Top Free Co-Browsing Software

How Many Co-Browsing Software Products Does G2 Track?

Total Products under this Category: 37

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Verishow (+0.75%) - Among all products in this category, Verishow recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Co-Browsing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 8,000+ Authentic Reviews
  • 37+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Co-Browsing Software

G2 Grid® for Co-Browsing Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, Zoho Assist, Glia, Genesys Cloud CX, LogMeIn Rescue, Channel.me Cobrowsing, Cobrowse.io, and Realtime.

Underlying data: [Grid® JSON](https://www.g2.com/categories/co-browsing/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=glia&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=logmein-rescue&focus%5B%5D=channel-me-cobrowsing&focus%5B%5D=cobrowse-io&focus%5B%5D=recursive-labs-realtime)

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,128

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.3/10 (Category avg: 8.7/10)
  • Data Masking: 8.9/10 (Category avg: 8.9/10)
  • Access Control: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient.
  • Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere.
  • Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support.
  • Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues.
  • Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support.
Cons
  • Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions.
  • Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions.
  • Users find TeamViewer expensive for the limited differential features offered between free and paid plans.
  • Users experience slow performance, particularly during screen sharing, affecting usability on slower connections.
  • Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 741

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.8/10 (Category avg: 8.7/10)
  • Data Masking: 8.5/10 (Category avg: 8.9/10)
  • Access Control: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 23% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Zoho Assist, appreciating its simple setup and seamless remote support integration.
  • Users highly value the ease of remote access with Zoho Assist, facilitating quick and efficient customer support.
  • Users appreciate the ease of remote support with Zoho Assist, streamlining customer assistance effectively and efficiently.
  • Users appreciate the easy setup of Zoho Assist, making remote connections quick and efficient for customer support.
  • Users appreciate the reliable performance of Zoho Assist, noting its stability and effective remote support capabilities.
Cons
  • Users experience remote access issues with quality resolution, leading to slight difficulties in viewing systems clearly.
  • Users note feature limitations in Zoho Assist, particularly in advanced options and control for iOS devices.
  • Users report connection issues like lag and occasional session drops, affecting their remote session experience.
  • Users find the interface not user-friendly, often struggling to understand features and settings without extensive guidance.
  • Users find Zoho Assist expensive due to high costs for additional technicians and premium features behind a paywall.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,495

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.2/10 (Category avg: 8.7/10)
  • Data Masking: 9.4/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

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LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.5/5.0

Total Reviews: 240

How Do G2 Users Rate LogMeIn Rescue?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.2/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind LogMeIn Rescue?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 31% Small

What Do G2 Reviewers Say About LogMeIn Rescue?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Rescue to be simple and effective, enabling seamless remote assistance without physical interaction.
  • Users value the simple and effective remote access of LogMeIn Rescue, enhancing support and connectivity for remote work.
  • Users value the simple and effective remote assistance provided by LogMeIn Rescue, facilitating easy connections and support.
  • Users value the ability to connect remotely, enhancing support efficiency and user engagement without physical interaction.
  • Users value the fast and effective customer support that resolves issues seamlessly through remote access.
Cons
  • Users find LogMeIn Rescue quite expensive, feeling it lacks features compared to other remote software options.
  • Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
  • Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
  • Users face ticketing issues with unhelpful support and difficulties managing accounts across multiple portals.
  • Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.

What Are Recent G2 Reviews of LogMeIn Rescue?

What Are G2 Users Discussing About LogMeIn Rescue?

Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

Average Rating: 4.5/5.0

Total Reviews: 23

How Do G2 Users Rate Cobrowse.io?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.7/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Cobrowse.io?

Who Uses This Product?

  • Top Industries: Financial Services, Computer Software
  • Company Size: 52% Small, 35% Medium

What Do G2 Reviewers Say About Cobrowse.io?

AI-generated summary from verified user reviews

Pros
  • Users find that Cobrowse.io enhances customer engagement, facilitating interactions and improving the overall customer experience effectively.
  • Users find Cobrowse.io easy to implement, enhancing interactive customer experience and effective team collaboration for problem-solving.
  • Users find the easy implementation of Cobrowse.io beneficial for enhancing team-customer interactions and problem-solving.
  • Users find the easy setup of Cobrowse.io enhances team interactions and improves customer experience effortlessly.
  • Users find Cobrowse.io to be very easy to implement, enhancing team interactions and customer experience effortlessly.
Cons
  • Users note that enhancements to the data suite are necessary for a better experience with Cobrowse.io.

What Are Recent G2 Reviews of Cobrowse.io?

What Are G2 Users Discussing About Cobrowse.io?

Upscope

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment.

Average Rating: 4.7/5.0

Total Reviews: 115

How Do G2 Users Rate Upscope?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.4/10 (Category avg: 8.7/10)
  • Data Masking: 9.3/10 (Category avg: 8.9/10)
  • Access Control: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Upscope?

  • Seller: Upscope
  • Year Founded: 2017
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Associate
  • Top Industries: Financial Services, Computer Software
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About Upscope?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Upscope, facilitating effortless client communication and enhancing relationship building.
  • Users appreciate the effortless customer engagement that Upscope provides, strengthening client connections and support.
  • Users value the seamless chat communication of Upscope, enhancing client connections and support efficiency.
  • Users appreciate the ease of communication with Upscope, fostering effective client relationships and support.
  • Users appreciate the effortless connectivity that enables seamless communication with clients, enhancing relationship building and assistance.
Cons
  • Users face access issues with Upscope, struggling to communicate directly and locate clients efficiently.
  • Users report occasional connectivity issues, resulting in slow connections that impact their overall experience with Upscope.
  • Users experience difficult setup when trying to locate clients, which hampers their ability to communicate effectively.
  • Users express a desire for direct email communication with clients, citing challenges in locating them through the platform.
  • Users find the pricing confusing and not transparent, leading to frustration in understanding costs.

What Are Recent G2 Reviews of Upscope?

What Are G2 Users Discussing About Upscope?

Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate Surfly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.1/10 (Category avg: 8.7/10)
  • Data Masking: 9.7/10 (Category avg: 8.9/10)
  • Access Control: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Surfly?

  • Seller: Surfly
  • Year Founded: 2012
  • HQ Location: Amsterdam, Netherlands
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 44% Small, 34% Medium

What Are Recent G2 Reviews of Surfly?

What Are G2 Users Discussing About Surfly?

ChatBeacon AIX 2026

AI-Powered Live Chat and Customer Service Software ⭑ Turn Every Customer Conversation Into a Smarter Outcome ChatBeacon AIX brings AI-powered customer service, live chat, and customer intelligence together in one unified platform. It helps organizations answer questions faster, support live agents, protect valuable opportunities, and deliver more personalized service across every customer conversation. https://www.chatbeacon.ai/ AI agents provide immediate answers using approved company knowledge. When a customer needs human assistance, the conversation can be routed to a live agent, with the customer’s information, conversation history, and reason for the inquiry already available. This creates a smoother experience for the customer and gives the agent the context needed to help without asking the customer to start over. ChatBeacon AIX allows customer service, sales, and digital teams to automate routine questions while keeping live agents involved when personal attention, judgment, or specialized knowledge is needed. AI and live support work together on one platform rather than operating as separate, disconnected systems. ⭑ What Makes ChatBeacon AIX Different ❇️ ChatBeacon Recall CRM ChatBeacon Recall CRM is a customer conversation history and context feature built into ChatBeacon AIX. It helps live agents recognize returning website visitors, review previous conversations, understand earlier questions, and continue the relationship without treating every interaction like the first. By giving agents access to relevant customer history, ChatBeacon Recall CRM helps customer service and sales teams provide faster, more informed, and more personalized support. ❇️ ChatBeacon Cue ChatBeacon Cue is an AI assistant for live chat agents. It analyzes the current customer conversation and helps agents respond faster by suggesting relevant answers and surfacing information from approved company knowledge. The live agent remains in control and decides which response to send. This allows teams to benefit from the speed of AI while preserving human judgment and oversight. ❇️ AI Escalation AI Escalation moves a customer from an AI agent to a live agent or the appropriate team when human assistance is needed. The customer’s question, contact information, conversation history, and reason for escalation can remain available during the handoff. This helps the agent understand the issue more quickly and prevents the customer from having to repeat information or restart the conversation. ✅ Key Benefits * Resolve More Customer Questions: ChatBeacon AIX helps organizations provide fast, consistent answers to routine and frequently asked questions, including during times when live agents are unavailable. * Improve Live Agent Productivity: AI can handle repetitive conversations and help agents locate relevant information more quickly. This allows live teams to spend more time on complex questions, sensitive situations, and higher-value customer needs. * Create Better AI-to-Human Experiences: Customers can move from AI assistance to live support without losing important conversation details. Agents receive more context at the beginning of the interaction, which can reduce delays and improve the overall experience. * Protect Leads and Service Opportunities: ChatBeacon AIX can engage website visitors, collect important information, and route valuable conversations to the appropriate agent, department, or workflow. * Deliver More Personalized Support: Customer history and previous conversations help teams recognize returning visitors and respond with a better understanding of their needs. * Manage Customer Conversations in One Platform: Organizations can manage AI agents, live agents, routing, reporting, customer context, and engagement tools from one centralized environment. ✅ Key Features * AI-Powered Customer Service: AI agents answer customer questions using approved company content, business information, and knowledge sources. * Live Chat Software: Website visitors can connect with live agents for real-time customer service, sales, and support. * Seamless AI-to-Live-Agent Handoff: Customers can move from AI assistance to a live person while preserving the conversation and important customer details. * AI Assistance for Live Agents: Agents can receive suggested responses, relevant information, customer context, and AI-generated conversation summaries. * Co-Browse and Screen Sharing: Agents can help customers navigate websites, complete forms, understand online processes, and resolve complex issues visually in real time. * Proactive Chat Engagement: Organizations can invite visitors to chat at important points in the customer journey based on website activity and behavior. * Lead Capture and Conversation Routing: ChatBeacon AIX can collect visitor information and direct conversations to the appropriate person, department, or workflow. * Visitor Monitoring and Customer Context: Agents can view useful information about website activity, previous interactions, and customer needs before or during a conversation. * Conversation Transfers: Chats can be transferred between agents and teams while preserving important conversation information. * SMS and Digital Messaging: Organizations can continue customer conversations beyond the website and provide additional ways for customers to connect. * AI-Generated Summaries and Reporting: ChatBeacon AIX can summarize conversations and provide insight into customer questions, agent activity, AI performance, and service trends. * Customizable Chat Experiences: The chat interface, branding, messaging, routing, AI behavior, and workflows can be configured to fit the organization’s customer experience. * Centralized Administration: Administrators can manage AI agents, live agents, conversations, routing, reporting, and platform settings from one environment. * Cloud and On-Premise Deployment: Organizations can choose cloud or on-premise deployment based on their infrastructure, security, compliance, and data-control requirements. ⭑ Built for Organizations That Need More Than a Basic Chatbot ChatBeacon AIX is designed for organizations that need AI automation and live human support to work together. It provides the speed of AI, the judgment of live agents, and the customer context needed to deliver more effective service. The platform is well suited for customer service, sales, financial services, healthcare, higher education, government, and other industries where accuracy, security, personalization, and access to human support remain important. ⭑ About ChatBeacon ChatBeacon AIX is developed by SmartMax Software, Inc., a U.S.- based software company with more than two decades of experience building live chat, customer engagement, and real-time support technology. Since 2005, ChatBeacon has helped organizations connect with customers online, support live service teams, and manage complex digital conversations. ChatBeacon AIX builds on that experience by combining AI automation, live human support, customer history, agent assistance, and real-time engagement tools in one unified customer service platform.

Average Rating: 4.6/5.0

Total Reviews: 59

How Do G2 Users Rate ChatBeacon AIX 2026?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)

Who Is the Company Behind ChatBeacon AIX 2026?

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 68% Medium, 53% Small

What Are Recent G2 Reviews of ChatBeacon AIX 2026?

What Are G2 Users Discussing About ChatBeacon AIX 2026?

Fullview

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Fullview?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.0/10 (Category avg: 8.7/10)
  • Data Masking: 8.9/10 (Category avg: 8.9/10)
  • Access Control: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Fullview?

  • Seller: Fullview
  • Year Founded: 2021
  • HQ Location: Copenhagen, DK
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 25% Small

What Do G2 Reviewers Say About Fullview?

AI-generated summary from verified user reviews

Pros
  • Users value the customer engagement insights offered by Fullview, enhancing their understanding of user interactions.
  • Users love the easy setup of Fullview for reviewing customer interactions seamlessly.
  • Users value the session replay feature for gaining insights on customer interactions within their application.
  • Users enjoy the setup ease of Fullview, allowing quick access to customer interaction replays effortlessly.

What Are Recent G2 Reviews of Fullview?

Glance

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.

Average Rating: 4.5/5.0

Total Reviews: 23

How Do G2 Users Rate Glance?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 10.0/10 (Category avg: 8.7/10)
  • Data Masking: 10.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Glance?

  • Seller: Glance
  • Year Founded: 2000
  • HQ Location: Wakefield, MA
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®
  • Phone: 1-888-945-2623

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 65% Medium, 30% Large

What Do G2 Reviewers Say About Glance?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Glance exceptional, simplifying the authorization and review of claims payouts.

What Are Recent G2 Reviews of Glance?

What Are G2 Users Discussing About Glance?

LiveCaller

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate LiveCaller?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Real Time Assistance: 7.8/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind LiveCaller?

Who Uses This Product?

  • Company Size: 67% Small, 17% Medium

What Are Recent G2 Reviews of LiveCaller?

What Are G2 Users Discussing About LiveCaller?

Talkative

Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive.

Average Rating: 5.0/5.0

Total Reviews: 26

How Do G2 Users Rate Talkative?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 10.0/10 (Category avg: 8.7/10)
  • Data Masking: 10.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Talkative?

Who Uses This Product?

  • Company Size: 50% Medium, 27% Small

What Do G2 Reviewers Say About Talkative?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support, highlighting responsiveness and dedication to ensuring successful implementation.
  • Users find Talkative to be super responsive and helpful, making the setup process seamless and efficient.
  • Users appreciate the easy setup of Talkative, noting its clear guidance and fast integration process.
  • Users find Talkative's AI efficiency highly beneficial, praising its quick setup and responsive support for chatbots.
  • Users find Talkative's responsive AI setup extremely helpful for getting started with their chatbot efficiently.
Cons
  • Users find the initial setup complex, yet Jasmine's portal simplifies the process into manageable modules.
  • Users find the difficult setup daunting, though a logical, modular breakdown helps ease the initial process.

What Are Recent G2 Reviews of Talkative?

What Are G2 Users Discussing About Talkative?

REVE Chat

REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools. Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform.

Average Rating: 4.4/5.0

Total Reviews: 18

How Do G2 Users Rate REVE Chat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)

Who Is the Company Behind REVE Chat?

  • Seller: Revechat
  • Year Founded: 2014
  • HQ Location: Singapore, Singapore
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 33% Small

What Do G2 Reviewers Say About REVE Chat?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly chat communication of REVE Chat, praising its intuitive design and real-time functionality.
  • Users praise the exceptional customer engagement features of REVE Chat, significantly improving response times and satisfaction.
  • Users commend the exceptional customer support of REVE Chat, facilitating quick resolutions and enhancing overall satisfaction.
  • Users benefit from extensive customization options that enable tailored experiences to align perfectly with their brand identity.
  • Users appreciate the user-friendly interface and robust features of REVE Chat, enhancing customer support efficiency and satisfaction.
Cons
  • Users often experience lagging issues in the chat interface, disrupting customer conversations and overall experience.
  • Users find the learning curve challenging due to confusing documentation regarding essential account information.
  • Users find the documentation confusing, making it difficult to learn essential information like auth tokens and account IDs.
  • Users find the poor integration with third-party tools to be restrictive, impacting their overall experience with REVE Chat.
  • Users express frustration with the poor interface design, noting issues like lag and lack of intuitiveness.

What Are Recent G2 Reviews of REVE Chat?

CBA Live Assist

CBA Live Assist On-Premise is a secure, real-time customer service solution designed for financial institutions, governments, and businesses. Installed directly on your local server or private cloud, it offers full control while maintaining high-security standards. Features include co-browsing, audio, and video conversations, allowing agents to guide customers through web or mobile applications seamlessly. Our advanced media capabilities ensure reliable performance, even in challenging network conditions. With a global team across EMEA, the US, and APAC, we’re committed to driving customer-centric growth, delivering business-driven solutions, and fostering agile innovation. Elevate your customer interactions with CBA Live Assist On-Premise—where security meets seamless collaboration.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate CBA Live Assist?

  • Real Time Assistance: 8.3/10 (Category avg: 8.7/10)
  • Data Masking: 10.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CBA Live Assist?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Do G2 Reviewers Say About CBA Live Assist?

AI-generated summary from verified user reviews

Pros
  • Users value the free usage of CBA Live Assist, facilitating direct assistance and enhancing customer reassurance during support.
  • Users appreciate the screen sharing feature of CBA Live Assist, making customer support efficient and reassuring.
  • Users value the screen-sharing feature of CBA Live Assist, enhancing customer support by simplifying guidance through navigation.
Cons
  • Users experience slow performance with CBA Live Assist, making it difficult to manage multiple co-browsing sessions efficiently.
  • Users face time delays when switching between co-browsing sessions, complicating the handling of multiple customers.

What Are Recent G2 Reviews of CBA Live Assist?

C-Zentrix Contact Center

C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate C-Zentrix Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • Real Time Assistance: 10.0/10 (Category avg: 8.7/10)
  • Data Masking: 10.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind C-Zentrix Contact Center?

  • Seller: C-ZENTRIX
  • Year Founded: 2005
  • HQ Location: Gurgaon, India
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 45% Medium, 28% Large

What Do G2 Reviewers Say About C-Zentrix Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive dashboard of C-Zentrix, finding it easy to navigate and quick to learn.
  • Users value the customer support provided by C-Zentrix, especially appreciating its responsiveness and helpfulness.
  • Users appreciate the user-friendly interface and smooth call management of C-Zentrix, enhancing customer interactions.
  • Users value the seamless CRM integration of C-Zentrix, enhancing efficiency and improving customer interactions effortlessly.
  • Users value the easy integrations of C-Zentrix Contact Center, facilitating quick setup and enhanced customer interactions.
Cons
  • Users experience slow speed during high traffic, causing lagging issues that hinder productivity and user response times.
  • Users experience lagging issues during high traffic, impacting response times and making tasks time-consuming.
  • Users experience slow performance during high traffic, affecting response times and complicating access to reporting metrics.
  • Users experience system delays during high traffic, impacting response times and complicating the usability of the reporting dashboard.
  • Users find the pricing to be high, especially considering the limited features and support provided.

What Are Recent G2 Reviews of C-Zentrix Contact Center?

What Are G2 Users Discussing About C-Zentrix Contact Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024