--- title: CBA Live Assist Reviews meta_title: 'CBA Live Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CBA Live Assist works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 2 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CBA Live Assist Reviews **Vendor:** Communication Business Avenue **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.8/5.0 **Total Reviews:** 2 ## About CBA Live Assist CBA Live Assist On-Premise is a secure, real-time customer service solution designed for financial institutions, governments, and businesses. Installed directly on your local server or private cloud, it offers full control while maintaining high-security standards. Features include co-browsing, audio, and video conversations, allowing agents to guide customers through web or mobile applications seamlessly. Our advanced media capabilities ensure reliable performance, even in challenging network conditions. With a global team across EMEA, the US, and APAC, we’re committed to driving customer-centric growth, delivering business-driven solutions, and fostering agile innovation. Elevate your customer interactions with CBA Live Assist On-Premise—where security meets seamless collaboration. ## CBA Live Assist Pros & Cons **What users like:** - Users value the **free usage** of CBA Live Assist, enhancing interaction and support without additional costs. (1 reviews) - Users value the **screen sharing capability** of CBA Live Assist for enhancing customer assistance and guidance. (1 reviews) - Users value the **screen sharing capability** of CBA Live Assist, enhancing customer support and simplifying assistance. (1 reviews) **What users dislike:** - Users experience **slow performance** with CBA Live Assist, particularly when managing multiple co-browsing sessions simultaneously. (1 reviews) - Users experience **time delays** when switching between co-browsing sessions, leading to frustrations with customer handling. (1 reviews) ## CBA Live Assist Reviews ### 1. Distracts the customer support flow **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro G. | Senior Portfolio Manager, Online Media, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about CBA Live Assist?** Using CBA Live Assist, I was able to see my customer’s screen and help them fill out forms or navigate through websites that they find difficult to navigate. It avioids the concern of having to explain in detail and reassures the customer that they are on the right path. **What do you dislike about CBA Live Assist?** CBA Live Assist has a problem with handling multiple customers during the same time. It is possible that to switch between two co-browsing sessions is not very easy and takes a lot of time. **What problems is CBA Live Assist solving and how is that benefiting you?** With CBA Live Assist, I was in a position to improve the customer service, and I really liked the co-browsing function. It is highly inconvenient, particularly for agents working with numerous customers, which is the reason for the session management issues. ### 2. Engage with your customers with advance technology!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaisha D. | Client Acquistion , Investment Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about CBA Live Assist?** CBA live assist is really being a very helpful tool to boost up our customer service, On day to day basis we have to interact with our clients and introduce us but we dont know if they understand the same thing the same way that we have portrayed, thats when CBA assist has helped us we can communicate with our client easily and real time, it provides co browsing facility in which we can help our customers to make a purchase or fill any forms or make the website user friendly even if they are stuck anywhere. It also protects the data which also builds our clients trust that the site is safe and secured. It is so easy to use and makes interactions easier because the user and agent have to just login at the website which can be done with the help of a Mobile as well which means its easily accesible. **What do you dislike about CBA Live Assist?** CBA assist has been nothing but helpful up until now, there is no such dislike. **What problems is CBA Live Assist solving and how is that benefiting you?** CBA assist has helped us boost our sale, enhance our customer service and also interact with our clients real time to solve their issues with the help of co browsing along with audio video options. it has helped us to assist our clients with easy use and accessibility. Along with solution it also provides safety, protection of data and it allows a free demo with very minimal charges later for subscription. - [View CBA Live Assist pricing details and edition comparison](https://www.g2.com/products/cba-live-assist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+11%3A29%3A15+-0500&secure%5Bsession_id%5D=d1d7c70f-69d5-403e-8f74-1880e8adf5ea&secure%5Btoken%5D=ca4c9a6812a986bcc6aa048a64e98e2868ec04c20517e940aadd5be95897fb85&format=llm_user) ## CBA Live Assist Features **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Security** - Data Security - Data Masking ## Top CBA Live Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,934 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (689 reviews)