2 Users Rate Channel.me Cobrowsing?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.1/10 (Category avg: 8.7/10) - **Data Masking:** 8.8/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Channel.me Cobrowsing?** - **Seller:** [Channel.me](https://www.g2.com/sellers/channel-me) - **Year Founded:** 2010 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/channel/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Channel.me Cobrowsing's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Screen Sharing (14 reviews) - Security (14 reviews) - Customer Engagement (13 reviews) - Features (11 reviews) **Cons:** - Expensive (6 reviews) - Lagging Issues (6 reviews) - Limited Flexibility (6 reviews) - Slow Performance (6 reviews) - Limited Customization (4 reviews) ### What Do G2 Reviewers Say About Channel.me Cobrowsing? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive interface** of Channel.me Cobrowsing, enabling fast and efficient real-time customer support. - Users appreciate the **ease of screen sharing** with Channel.me Cobrowsing, enhancing customer support and collaboration effortlessly. - Users value the **strong security and privacy features** of Channel.me Cobrowsing, ensuring safe interactions without exposing sensitive data. - Users value the **real-time collaboration** of Channel.me Cobrowsing, enhancing support and improving issue resolution significantly. - Users value the **intuitive interface and seamless integration** of Channel.me Cobrowsing, enhancing support efficiency and user experience. **Cons:** - Users find the **pricing to be high** , which may deter small teams and impact overall satisfaction. - Users face **lagging issues** with Channel.me Cobrowsing, affecting responsiveness and user experience, especially during peak times. - Users find **limited flexibility** in Channel.me Cobrowsing, as it restricts support beyond the website and lacks customization. - Users report **slow performance** during co-browsing, especially on complex websites with heavy content or poor connections. - Users note the **limited customization options** in Channel.me Cobrowsing, impacting adaptability for unique business requirements. #### What Are Recent G2 Reviews of Channel.me Cobrowsing? **"[Effortless Customer support with channel.me Cobrowsing.](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-11451954)"** **Rating:** 4.5/5.0 stars *— Victoria E.* [Read full review](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-11451954) --- **"[It's my wonder tool for work.](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671)"** **Rating:** 5.0/5.0 stars *— Samuel J.* [Read full review](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671) --- ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,462 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 9.4/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (144 reviews) - Features (103 reviews) - Reliability (79 reviews) - Efficiency (74 reviews) - Intuitive (62 reviews) **Cons:** - Limited Features (58 reviews) - Missing Features (55 reviews) - Complexity (44 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (38 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Genesys Cloud CX, empowering them to manage configurations independently. - Users value the **continuous evolution and responsiveness** of Genesys Cloud CX, enhancing contact center operations and customer satisfaction. - Users praise the **reliability** of Genesys Cloud CX, enhancing business continuity and optimizing customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, appreciating its rapid innovation and improved agility for contact center operations. - Users value the **intuitive interface** of Genesys Cloud CX, enhancing ease of use and operational efficiency. **Cons:** - Users are concerned about the **limited features** of Genesys Cloud CX, impacting voice translation and reporting capabilities. - Users find the **missing features** in Genesys Cloud CX, like limited dashboard customization and complex reporting, frustrating. - Users find the **complexity of reporting and dashboard customizations** frustrating, hindering a seamless user experience. - Users find the **inadequate reporting** features of Genesys Cloud CX complex, making data insights challenging and time-consuming. - Users find the **learning curve steep** due to complex reporting setups and an overwhelming UI for newcomers. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 6. [Co-Browsing](https://www.g2.com/products/sariska-co-browsing/reviews) Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements. **Average Rating:** 4.5/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Co-Browsing?** - **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.6/10 (Category avg: 8.7/10) - **Data Masking:** 8.2/10 (Category avg: 8.9/10) - **Access Control:** 8.8/10 (Category avg: 9.0/10) **Who Is the Company Behind Co-Browsing?** - **Seller:** [Sariska](https://www.g2.com/sellers/sariska) - **Year Founded:** 2021 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @sariskaio (63 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sariska/about/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 46% Mid-Market #### What Are Co-Browsing's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Customer Engagement (9 reviews) - Efficiency (9 reviews) - Real-Time Monitoring (9 reviews) - Sharing (9 reviews) **Cons:** - Inadequate Security (9 reviews) - Connection Issues (8 reviews) - Poor Connectivity (6 reviews) - Slow Internet Speed (6 reviews) - Lagging Issues (3 reviews) ### What Do G2 Reviewers Say About Co-Browsing? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **top-tier customer support** provided by Co-Browsing, enhancing resolution speed and interaction. - Users value the **real-time interactive support** of Co-Browsing, enhancing customer experience and boosting sales conversions. - Users find that **co-browsing enhances efficiency** , enabling faster, more interactive, and personalized customer support experiences. - Users value the **real-time monitoring** feature, enhancing efficiency and enabling immediate support when needed. - Users find **sharing capabilities** of Co-Browsing invaluable for building trust and improving client interactions. **Cons:** - Users express concerns about **inadequate security** when sharing screens, leading to discomfort and privacy issues. - Users experience **connection issues** with Co-Browsing, including disconnections, lag, and compatibility problems with browsers. - Users often face **poor connectivity** issues, leading to frequent disconnections and affecting overall browsing experience. - Users experience **slow internet speed** affecting the effectiveness of Co-Browsing, particularly during high traffic times. - Users experience occasional **lagging issues** that can negatively impact their overall satisfaction and comfort levels. #### What Are Recent G2 Reviews of Co-Browsing? **"[Enhances Support with Seamless, Secure Collaboration](https://www.g2.com/survey_responses/co-browsing-review-12226059)"** **Rating:** 5.0/5.0 stars *— AGARWAL MUSIC C.* [Read full review](https://www.g2.com/survey_responses/co-browsing-review-12226059) --- **"[Co-Browsing Makes Team Issue-Solving Easy with Shared Screen Viewing](https://www.g2.com/survey_responses/co-browsing-review-12710131)"** **Rating:** 4.0/5.0 stars *— Smarth G.* [Read full review](https://www.g2.com/survey_responses/co-browsing-review-12710131) --- ### 7. [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews) Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 **How Do G2 Users Rate Realtime?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.9/10 (Category avg: 8.7/10) - **Data Masking:** 8.5/10 (Category avg: 8.9/10) - **Access Control:** 9.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Realtime?** - **Seller:** [Recursive Labs](https://www.g2.com/sellers/recursive-labs) - **Year Founded:** 2011 - **HQ Location:** Wildwood, US - **LinkedIn® Page:** https://www.linkedin.com/company/recursive-labs/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Research Analyst, Business Development Representative - **Top Industries:** Information Technology and Services - **Company Size:** 78% Mid-Market, 17% Small-Business #### What Are Realtime's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Customer Support (18 reviews) - Remote Support (15 reviews) - Customer Engagement (14 reviews) - Service Quality (10 reviews) **Cons:** - Internet Dependency (11 reviews) - Network Issues (11 reviews) - Internet Requirements (10 reviews) - Poor Connectivity (10 reviews) - Expensive (8 reviews) ### What Do G2 Reviewers Say About Realtime? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Realtime, facilitating effective guidance and seamless interactions during product demonstrations. - Users value the **instant interactive support** of Realtime, enhancing customer experience through effective co-browsing and video chat. - Users value the **instant interactive support** offered by Recursive Lab's Realtime, enhancing problem-solving efficiency and engagement. - Users appreciate the **instant interactive support** of Realtime, enhancing customer engagement and satisfaction across various industries. - Users commend the **instant video chat** feature of Realtime, enhancing support and boosting customer satisfaction and loyalty. **Cons:** - Users find the **dependency on stable internet connection** of Realtime limits accessibility, especially in low-speed network areas. - Users often face **network issues** with Realtime, hindering accessibility for those in areas with slower connections. - Users find the **dependency on a stable internet connection** limits accessibility, especially in areas with slower networks. - Users often face **poor connectivity issues** with Realtime, limiting accessibility in areas with slower networks. - Users note that the **cost of implementing Realtime** can be significant for small businesses, posing a financial challenge. #### What Are Recent G2 Reviews of Realtime? **"[Helpful and efficient platform for clinical trial management](https://www.g2.com/survey_responses/realtime-review-11447567)"** **Rating:** 5.0/5.0 stars *— Verified User in Public Relations and Communications* [Read full review](https://www.g2.com/survey_responses/realtime-review-11447567) --- **"[Enhancing Customer Support with Recursive Lab's Realtime No Download Co-browser and Screenshare Tool](https://www.g2.com/survey_responses/realtime-review-10483470)"** **Rating:** 4.5/5.0 stars *— Shivani P.* [Read full review](https://www.g2.com/survey_responses/realtime-review-10483470) --- ### 8. [Upscope](https://www.g2.com/products/upscope/reviews) Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment. **Average Rating:** 4.7/5.0 **Total Reviews:** 114 **How Do G2 Users Rate Upscope?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10) - **Data Masking:** 9.3/10 (Category avg: 8.9/10) - **Access Control:** 9.6/10 (Category avg: 9.0/10) **Who Is the Company Behind Upscope?** - **Seller:** [Upscope](https://www.g2.com/sellers/upscope) - **Year Founded:** 2017 - **HQ Location:** London, GB - **Twitter:** @upscope_io - **LinkedIn® Page:** https://www.linkedin.com/company/11054548/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Associate - **Top Industries:** Financial Services, Computer Software - **Company Size:** 43% Small-Business, 36% Mid-Market #### What Are Upscope's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Customer Engagement (2 reviews) - Chat Communication (1 reviews) - Communication (1 reviews) - Connectivity (1 reviews) **Cons:** - Access Issues (1 reviews) - Connectivity Issues (1 reviews) - Difficult Setup (1 reviews) - Email Management (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Upscope? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Upscope, facilitating seamless communication and effective client assistance. - Users value the **effortless customer engagement** Upscope provides, enhancing connection and support with clients for stronger relationships. - Users appreciate the **seamless client communication** of Upscope, which enhances support and strengthens relationships. - Users value the **ease of communication** with Upscope, enhancing client relationships and providing assistance effectively. - Users value the **effortless connectivity** with clients, enhancing communication and strengthening relationships remarkably. **Cons:** - Users often experience **access issues** with Upscope, struggling to directly communicate with clients and locate them effectively. - Users experience occasional **connectivity issues** that can lead to slow connections, impacting usability at times. - Users often experience **difficult setup** issues with Upscope, making client communication and searching quite challenging. - Users express a desire for **direct client communication** in Upscope, citing challenges in locating clients via email. - Users find the **pricing confusing** and feel it's not clearly communicated, impacting their purchasing decisions. #### What Are Recent G2 Reviews of Upscope? **"[Amazing](https://www.g2.com/survey_responses/upscope-review-11579820)"** **Rating:** 5.0/5.0 stars *— Verified User in Law Practice* [Read full review](https://www.g2.com/survey_responses/upscope-review-11579820) --- **"[Game changing for CS teams](https://www.g2.com/survey_responses/upscope-review-10730077)"** **Rating:** 5.0/5.0 stars *— Roman V.* [Read full review](https://www.g2.com/survey_responses/upscope-review-10730077) --- #### What Are G2 Users Discussing About Upscope? - [How has Upscope supported your customer support team, and what features do you rely on?](https://www.g2.com/discussions/how-has-upscope-supported-your-customer-support-team-and-what-features-do-you-rely-on) - [What is Upscope used for?](https://www.g2.com/discussions/what-is-upscope-used-for) ### 9. [Talisma Chat & Cobrowse](https://www.g2.com/products/talisma-chat-cobrowse/reviews) Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Talisma Chat & Cobrowse?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.1/10 (Category avg: 8.7/10) - **Data Masking:** 8.4/10 (Category avg: 8.9/10) - **Access Control:** 8.7/10 (Category avg: 9.0/10) **Who Is the Company Behind Talisma Chat & Cobrowse?** - **Seller:** [Talisma](https://www.g2.com/sellers/talisma) - **Year Founded:** 1999 - **HQ Location:** Bengaluru, India - **Twitter:** @TalismaCustExp (297 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166248/ (582 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 52% Small-Business, 35% Mid-Market #### What Are Talisma Chat & Cobrowse's Pros and Cons? **Pros:** - Chat Communication (8 reviews) - Customer Engagement (7 reviews) - Customer Support (5 reviews) - Ease of Use (5 reviews) - Customization (3 reviews) **Cons:** - Connection Issues (3 reviews) - Complex Setup (2 reviews) - Feature Issues (2 reviews) - Inadequate Security (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Talisma Chat & Cobrowse? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time chat communication** feature of Talisma, enhancing customer interactions and support efficiency. - Users value the **personalized assistance** from Talisma Chat & Cobrowse, enhancing customer satisfaction and support efficiency. - Users praise the **responsive customer support** of Talisma Chat & Cobrowse for seamless implementation and assistance. - Users find the **ease of use** of Talisma Chat & Cobrowse makes setup and customer interaction seamless and efficient. - Users appreciate the **customizable workflows** of Talisma Chat & Cobrowse, enhancing efficiency and client interaction. **Cons:** - Users face **connection issues** that disrupt their experience and hinder effective communication during meetings. - Users find the **complex setup** of Talisma Chat & Cobrowse challenging, requiring significant technical expertise for optimal use. - Users find Talisma Chat & Cobrowse has **feature issues** , struggling with complexity and performance in demanding environments. - Users express concern over the **inadequate security** of Talisma Chat & Cobrowse, especially regarding sensitive customer data exposure. - Users feel restricted by the **limited customization** options for the chat window and Co-Browse features, affecting brand aesthetics. #### What Are Recent G2 Reviews of Talisma Chat & Cobrowse? **"[A solid customer engagement tool](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158)"** **Rating:** 4.0/5.0 stars *— Mridul K.* [Read full review](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158) --- **"[EASY TO USE](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198)"** **Rating:** 5.0/5.0 stars *— Aman R.* [Read full review](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198) --- #### What Are G2 Users Discussing About Talisma Chat & Cobrowse? - [What is Talisma Chat & Cobrowse used for?](https://www.g2.com/discussions/what-is-talisma-chat-cobrowse-used-for) ### 10. [Surfly](https://www.g2.com/products/surfly/reviews) Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on  **Average Rating:** 4.8/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Surfly?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.1/10 (Category avg: 8.7/10) - **Data Masking:** 9.7/10 (Category avg: 8.9/10) - **Access Control:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Surfly?** - **Seller:** [Surfly](https://www.g2.com/sellers/surfly) - **Year Founded:** 2012 - **HQ Location:** Amsterdam, Netherlands - **Twitter:** @Surfly (903 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1943587/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 44% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of Surfly? **"[The best and easiest co-browsing tool I've found](https://www.g2.com/survey_responses/surfly-review-10042079)"** **Rating:** 5.0/5.0 stars *— Dave K.* [Read full review](https://www.g2.com/survey_responses/surfly-review-10042079) --- **"[The best onboarding experience](https://www.g2.com/survey_responses/surfly-review-9902090)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/surfly-review-9902090) --- #### What Are G2 Users Discussing About Surfly? - [What advice do you have for others considering Surfly for co-browsing solutions?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-surfly-for-co-browsing-solutions) - [What is Surfly used for?](https://www.g2.com/discussions/what-is-surfly-used-for) - 1 comment, 1 upvote ### 11. [Eltropy](https://www.g2.com/products/eltropy/reviews) Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence. **Average Rating:** 4.4/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Eltropy?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.3/10 (Category avg: 8.7/10) - **Data Masking:** 8.0/10 (Category avg: 8.9/10) - **Access Control:** 8.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Eltropy?** - **Seller:** [Eltropy](https://www.g2.com/sellers/eltropy) - **Year Founded:** 2013 - **HQ Location:** Santa Clara, US - **Twitter:** @eltropy_inc (1,129 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eltropy (275 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 45% Mid-Market, 41% Small-Business #### What Are Eltropy's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (19 reviews) - Features (16 reviews) - Efficiency (14 reviews) - Chat Communication (10 reviews) **Cons:** - Learning Curve (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (7 reviews) - Limited Customization (7 reviews) - Training Difficulty (6 reviews) ### What Do G2 Reviewers Say About Eltropy? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Eltropy, facilitating seamless communication management and efficient workflows. - Users appreciate the **24/7 customer support** provided by Eltropy's chatbots, enhancing engagement and communication effortlessly. - Users appreciate the **intuitive platform** of Eltropy, enhancing personalized experiences and improving collection rates effectively. - Users commend Eltropy for its **efficiency in communication management** , streamlining workflows and saving valuable time. - Users highlight the **effortless chat communication** of Eltropy, making member interactions seamless and efficient. **Cons:** - Users find the **learning curve challenging** , making it hard to fully utilize Eltropy's features effectively. - Users find the **steep learning curve** challenging, requiring time and expertise to effectively utilize Eltropy's features. - Users face **integration issues** with Eltropy, finding manual data transfer inefficient and costly for smaller businesses. - Users find that Eltropy has **limited customization options** , hindering advanced workflows and overall user experience. - Users face a **steep learning curve** with Eltropy, making full feature utilization challenging for those less technical. #### What Are Recent G2 Reviews of Eltropy? **"[integrated CRM with banking legacy system](https://www.g2.com/survey_responses/eltropy-review-10760119)"** **Rating:** 4.0/5.0 stars *— Gianni D.* [Read full review](https://www.g2.com/survey_responses/eltropy-review-10760119) --- **"[All-in-One Digital Engagement Platform](https://www.g2.com/survey_responses/eltropy-review-11165438)"** **Rating:** 5.0/5.0 stars *— Bhargav S.* [Read full review](https://www.g2.com/survey_responses/eltropy-review-11165438) --- ### 12. [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Acquire?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Acquire?** - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/acquire-io/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 56% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Acquire? **"[Simple way to connect to your customers](https://www.g2.com/survey_responses/acquire-review-6989561)"** **Rating:** 5.0/5.0 stars *— prabin s.* [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) --- **"[Acquire Your New Chat Specialised](https://www.g2.com/survey_responses/acquire-review-8981633)"** **Rating:** 5.0/5.0 stars *— Francis R.* [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) --- #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### 13. [Verishow](https://www.g2.com/products/verishow/reviews) VeriShow is a cloud-based platform designed to enhance real-time customer engagement by integrating live video chat, co-browsing, and content sharing directly within a business's website or application. This solution enables sales and support teams to provide personalized assistance, guiding customers through complex transactions and addressing inquiries efficiently without the need for additional software installations. By facilitating face-to-face communication and collaborative browsing, VeriShow aims to replicate the effectiveness of in-person interactions in a digital environment, thereby improving customer satisfaction and streamlining support processes. Key Features and Functionality: - Live Video Chat: Enables instant, face-to-face communication between agents and customers, fostering trust and engagement during online interactions. - Co-Browsing: Allows agents and customers to navigate the same webpage simultaneously, enabling agents to guide users through complex processes or forms in real time. - Content Sharing and Collaboration: Facilitates the sharing and joint annotation of documents, images, and web pages, enhancing collaborative problem-solving and demonstrations. - Multi-Channel Communication: Integrates live chat, VoIP calls, and messaging, providing a seamless transition between different communication modes. - Security and Privacy: Implements robust security measures, including session recording and encryption, to protect sensitive information and ensure compliance with confidentiality requirements. - Mobile Compatibility: Accessible on smartphones and tablets, allowing agents and customers to engage from any location, supporting both Android and iOS devices. Primary Value and Solutions Provided: VeriShow addresses the challenge of delivering personalized, efficient, and secure customer support in a digital landscape. By enabling real-time, human-centric interactions through video chat and co-browsing, it helps businesses break down distance barriers and replicate the effectiveness of in-person communication. This approach not only enhances customer satisfaction and loyalty but also increases sales conversion rates by providing immediate, personalized assistance. Additionally, VeriShow streamlines support workflows, reduces operational costs by minimizing the need for physical meetings, and ensures secure handling of sensitive information, making it a comprehensive solution for businesses aiming to improve their online customer engagement strategies. **Average Rating:** 4.4/5.0 **Total Reviews:** 55 **How Do G2 Users Rate Verishow?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.8/10 (Category avg: 8.7/10) - **Data Masking:** 9.8/10 (Category avg: 8.9/10) - **Access Control:** 9.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Verishow?** - **Seller:** [HBR Labs](https://www.g2.com/sellers/hbr-labs) - **Year Founded:** 2007 - **HQ Location:** West Bloomfield, MI - **Twitter:** @ShowDocument (186 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1239700/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 45% Mid-Market, 28% Small-Business #### What Are Verishow's Pros and Cons? **Pros:** - Easy Setup (10 reviews) - Setup Ease (10 reviews) - Ease of Use (9 reviews) - High Quality (6 reviews) - Intuitive (6 reviews) **Cons:** - Limited Customization (6 reviews) - Poor Integration (6 reviews) - Limited Features (3 reviews) - Limited Functionality (3 reviews) - Limited Integrations (3 reviews) ### What Do G2 Reviewers Say About Verishow? *AI-generated summary from verified user reviews* **Pros:** - Users find Verishow's **easy setup** highly efficient, saving time and eliminating the need for complicated training. - Users find the **setup ease** of Verishow exceptional, allowing quick start without the need for technical training. - Users value the **ease of use** of Verishow, enabling effortless setup and efficient virtual presentations without technical challenges. - Users highly value the **high quality** of Verishow, noting its crisp visuals and effective engagement features during presentations. - Users value the **intuitive interface** of Verishow, making it simple to host engaging and professional virtual sessions. **Cons:** - Users find the **limited customization options** of Verishow hinder alignment with their company’s visual identity. - Users experience **poor integration** with CRM and meeting tools, complicating data synchronization and usability for demos. - Users express dissatisfaction with the **limited features** of Verishow, seeking enhancements for better workflow and customization. - Users find the **limited functionality** of VeriShow restricts customization and hampers creative workflows across different regions. - Users feel that Verishow has **limited integrations** with popular CRM and tools, adding unnecessary complexity to workflows. #### What Are Recent G2 Reviews of Verishow? **"[Verishow: Reliable Service with Stellar Automation](https://www.g2.com/survey_responses/verishow-review-12893495)"** **Rating:** 5.0/5.0 stars *— Jesse R.* [Read full review](https://www.g2.com/survey_responses/verishow-review-12893495) --- **"[Enhancing Customer Engagement with Verishow](https://www.g2.com/survey_responses/verishow-review-12630800)"** **Rating:** 5.0/5.0 stars *— Preeti Y.* [Read full review](https://www.g2.com/survey_responses/verishow-review-12630800) --- #### What Are G2 Users Discussing About Verishow? - [What is Verishow used for?](https://www.g2.com/discussions/what-is-verishow-used-for) ### 14. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 196 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 8.3/10 (Category avg: 8.9/10) - **Access Control:** 9.4/10 (Category avg: 9.0/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (4 reviews) - Remote Support (4 reviews) - Remote Control (3 reviews) - Customer Support (2 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of LogMeIn Rescue, facilitating effortless remote access and problem-solving. - Users value the **simple and effective remote access** provided by LogMeIn Rescue for seamless IT support. - Users appreciate the **simple and effective remote assistance** provided by LogMeIn Rescue, enabling seamless IT support from anywhere. - Users appreciate the **ease of remote access** with LogMeIn Rescue, enabling efficient IT support without physical presence. - Users appreciate the **excellent customer support** from LogMeIn Rescue, enhancing communication and issue resolution effectively. **Cons:** - Users find LogMeIn Rescue **quite expensive** compared to other remote software that offer more features for the cost. - Users feel the **feature limitations** of LogMeIn Rescue do not justify its price compared to competitors. - Users feel LogMeIn Rescue has **limited features** for its cost, lacking essential tools found in competitors. - Users face **ticketing issues** with unhelpful support, complexity in account management, and frustrating format requirements. - Users face **frequent crashes** and unhelpful support, complicating account management across different portals for LogMeIn Rescue. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ### 15. [Cardina](https://www.g2.com/products/cardina/reviews) Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency. **Average Rating:** 4.7/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Cardina?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 9.7/10 (Category avg: 8.9/10) - **Access Control:** 9.4/10 (Category avg: 9.0/10) **Who Is the Company Behind Cardina?** - **Seller:** [Ramp Financial](https://www.g2.com/sellers/ramp-financial) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @tryramp (37,469 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ramp/ (2,269 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 31% Mid-Market #### What Are Cardina's Pros and Cons? **Pros:** - Efficiency (3 reviews) - Features (3 reviews) - Automation (1 reviews) - Chat Communication (1 reviews) - Customer Engagement (1 reviews) **Cons:** - AI Limitations (2 reviews) - Difficult Learning (1 reviews) - Inaccuracy (1 reviews) - Lack of Insight (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Cardina? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficiency** of Cardina, which enhances customer service and automates order tracking and responses. - Users value the **flexible automation features** of Cohere, enhancing customer service and streamlining communication across multiple channels. - Users appreciate the **automation features** of Cohere, enhancing efficiency and improving customer service experience significantly. - Users value the **effective chat communication** via Cardina's bot, easily addressing FAQs and routing to agents when needed. - Users appreciate **customer engagement** with Cohere, enjoying tailored experiences and efficient tracking of inquiries throughout the process. **Cons:** - Users find the **AI limitations** of Cardina frustrating, citing issues with text classification accuracy and automation opportunities. - Users find the **difficult learning curve** initially challenging, though it becomes easier with time. - Users report **inaccuracy** in Cardina's text classification, highlighting failures in the model yielding incorrect results. - Users feel there's a **lack of insight** in Cardina, hindering the service bot's capability to provide efficient assistance. - Users find the **initial learning curve challenging** , but it becomes easier with time and usage. #### What Are Recent G2 Reviews of Cardina? **"[It enhances our ability to serve customers with high quality.](https://www.g2.com/survey_responses/cardina-review-7590100)"** **Rating:** 5.0/5.0 stars *— Ayman A.* [Read full review](https://www.g2.com/survey_responses/cardina-review-7590100) --- **"[Great product](https://www.g2.com/survey_responses/cardina-review-8056201)"** **Rating:** 5.0/5.0 stars *— Abhinav S.* [Read full review](https://www.g2.com/survey_responses/cardina-review-8056201) --- ### 16. [Unblu](https://www.g2.com/products/unblu/reviews) Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Unblu?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.0/10 (Category avg: 8.7/10) - **Data Masking:** 9.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Unblu?** - **Seller:** [unblu](https://www.g2.com/sellers/unblu) - **Year Founded:** 2008 - **HQ Location:** Basel, CH - **Twitter:** @unblu (509 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unblu/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 56% Enterprise, 28% Small-Business #### What Are Unblu's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Helpful (4 reviews) - Customer Engagement (3 reviews) - Chat Features (2 reviews) - Communication (2 reviews) **Cons:** - Quality Issues (2 reviews) - Slow Performance (2 reviews) - System Lagging (2 reviews) - Time Delays (2 reviews) - Call Quality Issues (1 reviews) ### What Do G2 Reviewers Say About Unblu? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Unblu, finding it user-friendly and efficient for communication and access. - Users value the **great assistance** Unblu offers for finance, enhancing customer interactions through effective co-browsing and support. - Users appreciate the **customer engagement enhancements** of Unblu, fostering trust and value in financial relationships. - Users appreciate the **easy communication features** of Unblu, enabling seamless interactions and efficient collaboration. - Users value the **easy communication** offered by Unblu, facilitating seamless hybrid engagement and relationship-building. **Cons:** - Users note **quality issues** with Unblu, particularly with notifications and co-browsing capabilities compared to Zoom. - Users experience **slow performance** with Unblu, particularly during file uploads and downloads, impacting overall usability. - Users experience occasional **system lagging** , which can hinder performance and make file handling slow and unreliable. - Users experience **time delays** with notifications and file uploads in Unblu, leading to inefficiencies during client interactions. - Users experience **call quality issues** , struggling with delayed notifications and poor co-browsing performance during interactions. #### What Are Recent G2 Reviews of Unblu? **"[Great Feature with Efficient Solutions](https://www.g2.com/survey_responses/unblu-review-10049693)"** **Rating:** 5.0/5.0 stars *— Mo. Fazil A.* [Read full review](https://www.g2.com/survey_responses/unblu-review-10049693) --- **"[Confidential communication with my financial clients](https://www.g2.com/survey_responses/unblu-review-10006972)"** **Rating:** 4.0/5.0 stars *— Mohammad A.* [Read full review](https://www.g2.com/survey_responses/unblu-review-10006972) --- ### 17. [vBrowse](https://www.g2.com/products/vbrowse/reviews) vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate vBrowse?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.0/10 (Category avg: 8.7/10) - **Data Masking:** 8.5/10 (Category avg: 8.9/10) - **Access Control:** 8.7/10 (Category avg: 9.0/10) **Who Is the Company Behind vBrowse?** - **Seller:** [Vizolution](https://www.g2.com/sellers/vizolution) - **Year Founded:** 2013 - **HQ Location:** Swansea, Wales - **Twitter:** @Vizolution (579 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2909801 (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 27% Mid-Market #### What Are vBrowse's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Security (1 reviews) - Sharing (1 reviews) ### What Do G2 Reviewers Say About vBrowse? *AI-generated summary from verified user reviews* **Pros:** - Users find vBrowse to be an **easy-to-use tool** that simplifies browsing through video files efficiently. - Users value the **efficiency** of vBrowse, finding it helpful for daily tasks and backed by good customer support. - Users value the **security** of vBrowse, finding it essential for their daily work and backed by good support. - Users praise the **ease of sharing** with vBrowse, enhancing collaboration and workflow efficiency in daily tasks. #### What Are Recent G2 Reviews of vBrowse? **"[VBrowse review by Shuvam](https://www.g2.com/survey_responses/vbrowse-review-9937276)"** **Rating:** 4.5/5.0 stars *— Shuvam kumar p.* [Read full review](https://www.g2.com/survey_responses/vbrowse-review-9937276) --- **"[Dynamic Co browser](https://www.g2.com/survey_responses/vbrowse-review-9447372)"** **Rating:** 5.0/5.0 stars *— Sanjay S.* [Read full review](https://www.g2.com/survey_responses/vbrowse-review-9447372) --- #### What Are G2 Users Discussing About vBrowse? - [What is vBrowse used for?](https://www.g2.com/discussions/what-is-vbrowse-used-for) - 1 comment ### 18. [Cobrowse.io](https://www.g2.com/products/cobrowse-io/reviews) Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most. **Average Rating:** 4.4/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Cobrowse.io?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.6/10 (Category avg: 8.7/10) - **Data Masking:** 7.5/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Cobrowse.io?** - **Seller:** [Cobrowse.io LLC](https://www.g2.com/sellers/cobrowse-io-llc) - **Year Founded:** 2018 - **HQ Location:** Wellesley, MA, United States - **LinkedIn® Page:** https://www.linkedin.com/company/18473659 (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 69% Small-Business, 19% Enterprise #### What Are Cobrowse.io's Pros and Cons? **Pros:** - Customer Engagement (1 reviews) - Ease of Use (1 reviews) - Easy Implementation (1 reviews) - Easy Setup (1 reviews) - Implementation Ease (1 reviews) **Cons:** - Improvement Needed (1 reviews) ### What Do G2 Reviewers Say About Cobrowse.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customer engagement** capabilities of Cobrowse.io, enhancing interaction and problem-solving with ease. - Users find Cobrowse.io's **ease of use** essential for enhancing customer interactions and simplifying team training. - Users highlight the **easy implementation** of Cobrowse.io, facilitating seamless interaction and customer experience enhancements. - Users find the **easy setup** of Cobrowse.io enhances team interactions and improves customer experiences effortlessly. - Users find **implementation easy** , enabling seamless interaction and enhanced customer experience through effective training and problem solving. **Cons:** - Users suggest that the **data suite requires enhancements** for a better overall experience with Cobrowse.io. #### What Are Recent G2 Reviews of Cobrowse.io? **"[Simply a great tool](https://www.g2.com/survey_responses/cobrowse-io-review-11608843)"** **Rating:** 4.0/5.0 stars *— Tom C.* [Read full review](https://www.g2.com/survey_responses/cobrowse-io-review-11608843) --- **"[Efficient and User-Friendly Cobrowsing Tool](https://www.g2.com/survey_responses/cobrowse-io-review-9983823)"** **Rating:** 4.0/5.0 stars *— Vandana Raj S.* [Read full review](https://www.g2.com/survey_responses/cobrowse-io-review-9983823) --- #### What Are G2 Users Discussing About Cobrowse.io? - [What is Cobrowse.io used for?](https://www.g2.com/discussions/cobrowse-io-what-is-cobrowse-io-used-for) - [What is Cobrowse.io used for?](https://www.g2.com/discussions/what-is-cobrowse-io-used-for) ### 19. [ChatBeacon AI](https://www.g2.com/products/chatbeacon-ai/reviews) Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatbot platform designed to increase customer engagement, improve support, and drive more sales. It combines real-time agent chat, screen sharing, AI automation, and visitor insights in one sleek, secure solution. With 24/7 generative AI bots trained on your content, co-browsing tools, and smart agent assist features, ChatBeacon helps you respond faster, resolve issues smarter, and convert more visitors into customers. Now featuring ChatBeacon + PictureData, our conversational shopping assistant designed to work with Shopify and other ecommerce platforms. It transforms how customers discover products. Visitors can ask questions like “Do you have men’s sunglasses with titanium temples and 57mm lenses?” and instantly see relevant items displayed inside the chat. For non-Shopify sites, ChatBeacon’s advanced web crawler automatically reads and indexes your product catalog. This ensures your chatbot can find and recommend the right items no matter how your store is built. ChatBeacon is easy to set up, fully brandable, and trusted by businesses of all sizes. ⸻ Key Features • Real-Time Omnichannel Messaging Manage all conversations from a unified dashboard. Handle chats from your website, Facebook, and SMS efficiently. • AI-Powered Chatbots Offer instant, 24/7 answers using generative AI trained on your knowledge base, FAQs, and policies. • Visual Shopping with PictureData Deliver a guided shopping experience directly in chat. Designed for Shopify and adaptable for any ecommerce platform using our built-in web crawler. • Personalized AI with Session Data Use authenticated variables to deliver context-aware responses like order updates, account balances, and membership details. • Agent Assist with AI Insights Help agents respond faster with auto summaries, reply suggestions, and performance analytics. • Co-Browsing and Screen Sharing Let your team navigate with the customer in real time to eliminate confusion and streamline support. • Video Chat Integration Add one-on-one video support for more personal, high-touch experiences. • Multilingual Support Support customers in multiple languages automatically with built-in translation. • Seamless Integrations Connect with 3,000+ tools using Zapier, including CRMs, help desks, and marketing platforms. ⸻ Why Businesses Choose ChatBeacon AI • Engage customers with real-time, personalized chat and AI-powered automation. • Display products instantly inside the chat, using natural language queries and live inventory. • Use Shopify or your own website—our solution adapts to both. • Reduce support costs while increasing satisfaction and sales. • Gain insights through built-in analytics and reporting. 🚀 Highlights: - Visual product display powered by PictureData™ for Shopify - AI chatbots trained on your docs, PDFs, and website - Real-time screen sharing and agent handoff - Cloud hosted on Microsoft Azure or installable on-prem Trusted since 2005. Works out-of-the-box or customized for enterprise. Visit chatbeacon.io to learn more. **Average Rating:** 4.6/5.0 **Total Reviews:** 58 **How Do G2 Users Rate ChatBeacon AI?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) **Who Is the Company Behind ChatBeacon AI?** - **Seller:** [SmartMax Software](https://www.g2.com/sellers/smartmax-software) - **Year Founded:** 1993 - **HQ Location:** Tulsa, US - **Twitter:** @chatbeaconio (894 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chatbeaconio/ **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 69% Mid-Market, 53% Small-Business #### What Are Recent G2 Reviews of ChatBeacon AI? **"[Perfect tool for give the best support with live chat features](https://www.g2.com/survey_responses/chatbeacon-ai-review-4272799)"** **Rating:** 4.5/5.0 stars *— Mikel D.* [Read full review](https://www.g2.com/survey_responses/chatbeacon-ai-review-4272799) --- **"[Good program to address technical issues for your clients online](https://www.g2.com/survey_responses/chatbeacon-ai-review-4323807)"** **Rating:** 4.5/5.0 stars *— Mario R.* [Read full review](https://www.g2.com/survey_responses/chatbeacon-ai-review-4323807) --- #### What Are G2 Users Discussing About ChatBeacon AI? - [What is ChatBeacon Live Chat used for?](https://www.g2.com/discussions/what-is-chatbeacon-live-chat-used-for) ### 20. [Glance](https://www.g2.com/products/glance-glance/reviews) Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Glance?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Glance?** - **Seller:** [Glance](https://www.g2.com/sellers/glance) - **Year Founded:** 2000 - **HQ Location:** Wakefield, MA - **Twitter:** @glancenetworks (2,149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/82035/ (75 employees on LinkedIn®) - **Phone:** 1-888-945-2623 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Mid-Market, 30% Enterprise #### What Are Glance's Pros and Cons? **Pros:** - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Glance? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Glance enhances their experience in authorizing and reviewing claims payouts. #### What Are Recent G2 Reviews of Glance? **"[Incredible Experience ( Support)](https://www.g2.com/survey_responses/glance-review-7100055)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/glance-review-7100055) --- **"[Makes paying out insurance claims easy](https://www.g2.com/survey_responses/glance-review-10523297)"** **Rating:** 5.0/5.0 stars *— Brittany R.* [Read full review](https://www.g2.com/survey_responses/glance-review-10523297) --- #### What Are G2 Users Discussing About Glance? - [What is glance product?](https://www.g2.com/discussions/what-is-glance-product) - [What is glance CDN?](https://www.g2.com/discussions/what-is-glance-cdn) - [What is glance motion technology?](https://www.g2.com/discussions/what-is-glance-motion-technology) - [What does Glance software do?](https://www.g2.com/discussions/what-does-glance-software-do) ### 21. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 149 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Real Time Assistance:** 5.0/10 (Category avg: 8.7/10) - **Data Masking:** 5.0/10 (Category avg: 8.9/10) - **Access Control:** 5.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (344 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 23% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Puzzel CX Platform beneficial, allowing for simple navigation and efficient call management. - Users appreciate the **reliable and flexible contact centre solution** of Puzzel CX Platform, especially in regulated environments. - Users praise the **exceptional customer support** , highlighting quick responses and valuable assistance in optimizing processes. - Users commend the **efficiency** of Puzzel CX Platform, noting its effective call routing and robust performance management capabilities. - Users praise the **user-friendly interface** of Puzzel CX Platform, making it easy to navigate and manage complex tasks. **Cons:** - Users note several **missing features** in Puzzel CX, particularly regarding data availability and customization options. - Users express concern over **limited customization** options, particularly affecting reporting capabilities and data insights. - Users find the **complexity** of Puzzel CX Platform's setup and integration challenging, impacting overall user experience. - Users face a **steep learning curve** with Puzzel CX Platform, making initial setup and mastering features challenging. - Users find **poor reporting capabilities** in Puzzel CX Platform, highlighting the need for improved data access and customization. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Efficient CI Insights, Could Use Better Analytics](https://www.g2.com/survey_responses/puzzel-cx-platform-review-12459024)"** **Rating:** 4.0/5.0 stars *— Søren S.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-12459024) --- **"[Valuable insights and the best support!](https://www.g2.com/survey_responses/puzzel-cx-platform-review-10422026)"** **Rating:** 5.0/5.0 stars *— Christina L.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-10422026) --- ### 22. [Samesurf](https://www.g2.com/products/samesurf/reviews) Samesurf is a patented, real time collaboration platform that enables multiple people to interact with the same online experiences in real time from any device or browser without installs or coding. Widely considered as the inventor of modern co-browsing, Samesurf also enables participants to (1) Instantly upload & share documents and videos (2) Talk or video chat via VOIP and phone lines (3) Redact sensitive input fields or other screen elements (4) Share offline content (5) Garner in-depth analytics (6) Record sessions Samesurf supports a diverse set of use cases that include sales, support, training, telemedicine, and virtual meetings. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Samesurf?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.6/10 (Category avg: 8.7/10) - **Data Masking:** 8.7/10 (Category avg: 8.9/10) - **Access Control:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind Samesurf?** - **Seller:** [Samesurf](https://www.g2.com/sellers/samesurf) - **Year Founded:** 2009 - **HQ Location:** Los Angeles, CA - **Twitter:** @samesurf (3,575 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/samesurf/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are Samesurf's Pros and Cons? **Pros:** - Communication (1 reviews) - Daily Use (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy Collaboration (1 reviews) ### What Do G2 Reviewers Say About Samesurf? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **effective communication** abilities of Samesurf, enabling seamless collaboration and easy screen sharing. - Users appreciate the **easy-to-use interface** of Samesurf, which simplifies collaboration in virtual meetings. - Users find Samesurf's **ease of use** exceptional, enabling quick setup and efficient collaboration without external assistance. - Users find the **easy access** of Samesurf invaluable, enabling smooth setup and efficient collaboration without assistance. - Users praise the **easy collaboration** of Samesurf, enabling efficient teamwork with its user-friendly interface. #### What Are Recent G2 Reviews of Samesurf? **"[Samesurf is a game-changer in the realm of virtual collaboration.](https://www.g2.com/survey_responses/samesurf-review-9466161)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/samesurf-review-9466161) --- **"[Extremely Easy to Use - Share Screens Instantly](https://www.g2.com/survey_responses/samesurf-review-8762713)"** **Rating:** 4.5/5.0 stars *— Kiran S.* [Read full review](https://www.g2.com/survey_responses/samesurf-review-8762713) --- #### What Are G2 Users Discussing About Samesurf? - [What is Samesurf used for?](https://www.g2.com/discussions/what-is-samesurf-used-for) ### 23. [Birdie](https://www.g2.com/products/birdie-2023-02-10/reviews) 👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Birdie?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10) - **Data Masking:** 8.3/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Birdie?** - **Seller:** [Birdie software](https://www.g2.com/sellers/birdie-software-608cfb6c-6cea-4b08-93bd-39cbcdf35e10) - **HQ Location:** London, England - **LinkedIn® Page:** https://www.linkedin.com/company/birdiedotso/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 69% Mid-Market, 31% Small-Business #### What Are Recent G2 Reviews of Birdie? **"[Excellent Customer Features that are Easy to Use!](https://www.g2.com/survey_responses/birdie-review-9938019)"** **Rating:** 4.0/5.0 stars *— Christan R.* [Read full review](https://www.g2.com/survey_responses/birdie-review-9938019) --- **"[Excellent Overview of CLient Experiences](https://www.g2.com/survey_responses/birdie-review-9950595)"** **Rating:** 5.0/5.0 stars *— Erica D.* [Read full review](https://www.g2.com/survey_responses/birdie-review-9950595) --- ### 24. [LiveCaller](https://www.g2.com/products/livecaller/reviews) Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **How Do G2 Users Rate LiveCaller?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 7.8/10 (Category avg: 8.7/10) - **Data Masking:** 8.3/10 (Category avg: 8.9/10) - **Access Control:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind LiveCaller?** - **Seller:** [LiveCaller](https://www.g2.com/sellers/livecaller) - **Year Founded:** 2019 - **HQ Location:** Tbilisi, GE - **Twitter:** @live_caller (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19166460 (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of LiveCaller? **"[great product](https://www.g2.com/survey_responses/livecaller-review-9884131)"** **Rating:** 5.0/5.0 stars *— Abhishek s.* [Read full review](https://www.g2.com/survey_responses/livecaller-review-9884131) --- **"[LiveCaller great communication tool](https://www.g2.com/survey_responses/livecaller-review-10679743)"** **Rating:** 4.0/5.0 stars *— Nicolas G.* [Read full review](https://www.g2.com/survey_responses/livecaller-review-10679743) --- #### What Are G2 Users Discussing About LiveCaller? - [What is LiveCaller used for?](https://www.g2.com/discussions/what-is-livecaller-used-for) ### 25. [RemoteHQ](https://www.g2.com/products/remotehq/reviews) RemoteHQ is an online collaborative browsing platform for remote and hybrid teams. With its revolutionary Remote Browser, you can co-browse and co-edit any web app with your team or customers. Think of it as interactive screen sharing. With RemoteHQ, your virtual meetings just got a whole lot more collaborative. All meeting participants can work - review, edit, create - from the same screen, as if they are working side by side. Teams can co-browse the web bypassing miscommunication between users and replacing screen share, a 30+ year old invention. **Average Rating:** 4.4/5.0 **Total Reviews:** 16 **How Do G2 Users Rate RemoteHQ?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10) - **Data Masking:** 9.4/10 (Category avg: 8.9/10) - **Access Control:** 8.9/10 (Category avg: 9.0/10) **Who Is the Company Behind RemoteHQ?** - **Seller:** [RemoteHQ](https://www.g2.com/sellers/remotehq) - **HQ Location:** Boston, Massachusetts - **Twitter:** @HQRemote (533 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/remote-hq (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of RemoteHQ? **"[Reduced the need for lengthy email chains](https://www.g2.com/survey_responses/remotehq-review-9957650)"** **Rating:** 4.5/5.0 stars *— KOMI D.* [Read full review](https://www.g2.com/survey_responses/remotehq-review-9957650) --- **"[Real-time co-navigation and screen sharing, an asset for demonstrations](https://www.g2.com/survey_responses/remotehq-review-12063438)"** **Rating:** 4.0/5.0 stars *— Verified User in Environmental Services* [Read full review](https://www.g2.com/survey_responses/remotehq-review-12063438) --- ## What Is Co-Browsing Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Co-Browsing Software? - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)