# Best Enterprise Co-Browsing Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Co-Browsing category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Co-Browsing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Co-Browsing category.

In addition to qualifying for inclusion in the Co-Browsing Software category, to qualify for inclusion in the Enterprise Business Co-Browsing Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.





## Category Overview

**Total Products under this Category:** 37


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,300+ Authentic Reviews
- 37+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



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[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2632&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=28903&secure%5Bresource_id%5D=2632&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fco-browsing%2Fenterprise&secure%5Btoken%5D=387eb891eced0437fdd8a4968afba9bebf1867f52528cc7f93c88c10b9942d31&secure%5Burl%5D=https%3A%2F%2Fwww.glia.com%2Fai-for-all&secure%5Burl_type%5D=paid_promos)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,759

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10)
- **Data Masking:** 8.9/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,128 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (515 reviews)
- Remote Access (425 reviews)
- Remote Control (340 reviews)
- Easy Access (276 reviews)
- Remote Work (275 reviews)

**Cons:**

- Connection Issues (179 reviews)
- Connectivity Issues (146 reviews)
- Expensive (136 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (121 reviews)

  ### 2. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,447

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10)
- **Data Masking:** 9.4/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,257 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,509 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Case Advocate, Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 46% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (144 reviews)
- Features (103 reviews)
- Reliability (79 reviews)
- Efficiency (74 reviews)
- Intuitive (62 reviews)

**Cons:**

- Limited Features (58 reviews)
- Missing Features (55 reviews)
- Complexity (44 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (38 reviews)

  ### 3. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)
  Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 650

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10)
- **Data Masking:** 8.5/10 (Category avg: 8.9/10)
- **Access Control:** 8.9/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,251 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 70% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (143 reviews)
- Remote Access (98 reviews)
- Remote Support (80 reviews)
- Easy Setup (70 reviews)
- Reliability (70 reviews)

**Cons:**

- Remote Access Issues (32 reviews)
- Feature Limitations (21 reviews)
- Connection Issues (17 reviews)
- Not User-Friendly (17 reviews)
- Expensive (15 reviews)

  ### 4. [Upscope](https://www.g2.com/products/upscope/reviews)
  Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 114

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10)
- **Data Masking:** 9.3/10 (Category avg: 8.9/10)
- **Access Control:** 9.6/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Upscope](https://www.g2.com/sellers/upscope)
- **Year Founded:** 2017
- **HQ Location:** London, GB
- **Twitter:** @upscope_io
- **LinkedIn® Page:** https://www.linkedin.com/company/11054548/ (13 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Associate
  - **Top Industries:** Financial Services, Computer Software
  - **Company Size:** 43% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Customer Engagement (2 reviews)
- Chat Communication (1 reviews)
- Communication (1 reviews)
- Connectivity (1 reviews)

**Cons:**

- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)
- Difficult Setup (1 reviews)
- Email Management (1 reviews)
- Expensive (1 reviews)

  ### 5. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
  LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization options, Rescue is built to serve teams of all sizes, from small help desks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 190

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10)
- **Data Masking:** 8.3/10 (Category avg: 8.9/10)
- **Access Control:** 9.4/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,287 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,011 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Remote Access (5 reviews)
- Remote Support (5 reviews)
- Remote Control (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Feature Limitations (2 reviews)
- Limited Features (2 reviews)
- Ticketing Issues (2 reviews)
- Admin (1 reviews)

  ### 6. [Surfly](https://www.g2.com/products/surfly/reviews)
  Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 90

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.1/10 (Category avg: 8.7/10)
- **Data Masking:** 9.7/10 (Category avg: 8.9/10)
- **Access Control:** 9.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Surfly](https://www.g2.com/sellers/surfly)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, Netherlands
- **Twitter:** @Surfly (905 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1943587/ (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Information Technology and Services
  - **Company Size:** 44% Small-Business, 34% Mid-Market




## Parent Category

[Customer Service Software](https://www.g2.com/categories/customer-service)



## Related Categories

- [Live Chat Software](https://www.g2.com/categories/live-chat)
- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)