# Best Co-Browsing Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order.

Unlike [screen sharing software](https://www.g2.com/categories/screen-sharing), co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered.

To qualify for inclusion in the Co-Browsing category, a product must:

- Provide the ability to allow view-only and edit access of user’s web browsers
- Integrate with other [customer service software](https://www.g2.com/categories/customer-service) like live chat software, [video conferencing software](https://www.g2.com/categories/video-conferencing), etc.





## Category Overview

**Total Products under this Category:** 37


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,300+ Authentic Reviews
- 37+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Co-Browsing Software At A Glance

- **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Highest Performer:** [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews)
- **Easiest to Use:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Top Trending:** [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)
- **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)


---

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---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,759

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10)
- **Data Masking:** 8.9/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,128 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)

  ### 2. [Glia](https://www.g2.com/products/glia/reviews)
  Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 86

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.7/10 (Category avg: 8.7/10)
- **Data Masking:** 9.4/10 (Category avg: 8.9/10)
- **Access Control:** 9.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Glia](https://www.g2.com/sellers/glia)
- **Company Website:** https://www.glia.com/
- **Year Founded:** 2012
- **HQ Location:** New York, New York
- **Twitter:** @GliaInc (1,470 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (446 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Banking, Financial Services
  - **Company Size:** 67% Mid-Market, 17% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (39 reviews)
- Ease of Use (38 reviews)
- Helpful (38 reviews)
- Efficiency (23 reviews)
- Features (23 reviews)

**Cons:**

- Missing Features (14 reviews)
- Integration Issues (9 reviews)
- Poor Customer Support (8 reviews)
- Limited Features (7 reviews)
- Reporting Issues (7 reviews)

  ### 3. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)
  Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 650

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10)
- **Data Masking:** 8.5/10 (Category avg: 8.9/10)
- **Access Control:** 8.9/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,251 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 70% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (143 reviews)
- Remote Access (98 reviews)
- Remote Support (80 reviews)
- Easy Setup (70 reviews)
- Reliability (70 reviews)

**Cons:**

- Remote Access Issues (32 reviews)
- Feature Limitations (21 reviews)
- Connection Issues (17 reviews)
- Not User-Friendly (17 reviews)
- Expensive (15 reviews)

  ### 4. [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews)
  Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. Additionally, the platform's emphasis on security and privacy ensures that customer data is handled responsibly, fostering trust and compliance with data protection regulations.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 76

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.0/10 (Category avg: 8.7/10)
- **Data Masking:** 8.8/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Channel.me](https://www.g2.com/sellers/channel-me)
- **Year Founded:** 2010
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** https://www.linkedin.com/company/channel/ (5 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Accounting
  - **Company Size:** 56% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (33 reviews)
- Screen Sharing (14 reviews)
- Security (14 reviews)
- Customer Engagement (13 reviews)
- Features (11 reviews)

**Cons:**

- Expensive (6 reviews)
- Lagging Issues (6 reviews)
- Limited Flexibility (6 reviews)
- Slow Performance (6 reviews)
- Limited Customization (4 reviews)

  ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,447

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10)
- **Data Masking:** 9.4/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,257 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,509 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Case Advocate
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 46% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (144 reviews)
- Features (103 reviews)
- Reliability (79 reviews)
- Efficiency (74 reviews)
- Intuitive (62 reviews)

**Cons:**

- Limited Features (58 reviews)
- Missing Features (55 reviews)
- Complexity (44 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (38 reviews)

  ### 6. [Co-Browsing](https://www.g2.com/products/sariska-co-browsing/reviews)
  Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 50

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.6/10 (Category avg: 8.7/10)
- **Data Masking:** 8.2/10 (Category avg: 8.9/10)
- **Access Control:** 8.7/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Sariska](https://www.g2.com/sellers/sariska)
- **Year Founded:** 2021
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @sariskaio (62 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sariska/about/ (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 47% Small-Business, 45% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (11 reviews)
- Customer Engagement (9 reviews)
- Efficiency (9 reviews)
- Real-Time Monitoring (9 reviews)
- Sharing (9 reviews)

**Cons:**

- Inadequate Security (9 reviews)
- Connection Issues (8 reviews)
- Poor Connectivity (6 reviews)
- Slow Internet Speed (6 reviews)
- Lagging Issues (3 reviews)

  ### 7. [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews)
  Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 40

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.9/10 (Category avg: 8.7/10)
- **Data Masking:** 8.5/10 (Category avg: 8.9/10)
- **Access Control:** 9.5/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Recursive Labs](https://www.g2.com/sellers/recursive-labs)
- **Year Founded:** 2011
- **HQ Location:** Wildwood, US
- **LinkedIn® Page:** https://www.linkedin.com/company/recursive-labs/ (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Research Analyst, Business Development Representative
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 78% Mid-Market, 17% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Customer Support (18 reviews)
- Remote Support (15 reviews)
- Customer Engagement (14 reviews)
- Service Quality (10 reviews)

**Cons:**

- Internet Dependency (11 reviews)
- Network Issues (11 reviews)
- Internet Requirements (10 reviews)
- Poor Connectivity (10 reviews)
- Expensive (8 reviews)

  ### 8. [Talisma Chat & Cobrowse](https://www.g2.com/products/talisma-chat-cobrowse/reviews)
  Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 23

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.1/10 (Category avg: 8.7/10)
- **Data Masking:** 8.4/10 (Category avg: 8.9/10)
- **Access Control:** 8.7/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Talisma](https://www.g2.com/sellers/talisma)
- **Year Founded:** 1999
- **HQ Location:** Bengaluru, India
- **Twitter:** @TalismaCustExp (298 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/166248/ (576 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 52% Small-Business, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Chat Communication (8 reviews)
- Customer Engagement (7 reviews)
- Customer Support (5 reviews)
- Ease of Use (5 reviews)
- Customization (3 reviews)

**Cons:**

- Connection Issues (3 reviews)
- Complex Setup (2 reviews)
- Feature Issues (2 reviews)
- Inadequate Security (1 reviews)
- Limited Customization (1 reviews)

  ### 9. [Upscope](https://www.g2.com/products/upscope/reviews)
  Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 114

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10)
- **Data Masking:** 9.3/10 (Category avg: 8.9/10)
- **Access Control:** 9.6/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Upscope](https://www.g2.com/sellers/upscope)
- **Year Founded:** 2017
- **HQ Location:** London, GB
- **Twitter:** @upscope_io
- **LinkedIn® Page:** https://www.linkedin.com/company/11054548/ (13 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Associate
  - **Top Industries:** Financial Services, Computer Software
  - **Company Size:** 43% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Customer Engagement (2 reviews)
- Chat Communication (1 reviews)
- Communication (1 reviews)
- Connectivity (1 reviews)

**Cons:**

- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)
- Difficult Setup (1 reviews)
- Email Management (1 reviews)
- Expensive (1 reviews)

  ### 10. [Surfly](https://www.g2.com/products/surfly/reviews)
  Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 90

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.1/10 (Category avg: 8.7/10)
- **Data Masking:** 9.7/10 (Category avg: 8.9/10)
- **Access Control:** 9.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Surfly](https://www.g2.com/sellers/surfly)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, Netherlands
- **Twitter:** @Surfly (905 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1943587/ (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Information Technology and Services
  - **Company Size:** 44% Small-Business, 34% Mid-Market


  ### 11. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
  LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization options, Rescue is built to serve teams of all sizes, from small help desks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 190

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10)
- **Data Masking:** 8.3/10 (Category avg: 8.9/10)
- **Access Control:** 9.4/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,287 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,011 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Remote Access (5 reviews)
- Remote Support (5 reviews)
- Remote Control (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Feature Limitations (2 reviews)
- Limited Features (2 reviews)
- Ticketing Issues (2 reviews)
- Admin (1 reviews)

  ### 12. [Acquire](https://www.g2.com/products/acquire/reviews)
  Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 42

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10)
- **Data Masking:** 10.0/10 (Category avg: 8.9/10)
- **Access Control:** 10.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Acquire](https://www.g2.com/sellers/acquire)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** https://www.linkedin.com/company/acquire-io/ (54 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 56% Small-Business, 40% Mid-Market


  ### 13. [Eltropy](https://www.g2.com/products/eltropy/reviews)
  Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 51

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.3/10 (Category avg: 8.7/10)
- **Data Masking:** 8.0/10 (Category avg: 8.9/10)
- **Access Control:** 8.5/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Eltropy](https://www.g2.com/sellers/eltropy)
- **Year Founded:** 2013
- **HQ Location:** Santa Clara, US
- **Twitter:** @eltropy_inc (1,129 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/eltropy (263 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 41% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Customer Support (19 reviews)
- Features (16 reviews)
- Efficiency (14 reviews)
- Helpful (11 reviews)

**Cons:**

- Learning Curve (10 reviews)
- Steep Learning Curve (10 reviews)
- Integration Issues (7 reviews)
- Limited Customization (7 reviews)
- Training Difficulty (6 reviews)

  ### 14. [Verishow](https://www.g2.com/products/verishow/reviews)
  VeriShow is a cloud-based platform designed to enhance real-time customer engagement by integrating live video chat, co-browsing, and content sharing directly within a business's website or application. This solution enables sales and support teams to provide personalized assistance, guiding customers through complex transactions and addressing inquiries efficiently without the need for additional software installations. By facilitating face-to-face communication and collaborative browsing, VeriShow aims to replicate the effectiveness of in-person interactions in a digital environment, thereby improving customer satisfaction and streamlining support processes. Key Features and Functionality: - Live Video Chat: Enables instant, face-to-face communication between agents and customers, fostering trust and engagement during online interactions. - Co-Browsing: Allows agents and customers to navigate the same webpage simultaneously, enabling agents to guide users through complex processes or forms in real time. - Content Sharing and Collaboration: Facilitates the sharing and joint annotation of documents, images, and web pages, enhancing collaborative problem-solving and demonstrations. - Multi-Channel Communication: Integrates live chat, VoIP calls, and messaging, providing a seamless transition between different communication modes. - Security and Privacy: Implements robust security measures, including session recording and encryption, to protect sensitive information and ensure compliance with confidentiality requirements. - Mobile Compatibility: Accessible on smartphones and tablets, allowing agents and customers to engage from any location, supporting both Android and iOS devices. Primary Value and Solutions Provided: VeriShow addresses the challenge of delivering personalized, efficient, and secure customer support in a digital landscape. By enabling real-time, human-centric interactions through video chat and co-browsing, it helps businesses break down distance barriers and replicate the effectiveness of in-person communication. This approach not only enhances customer satisfaction and loyalty but also increases sales conversion rates by providing immediate, personalized assistance. Additionally, VeriShow streamlines support workflows, reduces operational costs by minimizing the need for physical meetings, and ensures secure handling of sensitive information, making it a comprehensive solution for businesses aiming to improve their online customer engagement strategies.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 53

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.8/10 (Category avg: 8.7/10)
- **Data Masking:** 9.8/10 (Category avg: 8.9/10)
- **Access Control:** 9.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [HBR Labs](https://www.g2.com/sellers/hbr-labs)
- **Year Founded:** 2007
- **HQ Location:** West Bloomfield, MI
- **Twitter:** @ShowDocument (186 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1239700/ (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 47% Mid-Market, 27% Small-Business


#### Pros & Cons

**Pros:**

- Easy Setup (10 reviews)
- Setup Ease (10 reviews)
- Ease of Use (9 reviews)
- High Quality (6 reviews)
- Intuitive (6 reviews)

**Cons:**

- Limited Customization (6 reviews)
- Poor Integration (6 reviews)
- Limited Features (3 reviews)
- Limited Functionality (3 reviews)
- Limited Integrations (3 reviews)

  ### 15. [Cardina](https://www.g2.com/products/cardina/reviews)
  Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10)
- **Data Masking:** 9.7/10 (Category avg: 8.9/10)
- **Access Control:** 9.4/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Ramp Financial](https://www.g2.com/sellers/ramp-financial)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @tryramp (35,450 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ramp/ (3,780 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 63% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Efficiency (3 reviews)
- Features (3 reviews)
- Automation (1 reviews)
- Chat Communication (1 reviews)
- Customer Engagement (1 reviews)

**Cons:**

- AI Limitations (2 reviews)
- Difficult Learning (1 reviews)
- Inaccuracy (1 reviews)
- Lack of Insight (1 reviews)
- Learning Curve (1 reviews)

  ### 16. [Unblu](https://www.g2.com/products/unblu/reviews)
  Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.0/10 (Category avg: 8.7/10)
- **Data Masking:** 9.0/10 (Category avg: 8.9/10)
- **Access Control:** 10.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [unblu](https://www.g2.com/sellers/unblu)
- **Year Founded:** 2008
- **HQ Location:** Basel, CH
- **Twitter:** @unblu (510 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/unblu/ (95 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 56% Enterprise, 28% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- Helpful (4 reviews)
- Customer Engagement (3 reviews)
- Chat Features (2 reviews)
- Communication (2 reviews)

**Cons:**

- Quality Issues (2 reviews)
- Slow Performance (2 reviews)
- System Lagging (2 reviews)
- Time Delays (2 reviews)
- Call Quality Issues (1 reviews)

  ### 17. [vBrowse](https://www.g2.com/products/vbrowse/reviews)
  vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.0/10 (Category avg: 8.7/10)
- **Data Masking:** 8.5/10 (Category avg: 8.9/10)
- **Access Control:** 8.7/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Vizolution](https://www.g2.com/sellers/vizolution)
- **Year Founded:** 2013
- **HQ Location:** Swansea, Wales
- **Twitter:** @Vizolution (580 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2909801 (25 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 64% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Security (1 reviews)
- Sharing (1 reviews)


  ### 18. [Cobrowse.io](https://www.g2.com/products/cobrowse-io/reviews)
  Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.6/10 (Category avg: 8.7/10)
- **Data Masking:** 7.5/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Cobrowse.io LLC](https://www.g2.com/sellers/cobrowse-io-llc)
- **Year Founded:** 2018
- **HQ Location:** Wellesley, MA, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/18473659 (10 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 69% Small-Business, 19% Enterprise


#### Pros & Cons

**Pros:**

- Customer Engagement (1 reviews)
- Ease of Use (1 reviews)
- Easy Implementation (1 reviews)
- Easy Setup (1 reviews)
- Implementation Ease (1 reviews)

**Cons:**

- Improvement Needed (1 reviews)

  ### 19. [ChatBeacon AI](https://www.g2.com/products/chatbeacon-ai/reviews)
  Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatbot platform designed to increase customer engagement, improve support, and drive more sales. It combines real-time agent chat, screen sharing, AI automation, and visitor insights in one sleek, secure solution. With 24/7 generative AI bots trained on your content, co-browsing tools, and smart agent assist features, ChatBeacon helps you respond faster, resolve issues smarter, and convert more visitors into customers. Now featuring ChatBeacon + PictureData, our conversational shopping assistant designed to work with Shopify and other ecommerce platforms. It transforms how customers discover products. Visitors can ask questions like “Do you have men’s sunglasses with titanium temples and 57mm lenses?” and instantly see relevant items displayed inside the chat. For non-Shopify sites, ChatBeacon’s advanced web crawler automatically reads and indexes your product catalog. This ensures your chatbot can find and recommend the right items no matter how your store is built. ChatBeacon is easy to set up, fully brandable, and trusted by businesses of all sizes. ⸻ Key Features • Real-Time Omnichannel Messaging Manage all conversations from a unified dashboard. Handle chats from your website, Facebook, and SMS efficiently. • AI-Powered Chatbots Offer instant, 24/7 answers using generative AI trained on your knowledge base, FAQs, and policies. • Visual Shopping with PictureData Deliver a guided shopping experience directly in chat. Designed for Shopify and adaptable for any ecommerce platform using our built-in web crawler. • Personalized AI with Session Data Use authenticated variables to deliver context-aware responses like order updates, account balances, and membership details. • Agent Assist with AI Insights Help agents respond faster with auto summaries, reply suggestions, and performance analytics. • Co-Browsing and Screen Sharing Let your team navigate with the customer in real time to eliminate confusion and streamline support. • Video Chat Integration Add one-on-one video support for more personal, high-touch experiences. • Multilingual Support Support customers in multiple languages automatically with built-in translation. • Seamless Integrations Connect with 3,000+ tools using Zapier, including CRMs, help desks, and marketing platforms. ⸻ Why Businesses Choose ChatBeacon AI • Engage customers with real-time, personalized chat and AI-powered automation. • Display products instantly inside the chat, using natural language queries and live inventory. • Use Shopify or your own website—our solution adapts to both. • Reduce support costs while increasing satisfaction and sales. • Gain insights through built-in analytics and reporting. 🚀 Highlights: - Visual product display powered by PictureData™ for Shopify - AI chatbots trained on your docs, PDFs, and website - Real-time screen sharing and agent handoff - Cloud hosted on Microsoft Azure or installable on-prem Trusted since 2005. Works out-of-the-box or customized for enterprise. Visit chatbeacon.io to learn more.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 58

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [SmartMax Software](https://www.g2.com/sellers/smartmax-software)
- **Year Founded:** 1993
- **HQ Location:** Tulsa, US
- **Twitter:** @chatbeaconio (897 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/chatbeaconio/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Services
  - **Company Size:** 69% Mid-Market, 53% Small-Business


  ### 20. [Glance](https://www.g2.com/products/glance-glance/reviews)
  Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 24

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10)
- **Data Masking:** 10.0/10 (Category avg: 8.9/10)
- **Access Control:** 10.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Glance](https://www.g2.com/sellers/glance)
- **Year Founded:** 2000
- **HQ Location:** Wakefield, MA
- **Twitter:** @glancenetworks (2,149 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/82035/ (76 employees on LinkedIn®)
- **Phone:** 1-888-945-2623

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 63% Mid-Market, 29% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)


  ### 21. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews)
  Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 149

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 5.0/10 (Category avg: 8.7/10)
- **Data Masking:** 5.0/10 (Category avg: 8.9/10)
- **Access Control:** 5.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel)
- **Company Website:** https://www.puzzel.com
- **HQ Location:** Alna District, Oslo
- **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (352 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Telecommunications, Oil & Energy
  - **Company Size:** 51% Mid-Market, 23% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (63 reviews)
- Helpful (47 reviews)
- Customer Support (46 reviews)
- Efficiency (35 reviews)
- User Interface (27 reviews)

**Cons:**

- Missing Features (14 reviews)
- Limited Customization (13 reviews)
- Complexity (9 reviews)
- Learning Curve (9 reviews)
- Poor Reporting (8 reviews)

  ### 22. [Samesurf](https://www.g2.com/products/samesurf/reviews)
  Samesurf is a patented, real time collaboration platform that enables multiple people to interact with the same online experiences in real time from any device or browser without installs or coding. Widely considered as the inventor of modern co-browsing, Samesurf also enables participants to (1) Instantly upload & share documents and videos (2) Talk or video chat via VOIP and phone lines (3) Redact sensitive input fields or other screen elements (4) Share offline content (5) Garner in-depth analytics (6) Record sessions Samesurf supports a diverse set of use cases that include sales, support, training, telemedicine, and virtual meetings.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.6/10 (Category avg: 8.7/10)
- **Data Masking:** 8.7/10 (Category avg: 8.9/10)
- **Access Control:** 7.8/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Samesurf](https://www.g2.com/sellers/samesurf)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @samesurf (3,581 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/samesurf/ (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 45% Mid-Market, 45% Small-Business


#### Pros & Cons

**Pros:**

- Communication (1 reviews)
- Daily Use (1 reviews)
- Ease of Use (1 reviews)
- Easy Access (1 reviews)
- Easy Collaboration (1 reviews)


  ### 23. [Birdie](https://www.g2.com/products/birdie-2023-02-10/reviews)
  👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10)
- **Data Masking:** 8.3/10 (Category avg: 8.9/10)
- **Access Control:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Birdie software](https://www.g2.com/sellers/birdie-software-608cfb6c-6cea-4b08-93bd-39cbcdf35e10)
- **HQ Location:** London, England
- **LinkedIn® Page:** https://www.linkedin.com/company/birdiedotso/ (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 69% Mid-Market, 31% Small-Business


  ### 24. [LiveCaller](https://www.g2.com/products/livecaller/reviews)
  Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 7.8/10 (Category avg: 8.7/10)
- **Data Masking:** 8.3/10 (Category avg: 8.9/10)
- **Access Control:** 7.8/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [LiveCaller](https://www.g2.com/sellers/livecaller)
- **Year Founded:** 2019
- **HQ Location:** Tbilisi, GE
- **Twitter:** @live_caller (11 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/19166460 (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 17% Mid-Market


  ### 25. [RemoteHQ](https://www.g2.com/products/remotehq/reviews)
  RemoteHQ is an online collaborative browsing platform for remote and hybrid teams. With its revolutionary Remote Browser, you can co-browse and co-edit any web app with your team or customers. Think of it as interactive screen sharing. With RemoteHQ, your virtual meetings just got a whole lot more collaborative. All meeting participants can work - review, edit, create - from the same screen, as if they are working side by side. Teams can co-browse the web bypassing miscommunication between users and replacing screen share, a 30+ year old invention.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10)
- **Data Masking:** 9.4/10 (Category avg: 8.9/10)
- **Access Control:** 8.9/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [RemoteHQ](https://www.g2.com/sellers/remotehq)
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @HQRemote (534 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/remote-hq (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Small-Business, 25% Mid-Market




## Parent Category

[Customer Service Software](https://www.g2.com/categories/customer-service)



## Related Categories

- [Live Chat Software](https://www.g2.com/categories/live-chat)
- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)