# Glance Reviews **Vendor:** Glance **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.5/5.0 **Total Reviews:** 23 ## About Glance Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX. ## Glance Pros & Cons **What users like:** - Users find the **ease of use** of Glance makes authorizing and reviewing claims payouts effortlessly simple. (1 reviews) ## Glance Reviews ### 1. Makes paying out insurance claims easy **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany R. | Claim Support Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Glance?** It makes authorizing and reviewing claims payouts very easy **What do you dislike about Glance?** Nothing. Glance is one of my favorite platforms I use at work **What problems is Glance solving and how is that benefiting you?** Glance interacts with Snapsheet which makes paying out claims very easy, ### 2. Incredible Experience ( Support) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Glance?** Glance Support was incredibly flexible! Very rarely these days do I get responses from vendors willing to hop on a call day of -- Glance Support not only did that but two times over to help support our team and our requirements. Support and AE were concise, knowledgable and friendly! Thanks, Glance Support and Team! **What do you dislike about Glance?** I will say the documentation was a bit hard to follow. Nothing serious, however! **What problems is Glance solving and how is that benefiting you?** Glance Is helping our business provide world-class support to our clients and users! ### 3. Humana Military **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Glance?** The system is straightforward to use. I currently don't have any issues. **What do you dislike about Glance?** I don't have anything I dislike at this time **What problems is Glance solving and how is that benefiting you?** We provide co-browse capabilities to service our customers ### 4. Glance is a great alternative to Go To Meeting. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Glance?** It was easy to use and easy to get people logged on. It was built into our crm so it was a click of a button. Our crm is sales force. Easier than Go to meeting. **What do you dislike about Glance?** Nothing to dislike. Nothing missing at all. Everything works as it should. Nothing that it didn't offer. I can't think of anything that would make it better. No improvement needed. **What problems is Glance solving and how is that benefiting you?** Go to meeting was hard to use and inconvenient. Sometimes it took 20 minutes to get someone connected. With Glance it's easy. Less than a few minutes. Efficiency is very high. ### 5. One of the best out there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Glance?** User experience is best. Very easy to use and that's the best thing. **What do you dislike about Glance?** It takes time to load. It would be great if that can be improved. **What problems is Glance solving and how is that benefiting you?** We are using it for screen sharing and fixing the issues. It saves time due to ease of usage. ### 6. Best tool for the CRM purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Sushil A. | Software Development Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2021 **What do you like best about Glance?** I like the features that are provided in that like screen share and the inbuild communicator setup that is very useful for the representative while resolving any customer issue. **What do you dislike about Glance?** There is a bit scope in improvement of the front end and it can be more interactive so that the user will easy to understand the tool **What problems is Glance solving and how is that benefiting you?** In my company we are using glance networks tools for the CRM purpose and solve the end customer problem by communicating through the glance network ### 7. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Glance?** I like how easily we can navigate a customer who is struggling to work out the system and the end user will be happy about this navigation. **What do you dislike about Glance?** Glance will hang occasionally which will be problematic in critical situations **What problems is Glance solving and how is that benefiting you?** Navigation ### 8. Loved to use Glance **Rating:** 4.5/5.0 stars **Reviewed by:** Riddhi G. | Search Engine Optimization Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Glance?** In this covid time, I have used the glance, and happy with its services Features are excellent and easy to use. Clarity is also outstanding. **What do you dislike about Glance?** User interfaces are so good, but it takes time for loading. **What problems is Glance solving and how is that benefiting you?** such a great experience with Glance network I have almost used it for screen sharing, They serves Quality Services. ### 9. Best screen share software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2021 **What do you like best about Glance?** The Clarity is superb, which i like the most **What do you dislike about Glance?** I didnt find anything which make me to dislike the software **Recommendations to others considering Glance:** I advise the organisation to use this software for screen sharing **What problems is Glance solving and how is that benefiting you?** Earlier we had a lot of problem with Screen share clarity . Now its been solved and it give a glimpse as if we are viewin g our own monitor while viewing screen share ### 10. Glance screen sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin P. | Research consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Glance?** Glance is an easy way for me to share my screen with colleagues in the office and in other offices. **What do you dislike about Glance?** In the base package of Glance there's no easy way to exchange control of the keyboard. **Recommendations to others considering Glance:** It's easy to use once it's set up. You just have to get the IT dept to install Glance on your computer and then it's a little icon in the lower left hand screen of your computer. Sometimes its hard to schedule Glance with only a few number of licenses for the entire organization. For example, we had one Glance account but multiple people wanted to use Glance at the same time with different people. So we had to create an Outlook calendar that shows the availability of the glance tool so we don't double book it. It's not a big deal but that wasn't made clear to us at the beginning or we didn't understand it. We might be purchasing extra licenses of Glance in the future if other colleagues want to use it at the same time. We currently have 3 licenses for our entire team and it might be useful to have 1 per person. **What problems is Glance solving and how is that benefiting you?** Instead of sending screenshots to my colleagues I can quickly Glance them to show them what I want. ### 11. Glance is the insight you need! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Glance?** An interactive view and being able to work remotely with the Customer as if I am there. Customers don’t want step by step direction, they want you to do it. This is the next best thing! **What do you dislike about Glance?** When I load the program for the day, it takes forever! Managers have advised us to open the program and leave it open to troubleshoot this delay. Even it running in the background slows my computer down. It’s best to load upon using but it’s still being tested. **What problems is Glance solving and how is that benefiting you?** Online Banking navigation issue. Customers may not know where to go or how to enable this access. With this program, we are able to help Customers much more efficiently just like their family members can. *I cannot upload a screenshot. The program is only available internally to employees. My username is 24hr2347@glance.net ### 12. Glance network - A brief evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Glance?** They have the best WebEx meeting tool with clear visuals. **What do you dislike about Glance?** Multiple screen control can be more useful, can be made available. **What problems is Glance solving and how is that benefiting you?** Work from home and remote connectivity is made easy ### 13. An excellent quality software to perform video conferences and enhance video quality. **Rating:** 4.5/5.0 stars **Reviewed by:** John D. | Coding Traineeship, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Glance?** Providing a user-friendly interface so by which it's easy to understand the software, widely used in companies. It provides different tools that are helpful in video conferencing and communication and it simplifies the selection that highlights the online members. Glance gives an HD calling facility to us which is best for visual communication. We are well satisfied with the performance of this tool. Quick response to all the problems in just one click that's why I like all of its features. **What do you dislike about Glance?** A real-time frame is not provided by the software, which makes it more difficult to use. Lack of video quality when the net connection is slow and if the connection is lost then it is very difficult to connect again with other users. **What problems is Glance solving and how is that benefiting you?** I have used this application and it is very user friendly because it provides a competitive advantage over other video conferencing apps by giving different options in the menu bar. Easy to manage a project through the Glance Network. Audio quality is much impressive as it can capture the pin drop sounds. Can collaborate with anyone via windows desktop, mobile, or any video device anywhere around the world at any time. ### 14. Specific application which offers screen sharing and advanced joint effort. **Rating:** 4.5/5.0 stars **Reviewed by:** Sherayn W. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2020 **What do you like best about Glance?** Glance systems cloud-based programming is exceptionally simple to utilize and it is useful for screen sharing, computerized cooperation and it additionally offers introduction and demo work. It is online programming utilized for online demos and introductions. It additionally offers to prepare new clients through online introductions and documentations. It is a simple method to impart the screen to representatives in workplaces and different regions. It likewise offers video and sound calling with exceptionally clear quality and it is additionally used to record the introductions and gatherings. It is additionally utilized for webcasting, introduction gushing, and constant visit. It is the best application that we can use for our business and correspondences. **What do you dislike about Glance?** Glance Networks has a few inconveniences, this application makes a few issues with regards to calling somebody we need to attempt on different occasions to associate with the individual at call. It got hanged when utilized just because and it additionally log jams the capacity of the gadgets to work. It likewise makes issues with the system associations that lull this application. **What problems is Glance solving and how is that benefiting you?** It is probably the best application for everyday correspondence use and I utilized for screen sharing, video calls, and voice calls. It gives quality-based and clear introductions and calls chronicles which is very handy for attending business conferences and meetings without facing any serious difficulty. ### 15. A cloud-based application which offers screen sharing and digital collaboration. **Rating:** 4.5/5.0 stars **Reviewed by:** Allison C. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Glance?** Glance Networks cloud-based software is very easy to use and it is helpful for screen sharing, digital collaboration and it also offers presentation and demo work. It is an online software used for online demos and presentations and it also offers training to new users through online presentations and documentations. It is an easy way to share the screen with employees in offices and other areas and it also offers video and audio calling with very clear quality. It is also used to record the presentations and meetings. It is also used for webcasting, presentation streaming, and real-time chat and it is the best application that we can use for our business and communications. **What do you dislike about Glance?** Glance Networks has some disadvantages given here and its application creates some issues when it comes to calling someone we have to try multiple times to connect with the person at call. It got hanged when used for the first time and it also slowdowns the ability of the devices to work and it also creates issues with the network connections that slowdown this application. **What problems is Glance solving and how is that benefiting you?** Glance Networks is a good application and for daily communication use, it is used for screen sharing, video calls, and voice calls. It provides quality-based and clear presentations and calls recordings. ### 16. Super easy for collaboration and screen sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Glance?** Video and audio quality is absolutely clear hence their are no mis-communications. Sales team are able to close the deals much faster than ever. I like the way it allows us to share the screen and giving access to others, hence both the parties who are on the call are are always on the same page. **What do you dislike about Glance?** I have observed one thing that the call recording file does not has a clear audio and they should work on it. Rest all is just perfect. **Recommendations to others considering Glance:** Glance Networks is not at all expensive as compared to its competitors. I do will recommend Glance networks to everyone as this is the best platform for collaboration and communication. **What problems is Glance solving and how is that benefiting you?** Screen sharing is much easier now. Call recording also helps us to hear the call again if we have missed anything. Glance Networks for daily team meeting hence everyone is updated. ### 17. Functional and Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Glance?** The ability to screen share with customers in a minimally-invasive and secure way directly within the customer's browser. The ability to show a live webcam feed to users. The ability to draw on the customer's screen. **What do you dislike about Glance?** Sometimes a code will not work as intended with a customer's device. This can be frustrating for both the customer and I, since this product is necessary for many of our troubleshooting methods. When the product does not work on our end, it creates a higher workload and increases time to resolve issues. **Recommendations to others considering Glance:** This product is extremely helpful if you want to utilize screen share technology in a safe environment which makes both the consumer and the agent feel re-assured about the process. **What problems is Glance solving and how is that benefiting you?** This product allows us to see the customer's screen and directly troubleshoot and guide them through the solution to any issues they may be having. ### 18. Effective and User Savvy Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Glance?** Glance networks helps to provide easy remote access, share our screen and share our files. Video conferencing is much more easier now. Voice quality is really very good and interaction between multiple users is much more transparent and clear. **What do you dislike about Glance?** Using it on mobile is a bit issue as calls do not get connected immediately we need to try multiple times. **Recommendations to others considering Glance:** Its a great product to give demo's and build the brand image of an organisation. Very useful and Extremely productive which keeps everyone updated. **What problems is Glance solving and how is that benefiting you?** Now we can easily record our session which makes us possible to update the right information. Employees who have missed the calls can also hear the recordings. Polling and Chatting during sessions is a added feature which helps to ask questions if their are any. ### 19. It is Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Phil P. | Sr. Program Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Glance?** Glance Networks has a nice, intuitive design. **What do you dislike about Glance?** There isn't much that I can think of that I would change. **What problems is Glance solving and how is that benefiting you?** I was just doing research for different apps. This has the potential to add benefits. ### 20. Easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Keith R. | Marketing & IT Specialist, Industrial Automation, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Glance?** This product is easy to use and never has issues. It's always on your taskbar when you need it. Support is excellent. Someone is always available to take your call (for the very few times you need it). The customizable URL provides an easy way for your customers to find you. **What do you dislike about Glance?** To be honest, we haven't really found a reason to dislike this product. It does exactly what it needs to do every time. Our biggest complaint was price, but they recently restructured their pricing model and saved us $200/year per user. **Recommendations to others considering Glance:** Choose Glance over Citrix's products. You might spend a little more to license your users, but you'll have an all-in-one product that is easy to manage and license. **What problems is Glance solving and how is that benefiting you?** We use Glance to remotely control our customer's PCs to troubleshoot their issues. ### 21. Easy to support and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Glance?** Glance is a great tool for screensharing. The link to send out to customers is simple and easy to remember. Performance is good and their support is as well! **What do you dislike about Glance?** Fortunately nothing comes to mind - would recommend. **What problems is Glance solving and how is that benefiting you?** Easy screensharing to triage customer issues and share demos. ### 22. Glance Networks **Rating:** 3.5/5.0 stars **Reviewed by:** melissa m. | financial analyst, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2017 **What do you like best about Glance?** that it supports mac os's as well as microsoft, making it a more dynamic software for a bigger work environment **What do you dislike about Glance?** we have only had ONE connection issue, but other than that, great! **Recommendations to others considering Glance:** make sure the need is their for a remote desktop solution or else you will be stuck paying for a software and the benefits will not come. **What problems is Glance solving and how is that benefiting you?** remoting desktops due to more telecommuting int he workplace ### 23. Used company-wide for screensharing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2016 **What do you like best about Glance?** It's easy to start and share a private Glance session with meeting members. I like that I don't need to approve attendees. Unlike the Cisco software, attendees don't need to download and run a program; they can access the screen share right from the browser. **What do you dislike about Glance?** I don't like that our company's setup does not include voice and video. We end up using three different systems for one meeting -- one for voice, one for screen sharing, and one for video. That is more a factor of our corporate setup than the software's limitation. We also have issues with the number of accounts available to our users. **Recommendations to others considering Glance:** Don't try to play videos over a Glance conference, the service (or it could be our network), is too slow. **What problems is Glance solving and how is that benefiting you?** Quick and easy screen sharing internally and externally. Portable access to screen sharing on any device. ## Glance Discussions - [What is glance product?](https://www.g2.com/discussions/what-is-glance-product) - [What is glance CDN?](https://www.g2.com/discussions/what-is-glance-cdn) - [What is glance motion technology?](https://www.g2.com/discussions/what-is-glance-motion-technology) - [What does Glance software do?](https://www.g2.com/discussions/what-does-glance-software-do) - [View Glance pricing details and edition comparison](https://www.g2.com/products/glance-glance/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A50%3A25+-0500&secure%5Bsession_id%5D=cd056067-44b5-46c2-89f3-cf32e92c24ad&secure%5Btoken%5D=5b01dfd95b311b9fb999f464eb93ce75e5bca8dc011d4645753287dcbfad003c&format=llm_user) ## Glance Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording - In-Browser Application **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Agentic AI - Screen Sharing** - Decision Making **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control ## Top Glance Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,780 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,365 reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) - 4.2/5.0 (16,563 reviews)