Talkative Reviews & Product Details

It was quick to configure and support was always on hand. Pricing was very competitive vs other solutions we looked at. The dashboard is quick and easy to interpret and uses AI itself to support improvements for customers. It was easy to integrate with our website and we've found other applications for it now we know how well it performs (we jumped from an 80% answer rate to 96% within a week of moving from our previous solution). Review collected by and hosted on G2.com.

I'm being 100% honest when I say we've yet to find a downside, except that you should expect it to change the way you and your team work (in a good way) as you begin obsessing daily over how to eke out the last few percent of possible answers and improve your knowledge base sources for users - which of course you should be doing anyway Review collected by and hosted on G2.com.

We use Talkative as our chatbot provider, and we're hugely impressed by the product. It has helped us improve our service with an AI-based chatbot that answers a wider range of queries through natural conversation, instead of making customers click through options, and the user experience has improved greatly. The LLM covers a massive range of enquiries across our three separate business areas, identifies which area a customer is discussing, and switches between them in the same chat. Separate tools and knowledge bases support the one chatbot. We also have a fantastic relationship with our contacts at Talkative. They’re friendly and understanding, and the team looking after our account has provided excellent support. The support and training were excellent, and the costs were competitive for what Talkative could provide. Review collected by and hosted on G2.com.

There is nothing we particularly dislike about Talkative. Review collected by and hosted on G2.com.

I like how customizable Talkative is and that all changes can be done within the Talkative platform without having to use any other systems. I appreciate being able to change the positioning of the widget and welcome cards, and set up chat bots to be the first responder, which provides our agents with more information to support the user. I also find the support team to be great; Jack is an asset to the team and goes above and beyond to create helpful guides on how I can make the changes I need myself. Review collected by and hosted on G2.com.

Sometimes the Mitel integration doesn't work as expected, and it means that chats get stuck between users. Review collected by and hosted on G2.com.

The account setup and resources available are really useful. The information provided was clear and direct and really helped with the setup process. The support that we have received has been second to none!

Migration from our old software was done in around 10 days, we are fully integrated now and there was no downtime at all.

We use the software 7 days a week in a call centre environment and Talkative is really fit for purpose.

There are so many features, some we have not discovered yet, but the ones I have discovered have made the platform really easy to use. Review collected by and hosted on G2.com.

The initial setup can be quite daunting, however, Jasmine provided us with a portal that broke each area down into small modules and it was a very logical setup process. Review collected by and hosted on G2.com.

Really helpful, super responsive in getting us set up with our AI enabled chatbot Review collected by and hosted on G2.com.

At this point in time, I have no complaints. Review collected by and hosted on G2.com.

In my recent interaction with Jack, he demonstrated all of the desirable skills for someone in a customer facing role. He was patient, persistent and dedicated to assisting me and our mutual client.

He provided a solution to the customer query and was a pleasure to work with. I can't speak highly enough of him. Review collected by and hosted on G2.com.

I haven't engaged much with Talkative but at the moment, there are no negatives. Review collected by and hosted on G2.com.

Working environment helps in enhancing the professional growth and achieving the goals.

ii) Perks and incentives encourage for improvement in work.

iii) Flexibility in shift timings. Review collected by and hosted on G2.com.

Have not found anything disturbing yet but work from home option if available, in case of urgency, will be more beneficial. Review collected by and hosted on G2.com.

Talkative's easy to use interface make it easy to implement and train a team of agents quickly. Keeping an eye on interaction logs is swift and easy for admin staff as well. Getting our team onboarded to the service was quite painless. Review collected by and hosted on G2.com.

Some of the extra services, such as co-browse, aren't quite as fleshed out or intuitive. Review collected by and hosted on G2.com.

Besides the fact that the product is continuously in development and it has a lot of useful features, the support that you get is really great, quick response times with SME. Especially compared to other companies the support is really outstanding. Review collected by and hosted on G2.com.

I haven't found any disturbing things yet, but sometimes it takes a while before you're 100% used to the endless configuration possibilities and where to find them. Review collected by and hosted on G2.com.

Customer service! They always go the extra mile to ensure that the product meets our needs. I have worked with them at two separate organizations, and met with several team members and every interaction has been amazing. The product meets the unique needs of our service perfectly, and when there are elements we are interested in adding they go the extra mile to explore new adaptions. Review collected by and hosted on G2.com.

Nothing. I have nothing but positive things to say about this company. Review collected by and hosted on G2.com.