Cobrowse.io Reviews & Product Details

It helps my teams interact with our customers is a much more interactive way, helping us drive the customer experience by training our customers and problem solving with ease. It was also a very very easy tool for us to implement across our teams! Review collected by and hosted on G2.com.

only improvement would be enhancing the data suite. Review collected by and hosted on G2.com.

The ease of use and seamless integration with our existing systems are what I like best about Cobrowse.io. It allows us to provide real-time support to our customers without any hassle. The most helpful aspect of Cobrowse.io is its ability to allow agents to see exactly what the customer sees, which makes troubleshooting much faster and more efficient. The tool’s intuitive interface and robust feature set, including screen sharing and remote control, are major upsides. Review collected by and hosted on G2.com.

While Cobrowse.io is generally excellent, the occasional lag during high-traffic periods can be frustrating. Additionally, the initial setup required some technical know-how, which might be a hurdle for less tech-savvy users.he least helpful aspect is the occasional lag, which can disrupt the support process. Also, the pricing could be more competitive, especially for smaller businesses. Review collected by and hosted on G2.com.

Integrating it to existing websites was quick and easier.The tool supports integration with widely used oother platforms such as zendesk ,firebase managmeent out of the box. Review collected by and hosted on G2.com.

The pricing per agent per month is slightly higher comparing it with other available options. Review collected by and hosted on G2.com.

I found that Cobrowse.io is master at the fundamental functionality, which is co-browsing. The live screen sharing is very clear and fast and I can easily explain different sections on a website, or fix an online problem for a customer without being in the same room. Review collected by and hosted on G2.com.

It is impossible to observe certain values such as customer conduct, especially during co-browsing sessions, and adaptation. This poses a problem for assessing the effectiveness of co-browsing at enhancing customer satisfaction, or for finding out which aspects of our support model needs improvement. Review collected by and hosted on G2.com.

Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get things done! Review collected by and hosted on G2.com.

I love the co-browsing feature, but it would be cool if Cobrowse.io allowed for multiple people to control the session at the same time. Cobrowse.io is also fantastic for customer support, but I'd love to see more integrations with other tools we use, like our CRM. Review collected by and hosted on G2.com.

The best thing about Cobrowse.io is that we can navigate it more easily with the customers. It is a good software to connect the customer's web page directly with the brand. Helps get good customer relationships. Review collected by and hosted on G2.com.

The Initial investment is too heavy, Sometime it feels that the data security is sometimes gone for a toss. The support also is good but not up to the mark. They need to also make it available to much more contries. Review collected by and hosted on G2.com.

It is the service that i like which allows companies to offer real-time, interactive support to their customers by enabling agents to "co-browse" with users on their websites or applications. Review collected by and hosted on G2.com.

The main thing i dislike is about that users might feel uncomfortable sharing their screens, especially if sensitive information is displayed. Review collected by and hosted on G2.com.

The seamless integration provided by Cobrowse with the existing system is great. Other than that the feature to get the proper report of customer's feedback and requirements helps alot. Review collected by and hosted on G2.com.

The unwanted lags that gets occurred in the software is something which is needed to be fixed. Review collected by and hosted on G2.com.

Cobrowse.io being an cobrowsing tool provides a smooth integration with the existing system. It is sufficient enough to provide feedback and suggestion reports received from users. Review collected by and hosted on G2.com.

While working with Cobrowse.io, i encountered some lags which sometimes ruins the user experience. Review collected by and hosted on G2.com.

How easy it is to initiate the cobrowsing session with the participant Review collected by and hosted on G2.com.

Sometimes even after the participant allows us to use the whole screen we still get the glimpse of the page they are currently in. Review collected by and hosted on G2.com.