# SessionStack Reviews **Vendor:** SessionStack **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.8/5.0 **Total Reviews:** 67 ## About SessionStack What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default ## SessionStack Pros & Cons **What users like:** - Users value the **session replay feature** of SessionStack for efficient bug detection and valuable user insights. (20 reviews) - Users value the **deep user insights** from SessionStack, enhancing efficiency in bug detection and UX improvement. (14 reviews) - Users value the **visibility into user behavior** that SessionStack provides, enhancing decision-making and improving UX design. (14 reviews) - Users appreciate the **ease of use** of SessionStack, allowing quick tracking of user activities effortlessly. (10 reviews) - Users value the **user behavior tracking** capabilities of SessionStack, enhancing efficiency in bug detection and user insights. (9 reviews) - Insights (7 reviews) - Replay Feature (7 reviews) - Replay Functionality (7 reviews) - Session Recordings (7 reviews) - User Experience (7 reviews) **What users dislike:** - Users find the **missing features** in SessionStack, such as data masking and heatmaps, a significant limitation. (6 reviews) - Users express concerns over **media file limitations** and short data retention, complicating their overall experience. (4 reviews) - Users express frustration over **poor integration** and lack of direct access to payment history and invoice generation. (4 reviews) - Users report **recording issues** with SessionStack, including confusion over limits and concerns about missed sessions. (4 reviews) - Users struggle with **data inaccuracy** issues in SessionStack, leading to difficulties in syncing and analyzing information. (3 reviews) - Integration Difficulty (3 reviews) - Notification Issues (3 reviews) - Poor Customer Support (3 reviews) - Poor Notifications (3 reviews) - Session Management (3 reviews) ## SessionStack Reviews ### 1. it was amazing experience and made my job super easy **Rating:** 5.0/5.0 stars **Reviewed by:** Nistha S. | Front of House Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about SessionStack?** i loved the user friendly feature of it and how it is very easy to use for anyone and everyone **What do you dislike about SessionStack?** i believe the visual presentation of sessionstack can be a little better **What problems is SessionStack solving and how is that benefiting you?** essionStack is a powerful tool that addresses the critical challenge of understanding user behavior and troubleshooting issues in real-time. By providing session replay, error tracking, and performance monitoring, SessionStack allows teams to visualize exactly what users experience, making it easy to identify and resolve issues without the guesswork. For developers and customer support teams, this means faster resolution of bugs and a significant reduction in back-and-forth communication with users. Instead of relying on vague descriptions, you can see the problem firsthand. This leads to better user experience, improved customer satisfaction, and ultimately, a more efficient workflow. In short, SessionStack is invaluable for enhancing product quality and ensuring a seamless user experience. ### 2. A simple experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed-Mudassir A. | Social Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about SessionStack?** It was a comprehensive solution that allowed me to improve my shopify website. **What do you dislike about SessionStack?** Nothing to add - it was a great solution for me **What problems is SessionStack solving and how is that benefiting you?** it was giving me valuable insights to show where i was losing customers and how to improve it. ### 3. The perfect insights given **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about SessionStack?** I love the customer support! it is so hard to sometimes understand what customers are getting at, yet SessionStack helps so much **What do you dislike about SessionStack?** It feels quite hard to find specific sessions for users **What problems is SessionStack solving and how is that benefiting you?** It gives me deeper insights than other analytics tools, which allows me to reach deeper levels and improve more ### 4. Love using this tool, can be temperamental at times but overall good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about SessionStack?** The extraction , no actual digging required **What do you dislike about SessionStack?** The software can be laggy/slow sometimes **What problems is SessionStack solving and how is that benefiting you?** Not being experiences in alot of analytical platforms is a challenge. But having it all accesible to me is super easy ### 5. Excelence experience **Rating:** 4.0/5.0 stars **Reviewed by:** Paweł S. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2023 **What do you like best about SessionStack?** Overall, SessionStack is a powerful tool for our UX designers and UX researchers and can help them streamline the debugging process and improve the quality of our platform. SessionStack solves our significant problem of tracking user behavior and recording video with content embedded inside an iframe. Not all of the comparative tools can do it properly. It is also easy to send specific customer parameters to SessionStack that help us filter particular segments. **What do you dislike about SessionStack?** From an administrative perspective, SessionStack could be better. I do not have direct access to my payment history and generated invoices. I need to ask their Support team by email to send me a new invoice each month after payment. Automating generation invoices should be a standard nowadays. **What problems is SessionStack solving and how is that benefiting you?** SessionStack solves our significant problem of tracking user behavior and recording video with content embedded inside an iframe. Not all of the comparative tools can do it properly. ### 6. Very important tool in our bussines **Rating:** 5.0/5.0 stars **Reviewed by:** Magdalena B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SessionStack?** I like SessionStack for helping me make the right decision in my job. I'm UX Designer, and I need to have a solid foundation for making the right design decisions. This tool is beneficial to me because I can see with my own eyes what users of my product do with it. I can quickly check what operation system, browser, and browser version they use. Also, I can find recordings with errors and check what went wrong. **What do you dislike about SessionStack?** I really dislike this new tab - "Segments", I'm still very confused by it, and I can't figure it out (I miss the old version). Sometimes I forget to turn off the recording, and then, after just a few days - the recording limit is reached. I would really appreciate, for example, an email that says - "You are almost out of the recording limit." **What problems is SessionStack solving and how is that benefiting you?** SessionStack is helping me with keeping things under control. When I release a new feature to my product, I carefully watch how my users deal with it. I can't imagine that I cannot see how they are using our product. **Official Response from Alexander Zlatkov:** > Thanks for your review and feedback, Magdalena! Regarding the segments: We'll be happy to schedule a quick training session where our team can show you how to use our segments to receive quick answers to your queries. Our analytics and user feedback shows that the segments have drastically reduced the time needed by our users to find what they're looking for. We'll reach out about this. Recording limit notification: This is something we already have in place. Our guess is that for some reason it's disabled for you. Let us check that and we'll follow up. Best, Alex ### 7. Professional UX and design research **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SessionStack?** Our visitors are often pretty picky when it comes to design quality, thus an improperly designed website may get them disengaged and cause them to leave as a result. With the help of SessionStack, we are able to increase conversion rates, decrease bounce rates, and receive unbiased feedback on the UX from our actual users. **What do you dislike about SessionStack?** The platform comes with a default data retention period of 30 days, which is quite short for us. Unfortunately there is no public pricing for a longer retention period on their website... **What problems is SessionStack solving and how is that benefiting you?** SessionStack captures all interactions of our visitors with our website, including user annoyance signals such as rage clicks, which is when someone repeatedly clicks on certain elements of our website. It can also identify when our users leave our website, which allows us to take the necessary precautions to prevent that in the future. ### 8. Great product and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about SessionStack?** SessionStack fulfills our needs for session recording/replay and cobrowsing. For co-browsing, we have not encountered latency problems that we have seen in other products. Their support team is responsive and takes care of issues we encounter quickly. They are always willing to work with us to find solutions and ensure we are successful. We have overrun our sessions in the past, and they have worked with us to get those bumped up quickly so we can continue to see how our customers are using our application. They have found solutions to help record sessions on our mobile app that I thought for sure they wouldn't be able to get in place. They were able to add functionality very quickly, which was impressive. All in all SessionStack works great for us. **What do you dislike about SessionStack?** SessionStack really fits the business case that we need it to fill. The interface could use a refresher but that really isn't a problem (just a nitpick). All in all it is functional and just works. **What problems is SessionStack solving and how is that benefiting you?** SessionStack allows us to record our customer's sessions when using our application. We use this information to resolve issues our customers encounter and to help us see how our customers use our application. Our customer support team also uses the co-browse functionality to help guide customers in using the application real-time. We can annotate on the customers screen to show where to go in the application and highlight areas of importance while on customer service calls. ### 9. Phenomenal - Stand Out Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Patch E. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SessionStack?** When I reach out to SessionStack, I hear back from a real, live human being who remembers me. I have made suggestions for features, and they have consulted with their team about including them on the roadmap or let me know that the feature is on the roadmap. **What do you dislike about SessionStack?** I don't really see downsides right now. There are certain features which I would like built out - and I've shared this with the team. I guess, faster development with their existing roadmap. It's a very powerful tool - I'd like to see their upcoming features in action. **What problems is SessionStack solving and how is that benefiting you?** We are able to track any issues that members have with our site and identify what issues seem to be patterned. I am also able to easily create "saved segments" that I check daily to see if there are any specific known issues still arising. ### 10. Essential Customer Success Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | CCO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about SessionStack?** SessionStack replays provide amazing transparency for looking into issues the customers have had. I don't know what my team would do without it. Additionally, real-time reviews of current sessions allow the team to solve problems on the fly. This is a tool the whole team uses all day and every day. **What do you dislike about SessionStack?** The company is based in Europe, so sometimes that makes contact timing in the afternoon more difficult if we need support, but they have generally been very responsive. SessionStack is still maturing in some ways--for example, some of the controls could be made a bit more automatic in the future--but overall this is an essential tool for us. **What problems is SessionStack solving and how is that benefiting you?** We use it for customer support, finding customer issues when a ticket is received by email, and viewing user issues on the fly. Additionally, we hope to start using it to automatically start finding customer friction points (dead clicks, rage clicks, etc.). **Official Response from Stan Padarev:** > Hi Nick, Thank you so much for your review! We're delighted to hear that you are making good use of our platform. I wanted to inform you that we plan to hire support officers based in the US to better serve you and our other customers from the region. I'll be also passing on your thoughts regarding the automatisation of the controls to our product team. It's a great honour for us to have loyal customers like you! Thank you! Stan ### 11. The ultimate aid for UX designers **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio B. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about SessionStack?** With SessionStack you may not only identify all your users' inactions, but you can also see what they appear to like. The platform contains a highly developed session replay engine, which gives you a significant advantage by displaying users' behavior data that can help you sustain a higher-converting customer experience in the long run. **What do you dislike about SessionStack?** Individual session recordings take time to watch, and there is no assurance that every video will yield useful information. **What problems is SessionStack solving and how is that benefiting you?** SessionStack enables us to ask questions and receive genuine answers. For example, we constantly pondered why a particular item was not usually purchased. We had some thoughts, but we couldn't make any solid assumptions about them. Instead of tapping into the dark, we now playback live session recordings of our target audience and learn a lot! ### 12. Team is great to work with and product feels very speedy compared to competition **Rating:** 5.0/5.0 stars **Reviewed by:** Chad H. | Projul Customer Success & Special Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about SessionStack?** I like that Session Stack has a very real time live view so we can support our customers in real time as well as draw on their screens. They have a great ZenDesk integration and are working on a future HubSpot integration for both Support & Sales use cases which is great to hear as we want to move to HubSpot Service Hub away from Zendesk to consolidate product functionality. **What do you dislike about SessionStack?** The time zone between their service team and the US has been a bit difficult to work through from time to time but they are always very responsive and helpful when they are online and they do get back to us as quickly as possible. **What problems is SessionStack solving and how is that benefiting you?** Customer Support, Viewing and Debugging user errors, user experience and web app issues for our product SaaS product. Retaining old sessions for a few months incase some older issue was identified we can still look into the history outside of our database logs. **Official Response from Stan Padarev:** > Hi Chad, Thank you so much for this amazing review! The whole SessionStack team is delighted to hear that you are happy with the platform that we build. I wanted to let you know that we are working on hiring some support officers in the US to better serve our customers there. We are honoured to have you as a loyal customer and look forward to an even more fruitful partnership in the future! Thanks, Stan ### 13. Helps us understand how our customers are interacting with our website **Rating:** 5.0/5.0 stars **Reviewed by:** Chavdar B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about SessionStack?** SessionStack works by collecting data from website visitor activities, such as clicks, mouse movements, scrolls, and then creates a video recording of the visitor's session. This enables us to view a replay of their UX, which reveals great insights about our customers and their engagement. **What do you dislike about SessionStack?** SessionStack creates massive volumes of data, which can be challenging to analyze and evaluate. Therefore some technical knowledge and competence may be required to get the most out of the platform. **What problems is SessionStack solving and how is that benefiting you?** SessionStack assists us in identifying portions of the website that cause users' confusion or dissatisfaction. It also allows us to see which areas of the website are receiving the most attention from our customers, which may assist us make design and layout decisions. ### 14. Unparalleled for optimizing websites **Rating:** 5.0/5.0 stars **Reviewed by:** Emil A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2023 **What do you like best about SessionStack?** It provides information on what my visitors are seeing and clicking, and how long they spend on each piece of content. You can see how significant this information is, especially if you want to optimize your website for a better user experience. **What do you dislike about SessionStack?** Everything is working OK thus far, however, I'd like email alerts or notifications when my segments change, otherwise, I risk missing out on critical insights. **What problems is SessionStack solving and how is that benefiting you?** SessionStack, with its built-in session replay engine, gives me a significantly narrower type of analysis, which provides a very precise overview of the visitors' behavior, allowing me to better tailor my website for selected target audiences. ### 15. A ton of valuable data **Rating:** 5.0/5.0 stars **Reviewed by:** Bilyana I. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about SessionStack?** SessionStack is simply fantastic. It helps me identify both usability and technical issues. It automatically records every user interaction and picks up everything - from delayed API requests, through slow page loading, to JavaScript issues and so much more. **What do you dislike about SessionStack?** The platform is unable to handle media files in the WebP format, and canvas is also not supported. **What problems is SessionStack solving and how is that benefiting you?** Session replay is fantastic on its own. But on top of it SessionStack adds powerful product analytics, allowing me to segment millions of user interactions in order to gain a better understanding of user experience and identify actionable common threads. ### 16. Session replay, product analytics and co-browsing in a one-of-a-kind combination. **Rating:** 5.0/5.0 stars **Reviewed by:** Antonia B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2023 **What do you like best about SessionStack?** The tool is lightweight, meaning it has no impact on the performance of our website while yet collecting all user interactions. SessionStack can be integrated to a website with a tracking code to provide total control over analytics and playbacks. **What do you dislike about SessionStack?** SessionStack doesn't integrate with HubSpot, which is something that we have requested multiple times already. **What problems is SessionStack solving and how is that benefiting you?** The platform allows us to spend less time and effort understanding our customers' digital experiences and any challenges they may have. We can trace down problems that occur with specific people and devices. Before any issues are experienced by our users, SessionStack can also send us a notification which is a fantastic feature. ### 17. Best choice for qualitative analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitar P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SessionStack?** The tool provides our team with the data we need to improve our channels and generate more income. With SessionStack we have real-time access to actionable insights offered by great visualizations and session replays. **What do you dislike about SessionStack?** SessionStack captures a lot of data, but it hasn't yet created the tools that help keep that data structured, so that it can be easily shared among users. **What problems is SessionStack solving and how is that benefiting you?** SessionStack enables us to capture all parts of the customer journey without requiring any significant tech skills. It's an excellent solution for us to gain a comprehensive understanding of our customers. ### 18. Made for detecting bugs in the UX/UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about SessionStack?** The installation of SessionStack was pretty straightforward - it literally was a matter of seconds and can be done by non-tech folks as well. The level of details you’ll start getting afterwards are available only with a session replay technology - clicks, page loads, screen resizing, typing of text - the platform really captures everything. **What do you dislike about SessionStack?** Sometimes we have the feeling that the tool is not recording some sessions. We have submitted a few tickets in that regard and their support team was quite helpful all the time. **What problems is SessionStack solving and how is that benefiting you?** When we release a new feature we need to find out if the users are liking it, or using it properly. Currently there's no better way to do this than with a session replay tool. We have evaluated a lot of different products and selected SessionStack mainly due to the impressive response times of their live session. ### 19. Helps me reproduce and fix bugs faster. **Rating:** 5.0/5.0 stars **Reviewed by:** Yordan T. | Senior QA Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about SessionStack?** When we launch a new feature, we use SessionStack to observe how users are interacting with these features and interfaces to ensure they are working as expected. When something is likely to break, SessionStack expedites resolution by revealing the root cause of the problem. **What do you dislike about SessionStack?** The only thing that we don’t like is the inability of the tool to record canvas. We have canvas in one of our apps and need to support that as well. **What problems is SessionStack solving and how is that benefiting you?** SessionStack captures millions of data generated by our real users and what’s more it gives us complete control over this data - that is essential for our QA and testing processes. ### 20. Session Replay tool with a very generous free plan **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandar P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about SessionStack?** We have quite tight budgets, but wanted to record the sessions of our users. SessionStack gave us 1500 sessions per month with their free plan, which is very generous, especially considering the fact that they are giving us access to a lot of their premium features as well. **What do you dislike about SessionStack?** They have 10 co-browsing sessions per month, which is quite low, but still we can help our online users that are struggling on our website. **What problems is SessionStack solving and how is that benefiting you?** It’s a very mature tool and their free plan is the best anywhere on the session replay market. 1500 sessions per month is unbeatable and there are no daily limits or whatsoever. ### 21. Very useful for detecting UI bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolay B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about SessionStack?** Our team uses this for session replays, which has made us very efficient in detecting bugs. Moreover, we gain a lot of valuable learnings straight from our engaged users, as the platform has the ability to recognize trends and patterns in their behavior. **What do you dislike about SessionStack?** Nothing major at this point. Nonetheless, we could use some additional filters in their conversion funnels to better detect friction in our user journeys. **What problems is SessionStack solving and how is that benefiting you?** Thanks to SessionStack’s session replay player we have the ability to answer the “why” behind the “what”. This was a true game changer for us and for the continuous improvement of the UX of our platforms. ### 22. Perfect for resolving UX issues **Rating:** 5.0/5.0 stars **Reviewed by:** Maria R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about SessionStack?** While a user is visiting our website, SessionStack captures each screen and every action the user makes. This is definitely the easiest way for us to pinpoint UX problems. **What do you dislike about SessionStack?** The product doesn't support an integration with LiveAgent. It would be great to use the co-browsing in a combination with the live chat. **What problems is SessionStack solving and how is that benefiting you?** When it comes to determining where visitors enter and leave our website, SessionStack is exceptionally effective at it. It is fantastic for detecting issue areas that can be resulting in user attrition, which leads to revenue loss. ### 23. If you care about flawless UX, that’s the right instrument for you **Rating:** 5.0/5.0 stars **Reviewed by:** Alon R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about SessionStack?** Using this tool makes me much more efficient in reproducing bugs and considerably reduces the time to resolve these. I’m familiar with session replay and have just recently started using SessionStack, but so far I’m quite impressed with it. **What do you dislike about SessionStack?** They still don’t have email notifications and alerts available, which would definitely make my work easier. I hope to see these implemented soon. **What problems is SessionStack solving and how is that benefiting you?** Bug identification is a cumbersome process especially without the ability for quick reproduction. That’s the main value we’re getting from SessionStack, as it drastically reduces the time to reproduce and error. ### 24. Awesome for session recordings **Rating:** 5.0/5.0 stars **Reviewed by:** Angel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about SessionStack?** Our team uses the information from SessionStack right away. After going over the most clicked elements and session recordings, we have a clearer understanding of the user's path and their problems. **What do you dislike about SessionStack?** You have to manually filter out your own devices which is not ideal, thus I wish they would make it simpler to exclude my devices. **What problems is SessionStack solving and how is that benefiting you?** It is an excellent tool for maximizing website outcomes. You may track the most clicked items to see which portions of your website are working well. Discover where users struggle as they navigate your website, and much more. ### 25. Game changer for bugs hunting! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen G. | Co-Founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about SessionStack?** Its incredibly easy to search for users and watch their sessions. We love sending it to the development team so they can reproduce bugs. **What do you dislike about SessionStack?** Nothing so far. It's been very smooth to use **What problems is SessionStack solving and how is that benefiting you?** Customers will report bugs and (most of the time) developers have no idea where to start reproducing them. We use session stack to send recordings over to developers so they can see a play by play of how the bugs are reproduced. ### 26. Smart way to watch and organize session replays **Rating:** 5.0/5.0 stars **Reviewed by:** Ina T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about SessionStack?** The SessionStack platform assists our team in organizing session replays based on specific concerns identified by the error tracking function. The sleek UI allows us to distribute these replays around our staff after that. **What do you dislike about SessionStack?** There is no Heatmap feature available. We use a different product for that purpose. **What problems is SessionStack solving and how is that benefiting you?** The replays produced by SessionStack are substantially greater in resolution than those produced by most other session replay tools on the market. This helps us determine whether a visitor is engaged on our website and to better understand and improve potential pain points. ### 27. Amazing for analyzing customer experience and discovering friction points. **Rating:** 5.0/5.0 stars **Reviewed by:** Izabel G. | Software Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about SessionStack?** The ability to quickly connect the dots between high-level customer experience indicators and individual user journeys and friction points. Session replay has become an invaluable feature for our team to validate hypotheses related to conversion rate optimization. Their support team has been phenomenal! **What do you dislike about SessionStack?** Their features for dealing with sensitive data are working great but require configuration from our end. It would be nice if SessionStack could automatically figure out which elements are containing sensitive data and make a suggestion to us (and potentially auto-mask it). **What problems is SessionStack solving and how is that benefiting you?** SessionStack is giving us the reasons behind the numbers. Our company is dealing with a large number of users and every change we make to their workflow could have a great impact on our conversion rates. SessionStack gives us the confidence to move quickly. If we see some change in the numbers, we can quickly determine what has caused it and make decisions based on data rather than assumptions and customer surveys. **Official Response from Stan Padarev:** > Hi Izabel, Your review is so flattering and encouraging! The whole SessionStack team is delighted to have so happy and loyal customers like you! I'll be sure to pass your request about the auto-masking on to our product managers and someone from our team will get in touch with you shortly. Thanks for your help with this! Warm regards, Stan ### 28. Impressive technology **Rating:** 5.0/5.0 stars **Reviewed by:** Momchil V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about SessionStack?** The ability to monitor actual user sessions, including the user's IP addresses, locations, and what they are looking and clicking at. The length spent on the page, in particular, is extremely useful. **What do you dislike about SessionStack?** Not really sure how to relate form submissions from our website to the corresponding user session. This should be more intuitive. **What problems is SessionStack solving and how is that benefiting you?** With their freemium plan, they offer a fantastic set of features and complimentary sessions. They also permit us to make 10 co-browsing calls each month. This helps us tremendously to improve the overall user experience on our website. ### 29. Helps us convert more visitors into delighted customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivo Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SessionStack?** SessionStack is great for session replays and those allow us to watch exactly what our users were seeing and doing on our website. **What do you dislike about SessionStack?** Heat maps are the only thing I'm missing right now. Everything else is quite amazing. **What problems is SessionStack solving and how is that benefiting you?** In general, we use it to study user behavior in order to improve the usability and conversion rates of our website. Understanding a website visitor's behavior to predict buying intention is an efficient technique to target marketing operations in our context. ### 30. Our UX team's secret weapon **Rating:** 5.0/5.0 stars **Reviewed by:** Polya V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about SessionStack?** SessionStack is a powerful platform with mature session replay functionality. It's like putting a camera on your website visitor's shoulder and tracking their interactions on your website. **What do you dislike about SessionStack?** The platform doesn't have heatmaps that are quite helpful to display the results of eye-tracking tests. **What problems is SessionStack solving and how is that benefiting you?** Finding out what our users are having trouble with and the reasons they are leaving our website is easy with the help of SessionStack. It enables us to repeat the procedure for fewer issues by going back to the start of each user session. ### 31. Great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Emmy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about SessionStack?** I absolutely love how simple and quick it is to start tracking users' activities on your website. The most effective app for it, in my opinion. **What do you dislike about SessionStack?** Despite repeatedly following all the instructions, I was never able to get the data to sync with my email system. **What problems is SessionStack solving and how is that benefiting you?** Perfect for gaining real-time insight on how users are interacting with your website. You can observe the pages they visit, track their mouse movements, and even record them. Really insightful ideas to enhance user experience and raise user satisfaction. ### 32. Always providing valuable insights about our users **Rating:** 5.0/5.0 stars **Reviewed by:** Bojidar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SessionStack?** SessionStack visually reconstructs every user click, move and scroll, which I find extremely valuable for user journey optimizations. **What do you dislike about SessionStack?** There are currently no disadvantages to using SessionStack based on my personal experience with the tool. **What problems is SessionStack solving and how is that benefiting you?** The tool allows us to gain a better understanding of our visitors' behavior by showing us exactly what path a visitor followed on our site, allowing us to assume the "why" and discuss ideas to optimize the journey. ### 33. Helps uncover UX issues in less time **Rating:** 5.0/5.0 stars **Reviewed by:** Ilian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about SessionStack?** SessionStack enables QA teams to easily replicate UX problems, which developers can utilize to bridge the gap between code and user experience. **What do you dislike about SessionStack?** It's challenging to analyze large amounts of user sessions, especially if you have a lot of unidentified users. **What problems is SessionStack solving and how is that benefiting you?** The platform has clearly demonstrated its ability to provide our UX teams with comprehensive insights on our website users' experiences. It can also detect JavaScript errors, which was decisive for us to go with SessionStack. ### 34. Helps us uncover customers' pain points **Rating:** 5.0/5.0 stars **Reviewed by:** Antoaneta K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SessionStack?** SessionStack extends the capabilities of our existing analytics tools by providing a comprehensive view of the user's experience. **What do you dislike about SessionStack?** The segment builder occasionally requires a refresh in order to update, however this is a small inconvenience. **What problems is SessionStack solving and how is that benefiting you?** We are able to see what exactly happened when that specific client encountered a problem, which gives us greater context when providing customer assistance and enables us to replicate and resolve errors more promptly. ### 35. Great insights, incredible customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Atanas M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about SessionStack?** With SessionStack we can read the submissions of our survey forms, then watch the corresponding session in SessionStack to see what and how a customer experienced something. **What do you dislike about SessionStack?** An Italian speaking customer support would be very useful for our Italian colleagues. **What problems is SessionStack solving and how is that benefiting you?** As we are highly focused on employee apps, we use SessionStack to observe how our employees interact with these web and mobile apps, where they experience friction, and discover opportunities for improvements. ### 36. Effective tool for website monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Мartin . | Financial Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about SessionStack?** Almost flawless. I discovered a few glitches while using it though, but the customer service crew was usually very helpful. **What do you dislike about SessionStack?** Screen recordings can occasionally be sluggish or entirely black, but fortunately this does not happen very often. **What problems is SessionStack solving and how is that benefiting you?** Session replays provide a whole new layer of user behavior analysis, and SessionStack makes it available to everyone. With their interface, installation is very simple, which has allowed me to devote more of my valuable time to genuine analysis of our website. ### 37. The best tool we have found so far for monitoring our users' behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2023 **What do you like best about SessionStack?** It gives us detailed information on how our users are using our tool exactly: where are they having trouble in usage, where are they getting stuck and which features they are the most engaged with. **What do you dislike about SessionStack?** N/A - It worked really well for us and the pricing is reasonable **What problems is SessionStack solving and how is that benefiting you?** For us it is really important to understand users on an individual level and not just on an aggregated level (like with Amplitude or Mixpanel), for this, SessionStack is perfect. ### 38. Powerful session replay software **Rating:** 5.0/5.0 stars **Reviewed by:** Hemant K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SessionStack?** SessionStack allows us to watch videos of our real users (anonymized or identified) interacting with our product. This way we can better examine mouse movements, clicks, frustration and scrolling behavior. **What do you dislike about SessionStack?** We are missing a couple of connectors to other platforms. An integration with Notion would be really useful for us. **What problems is SessionStack solving and how is that benefiting you?** It helps us get inside our customer's mind and identify why they're unhappy, which helps us make informed product decisions. ### 39. Our favorite tool for analyzing our website **Rating:** 5.0/5.0 stars **Reviewed by:** Diana A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2023 **What do you like best about SessionStack?** SessionStack is a fantastic tool for studying how people interact with our website, with the coolest feature being session recordings. **What do you dislike about SessionStack?** Setting up tracking for forms could be made more intuitive. It is quite beneficial for us though. **What problems is SessionStack solving and how is that benefiting you?** It supports our team in understanding how people interact with our website, what they require, and how they feel. We can easily observe which pages they visit, how long they stay on each page, etc. ### 40. The ultimate tool for detecting bugs on your website **Rating:** 5.0/5.0 stars **Reviewed by:** Cveta N. | Analysit, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about SessionStack?** SessionStack comes with a powerful session recording engine that helps us detect and fix bugs on our website. We can replay every user session and the tool also helps us focus on what really matters (causes problems). **What do you dislike about SessionStack?** Some of the features are not very easy to find. A few tips within the product could be a good idea. Nonetheless, SessionStack has very helpful customer service **What problems is SessionStack solving and how is that benefiting you?** The alerts and notifications are quite handy, as we get informed about issues with our UI in real time. This helps us understand how many of our users were affected and we can prioritize with our developers. ### 41. Great platform to track website activity **Rating:** 5.0/5.0 stars **Reviewed by:** Marina B. | Financial consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about SessionStack?** Overall, an excellent experience! It allows us to view our website from the perspective of the user. **What do you dislike about SessionStack?** The sole disadvantage is that SessionStack cannot record what occurs within a canvas. **What problems is SessionStack solving and how is that benefiting you?** We were baffled as to why certain of our webpages had an excessively high bounce rate and, by utilizing SessionStack's functionality, we were able to pinpoint the issues that were causing the problem ### 42. Powerful Session Replays **Rating:** 5.0/5.0 stars **Reviewed by:** Miroslav V. | Co-Founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about SessionStack?** Lightweight and extremely powerful tool for session replays. They also have a co-browsing feature that allows you to track what your visitors are doing in real-time. **What do you dislike about SessionStack?** The funnels functionality is a great idea, yet, it's a bit limited at the moment. **What problems is SessionStack solving and how is that benefiting you?** It allows us to watch our users' and visitors' sessions replays. This is helpful for multiple things - finding bugs, UX issues, areas/features that are more or less utilized that expected. By looking at the replays we can make more sense of the hard numbers coming from our analytics, since the replays provide the context behind these numbers. Both our dev and product teams benefit from having these insights that would can't get without SessionStack. **Official Response from Stan Padarev:** > Hi Miroslav, Thanks for your fantastic review - it really means a lot to our whole team! I wanted to inform you that we have made significant improvements to our funnels that are definitely worth checking out. Thanks for your help, Stan ### 43. Ideal for Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Boris T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about SessionStack?** We use SessionStack to gauge the engagement of our active users. It provides metrics like number of logins, time spent online and many more, but the best is the ability to watch real user sessions and identify frustrated users **What do you dislike about SessionStack?** We wish some features were easier to use. Like masking data fields, or URL targeting/excluding. We also need notifications. **What problems is SessionStack solving and how is that benefiting you?** We watch the session replays of our users mainly for customer success purposes and churn prevention. It works great, as we can learn things we’re normally not hearing from the customers. ### 44. Session Replays for the WIN **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about SessionStack?** SessionStack is the ultimate way for me to understand how my users are navigating and interacting with our website. The tool has been designed to do this perfectly well. **What do you dislike about SessionStack?** I would like to use this for our mobile apps, which are built with Flutter, but so far SessionStack doesn’t support this. **What problems is SessionStack solving and how is that benefiting you?** It allows me to do more work with less people - It gives me the ability to better understand our users - It helps the Support to quickly reproduce issues - It helps me measure the adoption of new features **Official Response from Stan Padarev:** > Thanks for taking the time to give us your feedback. We're so happy to hear that you are satisfied with our platform. I'll be passing on your thoughts regarding the Flutter support. We really appreciate your feedback and time. All the best, Stan ### 45. Mature tool, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2023 **What do you like best about SessionStack?** Embedding SessionStack inside our app was pretty straightforward and their replays include everything that my team needs - browser output, keyboard and mouse inputs as well as all sorts of network events. **What do you dislike about SessionStack?** The downside of session replay in general is that tracking scripts can be easily detected and blocked by ad blockers. **What problems is SessionStack solving and how is that benefiting you?** SessionStack allows me and my team to improve the user experience and identify bottlenecks in the conversion process. It is also great for accessing the DOM directly and reflecting most interactions (including mutations) in the DOM. ### 46. Essential tool for product discovery and product improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Eleonora G. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about SessionStack?** SessionStack allows us to view our users’ digital experience, which tremendously helps us identify what caused the friction. Sometimes just watching a session can show that a button was broken, a form was too long, or an issue message occurred. **What do you dislike about SessionStack?** All OK for now, can’t really find what to dislike. **What problems is SessionStack solving and how is that benefiting you?** The tool gives us very deep understanding behind user intent, user behaviors, and customer friction—so we can continuously iterate and deliver products that enhance the holistic customer experience. **Official Response from Stan Padarev:** > Hi Eleonora, Thanks a lot for your great review! It makes us really happy to see that you are making such a good use of SessionStack. All the best, Stan ### 47. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Orlin B. | Frontend developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about SessionStack?** Events and errors section - from my perspective this is the most valueable feature. **What do you dislike about SessionStack?** Probably the limited amount of sessions, but it's all about pricing. **What problems is SessionStack solving and how is that benefiting you?** It helps me a lot - checking all kind of errors, observing users flow, checking if some new features are used. ### 48. A product with great potential **Rating:** 4.0/5.0 stars **Reviewed by:** Lora K. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about SessionStack?** Everyone from the team is extremely responsive and helpful - they supported us in implementing and evaluating the tool, provided us with guidance and tips of how to most effectively use it. Moreover, the Sessionstck team were patient with our timelines and needs. **What do you dislike about SessionStack?** The free trial is only 2 weeks, but the Sessionstack team was really understanding towards our team's timelines in evaluating the tool and did several trial extensions, so we can properly review their solution. **What problems is SessionStack solving and how is that benefiting you?** Sessionstack is helping us better understand our user's behaviour and therefore prioritize user requests, and roadmap items in an informed manner. The co-browsing feature is also really helpful for support staff. **Official Response from Stan Padarev:** > Hi Lora, Reading your review makes us so happy and proud - thank you so much! We have taken your feedback about the trial period very seriously and now have introduced our new free forever plan, which is the most generous on the market in terms of features and capabilities. You can find more details on our website. Thanks a ton for your help! Best, Stan ### 49. One of the most helpful tools for product analytics on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Tihomir G. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about SessionStack?** I liked that Sessionstack is easy to use and also gives you a ton of insights. I am a software developer, and the tool's debugging process was so much easier. **What do you dislike about SessionStack?** I couldn't say there was something I didn't like. Overall the tool is really great, and there isn't anything that made me dislike Sessionstack. **What problems is SessionStack solving and how is that benefiting you?** As a Software Developer, Sessionstack helped me identify my customers issues and bugs, so I had no problem reproducing them later. Also the segments and filtering features were very useful when researching the customer satisfaction of my clients. **Official Response from Stan Padarev:** > Hi Tihomir, Thanks for your review - it is highly appreciated! We're so happy that SessionStack adds value to your work. Warm regards, Stan ### 50. the intercom integration is great. finding user sessions does not work well for us **Rating:** 2.5/5.0 stars **Reviewed by:** Matt K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SessionStack?** SessionStack works good for bug finding. The error console is helpful... The intercom integration is a must (that's the only way we can currently find user sessions) **What do you dislike about SessionStack?** It's not easy to find specific sessions for users. **What problems is SessionStack solving and how is that benefiting you?** When users write via intercom, we can watch what they are doing and try to reproduce bugs or user errors - [View SessionStack pricing details and edition comparison](https://www.g2.com/products/sessionstack/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-03+07%3A08%3A38+-0500&secure%5Bsession_id%5D=37c66404-1141-4947-a606-2352865928b0&secure%5Btoken%5D=eea381a90dbcb3a47226312f5aee85768adebe9142a8d2aa56d63526828e330e&format=llm_user) ## SessionStack Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **A/B Testing ** - Error and Bug Tracking - Data Analysis **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Summarization **Agentic AI - Session Replay** - Cross-system Integration ## Top SessionStack Alternatives - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (329 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) - 4.6/5.0 (2,343 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,030 reviews)