--- title: Cobrowse.io Reviews meta_title: 'Cobrowse.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Cobrowse.io works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 16 scale: '5' date_modified: '2026-06-24' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Cobrowse.io Reviews **Vendor:** Cobrowse.io LLC **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.4/5.0 **Total Reviews:** 16 ## About Cobrowse.io Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most. ## Cobrowse.io Pros & Cons **What users like:** - Users value the **enhanced customer engagement** provided by Cobrowse.io, facilitating easy interactions and effective problem solving. (1 reviews) - Users praise the **ease of use** of Cobrowse.io, facilitating smooth customer interactions and team implementation. (1 reviews) - Users appreciate the **easy implementation** of Cobrowse.io, enabling seamless integration and improved customer interactions. (1 reviews) - Users find Cobrowse.io's **easy setup** essential for enhancing customer interactions and training efficiency across teams. (1 reviews) - Users value the **implementation ease** of Cobrowse.io, allowing teams to quickly enhance customer interactions and experiences. (1 reviews) - Users appreciate the **real-time support** provided by Cobrowse.io, enhancing onboarding and troubleshooting efficiency. (1 reviews) - Team Collaboration (1 reviews) **What users dislike:** - Users feel that enhancing the **data suite** is crucial for a better overall experience with Cobrowse.io. (1 reviews) ## Cobrowse.io Reviews ### 1. Simply a great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Tom C. | Manager, Customer Implementation, EMEA, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Cobrowse.io?** It helps my teams interact with our customers is a much more interactive way, helping us drive the customer experience by training our customers and problem solving with ease. It was also a very very easy tool for us to implement across our teams! **What do you dislike about Cobrowse.io?** only improvement would be enhancing the data suite. **What problems is Cobrowse.io solving and how is that benefiting you?** It allows us to remedy customer problems within our own systems in real time, driving huge confidence to our customers but it also allows us the window to train customers right in front of their eyes with their interaction which leads to a stronger onboarding experience. ### 2. Efficient and User-Friendly Cobrowsing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vandana Raj S. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Cobrowse.io?** The ease of use and seamless integration with our existing systems are what I like best about Cobrowse.io. It allows us to provide real-time support to our customers without any hassle. The most helpful aspect of Cobrowse.io is its ability to allow agents to see exactly what the customer sees, which makes troubleshooting much faster and more efficient. The tool’s intuitive interface and robust feature set, including screen sharing and remote control, are major upsides. **What do you dislike about Cobrowse.io?** While Cobrowse.io is generally excellent, the occasional lag during high-traffic periods can be frustrating. Additionally, the initial setup required some technical know-how, which might be a hurdle for less tech-savvy users.he least helpful aspect is the occasional lag, which can disrupt the support process. Also, the pricing could be more competitive, especially for smaller businesses. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io helps us resolve customer issues more efficiently by allowing our support team to see exactly what the customer sees. This reduces the time spent on troubleshooting and improves customer satisfaction. It also enhances our ability to provide real-time assistance, which is crucial for maintaining high service standards. Cobrowse.io is helping us reduce the average handling time for support tickets, improve first-call resolution rates, and enhance the overall customer experience. By providing a visual aid during support interactions, it minimizes misunderstandings and speeds up problem resolution. ### 3. Easy to integrate and has multi-platform support **Rating:** 3.5/5.0 stars **Reviewed by:** SARAYU B. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Cobrowse.io?** Integrating it to existing websites was quick and easier.The tool supports integration with widely used oother platforms such as zendesk ,firebase managmeent out of the box. **What do you dislike about Cobrowse.io?** The pricing per agent per month is slightly higher comparing it with other available options. **What problems is Cobrowse.io solving and how is that benefiting you?** It helps in easy user intraction and problem solving in real-time, which is helpful in customer supporting functionallity. The tool also supports audit trails giving easy access to trail of all events for the account. It eases the usage of remote interactions across wide range of paltforms such as android, Ios and windows etc., ### 4. Screen sharing is smooth and responsive **Rating:** 4.0/5.0 stars **Reviewed by:** KHUMOYUN M. | Data Center Operator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Cobrowse.io?** I found that Cobrowse.io is master at the fundamental functionality, which is co-browsing. The live screen sharing is very clear and fast and I can easily explain different sections on a website, or fix an online problem for a customer without being in the same room. **What do you dislike about Cobrowse.io?** It is impossible to observe certain values such as customer conduct, especially during co-browsing sessions, and adaptation. This poses a problem for assessing the effectiveness of co-browsing at enhancing customer satisfaction, or for finding out which aspects of our support model needs improvement. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io helps in simplifying complicated diagnostic and explanation processes since I get to see whatever the customer is seing on the screen. This greatly helps to cut down it takes to resolve issues and enhances customer experience with faster response to support. ### 5. Cobrowse' benifits to our team. **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph L. | Assistant customer support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Cobrowse.io?** Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get things done! **What do you dislike about Cobrowse.io?** I love the co-browsing feature, but it would be cool if Cobrowse.io allowed for multiple people to control the session at the same time. Cobrowse.io is also fantastic for customer support, but I'd love to see more integrations with other tools we use, like our CRM. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io makes it feel like our team is all in the same room, even when we're miles apart. Collaboration has never been smoother. Cobrowse.io also lets me see exactly what my customers are seeing, so I can troubleshoot issues way faster. It's a lifesaver! ### 6. Connecting Enterprises with Clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinit R. | Customer Advisor, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Cobrowse.io?** The best thing about Cobrowse.io is that we can navigate it more easily with the customers. It is a good software to connect the customer's web page directly with the brand. Helps get good customer relationships. **What do you dislike about Cobrowse.io?** The Initial investment is too heavy, Sometime it feels that the data security is sometimes gone for a toss. The support also is good but not up to the mark. They need to also make it available to much more contries. **What problems is Cobrowse.io solving and how is that benefiting you?** The Cobrowse.io solves the problem of on-field support. It just gets easier to browse the web page of the customers while being remote. No need to visit the customer's place. Immediate support and sales are being offered. ### 7. Collaboratively browse and navigate digital channels **Rating:** 4.5/5.0 stars **Reviewed by:** Shrutika G. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Cobrowse.io?** It is the service that i like which allows companies to offer real-time, interactive support to their customers by enabling agents to "co-browse" with users on their websites or applications. **What do you dislike about Cobrowse.io?** The main thing i dislike is about that users might feel uncomfortable sharing their screens, especially if sensitive information is displayed. **What problems is Cobrowse.io solving and how is that benefiting you?** CoBrowse.io allows support agents to see exactly what the customer sees, enabling them to diagnose and resolve problems more efficiently. ### 8. Great tool for reporting customers and their requirements **Rating:** 5.0/5.0 stars **Reviewed by:** raj M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Cobrowse.io?** The seamless integration provided by Cobrowse with the existing system is great. Other than that the feature to get the proper report of customer's feedback and requirements helps alot. **What do you dislike about Cobrowse.io?** The unwanted lags that gets occurred in the software is something which is needed to be fixed. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io is a cobrowsing tool used for providing customer support and enlisting their requirements and needs. It helped me alot during the first phase of requirement gathering. ### 9. Wonderful tool for customer support management **Rating:** 5.0/5.0 stars **Reviewed by:** Riya M. | ML engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Cobrowse.io?** Cobrowse.io being an cobrowsing tool provides a smooth integration with the existing system. It is sufficient enough to provide feedback and suggestion reports received from users. **What do you dislike about Cobrowse.io?** While working with Cobrowse.io, i encountered some lags which sometimes ruins the user experience. **What problems is Cobrowse.io solving and how is that benefiting you?** Cobrowse.io is an a customer support management tool particular used to interact with customers and getting reports. It helped me alot while gathering feedback data from users. ### 10. It is a great application with great interface however some minor issues are there **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Cobrowse.io?** How easy it is to initiate the cobrowsing session with the participant **What do you dislike about Cobrowse.io?** Sometimes even after the participant allows us to use the whole screen we still get the glimpse of the page they are currently in. **What problems is Cobrowse.io solving and how is that benefiting you?** It is sometimes difficult to navigate the steps to the particupant however Co browse makes it 10 times easier to make then understand how to go to certain places in the website ### 11. Easy to explain to clients who are not tech savy **Rating:** 5.0/5.0 stars **Reviewed by:** Rishikesh J. | Lead Specialist I, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Cobrowse.io?** We can navigate by highlighting the tabs and areas that we need to help **What do you dislike about Cobrowse.io?** We cannot click on the tabs like how we do it using Teams screenshare **What problems is Cobrowse.io solving and how is that benefiting you?** Helping old clients who are not tech savy ### 12. Using co-browse is efficient when applicants call in for assistance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Cobrowse.io?** With Cobrowse.io being eay to use, it allows me to give better assistance while working with applicants. **What do you dislike about Cobrowse.io?** At the time I have not encountered an issue while using Cobrowse.io **What problems is Cobrowse.io solving and how is that benefiting you?** With Cobrowse.io I'm able to to pinpoint issues applicants are encountering, if they're unable to explain themselves. ### 13. This platformreally enhances Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Cobrowse.io?** Delivers Exceptional Co-Browsing Solutions and easy to use **What do you dislike about Cobrowse.io?** Limited Functionality and Frequent Glitches **What problems is Cobrowse.io solving and how is that benefiting you?** helps in equiping and training the caregivers that we are working with. ### 14. Very Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Cobrowse.io?** Being able to link certain data about the user to the support call and recording the screen share session is extremely helpful when it comes to improving the customer experience. **What do you dislike about Cobrowse.io?** Although we've had very few instance where we needed to contact the Cobrowse team, their response to customer support is extreamly slow to almost non existant. The saving grace is that the product built very well so reaching out to support is almost not necessary. **What problems is Cobrowse.io solving and how is that benefiting you?** Many of our customer are unable to explain the problems they run into or they simply don't know whats going on. Being able to view the customers screen when they recreate the scenario helps us gather essential information to assist the customer better and faster. ### 15. Good product does what is needed. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Cobrowse.io?** Very simple implementation, just plug and go type application. **What do you dislike about Cobrowse.io?** It's a great product but support when we have questions has been virtually non existant. **What problems is Cobrowse.io solving and how is that benefiting you?** It allows us to help users if needed and be able to see what a user is talking about remotely. ### 16. Works flawlessly, customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Cobrowse.io?** I can control how much or how little my agents have access to. One browser tab or the whole device for example. This functionality is exactly what we need to guide consumers through our online design tools and the purchase process. **What do you dislike about Cobrowse.io?** I can't honestly say there is anything I dislike so far. **What problems is Cobrowse.io solving and how is that benefiting you?** We sell products online using virtual design tools and new technologies that have never been offered from a manufacturer DTC. This allows us to make users of all technology levels comfortable with using advanced features by walking through with them. ## Cobrowse.io Discussions - [What is Cobrowse.io used for?](https://www.g2.com/discussions/cobrowse-io-what-is-cobrowse-io-used-for) - [What is Cobrowse.io used for?](https://www.g2.com/discussions/what-is-cobrowse-io-used-for) - [View Cobrowse.io pricing details and edition comparison](https://www.g2.com/products/cobrowse-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+13%3A06%3A27+-0500&secure%5Bsession_id%5D=960c3715-8534-4a54-9214-80cae401ad03&secure%5Btoken%5D=751dfab11d00f36a2194e52a910ac439867476b895154ed0629bbcbad1637831&format=llm_user) ## Cobrowse.io Integrations - [Fin](https://www.g2.com/products/fin/reviews) ## Cobrowse.io Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Cobrowse.io Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,889 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (681 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,276 reviews)