Using CBA Live Assist, I was able to see my customer’s screen and help them fill out forms or navigate through websites that they find difficult to navigate. It avioids the concern of having to explain in detail and reassures the customer that they are on the right path.

CBA live assist is really being a very helpful tool to boost up our customer service, On day to day basis we have to interact with our clients and introduce us but we dont know if they understand the same thing the same way that we have portrayed, thats when CBA assist has helped us we can communicate with our client easily and real time, it provides co browsing facility in which we can help our customers to make a purchase or fill any forms or make the website user friendly even if they are stuck anywhere. It also protects the data which also builds our clients trust that the site is safe and secured. It is so easy to use and makes interactions easier because the user and agent have to just login at the website which can be done with the help of a Mobile as well which means its easily accesible.