--- title: Cobrowse.io Reviews meta_title: 'Cobrowse.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Cobrowse.io works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 21 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Cobrowse.io Reviews **Vendor:** Cobrowse.io LLC **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 21 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Cobrowse.io Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most. ## Cobrowse.io Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find that Cobrowse.io enhances **customer engagement** , facilitating interactions and improving the overall customer experience effectively. (1 reviews) - Users find Cobrowse.io easy to implement, enhancing **interactive customer experience** and effective team collaboration for problem-solving. (1 reviews) - Users find the **easy implementation** of Cobrowse.io beneficial for enhancing team-customer interactions and problem-solving. (1 reviews) - Users find the **easy setup** of Cobrowse.io enhances team interactions and improves customer experience effortlessly. (1 reviews) - Users find Cobrowse.io to be very **easy to implement** , enhancing team interactions and customer experience effortlessly. (1 reviews) - Users appreciate the **real-time support** provided by Cobrowse.io, enhancing onboarding and troubleshooting efficiency. (1 reviews) - Team Collaboration (1 reviews) **What users dislike:** - Users note that **enhancements to the data suite** are necessary for a better experience with Cobrowse.io. (1 reviews) ## Cobrowse.io Reviews ### 1. Secure Screen Sharing and Redaction That Speeds Up Support and Improves CSAT **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | VP, Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 23, 2026 **What do you like best about Cobrowse.io?** Giving customers the ability to share their screen with support agents improves the overall customer experience and helps speed up resolution. In a regulated environment, the redaction capabilities, such as hiding usernames, passwords, and other sensitive details are critical. **What do you dislike about Cobrowse.io?** We have been very happy with the product, it's capabilities, and ease of use by non-technical users. **What problems is Cobrowse.io solving and how is that benefiting you?** Before Cobrowse.io, we often had to ask customers to email screenshots of error messages and other issues. That meant switching channels from voice to email, which added significant time to the resolution process. With Cobrowse, we can actually see what the customer is seeing—customer issues, system errors, incorrect configurations, and more—and provide solutions in real time. Without that visibility, we were frequently guessing what the customer was doing or experiencing. Cobrowse has improved our speed to resolution, and that directly drives positive CSAT. ### 2. Co-Browsing That helps Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Shivakumar K. | Senior Director of Engineering, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 27, 2026 **What do you like best about Cobrowse.io?** Cobrowse.io lets our agents see and interact with a customer's screen in real time, which has noticeably improved the customer experience. It's especially useful for guiding customers through complex workflows like filling out application forms, since agents can walk them through each step instead of explaining over the phone or chat. Integration with our existing websites was quick and straightforward, so we were up and running with very little engineering effort. **What do you dislike about Cobrowse.io?** The admin and reporting pages could be more robust. Better analytics, clearer session insights, and more flexible reporting would make it easier to measure adoption and impact. There's also room for performance improvements, particularly around session load times and responsiveness during co-browsing, which would make the experience smoother for both agents and customers. **What problems is Cobrowse.io solving and how is that benefiting you?** faster issue resolution, fewer abandoned applications, and a more personal, confidence-building support experience. Agents spend less time troubleshooting blindly and more time actually helping, which improves both efficiency and customer satisfaction. And because integration was so simple, we saw these benefits quickly without a heavy implementation effort. ### 3. Cobrowse Transforms Real-Time Support with Strong Privacy Controls **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan A. | Continuous Improvement Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 24, 2026 **What do you like best about Cobrowse.io?** Cobrowse allows our contact centre consultants to see exactly what members are experiencing and guide them through digital journeys in real time. It has improved first-contact resolution, reduced member frustration, and made it much easier to support less digitally confident users while maintaining strong privacy controls through data masking and redaction features. **What do you dislike about Cobrowse.io?** The biggest drawback is that co-browsing journeys can become complex when users move between different applications, microsites, or authenticated environments, but that's not a Cobrowse problem and likely is due to internal security constraints. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse addresses one of the biggest challenges in customer support: understanding exactly what a customer is seeing and experiencing during a digital journey. Before using Cobrowse, our consultants often had to rely on customers verbally describing what was on their screen, which could be time-consuming, frustrating, and prone to misunderstandings. By enabling consultants to securely view a member’s journey in real time, Cobrowse helps us quickly pinpoint where members are getting stuck—whether that’s during login, registration, application forms, or other online processes. It allows us to provide guided support instead of relying solely on verbal instructions. As a result, troubleshooting is smoother, handling time is reduced, and first-contact resolution has improved for many digital support enquiries. ### 4. Performant, Intuitive Cobrowse That’s Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 04, 2026 **What do you like best about Cobrowse.io?** Cobrowse is performant, easy to use and intuitive. **What do you dislike about Cobrowse.io?** Some improvements: - the add new member function (it'd be easier to add user name/email instead of having to share a join link expiring after 3 days) - the reporting section could be improved **What problems is Cobrowse.io solving and how is that benefiting you?** With Cobrowse, we can easily see the issue our customer is describing. We can also take control to resolve it faster, and train the customer directly on their own platform instead of a fictive one. ### 5. Seamless, Performant Cobrowse That Powers Our Digital-First Support **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin Rion N. | Delivery Manager - Advice & Servicing, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 14, 2026 **What do you like best about Cobrowse.io?** It's performant, flexible and has been in key to supporting our customers in leveraging our digital first tools **What do you dislike about Cobrowse.io?** There is little to not like. Cobrowse is a product that is seamless and works **What problems is Cobrowse.io solving and how is that benefiting you?** It helps our service consultants support our customers to self serve via our digital tools. This helps us increase customer satisfaction and streamline of business ### 6. Simply a great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Tom C. | Manager, Customer Implementation, EMEA, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 28, 2025 **What do you like best about Cobrowse.io?** It helps my teams interact with our customers is a much more interactive way, helping us drive the customer experience by training our customers and problem solving with ease. It was also a very very easy tool for us to implement across our teams! **What do you dislike about Cobrowse.io?** only improvement would be enhancing the data suite. **What problems is Cobrowse.io solving and how is that benefiting you?** It allows us to remedy customer problems within our own systems in real time, driving huge confidence to our customers but it also allows us the window to train customers right in front of their eyes with their interaction which leads to a stronger onboarding experience. ### 7. Efficient and User-Friendly Cobrowsing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vandana Raj S. | System Administrator, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 09, 2024 **What do you like best about Cobrowse.io?** The ease of use and seamless integration with our existing systems are what I like best about Cobrowse.io. It allows us to provide real-time support to our customers without any hassle. The most helpful aspect of Cobrowse.io is its ability to allow agents to see exactly what the customer sees, which makes troubleshooting much faster and more efficient. The tool’s intuitive interface and robust feature set, including screen sharing and remote control, are major upsides. **What do you dislike about Cobrowse.io?** While Cobrowse.io is generally excellent, the occasional lag during high-traffic periods can be frustrating. Additionally, the initial setup required some technical know-how, which might be a hurdle for less tech-savvy users.he least helpful aspect is the occasional lag, which can disrupt the support process. Also, the pricing could be more competitive, especially for smaller businesses. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io helps us resolve customer issues more efficiently by allowing our support team to see exactly what the customer sees. This reduces the time spent on troubleshooting and improves customer satisfaction. It also enhances our ability to provide real-time assistance, which is crucial for maintaining high service standards. Cobrowse.io is helping us reduce the average handling time for support tickets, improve first-call resolution rates, and enhance the overall customer experience. By providing a visual aid during support interactions, it minimizes misunderstandings and speeds up problem resolution. ### 8. Easy to integrate and has multi-platform support **Rating:** 3.5/5.0 stars **Reviewed by:** SARAYU B. | Software Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** August 20, 2024 **What do you like best about Cobrowse.io?** Integrating it to existing websites was quick and easier. The tool supports integration with widely used other platforms such as Zendesk, Firebase management out of the box. **What do you dislike about Cobrowse.io?** The pricing per agent per month is slightly higher comparing it with other available options. **What problems is Cobrowse.io solving and how is that benefiting you?** It helps in easy user interaction and problem solving in real-time, which is helpful in customer supporting functionality. The tool also supports audit trails giving easy access to a trail of all events for the account. It eases the usage of remote interactions across a wide range of platforms such as Android, iOS, and Windows, etc. ### 9. Screen sharing is smooth and responsive **Rating:** 4.0/5.0 stars **Reviewed by:** KHUMOYUN M. | Data Center Operator, Education Management, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 01, 2024 **What do you like best about Cobrowse.io?** I found that Cobrowse.io is master at the fundamental functionality, which is co-browsing. The live screen sharing is very clear and fast and I can easily explain different sections on a website, or fix an online problem for a customer without being in the same room. **What do you dislike about Cobrowse.io?** It is impossible to observe certain values such as customer conduct, especially during co-browsing sessions, and adaptation. This poses a problem for assessing the effectiveness of co-browsing at enhancing customer satisfaction, or for finding out which aspects of our support model needs improvement. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io helps in simplifying complicated diagnostic and explanation processes since I get to see whatever the customer is seeing on the screen. This greatly helps to cut down the time it takes to resolve issues and enhances customer experience with faster response to support. ### 10. Cobrowse' benefits to our team. **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph L. | Assistant customer support manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 13, 2024 **What do you like best about Cobrowse.io?** Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get things done! **What do you dislike about Cobrowse.io?** I love the co-browsing feature, but it would be cool if Cobrowse.io allowed for multiple people to control the session at the same time. Cobrowse.io is also fantastic for customer support, but I'd love to see more integrations with other tools we use, like our CRM. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io makes it feel like our team is all in the same room, even when we're miles apart. Collaboration has never been smoother. Cobrowse.io also lets me see exactly what my customers are seeing, so I can troubleshoot issues way faster. It's a lifesaver! ### 11. Connecting Enterprises with Clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinit R. | Customer Advisor, Entertainment, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 05, 2024 **What do you like best about Cobrowse.io?** The best thing about Cobrowse.io is that we can navigate it more easily with the customers. It is a good software to connect the customer's web page directly with the brand. Helps get good customer relationships. **What do you dislike about Cobrowse.io?** The Initial investment is too heavy, Sometime it feels that the data security is sometimes gone for a toss. The support also is good but not up to the mark. They need to also make it available to much more contries. **What problems is Cobrowse.io solving and how is that benefiting you?** The Cobrowse.io solves the problem of on-field support. It just gets easier to browse the web page of the customers while being remote. No need to visit the customer's place. Immediate support and sales are being offered. ### 12. Collaboratively browse and navigate digital channels **Rating:** 4.5/5.0 stars **Reviewed by:** Shrutika G. | System Administrator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 09, 2024 **What do you like best about Cobrowse.io?** It is the service that i like which allows companies to offer real-time, interactive support to their customers by enabling agents to "co-browse" with users on their websites or applications. **What do you dislike about Cobrowse.io?** The main thing i dislike is about that users might feel uncomfortable sharing their screens, especially if sensitive information is displayed. **What problems is Cobrowse.io solving and how is that benefiting you?** CoBrowse.io allows support agents to see exactly what the customer sees, enabling them to diagnose and resolve problems more efficiently. ### 13. Great tool for reporting customers and their requirements **Rating:** 5.0/5.0 stars **Reviewed by:** raj M. | Web Developer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 21, 2024 **What do you like best about Cobrowse.io?** The seamless integration provided by Cobrowse with the existing system is great. Other than that the feature to get the proper report of customer's feedback and requirements helps alot. **What do you dislike about Cobrowse.io?** The unwanted lags that gets occurred in the software is something which is needed to be fixed. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io is a cobrowsing tool used for providing customer support and enlisting their requirements and needs. It helped me alot during the first phase of requirement gathering. ### 14. Wonderful tool for customer support management **Rating:** 5.0/5.0 stars **Reviewed by:** Riya M. | ML engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2024 **What do you like best about Cobrowse.io?** Cobrowse.io being an cobrowsing tool provides a smooth integration with the existing system. It is sufficient enough to provide feedback and suggestion reports received from users. **What do you dislike about Cobrowse.io?** While working with Cobrowse.io, I encountered some lags which sometimes ruins the user experience. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io is a customer support management tool particularly used to interact with customers and getting reports. It helped me a lot while gathering feedback data from users. ### 15. It is a great application with great interface however some minor issues are there **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2024 **What do you like best about Cobrowse.io?** How easy it is to initiate the cobrowsing session with the participant **What do you dislike about Cobrowse.io?** Sometimes even after the participant allows us to use the whole screen we still get the glimpse of the page they are currently in. **What problems is Cobrowse.io solving and how is that benefiting you?** It is sometimes difficult to navigate the steps to the participant however Co browse makes it 10 times easier to make then understand how to go to certain places in the website ### 16. Easy to explain to clients who are not tech savy **Rating:** 5.0/5.0 stars **Reviewed by:** Rishikesh J. | Lead Specialist I, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 30, 2024 **What do you like best about Cobrowse.io?** We can navigate by highlighting the tabs and areas that we need to help **What do you dislike about Cobrowse.io?** We cannot click on the tabs like how we do it using Teams screenshare **What problems is Cobrowse.io solving and how is that benefiting you?** Helping old clients who are not tech savy ### 17. Using co-browse is efficient when applicants call in for assistance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2024 **What do you like best about Cobrowse.io?** With Cobrowse.io being easy to use, it allows me to give better assistance while working with applicants. **What do you dislike about Cobrowse.io?** At the time I have not encountered an issue while using Cobrowse.io **What problems is Cobrowse.io solving and how is that benefiting you?** With Cobrowse.io I'm able to pinpoint issues applicants are encountering, if they're unable to explain themselves. ### 18. This platform really enhances Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 02, 2024 **What do you like best about Cobrowse.io?** Delivers Exceptional Co-Browsing Solutions and easy to use **What do you dislike about Cobrowse.io?** Limited Functionality and Frequent Glitches **What problems is Cobrowse.io solving and how is that benefiting you?** Helps in equipping and training the caregivers that we are working with. ### 19. Very Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 17, 2023 **What do you like best about Cobrowse.io?** Being able to link certain data about the user to the support call and recording the screen share session is extremely helpful when it comes to improving the customer experience. **What do you dislike about Cobrowse.io?** Although we've had very few instances where we needed to contact the Cobrowse team, their response to customer support is extremely slow to almost non-existent. The saving grace is that the product is built very well so reaching out to support is almost not necessary. **What problems is Cobrowse.io solving and how is that benefiting you?** Many of our customers are unable to explain the problems they run into or they simply don't know what's going on. Being able to view the customer's screen when they recreate the scenario helps us gather essential information to assist the customer better and faster. ### 20. Good product does what is needed. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 09, 2024 **What do you like best about Cobrowse.io?** Very simple implementation, just plug and go type application. **What do you dislike about Cobrowse.io?** It's a great product but support when we have questions has been virtually non existant. **What problems is Cobrowse.io solving and how is that benefiting you?** It allows us to help users if needed and be able to see what a user is talking about remotely. ### 21. Works flawlessly, customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 17, 2021 **What do you like best about Cobrowse.io?** I can control how much or how little my agents have access to. One browser tab or the whole device for example. This functionality is exactly what we need to guide consumers through our online design tools and the purchase process. **What do you dislike about Cobrowse.io?** I can't honestly say there is anything I dislike so far. **What problems is Cobrowse.io solving and how is that benefiting you?** We sell products online using virtual design tools and new technologies that have never been offered from a manufacturer DTC. This allows us to make users of all technology levels comfortable with using advanced features by walking through with them. ## Cobrowse.io Discussions - [What is Cobrowse.io used for?](https://www.g2.com/discussions/cobrowse-io-what-is-cobrowse-io-used-for) - [What is Cobrowse.io used for?](https://www.g2.com/discussions/what-is-cobrowse-io-used-for) - [View Cobrowse.io pricing details and edition comparison](https://www.g2.com/products/cobrowse-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+17%3A00%3A46+-0500&secure%5Bsession_id%5D=900fc171-b8c9-47d1-bebe-2092eb30c43a&secure%5Btoken%5D=a01f4f2877d7882d9008dea218767362efa9886ef3bdef5d861442653ae6cb3c&format=llm_user) ## Cobrowse.io Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top Cobrowse.io Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,095 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (719 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,991 reviews)