Talkative Reviews & Product Details

The account setup and resources available are really useful. The information provided was clear and direct and really helped with the setup process. The support that we have received has been second to none!

Migration from our old software was done in around 10 days, we are filly integrated now and there was no downtime at all.

We use the software 7 days a week in a call centre environment and Talkative is really fit for purpose.

There are so many features, some we have not discovered yet, but the ones I have discovered have made the platform really easy to use. Review collected by and hosted on G2.com.

The initial setup can be quite daunting, however, Jasmine provided us with a portal that broke each area down into small modules and it was a very logical setup process. Review collected by and hosted on G2.com.

In my recent interaction with Jack, he demonstrated all of the desirable skills for someone in a customer facing role. He was patient, persistent and dedicated to assisting me and our mutual client.

He provided a solution to the customer query and was a pleasure to work with. I can't speak highly enough of him. Review collected by and hosted on G2.com.

I haven't engaged much with Talkative but at the moment, there are no negatives. Review collected by and hosted on G2.com.

Working environment helps in enhancing the professional growth and achieving the goals.

ii) Perks and incentives encourage for improvement in work.

iii) Flexibility in shift timings. Review collected by and hosted on G2.com.

Have not found anything disturbing yet but work from home option if available, in case of urgency, will be more beneficial. Review collected by and hosted on G2.com.

Talkative's easy to use interface make it easy to implement and train a team of agents quickly. Keeping an eye on interaction logs is swift and easy for admin staff as well. Getting our team onboarded to the service was quite painless. Review collected by and hosted on G2.com.

Some of the extra services, such as co-browse, aren't quite as fleshed out or intuitive. Review collected by and hosted on G2.com.

Besides the fact that the product is continuously in development and it has a lot of useful features, the support that you get is really great, quick response times with SME. Especially compared to other companies the support is really outstanding. Review collected by and hosted on G2.com.

I haven't found any disturbing things yet, but sometimes it takes a while before you're 100% used to the endless configuration possibilities and where to find them. Review collected by and hosted on G2.com.

Customer service! They always go the extra mile to ensure that the product meets our needs. I have worked with them at two separate organizations, and met with several team members and every interaction has been amazing.

The product meets the unique needs of our service perfectly, and when there are elements we are interested in adding they go the extra mile to explore new adaptions. Review collected by and hosted on G2.com.

Nothing. I have nothing but positive things to say about this company. Review collected by and hosted on G2.com.

Talkative is a very powerful and flexible platform that really 'fits' your business needs. Moreover, the customer support/success teams are outstanding, super helpful, available, and willing to make you succeed with their solution. They embody and truly live the concept of customer obsession

Every time we needed their help to understand, improve and tweak the configurations, the whole team was available through email and very productive calls

Special thanks to Seb, Rudy, and Stephen for all the attention and guidance! Review collected by and hosted on G2.com.

So far, the whole experience has been very productive and positive. At this time we don't have negative points to highlight, which is something remarkable to say the least Review collected by and hosted on G2.com.

An incredible platform that is highly versatile and a dynamic team that is always coming up with new ideas! Review collected by and hosted on G2.com.

The biggest downside I have found with Talkative is that I did not find them sooner; they are amazing! Review collected by and hosted on G2.com.

I can't say enough about the Talkative team! They were great to work with during our implementation and have been extremely responsive post-launch. From an agent point of view, the Talkative tool is very easy to use and the integration into Salesforce is excellent. For administrators, the Engage platform is very flexible and enables a ton of customizations of the end user experience. Reporting in the Engage platform itself is rudimentary, but you have access to all the data you need in Salesforce and connecting to it through a tool like PowerBI was easy. Review collected by and hosted on G2.com.

The tools for contact center supervisors are limited right now, so real time management isn't easy yet, but I know Talkative has improvements planned and in their roadmap. Review collected by and hosted on G2.com.

Talkative is an excellent product and key component of a digital transformation strategy, but it's the people at Talkative that truly differentiate the solution from anything else on the market. You won't find a better team that not only possesses the right mix of technical resources and capabilities, but are also more than willing to go the extra mile to deliver the best possible solution for the customer. Review collected by and hosted on G2.com.

I wish we would have chosen Talkative sooner. Review collected by and hosted on G2.com.