Channel.me Cobrowsing Reviews & Product Details

The live chat integration. I also like how it effortlessly lets me jump into a customer's browser to help them in real-time, it's like being a personal tech coach. The real-time interaction feels so natural, and I love that it doesn't require clients to install any thing. It has been a game-changer for us, making support sessions quick, easier and personal. Review collected by and hosted on G2.com.

Nothing in particular, I just noticed sometimes the screen sharing lags, especially with clients on slower connections, which is not a deal breaker. Review collected by and hosted on G2.com.

I say it's my wonder tool because from the start, it's been easy to use and configure, allowing me to have a more precise approach with each client by being able to display the products more efficiently. It allows my clients to view the product in perfect condition without having to download apps or go through lengthy processes. I like it because it has allowed me to connect more with my clients and have an approach that has improved sales and customer satisfaction by knowing exactly what product they are buying. Review collected by and hosted on G2.com.

I have no complaints or disadvantages that have made me notice anything wrong with the operation. On the contrary, everything has been incredible. Review collected by and hosted on G2.com.

What I like best about Channel.me Cobrowsing

Ease of Use: The interface is clean and extremely intuitive—for both agents and customers. Sessions launch quickly, and navigation feels natural. Agents can start co-browsing with minimal clicks, and customers don't need to install or download anything.

Ease of Implementation: Very straightforward. It only requires inserting a JavaScript snippet into your site. If you use Google Tag Manager, setup is even easier. You can get it up and running in less than a day without needing deep technical support.

Ease of Integration: It integrates well into most websites and can be customized to only activate on specific pages. Also, it supports integration with analytics tools like Google Analytics, and can work alongside existing live chat platforms.

Customer Support: Support is helpful, but not always fast. During implementation or troubleshooting, response times could be improved. However, the documentation is clear enough to solve most common issues.

Frequency of Use: It's something you'd use frequently if your team provides web-based support or onboarding. Ideal for sales, customer service, or technical troubleshooting teams dealing with customers stuck in complex web flows.

Number of Features: It’s not overloaded, which is a good thing—it focuses on doing one job well. Features like sticky notes, field masking, view-only vs. control modes, and session recording hit the right balance between power and simplicity. Review collected by and hosted on G2.com.

What I dislike about Channel.me Cobrowsing

Ease of Use: While it’s generally intuitive, the experience can become less smooth if the website has complex dynamic content—certain interactive elements may not always reflect properly on both sides of the session without fine-tuning.

Ease of Implementation: Initial setup is easy in most cases, but advanced use cases (like custom page rules, dynamic content, or SPA support) require developer involvement and deeper configuration. The default install isn’t always plug-and-play for modern frameworks.

Customer Support: The support team is knowledgeable but not consistently responsive. In our experience, responses to technical questions during implementation or troubleshooting sometimes took longer than expected, especially outside core business hours.

Frequency of Use: Usage may be limited to specific customer types (e.g., those struggling with onboarding or checkout), so it's not necessarily used across every support interaction unless the business model heavily depends on website guidance.

Number of Features: While the core feature set is strong, the tool is quite focused—there aren’t many advanced features beyond co-browsing and sticky notes. If you're looking for screen sharing, video support, or deeper CRM/chat integrations, you might feel restricted.

Ease of Integration: Integration with basic websites is smooth, but more complex platforms—especially single-page apps—may need additional dev work or custom event tracking to get everything working reliably. Review collected by and hosted on G2.com.

Ease of Use & No Downloads: This is consistently highlighted as a major advantage. It's web-based, meaning both agents and customers can start a session instantly without needing to download or install any software. This frictionless experience saves time and reduces technical barriers.

Real-time Visual Guidance: The ability for support agents to see exactly what the customer is seeing on their browser, and then to guide them visually (through highlighting, co-scrolling, or even taking control with consent), is incredibly powerful. It eliminates miscommunication and allows for quick, precise assistance.

Enhanced Customer Engagement & Satisfaction: By providing immediate, personalized visual help, CoBrowse significantly improves the customer experience. It makes complex tasks simpler, reduces frustration, and leads to higher satisfaction levels and better conversion rates for online processes.

Security and Privacy Features: Channel.me typically focuses on sharing only the browser session (not the entire desktop), and often includes features like data masking for sensitive fields (e.g., credit card numbers, passwords). This ensures customer data privacy and helps businesses maintain compliance.

Seamless Integration: It often integrates well with existing live chat solutions, turning a text-based conversation into a powerful visual support session with a single click. Review collected by and hosted on G2.com.

Limited Scope (Browser-only): While a security advantage, the fact that CoBrowse is confined to the web browser means it cannot assist with issues outside the website environment. This includes problems with desktop applications, operating system settings, or other software installed on the user's computer. If a customer's issue extends beyond the browser, another tool (like screen sharing) might be needed.

Occasional Performance Lags on Complex Sites: On rare occasions, if a customer's website is extremely resource-intensive, uses a lot of dynamic content (heavy JavaScript, animations), or if either the agent or customer has a very slow internet connection, there might be slight delays or choppiness in the co-Browse session. This is generally not common but can occur.

Customization Flexibility (Potentially Limited for Niche Needs): While generally robust, some businesses with very unique or complex workflows might find that the level of deep customization or advanced configuration options could be more extensive to perfectly fit highly specialized needs. This is often a minor point for most users.

Pricing for Smaller Teams/Businesses: For very small businesses, startups, or those with infrequent support needs, the cost per agent might be a consideration. While the value proposition is strong for most, budget constraints could be a factor for the smallest operations. Review collected by and hosted on G2.com.

What I like best about Channel.me Cobrowsing is how effortlessly it allows support agents to see exactly what the customer sees in real time. It eliminates the need for long explanations or screenshots, making problem-solving much faster and more intuitive. The integration with chat also makes it feel seamless and efficient during live support sessions. Review collected by and hosted on G2.com.

One thing I dislike about Channel.me Cobrowsing is that it can occasionally feel laggy or unresponsive, especially during peak usage times. There are also some limitations around interacting with dynamic website elements, which can make it harder to assist customers on more complex sites. Additionally, setup and integration may require technical support, which isn't ideal for smaller teams. Review collected by and hosted on G2.com.

hannel.me is incredibly easy to use and a huge time-saver. It let us get up and running instantly, making our sales and support calls much smoother. We no longer waste time with frustrating back-and-forth instructions. The no-download feature is a game-changer for customer experience, and it has definitely helped us boost our sales conversions. Review collected by and hosted on G2.com.

Honestly, there's not much to complain about. It works perfectly for our needs. If I had to be nit-picky, I'd say more advanced customization options would be a nice bonus, but it's a solid tool as is. Review collected by and hosted on G2.com.

Improved Issue Resolution, Faster problem-solving with real-time collaboration. Enhanced Customer Experience, Personalized support and guidance. Reduced Support Time Efficient issue resolution. Real-time Collaboration, Browse the web together with customers in real-time. Review collected by and hosted on G2.com.

Nothing to dislike here it's very fast and amazing Review collected by and hosted on G2.com.

The best thing about Channel.me Co-browsing is how easy it is to use — both for our team and the customer. There's no need for downloads or screen sharing; we can instantly see what the customer is looking at and guide them in real time. It makes support so much faster and less frustrating, especially when users get stuck on checkout pages or forms. Review collected by and hosted on G2.com.

Occasionally, there’s a slight delay when starting a co-browsing session, especially during high-traffic hours. Also, it would be helpful to have more in-depth session analytics or reporting features for training purposes. Nothing major, but a few small improvements would make it even better. Review collected by and hosted on G2.com.

- It's easy to integrate script to your website using Google Tag Manager even without developer

- You can add managers and control basic rights

- We use this tool to teach how to work with our custom CRM solution and this speed up processes a lot

- Integration with Google Analytics and sutom reports. You can track activity of your managers Review collected by and hosted on G2.com.

- Customer support is not perfect, we had several bugs on complex pages and replies was slow

- Lacks of customization. It's not so obvious how to determine on what pages what user can do replies

- It's not cheap. Especially when we use this product internally Review collected by and hosted on G2.com.

- This tool is incredibly helpful for me in customer support and remote assistance.

- Real time collaboration feature is also good, using this feature i can easily guide my customers directly on their screens without requiring downloads or plugins.

- It's easily integration with existing systems makes onboarding so smooth.

- Privacy features i love the most it's so secure and no access to senstive data unless explicitly shared.

- It's so easy to use because it's interface is so user-friendly.

- Implementation of co-browsing session starts so quickly. Review collected by and hosted on G2.com.

- It sometimes struggle with more complex web application or dynamic content.

- The pricing is little higher for small teams and businesses.

- Customer support time is slow. Review collected by and hosted on G2.com.